Below is a table containing all of the patient survey results. After you export to Excel, choose to open it, and "Save As" with a more meaningful file title.
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| Date | Name | Office | Doc | LastExam | Wait | Exam Explain | Doc Satisf. | Greeting Rating | Rvw. Lens Rating | Frame Assist Rating | Frame Selection | Frame Sel. Comments | ECA Satisf. | Rec. Likely | Staff Rating | How Heard | Comments | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07/28/2016 | Bay Minette | Jimmie Jean Corley, O.D. | 1 year | 4 | 2 | 2 | 2 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | | |||||
| 08/02/2016 | Jasha Lentini | jashalentini@icloud.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 3 | 1 | 1 | Not Satisfied | The lady helping me with frames was completely uneducated on how to do her job. She had to continually ask others to help her. She also over charged me, until another associate helped her. She was terrible and didn't know how to do her job. She kept repeating the same information when I asked her to explain my benefits, and it's bc she didn't understand it herself. There was also a guy working with her and he was being rude bc she would ask him questions and he would answer them, then walk away instead of staying with her and teaching her the proper procedures. I know his name was Josh bc she called for him at least 10 times. I don't remember her name. I just hope my glasses will arrive soon. This was Monday, August 1, 2016. | Mostly Satisfied | 10 | other | Educated your employees about benefits and basic customer service. Dr. Amos was amazing!! | |
| 08/02/2016 | Floncie Jones | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | N/a | Extremely Satisfied | 10 | other | N/a | ||
| 08/03/2016 | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||||
| 08/04/2016 | Mike Thompson | michael_thompson@kindermorgan.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 4 | 4 | 4 | 3 | Mostly Satisfied | Mostly Satisfied | 8 | other | |||
| 08/04/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Wasn't seen until 20 minutes after appointment time. That's too long. | ||||
| 08/04/2016 | Tuscaloosa | Rose M. Betz, O.D. | 2-3 years | 4 | 4 | 4 | 4 | 5 | 5 | Not Satisfied | Too expensive for customers on a budget. Asked for half of a $640 lens purchase. Could pay down the rest, but you couldn't get glasses until completely paid off. That doesn't help the customer. | Mostly Satisfied | 8 | other | ||||
| 08/04/2016 | Sarah Bailey Grammer | courtney.grammer@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | My sisters love the waiting area and the little token machines! | ||
| 08/04/2016 | Cathy Beth | cathyfbeth@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I think you used to have a cooler selection than you do now. The frames look ordinary not hip. | Extremely Satisfied | 10 | other | Every one is very nice | |
| 08/04/2016 | jim roy | jimroy@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/04/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 08/05/2016 | Renee | nayandalex@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Mary Boyd | mallisonboyd@hotmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 08/05/2016 | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 3 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 08/05/2016 | Lisa Weiland | weilandp@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Lisa Weiland | weilandp@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Jaylah brown | shundrekas@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard | |||
| 08/05/2016 | Jamya brown | shundrekas@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard | |||
| 08/05/2016 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 4 | 3 | 2 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | | |||||
| 08/05/2016 | Heather Tallent | heathertallent@otelco.net | Huntsville Valley | Kenneth R. Winton, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 3 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | other | |||||
| 08/06/2016 | Jennifer Richardson | curlyqtpie00@yahoo.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 4 | 4 | 5 | Does Not Apply | 5 | Extremely Satisfied | I I was very happy to see such a diverse selection. My daughter had several options to choose from and they all were acceptable choices. | Extremely Satisfied | 10 | web-search | The staff was very friendly and eager to answer all my questions. In addition the staff was very knowledgeable to answer the questions. The only thing that I saw needed improvement was the doctors bedside manner. He did not come across very approachable. He dI'd not smile once. He didn't do or say anything negative however he just didn't seem happy to be there. | |
| 08/07/2016 | L Lamb | l2lamb@hotmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Extremely Satisfied | 10 | other | |||
| 08/09/2016 | Nancy Pannell | rpnp@bellsouth.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Been going to Dr. Corley for years! | ||
| 08/09/2016 | Ameethyst Rayford | cookie.rayford@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 08/09/2016 | Mark Cobb | markhughescobb@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | It would probably help if frames were better separated on display, perhaps by size, then style of frame (thin and flexible, heavier plastic, etc.). I think most glasses wearers have certain types they prefer, so the choice is really just finding the ones that fit, feel comfortable and seem best suited for the face. | Extremely Satisfied | 9 | other | ||
| 08/09/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 08/10/2016 | Valerie Sellers | vgseller@southernco.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | This was my daughter's 1st eye exam and Dr. Corley was the best! She was so sweet and explained everything to my daughter about the exam and wearing glasses. | ||
| 08/10/2016 | Sophia Watkins | scwatkins13@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The office manager was AWESOME! | Extremely Satisfied | 10 | other | I love getting my eyes checked here! | |
| 08/10/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 08/10/2016 | Mariuca Iftime | mariucamvs@gmail.com | Hoover | Catherine S. Amos, O.D. | 4-5 years | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Exceptional service.All the staff was very knowleageble and very helpful! It is the best experience i had !!! | Extremely Satisfied | 10 | newspaper | Exceptional service !!! | |
| 08/10/2016 | Sandi Falkenhagen | sfalkenh@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | tv direct-mail social-media | |||
| 08/11/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 08/11/2016 | Gayle Bingham | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 08/11/2016 | Larry Blackwell | msnldub@msn.com | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 08/11/2016 | wilma tanner | wtanner@otelco.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | |||
| 08/11/2016 | M. B. Hopkins | Bamainal@aol.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/11/2016 | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 08/11/2016 | Gayle Slagle | gram02@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Would like to see a better selection of petite frames like what I ordered. | Extremely Satisfied | 10 | other | ||
| 08/11/2016 | Latoya Harris | candle0027@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/11/2016 | Latoya Harris | candle0027@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/11/2016 | Tim | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 08/12/2016 | Carson Jarmon | shanonherring@yahoo.com | Cahaba | Charles K. Brown, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/12/2016 | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search other | |||||
| 08/12/2016 | Pat Snodsmith | snodsmiths@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/12/2016 | LORENZO FORD | lford965@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very good selection of frames. | Extremely Satisfied | 10 | billboard | ||
| 08/12/2016 | Cassie Stinson | cassiedstinson@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail | |||
| 08/12/2016 | Jeremy Cushing | j_cushing@mac.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | Samantha, Dr St Peter, and the front desk were absolutely great. The Opticians were deplorable. I selected my on frames with zero input from the optician. When I finally asked about frames sizes and progressive lenses, she was extremely unknowledgeable. After completing my exam and checking out, I requested a quote for lenses as I had only been offered a quote for frames (she did not take off my insurance contribution) and I could hear the argument ensue in "the back" as to why I would want an estimate. When Tia (The Optician) came out she was rude and when I told her I had been prescribed progressive lenses , she said "they range from $105-175. When I asked the differences, she stated "greater channels". When I asked for a brochure or way to get more information, I was told "we don't provide any written information". As a healthcare provider and small business owner, I would suspect durable medical equipment, i.e. glasses, would be a major part of the business plan. I would not buy from Tia or Felicia if it was the best price. In todays environment of local and internet competition, I like to support local, but my experience with these two opticians was unsatisfactory. I expected to walk out with a written estimate (based on my insurance) with the options for lenses and the benefits to the upgrades. | Mostly Satisfied | 9 | web-search | I only put mostly satisfied because the clinicians and front staff were great. I will not recommend my acquaintances to use the retail portion of your business as long as that is the customer service to be expected. We are treated 100 times better by Target Opticians! I expected more! | |
| 08/12/2016 | Jimmie Cooley | jcooley@otelco.net | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail | |||
| 08/12/2016 | Sally Goldner | valentingold@yahoo.com | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/13/2016 | Maribeth Gray | michaelpeggy@bellsouth.net | Northport | Rose M. Betz, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 08/13/2016 | Jessie Berkeley | jabmsw@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | The staff is friendly and seem to be interested in your well-being. | ||
| 08/13/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 4 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | web-search | I'd like to have a more clear opportunity to ask questions. Particularly about things that maybe aren't directly related to the exam or lenses/frames. | ||||
| 08/14/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Dr. Hines and the office staff were great, very friendly. Dr. Hines really took her time and explained things to us and made us feel very important. Josh who helped us in the optical department was not very helpful in giving me the answers I needed regarding prices and options for our glasses and contacts were are considering. It wasn't that he wasn't nice but I had to pull every bit of info I needed out of him and I still didn't feel like I got the info I needed. Everything else was great though. | ||||
| 08/14/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 2 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | Mostly Satisfied | 8 | | |||||
| 08/15/2016 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Extremely Satisfied | 10 | other | ||||
| 08/15/2016 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | 10AM appointment. Wasn't seen until 11:05 AM. Haven't had this issue in the past | ||||
| 08/16/2016 | Gerald Wade | swade51604@aol.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | social-media | |||
| 08/16/2016 | Joe Elmore | joeelmore1@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/17/2016 | Paula Norris | pdnorris22@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/17/2016 | Will Hewlett | willkhewlett@yahoo.com | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 08/17/2016 | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 08/17/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 08/17/2016 | Vickie Gray | vickiegray@otelco.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Air Optix at Sam's Club $30.48 Air Optix Dr.'s office $40.49 It has always been hard for me to pay the extra $10 per box at the office but I wanted to support my local doctor. Now that there is another fee of $30 charged for purchasing from the doctor,(Contact Lens Services Level 1)I will go to Sam's. | ||
| 08/17/2016 | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 08/17/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 3 | Mostly Satisfied | Mostly Satisfied | 7 | web-search | It took me an hour to get my eyeglass frames. There were too many people doing the same thing. | ||||
| 08/17/2016 | Laura Noble | laura.noble72@gmail.com | Arab | Gina Scott, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | billboard web-search | |||
| 08/18/2016 | Tessa Tidmore | Tessatidmore@yahoo.com | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | |||
| 08/18/2016 | Mary Carleton | tarheel5@earthlink.net | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 08/18/2016 | Larry Carleton | tarheel5@earthlink.net | Madison | Mary Tally Watson, O.D. | 2-3 years | 1 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | The wait was too long; appointment was at 9:10 and I went to exam area at 9:40. | ||
| 08/18/2016 | Theresa McKibben | maestrotpm@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love Dr. Hammonds! I've been using Eye Care Associates for a long time, and I always leave there happy and satisfied! | ||
| 08/18/2016 | Theresa McKibben | maestrotpm@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love Dr. Hammonds! I've been using Eye Care Associates for a long time, and I always leave there happy and satisfied! | ||
| 08/19/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 2 | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | |||||
| 08/19/2016 | Jasmine Young | Cyoung6792@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I especially appreciated the staff in taking out the time needed for frame selection and finding the right color and fit. | Extremely Satisfied | 10 | tv Radio online-ad | ||
| 08/19/2016 | William Bridges | bridgwj@gmail.com | Hoover | Charles K. Brown, O.D. | 1 year | 4 | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Very pleasant experience. There was a bit of a wait time, but that was due to what seemed like a higher than usual patient volume so you can't fault for that. I've already recommended going here to my wife. | ||
| 08/19/2016 | Kristie Thomas | kristieathomas@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/19/2016 | Melinda Couchman | bamamimi52@outlook.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 08/19/2016 | Loretta Conley | lconley@ses-i.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/19/2016 | Karen F Bailey | kfbailey@southernco.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/19/2016 | Reagan Vickers | reaganv617@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/20/2016 | Justin Hostetler | jakeh@otelco.net | Arab | I don't know | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/20/2016 | Stephanie Marion | smarion1989@gmail.com | Arab | Gina Scott, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | I had an appointment scheduled for both, me and my daughter, And it was her first time. The staff was great about making her feel comfortable and not scared. Dr. Scott did a great job explaining everything to us and making us feel welcome. | ||
| 08/20/2016 | Robert Hunt | rhunt0773@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 2 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Technicians need to be aware of hearing problems. The ones working with me spoke so fast that I had no idea what they wanted. | ||
| 08/20/2016 | Kelli Farmer | kellifarmer@ymail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 4 | 2 | Does Not Apply | Does Not Apply | I didn't get new frames this year, but did change out my lenses. I felt like I was bothering the associate with questions about my options with my insurance. I couldn't leave my glasses that day so I returned the following morning. A different associate had to assist me and again I felt as though she didn't want to take the time with me. I had the best experience last year. I'm hoping my lenses come in correct. At this point I don't have a lot of confidence. It might be my fault the next morning when I went in, because I had no information other than the couple questions I'd been asked and price quoted from the previous day. I guess no information had been entered in the computer, the associate I spoke with wasn't there the following morning and the associate helping me didn't seem to want to. Anyway, my experience this year was not one that makes me want to be sure to return next year. I'll use the doctor, I liked her. I'll take my prescription and go elsewhere. | Mostly Satisfied | 5 | | Better communication. In the event another associate has to help you, there should be info in the computer to assist them. If there's not information, then the associate should start from scratch and not act like they would be so happy for the other associate to show up and take over. | |
| 08/21/2016 | Myra (Kim - Mom) Manley | khman200@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 08/22/2016 | HEATHER THACKER | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | ||||
| 08/22/2016 | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 08/22/2016 | jennifer greer | jenniferlougreer@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great expertise, great selection and great service. | Extremely Satisfied | 6 | other | everything is wonderful. hard to improve on it. | |
| 08/23/2016 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 08/23/2016 | Rose Marie Basinski | bazmach@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | Chloe Maine | russchloe@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | James Vincent | jim7vincent@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I was unable to use NVA insurance to purchase prescription sun glasses. I guess the insurance companies are not longer providing this option. | Extremely Satisfied | 10 | other | ||
| 08/24/2016 | Blake Isom | blakeisom@yahoo.com | Arab | Gina Scott, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | Bill Grindle | billgrindle@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | Chloe Slater | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | ||||
| 08/25/2016 | Terry Acuf | terryacuff@cci-hsv.com | Madison | John A. Walters, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/25/2016 | carla heard | carlamheard@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 4 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 08/25/2016 | Richard Crouch | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | direct-mail | ||||
| 08/25/2016 | Anna Knott | knottanna76@gmail.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/26/2016 | Tricia wells | pljwells@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | They offered to specially order a selection of frames to properly fit my face. Can't wait to see them. | Extremely Satisfied | 10 | other | ||
| 08/26/2016 | Robert Hendrix | nick6379@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have been with DR. Nicastro for many years and am very satisfied with his work and advice for my Eye health. | Extremely Satisfied | 10 | other | I am on Medicare and cannot afford the extreme prices of the glasses. it would benefit me and others that are on low incomes to have the ability of purchasing lens and frames at a lower price comparable to the many other companies around the Huntsville area. | |
| 08/26/2016 | Wade Ramsey | waderamsey@aol.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Outstanding staff and 1st class facilities. I've been with Dr. Amos and Hammonds for over 20 years....they're are absolute pros!!! Meredith & Tara were likewise very professional, engaging, welcoming, and both took the time to explain things prior to doing them (biggie in my book). Meredith needs to be sponsored for optometry school! Not sure of Tara's aspirations, but whatever they are you need to keep her! | Extremely Satisfied | 10 | other | Nothing on the service side. On the retail side, lower your frame prices (I'm private pay) and you'll sell more frames/lenses etc... | |
| 08/26/2016 | Kawanna Jones | Kawanna45@gmail.com | Montgomery | Everett Marshall, O.D. | 1 year | 5 | 5 | 5 | 1 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | other | My kids have been going to the same eye doctor since the age of 5....today, we weren't greeted, when we was asked to fill out paperwork, the receptionist tone was unfriendly and very rude, as we proceeded to be seated, she made a sigh sound, my daughter said mom what's wrong with her...I turned around and said give me my id and insurance cards back, I don't like your attitude, mind you , she ain't act surprised, another Lady said oh no she wasn't referring to you she was mad bout some else....first of all she being mad about anything, I should have not saw or heard the attitude. I'm a patient, a customer....Primary Eye Care Associates (Vaughn Rd location) just lost a patient for over 10 years! Now I'm looking for another doctor for my kids. | ||
| 08/26/2016 | Lacarra Bonner | lbonner@tuscaloosa.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | 4 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/26/2016 | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 08/27/2016 | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 08/27/2016 | Victoria Marshall | victoria.tm119@gmail.com | Madison | Michael St. Peter, O.D. | 5+ years | 3 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | When I entered the doctors office absolutely no one greeted me or acknowledged that I came in. I had to ask who i needed to talk to. I think your front desk staff could improve on greeting clients and making them feel welcome and wanted at this location. | ||
| 08/27/2016 | Rose Bennefield | rosebennefield@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | Radio | |||
| 08/28/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | | |||||
| 08/28/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | | |||||
| 08/29/2016 | Bernhard Boeckmann | bernhard.boeckmann@magna.com | Tuscaloosa | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | web-search | |||
| 08/30/2016 | Alan Salter | alancassie@aol.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 08/30/2016 | Karen Rickerson | k_rickerson@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I had mistakenly put my appointment on the wrong date in my planner but dr. Amos worked me in without a problem! | ||
| 08/30/2016 | Thomas Self | taself@charter.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/31/2016 | Brandon Burroughs | golson1987@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 3 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||
| 08/31/2016 | Trussville | James E. Skoney, O.D. | 2-3 years | 2 | 3 | 4 | 4 | 3 | 3 | Mostly Satisfied | I didn't think the selection was wide enough. | Mostly Satisfied | 7 | other | ||||
| 09/01/2016 | Jennifer Stevens | jensxglobal@gmail.com | Madison | Michael St. Peter, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 09/01/2016 | Madison | Mary Tally Watson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 09/01/2016 | Andrea Anderson | andrea.anderson6316@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 3 | 2 | 5 | 3 | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | | Felt very rushed and Doctor wasn't very friendly! As she was looking in my eyes..the nurse was telling me prices and lens and I couldn't focus! Also decided to dialate my eyes without even asking. Didn't have a very good feeling while there and was very rushed while doctor was in the room! Not very personable at all! More than likely won't be back to office and will probably order contacts elsewhere. At checkout, was shocked as to how much I had to pay, insurance wasn't explained to me beforehand. I would have opted out of different things if I knew how much it was going to be. Very disappointed. | ||
| 09/01/2016 | John Spears | jbspears@comcast.net | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/01/2016 | Bonita | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 09/01/2016 | Bonita Harris | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 09/01/2016 | Bonita Harris | bonita2fl@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/02/2016 | Karen Crawford | puff.crawford@adph.state.al.us | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/02/2016 | Marlaa Denson | mdenson@clinicanywhere.com | Center Point | Clyde G. Echols, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | tv | |||
| 09/02/2016 | Cathy Stevens | cstevens1957@mchsi.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I didn't notice anything that needs to be improved upon. Staff are very knowledgeable and experienced, plus extremely friendly. | ||
| 09/02/2016 | Lisa Overton | overtonlw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I scheduled appointments yesterday for myself and two of my three sons. I arrived 5 minutes late due to pick up delays at school. The staff was so incredibly kind and accommodating. I felt a bit rushed at first upon arrival, but I honestly just interpret that as the receptionist's effort to keep all appointments on schedule. :0) For a hurried afternoon, I left Eye Associates feeling more relaxed, informed, and with a smile on my face. As the receptionist noticed the many activities I was juggling, she made a point to share some kind words to lighten the mood. The eye assistant to who took me back for additional measurements was equally kind and personable. Finally, the doctor shared information with me to help me understand the various options available to me and suited for my diagnosis. Again, I left feeling very informed and pleased. Thank you for a wonderful experience! | ||
| 09/02/2016 | Zachary Overton | overtonlw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I scheduled appointments yesterday for myself and two of my three sons. I arrived 5 minutes late due to pick up delays at school. The staff was so incredibly kind and accommodating. I felt a bit rushed at first upon arrival, but I honestly just interpret that as the receptionist's effort to keep all appointments on schedule. :0) For a hurried afternoon, I left Eye Associates feeling more relaxed, informed, and with a smile on my face. As the receptionist noticed the many activities I was juggling, she made a point to share some kind words to lighten the mood. The eye assistant to who took me back for additional measurements was equally kind and personable. Finally, the doctor shared information with me to help me understand the various options available to me and suited for my diagnosis. Again, I left feeling very informed and pleased. Thank you for a wonderful experience! | ||
| 09/02/2016 | Lee Overton | overtonlw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I scheduled appointments yesterday for myself and two of my three sons. I arrived 5 minutes late due to pick up delays at school. The staff was so incredibly kind and accommodating. I felt a bit rushed at first upon arrival, but I honestly just interpret that as the receptionist's effort to keep all appointments on schedule. :0) For a hurried afternoon, I left Eye Associates feeling more relaxed, informed, and with a smile on my face. As the receptionist noticed the many activities I was juggling, she made a point to share some kind words to lighten the mood. The eye assistant to who took me back for additional measurements was equally kind and personable. Finally, the doctor shared information with me to help me understand the various options available to me and suited for my diagnosis. Again, I left feeling very informed and pleased. Thank you for a wonderful experience! | ||
| 09/02/2016 | Micheal Tyler | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Entire staff is great and friendly. | Extremely Satisfied | 10 | | |||
| 09/02/2016 | Charlene Story | Center Point | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 09/03/2016 | Brian Overstreet | Madison | Mary Tally Watson, O.D. | 1 year | 2 | 4 | 4 | 3 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | I waited about 30 minutes in the lobby. The technician did apologize, stating that they were short-staffed. I work as clinical staff at a dental office. When I am running late, the receptionist approaches my patient in the lobby, explains that I'm running late and offers them water, coffee, tea, or even a paraffin hand dip. Maybe you guys could at least explain to patients that you are running about x number of minutes behind. That way we are at least informed and could even run an errand if we need to. | |||
| 09/03/2016 | Vivian Smith | vivismith@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/03/2016 | Barbara Massey | barbaramassey@mindspring.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Lynn Hammonds has been my doctor for over 20 years. I began seeing her when I lived in Bham. I moved to Richmond, VA, fourteen years ago, and I continue to go back to her once a year for an eye check. I trust her totally with my eyes! | ||
| 09/03/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The frame selection was better in the past. The frames seem like something I could buy at wal-mart. | Extremely Satisfied | 10 | other | Carley did an awesome job! She is super sweet and very knowledgeable. | |||
| 09/03/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The frames are not the same quality as I am used to seeing at EyeCare Associates. | Extremely Satisfied | 10 | other | Samantha and Dr. St. Peter always go above and beyond what is expected. I know I am well taken care of with those two. | |||
| 09/06/2016 | Monsurat Olugbode | momo@lewiscommunications.com | Madison | I don't know | 1 year | 2 | 1 | 1 | 2 | 1 | 3 | Not Satisfied | The person didn't inform me that I was picking a frame that was meant for men. | Not Satisfied | 0 | other | While I was there, the Optometrist was very rude to me until she found out I had insurance. It was very uncomfortable up until that point, and there was a definite switch when she learned I had insurance. I hope no one encounters this bias again. It was inappropriate, and it is for this reason that I will not return. In addition, I will be informing my EVERYONE I know not to go to an Eyecare Associates, especially in Madison, Alabama. | |
| 09/07/2016 | JoAnna Shipp | joanna.shipp@yahoo.com | Arab | Michael Freeman, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/07/2016 | Robin Maddox | robinmaddox@ymail.com | Northport | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 09/07/2016 | Harvey Plemmons | hplemmons@comcast.net | Huntsville Valley | Kenneth R. Moultrie, O.D. | 1 year | 4 | 4 | 4 | 4 | 3 | 3 | Does Not Apply | Wish the firm carried what type of eye glass type that I wanted to have. | Mostly Satisfied | 10 | other | ||
| 09/07/2016 | Kyle Stovall | mrdrant@gmail.com | Northport | Rose M. Betz, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 5 | Does Not Apply | NA | Mostly Satisfied | 10 | other | Maybe a few more mens frames to select from. | |
| 09/07/2016 | Galen Zirnstein | doczphd@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 4 | 4 | 4 | 2 | 3 | Extremely Satisfied | I pick them out myself at Optical One on Bob Wallace Ave. | Not Satisfied | 3 | web-search other | Exam - very satisfied. Frames - very satisfied. Doctor and Optical One staff - very satisfied. Lenses provided - worst I've had in my entire life. Have gone through three attempts so far to get my progressive prescription right and it is still giving me headaches. Casey Cooper at Optical One is great and I've been doing business with him for 15+ years. But unless the lab can get this prescription right, I may not be able to do business with ECA in the future. In my opinion, it must be the lab improperly manufacturing the lenses. My impression is that the lab technicians must not know how to operate their machinery correctly. At least one set of lenses had such a serious defect that I couldn't wear them at all. I will not go into further detail here but can and will if contacted. I anticipate submitting a consumer complaint, and am seeking an independent lab to confirm my suspicions regarding the quality of workmanship of the lenses I've been delivered (repeatedly). I find it unfortunate that poor lab quality may result in my no longer being able to do business with you in the future. | |
| 09/07/2016 | Peggy Boyd | pjb60@ymail.com | Arab | Gina Scott, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Frames were very expensive- just used my old ones | Mostly Satisfied | 10 | other | The expense of visit and glasses- impossible for people on a fixed income | |
| 09/08/2016 | Charlie Marlin | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | ||||
| 09/08/2016 | Teresa Hall | wareagle78@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | There was a problem in bringing patients back in correct order and I had a long wait after arrival. However Dr. Hammonds took extraordinary measures to make sure my commitments were met despite my delay, and I deeply appreciated it! | ||
| 09/08/2016 | Ralph Keel | rkeel@fca.org | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very professional | Extremely Satisfied | 10 | other | Very satisfied | |
| 09/08/2016 | Kejian Yang | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Is it possible to mark the frames (which are covered by BCBS) to let patient to choose while waiting for staff/Doctors? | Mostly Satisfied | 9 | social-media | |||
| 09/08/2016 | Donald Shaw | donaldshaw01@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I was not able to select glasses on this visit, I will return to get them. | Extremely Satisfied | 10 | other | Your business is as good as the staff customers interface with and the people I interfaced with was great, although I do miss the previous employees that had been there a long time. | |
| 09/08/2016 | Scott Deppe | sadeppe@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/08/2016 | Donald Twilley | jeff.twilley08@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/08/2016 | Prattville | Patrick A. Rossi, O.D. | 5+ years | 4 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 09/08/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Not Satisfied | Too expensive | Extremely Satisfied | 10 | other | ||||
| 09/09/2016 | mary beckwith | suziehmk@knology.net | Madison | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 09/10/2016 | Joyce Roberson | robersonjoyceann@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/10/2016 | Joyce Roberson | robersonjoyceann@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/11/2016 | Hannah Nelson | hnelson2@stu.jsu.edu | Moody | I don't know | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 09/13/2016 | Sherri Hansen | hansen.sherri@gmail.com | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/13/2016 | Catrina Paseur | cpaseur@hudsonalpha.org | Arab | Michael Freeman, O.D. | 2-3 years | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/13/2016 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/13/2016 | Jennifer Hester | jenhester15@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Dr Brown was super patient and explained things in layman's terms so I could understand as I tend to be curious. | ||
| 09/13/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/13/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/13/2016 | Valeria King | valeriak70@comcast.net | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 09/14/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 3 | 3 | Does Not Apply | Does Not Apply | The tech that performed the exam and Dr Rossi are both wonderful and I highly recommend them. | Mostly Satisfied | 7 | newspaper other | Office staff was a bit disorganized and giggly. Having fun at work is one thing, but the staff came across as unprepared and juvenile, huddled together whispering and loudly giggling. | |||
| 09/14/2016 | Mindy Isbell | Mindylynn.isbell@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard other | |||
| 09/14/2016 | Michael Watts | mwatts1920@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/14/2016 | Joan Krawcheck | mokjbk@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/14/2016 | Randall Lester | randall.lester@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Refreshments would be nice, maybe a Smothie Bar...all organic of course😃 | ||
| 09/15/2016 | Victoria Godwin | vdg396@att.net | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/15/2016 | Janis Costilow | jlwc6@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Dr. Amos is my doctor but due to her being out for a medical emergency, I saw Dr Hines for the first time on this visit. I was extremely pleased with her. | ||
| 09/15/2016 | Manoj Ayilliath | manoj1167@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Not Satisfied | Did not find frames I liked.The one's that are available are expensive. | Extremely Satisfied | 10 | other | Frames to fit a budget | |
| 09/15/2016 | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Lots of "young" "hipster" type frames...wished for a larger selection of ovals and metals versus so much plastic. | Extremely Satisfied | 10 | other | Larger selection of womens frames...I don't need to see 5 colors of one frame. If other colors can be ordered, that's great but just wish there was a larger selection for an "older" crowd. | |||
| 09/15/2016 | Brigitte Francis | islandgirl1963@att.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 09/15/2016 | Sarah Rice | sarahdeniserice35@yahoo.com | Tuscaloosa | I don't know | 2-3 years | 3 | 5 | 5 | 1 | 1 | 1 | Not Satisfied | Nurse that first called my son to the back seemed like she didnt wanna do her job. She tried to say that my son didnt need glasses. Then she came to front and her and a heavy set white female was whispering and laughing. They seemed as if they didnt enjoy helping my son. They made us feel very uncomfortable. The heavy set female seemed as if she was prejudice like she didnt like people of color. She was very snappy talking when i picked my sons glasses up. It took her for ever to bring them to me. She never ask if she could help me. When she was done being very nice and friendly to her other customer who was not of color. She just got up and walked to the back didnt say she would be right with me or anything. So rude. Dont want to ever bring my son back to that location. The lady doctor was nice and the lady sitting closest to the side at front desk where glasses are. But the nurse and the heavy set female was very rude. | Mostly Satisfied | 1 | other | The doctor was really nice. And made my son felt very comforatable | |
| 09/16/2016 | Dougla Harding. | dlhardg@bellsouth.net | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 09/16/2016 | Margaret Jameson | mfjameson91@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Amazing experience!!! The office runs so efficiently, everyone is kind and helpful. Thank you!!! | ||
| 09/16/2016 | Justin Edgar | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Absolutely loved y'all! | |||
| 09/16/2016 | Patricia Campbell | finepaperwork@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 3 | 3 | Mostly Satisfied | I ended up spending much more than I intended for a pair of reading glasses. It's partly my fault for not being firm. But, I did feel like the more expensive frames were pushed on me a little. | Mostly Satisfied | 10 | other | ||
| 09/16/2016 | Leslie Hayes | lahayes81@gmail.com | Hueytown | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | It was a great process very easy | Extremely Satisfied | 10 | other | ||
| 09/17/2016 | Elizabeth Ellis | elizabethe@summerclassics.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The lady that helped me with frames this time was outstanding. She really guided me to a selection that I never would have considered but looks great. I can't wait to pick them up. | Extremely Satisfied | 10 | | I have been going to see Dr Hammonds for 15 years. Love, love, love her and her team. | |
| 09/17/2016 | Brenda Chapman | brenda.l.chapman@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 09/20/2016 | Daryl Rollins | droutdoors@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | | I was told that I would owe $115 after the routine eye exam claim was filed. I have never had to pay for routine eye exams. | ||
| 09/20/2016 | Kenneth Arflack | kenba@knology.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/20/2016 | Lauren Freeman | lauren.m.sisk@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/21/2016 | Shirley Leak | shirley.leak2@gmail.com | Bay Minette | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | A great staff. The receptionist was very nice showing interest in my needs and she was very professional . The entire staff was very kind and helpful . | ||
| 09/21/2016 | Julie Ashcraft | julie.ashcraft@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 3 | Mostly Satisfied | The person did not seem to have a good grasp of what looks good on whom, and I thought the frame selection was limited. | Mostly Satisfied | 9 | | ||
| 09/21/2016 | Ann Epding | ajepding@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Was not impressed with the Tech I saw prior to the dr | ||
| 09/21/2016 | Kimberly Mathews | kstarks71@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 09/21/2016 | Mike Sasser | msasser91@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 2 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 09/21/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 09/21/2016 | Kierra Lewis | Siriniti02@aol.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | I felt as though the frame selection was a solid one. Various shapes and sizes for everyone. | Extremely Satisfied | 10 | other | My visit to Eyecare Associates was an extremely enjoyable one. Each step was explained and my questions were answered professionally. 'Twas the easiest exam I've ever taken. | |
| 09/22/2016 | John Spencer | jespence@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Was shown frames but deferred selection until later | Extremely Satisfied | 10 | other | The office staff is friendly and professional. | |
| 09/22/2016 | heather Searcy | hmsearcy22@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | The initial wait time is too long. I waited for over 30 min before sweet dr hines came and got me. She started doing my eye exam before getting films since they were delayed which I really appreciated. When you have kids to pick up at daycare and you work and can only be there at a certain time. ...your time is valuable. I absolutely loved dr hines! She was great and very friendly! If not for her, I would not return. | ||
| 09/22/2016 | Kathryn Shore | em112098@yahoo.com | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 4 | Mostly Satisfied | The tech who did my daughter's initial exam was fantastic, she was very child friendly. She was very thorough and explained every thing as she was doing it! | Extremely Satisfied | 10 | other | ||
| 09/22/2016 | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||||
| 09/22/2016 | Dennis Toney | dennis.b.toney@boeing.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Pendergrass is very informative and clearly explained my vision options. | ||
| 09/22/2016 | Madison | John A. Walters, O.D. | 2-3 years | 4 | 2 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||||
| 09/22/2016 | Richard N Foster Sr | fosterrichard144@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | no. | Extremely Satisfied | 9 | social-media web-search other | nothing at all. | |
| 09/23/2016 | Dwight Smith | dwight1.smith@tenethealth.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/23/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 4 | 5 | 1 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | other | The front desk staff seemed unprofessional, there was a lot of gossip going on. When I was asked to give my license and insurance, as well as, update my patient information, the woman continued to hold a conversation with her coworker and didn't even look in my direction to hand me the paperwork. I had to reach behind the desk to grab it out of her hand because she was so involved in this conversation that she didn't realize she had shorted me. Also when calling to make my appointment for this visit, I was asked what my symptoms were and I was constantly cut off before I could finish answering. She didn't listen and seemed very anxious to get off the phone with me and get me scheduled for the type of appointment she thought I needed, which I later found out, was not correct. She would've known that had she listened, instead of putting words into my mouth. The day of my appointment I was called before I arrived and was asked what I had made the appointment for, CJ explained there were no notes written from the first time I called to make it. CJ was great and listened to everything I had to say, he didn't interrupt, and asked plenty of questions about my symptoms. He was also the tech who assisted me and he did a great job. The front desk staff could learn a lot from him. I work in a professional healthcare office and I strongly believe the front desk needs to be re-trained on how to take patient phone calls correctly, how to properly greet patients and give them their full attention, and how to keep gossip out of earshot of the patient. I was altogether shocked that this was how they behaved in front of patients. | ||||
| 09/23/2016 | Linda Williams | wlinda554@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I'm a very satisfied contact lens wearer. Thank you for great service! | ||
| 09/23/2016 | Moody | Gregory A. Hively, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 4 | 1 | Mostly Satisfied | Mostly Satisfied | 8 | billboard | |||||
| 09/24/2016 | Marian Furno | jmfurno1@knology.net | Madison | John A. Walters, O.D. | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | n/a | Mostly Satisfied | 10 | other | n/a | |
| 09/24/2016 | Glenda Weathers | weather7@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Hammonds is without peer: an outstanding doctor who relates warmly and professionally with her patients. I look forward to my annual exam | ||
| 09/25/2016 | Allan Freeman | mx2maduro@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/27/2016 | Patsy Johnson | pwj.62.retired@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always feel at home. Get great personal care. Dr. Walters gives wonderful personal care; spends time with me. | ||
| 09/27/2016 | Patsy Johnson | pwj.62.retired@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always feel at home. Get great personal care. Dr. Walters gives wonderful personal care; spends time with me. | ||
| 09/27/2016 | Patsy Johnson | pwj.62.retired@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always feel at home. Get great personal care. Dr. Walters gives wonderful personal care; spends time with me. | ||
| 09/27/2016 | Frances | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 3 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 4 | online-ad social-media | ||||
| 09/28/2016 | Thomas Quinn | tomquinn_99@yahoo.com | Moody | Gregory A. Hively, O.D. | 4-5 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/28/2016 | LEAH MOORE | mylily.pad33@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 4 | 4 | 5 | 4 | 4 | 4 | Extremely Satisfied | they helped my son find exactly what he wanted and what he truly needed | Extremely Satisfied | 9 | web-search | Dr. Winton has always been very good with both my sons and he always remembers them no matter how long their last appointment was. He explains everything and clearly and is able to answer any questions. The staff is always friendly and willing to help. | |
| 09/29/2016 | Dee Robinson | robinsondee295@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/29/2016 | Shirley Leak | shirley.leak2@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/29/2016 | Todd Benson | toddgrantbenson@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | My prescription did not change significantly since my last exam, so I did not need to get new glasses. | Extremely Satisfied | 10 | other | ||
| 09/29/2016 | Jan | jligon817@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 10 | | |||
| 09/29/2016 | Tracie Pike | traciepk07@gmail.com | Prattville | I don't know | 1 year | 2 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | I wanted to recognize Gene. He gives fantastic customer service. He has gone way above & beyond his responsibilities to help me. He's fantastic. I've had some other experiences that have made Me want to change companies but Gene and my Dr are the reasons I'm staying. | Extremely Satisfied | 10 | | ||
| 09/29/2016 | Dixie Duncan | i14bama@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | your glasses are way too expensive! I love everyone of the stff and Dr st Peter, but there are many other places that I will consider next time I buy glasses. | Mostly Satisfied | 8 | other | GLASSES!!! | |
| 09/29/2016 | Shirley Leak | shirley.leak2@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/29/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/30/2016 | Ron Welborn | rsbama@bellsouth.net | Hoover | Lori A. McStoots, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/30/2016 | Angela Fielder | fielder.angela@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search other | |||
| 09/30/2016 | Burt Chandler | burt.chandler@iberiabank.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Had never seen Dr McStoots before, she's outstanding! | ||
| 09/30/2016 | Annie Cranford | anevcran@aol.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | On this visit no frame selection was necessary. I have always been happy with the help in selecting frames when I needed them. | Extremely Satisfied | 10 | other | I have always appreciated the courtesy shown by staff and Dr. Freeman. | |
| 10/01/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | | first appointment of the day, and waited almost half an hour. Pretty unacceptable. | ||||
| 10/02/2016 | Kathryn Peacock | kpeacock2635@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/03/2016 | Hoover | Lori A. McStoots, O.D. | 1 year | 3 | 4 | 4 | 3 | 2 | 2 | Mostly Satisfied | the woman who was doing fitting seemed to be having a hard time doing everything | Mostly Satisfied | 6 | other | ||||
| 10/04/2016 | Paul Nurre | prnurre@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Too expensive. I go to Costco. | Extremely Satisfied | 10 | web-search | ||
| 10/04/2016 | Mike Hill | mhillcolum@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/05/2016 | Kristin Tichawa | fragolina483@hotmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The area for frames is very nice and well organized. There are a lot of different frames to choose from. | Extremely Satisfied | 10 | web-search | Everyone was very friendly and professional. Dr. Pendergrass was very nice and explained everything to me. I was taken back at my appointment time and I didn't wait more than a few minutes for the doctor to come in. I will definitely be referring friends and family to Dr. Pendergrass! | |
| 10/05/2016 | Charles Falkenhagen | brentfalkenhagen@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I would like to see more choices for men's frames. | Extremely Satisfied | 9 | | ||
| 10/05/2016 | roy posey | rlposey@otelco.net | Arab | Michael Freeman, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/05/2016 | Kathleen Mahoney-Norris | mahoneynorris@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Rosemary Bolin | rbolin311@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Emily Mahon | emahon@my.athens.edu | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | other | |||
| 10/06/2016 | Michelle Dorough | michelle.dorough@gmail.com | Montgomery | Benjamin Harris, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Lisa Fullman | lisa.fullman@childrensal.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Michelle Monfee | proudmawmaw4@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | I don't recall his name but the the nurse we had was awesome!! Great with both my granddaughters really put them at ease!! | ||
| 10/06/2016 | trudi anders | trudi5509@comcast.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 10/06/2016 | Michelle Monfee | proudmawmaw4@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | Don't recall our nurse techs name but he was great with both my granddaughters really put them at ease! | ||
| 10/06/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 10/06/2016 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 4 | 4 | 3 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||||
| 10/07/2016 | Mary Shealy | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | ||||
| 10/07/2016 | Jerry Hill | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great practice, great people. | Extremely Satisfied | 9 | other | |||
| 10/07/2016 | nadine patton | kameryn4@att.net | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 10/07/2016 | neal dingman | ndingman21@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 10/07/2016 | JaNice Cunningham | janicec444@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | N/A | Extremely Satisfied | 10 | billboard | N/A | |
| 10/08/2016 | B L Adams | get2leslie@comcast.net | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 2 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Shorten the wait time once you are put in a room to see the doctor. | ||
| 10/08/2016 | April Smith | aprilpsmith@att.net | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 3 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/08/2016 | Tiffany Bonner | tlbonner1014@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | Radio | |||
| 10/09/2016 | Ashley Norred | asnorred@gmail.com | Tuscaloosa | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 10/11/2016 | Dawn Tumlison | dtmlsn@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff and reception was excellent! The exam rooms and contact area were extremely clean and the overall envirnonment and staff was helpful and tranquil. | Extremely Satisfied | 10 | other | ||
| 10/11/2016 | Joan Dawson | jdawson@uab.edu | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I appreciate Dr. Hively's personal attention and interest. He knows my history, and he provides excellent advice and treatment. | ||
| 10/11/2016 | Bill Woodard | bill_woodard@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I had actually lost my glasses while traveling and I was able to re-use a previous set of frames. The staff worked with me and accepted my old frames for re-fit. Great help. | Extremely Satisfied | 10 | other | Dr hammonds and her team members are all knowledgeable, friendly and motivated toward customer satisfaction. Above and beyond. | |
| 10/11/2016 | Greg Hall | hall3457@bellsouth.net | Greystone | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/11/2016 | John Norrell | jnorrell@otelco.net | Arab | Michael Freeman, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/12/2016 | Jason Brown | jason.brown7474@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/13/2016 | Alexis Willman | amwillman@crimson.ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 3 | 4 | 5 | 5 | 5 | Extremely Satisfied | The woman that helped me was absolutely wonderful (I think her name was Megan?). I've never had glasses before, and she helped me find frames that looked good on my small face. She really seemed to care and it was very comforting and wonderful! Can't say enough good things about her! | Extremely Satisfied | 8 | other | ||
| 10/13/2016 | TAMI WISNIEWSKI | soonerfootball77@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. St. Peter was very thorough and explained he is findings in away that I was able to understand. | ||
| 10/13/2016 | Michael Darden | michael.darden3@nscorp.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Terri at the Trussville office did not rush me in order to get to someone else. She was very helpful and even encouraged me to take the time to send pics to my wife for her opinion. | Extremely Satisfied | 10 | other | Terri at the Trussville office did not rush me in order to get to someone else. She was very helpful and even encouraged me to take the time to send pics to my wife for her opinion. | |
| 10/13/2016 | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 10/13/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | |||||
| 10/14/2016 | Angie Edwards | ang042781@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | We had a wonderful experience . The staff was very friendly and helpful and we loved Dr. Winton. We would recommend to anyone looking for an eye doctor. | ||
| 10/14/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Normally I am called back within 15 minutes of arriving. On my appointment yesterday, it was almost 30 minutes before I was called back. | ||||
| 10/14/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 2 | 5 | 5 | 3 | 3 | 5 | Mostly Satisfied | Mostly Satisfied | 6 | | Cost is too high | ||||
| 10/14/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 10/15/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 10/15/2016 | Brittany Dawson | brittanysmith474@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 10/18/2016 | Beverly Smith | smit8351@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/18/2016 | Tammy Fine | tamfine@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | billboard | |||
| 10/19/2016 | Erica Horton | elhorton30@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | other | I only had a problem with the billing clerk at the end of my appointment. I was trying to inform her of the monies allotted from my insurance plan to pay for my exam and part of my contacts. I ended up paying all cost out of pocket and not being able to order my contacts due to that cost. I did not have this problem at my previous appointment, and when I asked why it was so much this time, I got no explanation. | ||
| 10/19/2016 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 10/19/2016 | Kirsten Steele | kirsty949@yahoo.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail other | Dr.Pate had been my eye Dr for several years so I was hesitant about a new eye Dr. So yesterday I had a medical issues arise with my eyes and had to see Dr Mcstoots. She is wonderful, she took her time, explained everything and just was great. | ||
| 10/19/2016 | Kristy Mizzell | kristymizzell@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/19/2016 | Addie (mom: Anna) Wamsted | arwamsted@gmail.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Really appreciated that the tech & doctor spoke both to myself & my child. They also explained things in terms my child could grasp & helped her not be anxious. Very impressive first visit. | ||
| 10/20/2016 | marilyn prier | prierm@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | very friendly and helpful staff new office is beautiful | Extremely Satisfied | 10 | other | ||
| 10/20/2016 | Fred Rogan | cfrogan@samford.edu | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 4 | 4 | 3 | 3 | 3 | Not Satisfied | All of the frames I liked were too small. | Mostly Satisfied | 6 | tv | I do not understand why so much of the exam was done by a tech and then some of those same things seemed to be repeated by the doctor. Seems to me you could save the tech's salary and just let the doctor do it all. | |
| 10/20/2016 | Pete Mosley | jgmosley@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/20/2016 | Pete Mosley | jgmosley@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/20/2016 | Carole Murray | jsprheart1@yahoo.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 10/20/2016 | Elaine Fuerst | elaine262@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 10/21/2016 | Gary Dunavant's | gwdun@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 10/21/2016 | Shane White | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | ||||
| 10/21/2016 | Kelli Gunnells | kelligunnells@me.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | Extremely Satisfied | 10 | other | |||
| 10/22/2016 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||||
| 10/22/2016 | Mary Watterson | marywatterson@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 5+ years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | other | I was not informed of each member's name or duties prior to the start of the exam. My anxiety level might have been decreased some if I had been told what to expect at each stage of the exam. It may be because it had been so long since my last exam that my anxiety level was up. | ||
| 10/22/2016 | Lane Carden | lane.carden@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | web-search | |||
| 10/23/2016 | Darlyne Hagood | dhagood@drinkmilos.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/25/2016 | Erin Aderholdt | erinaderholdt@yahoo.com | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | If the question does not apply why do I have provide input on it. | Extremely Satisfied | 10 | other | can't remember how I found out about you and I hate surveys. | |
| 10/25/2016 | Shirley Crutcher | Shirley.Crutchetr@redcross.org | Huntsville West | William H. Sullins, O.D. | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/26/2016 | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 4 | 1 | 1 | 4 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | tv web-search | Working people make advanced appointments at your business and still have to wait over an hour just to be called back. This is not including the wait time for the time it takes for an exam,contacts,glasses,etc. I had an early morning appointment and still waited. Please stop overbooking your patients and making them sit in your lobby for hours waiting. | ||||
| 10/26/2016 | Stephen Wade | stephen.wade@us.af.mil | Prattville | Rose M. Betz, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 10/26/2016 | Montgomery | I don't know | 2-3 years | 1 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | web-search | I was about 5 minutes early for my appointment and had to sit in the waiting room for about 50 minutes before I was taken back. Once I was taken back to the room the assistant was very efficient and the doctor came in very quickly. The doctor was wonderful and I would recommend ECA b/c of that, but I would also warn my friends and family that they may be there for a long while in the waiting room. | ||||
| 10/26/2016 | Michael Meyer | mmeyer@alsde.edu | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 10/26/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 1 | 5 | Does Not Apply | Does Not Apply | I have been going to Dr. Hammonds for over 12 years. The past two appointments I have been dis-satisfied. Today at my appointment as I was trying to explain to Dr. Hammonds an incident that had happened a few times not only did she look at me like I was stupid but with a laugh and said I just don't know what you are talking about. On top of that I have been going enough to know what should be done and which she didn't do what she usually does. Then to have TECH change my contacts without consulting her first and the tech talking to me like she is the doctor is no acceptable. I think I will be looking for somewhere else to go. | Not Satisfied | 5 | | ||||
| 10/26/2016 | Layne Reid | lmr8220@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 4 | 4 | 4 | 4 | 5 | Mostly Satisfied | There need to be more female frames with nose pads. | Mostly Satisfied | 7 | other | Charges are high for procedures and frames/lens compared to previous doctor/office. Only left there because I'm now 100 miles from them. | |
| 10/27/2016 | Linda Lockart | jmtrucks@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | online-ad | |||
| 10/27/2016 | Joseph Cox | joeacox1@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/27/2016 | Harry Driggers | ad5419@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have been using Dr. Hammond for my eye needs for over 25 years. I am impressed with the expertise and knowledge of the team. | Extremely Satisfied | 10 | other | Everything was excellent!! | |
| 10/27/2016 | Katie Brock | kbrock@cnhi.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/27/2016 | Beth Davis | bhambeth@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 10/28/2016 | Stephanie Headley | myaumess@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Have used this business since it was primary eye care. Made the mistake of using a different practice ten months ago and needed new persecution prior to one year. Should have just used them again in the first place | ||
| 10/28/2016 | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | The tech, Leigh, did a great job, explained everything well, and Dr. McStoots was very thorough in the exam, discussed a cataract I have developing, and answered all questions I had. Everything went great. | ||||
| 10/29/2016 | Brian Bonner | bon22bon@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 11/01/2016 | Bonnie Powers | powers.bonnie@yahoo.com | Trussville | James E. Skoney, O.D. | 1 year | 1 | 5 | 5 | 2 | 1 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | 2nd time having to wait longer than any other office due to computer/IT issues at this office. Why is it that there is always computer/IT issues? It should not take 2 1/2 hours for an eye exam and this is one area I really have an issue with. I work a full-time job and have to use personal time off for this and it should not take as long as it does. | ||
| 11/01/2016 | dorothy mueller | dmueller@ywcabham.org | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I am a long time patient of Dr. Amos. She and her staff are always thoroughly professional, patient oriented, and mindful of my time and my schedule. They are all on the same page with regard to patient care and all of them, from the doctors to the front desk, are willing to answer my questions. | ||
| 11/01/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | I was forgotten in the waiting room. I have been a patient for a very long time and there was a time that my visit, from entry to exit, took less than an hour. I understand that not being possible, but there was only one other person in the waiting room during my entire 45 minute wait. My appointment was at 3:30. I arrived at 3:25 and and left at 5:20. I find that to be very poor service. I also didn't find the office staff's gossip very professional. Being forgotten in the waiting room apparently means talking freely about other patients, among other things. Very unprofessional. I have worked in health care on and off for 10+ years and I know what goes on in a doctor's office. I also know what is and isn't appropriate behind the desk. This was not a good visit, staff wise. Exam and physician-wise it was delightful as always. Dr. Amos is the best and I would never see anyone else. | ||||
| 11/01/2016 | Kathy Ward | kat172@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 4 | Does Not Apply | i have not received my new glasses yet. | Extremely Satisfied | 10 | other | ||
| 11/01/2016 | Stephanie Cole | scole1124@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | While living in Birmingham, I never could find a doctor as thorough and wonderful as the eye doctor I had while living in Decatur, that was until I moved to Madison and began seeing Dr. Walters. I love this office and will continue to visit for my yearly checkups. | ||
| 11/02/2016 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 4 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/02/2016 | Gloria Burrell | burrellk7@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Extremely Satisfied | 10 | other | I especially liked the friendliness and competence of both the technician and Dr. St. Peter. | |
| 11/02/2016 | James Roy | JROY14905@GMAIL.COM | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Entire staff is fantastic! | ||
| 11/02/2016 | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/02/2016 | Diane Pope | wearemantillas@gmail.com | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | All employees hair and clothing should reflect professionalism. | ||
| 11/03/2016 | Elizabeth Diane Hammons | dianehammons6@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Cindy is wonderful!!! she makes sure that you are HAPPY with your purchase. Good Job. | ||
| 11/03/2016 | Neal Matthews | snr5731@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 5 | Mostly Satisfied | Pricing seems out of line with the market. | Mostly Satisfied | 9 | other | Pricing on glasses | |
| 11/03/2016 | Neal Matthews | snr5731@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 5 | Mostly Satisfied | Pricing seems out of line with the market. | Mostly Satisfied | 9 | other | Pricing on glasses | |
| 11/03/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 3 | 1 | 1 | Not Satisfied | The person helping me wasn't very professional nor dressed professionally | Not Satisfied | 4 | other | Since you change your systems and changed who owns Eye Care Associates I am very unsatisfied with the practices at your location | |||
| 11/03/2016 | Barbara Shearer | barbshearer@charter.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/03/2016 | Paul Duffany | paul.duffany@sanmina.com | Huntsville East | Kenneth R. Winton, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 11/03/2016 | Tom (and Pat) Monroe | tom122@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/04/2016 | Bonnie White | bonniewhite2671@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I like them | Extremely Satisfied | 10 | other | Everybody was very friendly | |
| 11/04/2016 | Allen Couch | acouch14@bellsouth.net | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/04/2016 | Roger Davenport | rogerddavenport@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | health-fair | |||
| 11/04/2016 | Matt Smith | masmith@averittexpress.com | Trussville | I don't know | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I did not see DR name on here. It was Budritis (not sure of spelling). | ||
| 11/04/2016 | Rita Hinson | rhinson003@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Everyone was very friendly and professional. | ||
| 11/04/2016 | Elyssa Vazquez | ElyVaz@Yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I was referred to Dr. St. Peter by my friend, Maria Ardal. I had previously gone to Schaffer Eye Center near Target on Hwy 72 and did not have a good experience. Dr. St. Peter was extremely helpful and answered all of my questions. Also, I don't remember the woman's name who took me in the room first but she was also extremely helpful and friendly. Thank you everyone for a great visit. | ||
| 11/04/2016 | Julie Harris-Fain | jharrisfain@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Like the new spacious building. Like the doctor's assistant. She was kind and explained all the tests she did. She seemed to care about me. | ||
| 11/04/2016 | Cetera Lawson | cetetaavritte@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Any time that I have my yearly exam it is always a pleasant experience. Everyone is so helpful and friendly. | ||
| 11/05/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 11/06/2016 | Ronald Jones | whatagirl@att.net | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 3 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 5 | | |||
| 11/07/2016 | Josh Parker | josh.b.parker@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Dr. Corley and staff are great. | ||
| 11/07/2016 | Bethany Speegle | bethanyj.rn@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 11/08/2016 | Stacey Pouncey | stacey.pouncey@normentsecurity.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 3 | 3 | 4 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | I liked the tech that did all of the preliminary tests before the doctor's examination. He was professional and personable and is an asset to your company. I wish I remembered his name, but I think he is the only male tech at the Prattville office. The doctor wasn't in the exam room for even 5 minutes. He is nice, but you get the impression he is in a hurry. | ||
| 11/08/2016 | Marjeana Hendrix | marjeanahendrix@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/08/2016 | Debra Turner | dekono747@att.net | Scottsboro | Norman C. Johnson, O.D. | 2-3 years | 3 | 4 | 3 | 3 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 6 | other | |||
| 11/08/2016 | Sandy Milton | smilton0124@yahoo.com | Montgomery | Everett Marshall, O.D. | 1 year | 4 | 5 | 5 | 2 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/09/2016 | Charlotte West | charlotte.west@childrensal.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/09/2016 | Newton Williams | newtonmonica@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 1 | 5 | 5 | 1 | 3 | 5 | Mostly Satisfied | Got the same frames as last year and the year before that | Mostly Satisfied | 6 | other | Too much paperwork upon arrival, too long to wait on being called back. My appointment was 3:00 and I was called back at 3:20. Also had to wait 15 minutes after appointment to select glasses. | |
| 11/09/2016 | Jimmy Moody | jcmoody1m@att.net | Montgomery | Benjamin Harris, O.D. | 4-5 years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | Waiting time was more than I expected. | ||
| 11/10/2016 | Lori Morrison | lmorrison40@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Dr. Hill has helped me to correct and manage eye issues I have had over the years. I would not go to anyone else or trust anyone else with those issues. | ||
| 11/10/2016 | Gregg Lee | glee@albertk12.org | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | Waiting time to see Dr. Carboni. | ||
| 11/10/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 11/10/2016 | Karen Jeane | karenjeane@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff made the process very comfortable and fun! | Extremely Satisfied | 10 | other | Every person in the office with whom I had any connection was very friendly and efficient. | |
| 11/10/2016 | Bronwyn Batts | blbatts@hotmail.com | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | -1' | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | -1' | |
| 11/10/2016 | 1 1 | 1 | -1' | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | -1' | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | -1' | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | -1' | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | -1' | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | -1' | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | -1' | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | -1' | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | -1' | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | -1' | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | -1' | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | -1' | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | -1' Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv -1' direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio -1' newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail -1' billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper -1' sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard -1' health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game -1' online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair -1' social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad -1' web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media -1' other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search -1' | 1 | |
| 11/10/2016 | -1' 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 -1' | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | -1' | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/11/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 1 | 4 | 3 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 5 | billboard other | Being there for 2 hours was a bit much. After my preliminary, I was left in the exam room for 35 minutes, with no update or being checked on. | ||||
| 11/11/2016 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | | |||||
| 11/11/2016 | Ericka Kelley | erickakelley78@yahoo.com | Arab | Gina Scott, O.D. | 5+ years | 3 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 11/11/2016 | Madison | John A. Walters, O.D. | 1 year | 5 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 10 | other | |||||
| 11/12/2016 | Tuscaloosa | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | health-fair | U | ||||
| 11/12/2016 | Christy | golferchristy@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 11/12/2016 | Montgomery | Benjamin Harris, O.D. | 1 year | 2 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Not Satisfied | Did not find any I like. | Mostly Satisfied | 7 | web-search | I like going here, but I won't be coming back if I will keep being billed $85 for a "contact lens fitting" for them to tell me my contact prescription is the same. I've been wearing the same brand and prescription for a long time. I come in to ensure I'm not developing any diseases. That being said, Dr. Harris and staff are all very friendly. Wait time was moderately long; slightly annoying. | |||
| 11/12/2016 | Cynthia Bradford | cvbradford@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Winton is always thorough and extremely kind to my children. The office staff is knowledgeable and helpful when reviewing options. | ||
| 11/12/2016 | Maya Pettiway | mayapettiway@ymail.com | Montgomery | Everett Marshall, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very helpful in helping me with my prescriptions and contacts. Also very friendly. Thank you! | Extremely Satisfied | 10 | other | ||
| 11/13/2016 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I purchased contacts my child got glasses | Extremely Satisfied | 10 | other | ||||
| 11/14/2016 | Heather Mason | Hmasonsemail@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/14/2016 | Huntsville East | Benjamin Pendergrass, O.D. | 4-5 years | 4 | 5 | 5 | 4 | 3 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 11/14/2016 | Brenda Reese | breese1949@gmail.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/15/2016 | Marybeth Farrell | mfarrell@covington.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/15/2016 | Andrew Robinson | robinson.l.andrew@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | The best and most comprehensive eye exam I've ever had. Dr. Vanoy was very thorough and helpful. Most impressive. | ||
| 11/15/2016 | David Jester | david.jester@jacobs.com | Hoover | Lori A. McStoots, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/15/2016 | John Parvin | jparvin256@yahoo.com | Huntsville East | William H. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | I have no ideas for improvement. The staff is awesome and friendly and Dr. Sullins is wonderful. | ||
| 11/16/2016 | Jessica Martin | mrtnfamily4@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | Wonderful office staff. Dr. St. Peter is great. | ||
| 11/16/2016 | Steve Van Camp | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | | The wait time was the only issue. I had an appointment, arrived early and still was 30 minutes late starting my appointment. | |||
| 11/16/2016 | Ryan Campbell | ryancampbell.ua@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/16/2016 | Salim Blume | sblume@gmail.com | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | | Dr. Walters was great. I asked a couple of specific questions and he gave me very detailed answers. I feel more comfortable about my eye health and learned a lot at the same time. | ||
| 11/16/2016 | Gina Salvagio | cgs1521@charter.net | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/17/2016 | Tommy Terrell | terrell13@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/17/2016 | Tuscaloosa | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 11/17/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | | Front office staff was very friendly but VERY loud in talking to each other. Not very professional. | ||||
| 11/17/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/17/2016 | Sharon Tucker | estatec21@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 11/17/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/17/2016 | C Brown | brown170410@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/17/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I don't like the frame dispensary being in with a doctor's office. I would call it a conflict of interest in that it makes you feel somewhat compelled to purchase there. Especially if it is mentioned by the doctor or an employee. I thought my prescription would be handed to me at check out. Instead, I was given a receipt for my payment, thanked, then I had to ask for the prescription because I said I had already looked at their frames and might come back. It's only fair that people should be allowed to check other places without feeling pressured into buying there. | ||||
| 11/18/2016 | Hoover | Victoria H. Hines, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Steve Vickery | sf.vickery@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | 3 | Not Satisfied | Frames are very expensive relative to other options. | Mostly Satisfied | 7 | | Care was good but glasses are too expensive compared to orher options. | |
| 11/18/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Lorie Gaither | lorie.gaither824@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Everything was great | Extremely Satisfied | 10 | other | Check insurance for availability of frames renewal | |
| 11/18/2016 | Laurie Bryant | lab12577@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/18/2016 | Melissa Phillips | mlphillips75@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/18/2016 | Aaliyah Phillips | mlphillips75@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/18/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Eric Fritz | eafritz@gmail.com | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Kinda blown away on the difference between this visit and my previous doc. (Shaeffer) Much more what I would expect from an eyecare doctor. | ||
| 11/18/2016 | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 11/18/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/19/2016 | Sandra Bryan | sandrabryan76@gmail.com | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/19/2016 | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | 4 | 3 | Mostly Satisfied | Extremely Satisfied | 7 | web-search | |||||
| 11/19/2016 | Stefanie Baker | smataski@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I was very impressed that I was offered a retinal scan complimentary since I am nursing. Dr. St. Peter was excellent. He reviewed the scan with me and I felt he was very honest about my contacts/glasses. I was very pleased with my entire visit and will highly recommend this office to others. | ||
| 11/21/2016 | QUINESHA BENDION | Quinesha.Bendion@bbva.com | Trussville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 11/22/2016 | Jim Kyzer | jim.kyzer@neel-schaffer.com | Tuscaloosa | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||
| 11/22/2016 | Debra Needham | debmarie84@gmail.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Everyone was very friendly and professional, efficient but not rushed, and explained my exam results fully. I was very pleased with my appointment. | ||
| 11/22/2016 | Hanson Rains | rhrains1@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | other | |||
| 11/22/2016 | Connie Shields | con820@charter.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/22/2016 | Stuart Freeman | freemanastuart@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Cost is very high for frames compared to other retailers. | Mostly Satisfied | 10 | billboard | ||
| 11/22/2016 | Phillip Mangina | pmmmrtr@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/23/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/23/2016 | Kerri Bailey | kerri@childsplaytherapycenter.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | At checkout, I feel I always have to be very well informed about my costs, insurance, etc. I was told my cost was $104 which was more than I expected with my insurance. When I asked for the details, I was indeed being charged for something my insurance covers. Should have only been $70. This isn't first time this has happened. If I had paid the $104 I doubt I would have ever known I had overpaid. | ||
| 11/23/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 3 | 3 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 3 | other | We were in the waiting room for 52 minutes, and I was about to walk out because of the wait time alone. By the time the doctor actually came in to see us, it was 5:00. Our appointment was at 3:30. None of the staff ever apologized for, or even acknowledged, our wait. And this isn't the only time we've had this problem. I brought my other son for his appointment 2 weeks earlier and we ran into the same thing. His appointment was at 4, and we didn't walk out of the office until 6. Neither appointment did we pick out frames (which I know takes a while). | ||||
| 11/23/2016 | Jody Gilchrist | jodygil@uab.edu | Cahaba | Debra H. Brown, O.D. | 5+ years | 5 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mrs Ritchie was very efficient and helpful | Extremely Satisfied | 10 | other | I never could get anyone to tell me what my prescription is. Last eye check was -1.25 and dr brown acted like there was not a way to give me a number. I was referred by dr David Oleary who is a friend from church | |
| 11/23/2016 | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 11/24/2016 | Kim Creel | kncreel@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | I saw a different doctor other than my regular doctor, as my regular doctor was off. Because I had already taken time away from work, I chose to see a new doctor rather than reschedule. However, I prefer to go back to my regular doctor because I have a history with her. The original appointment was made a year prior. I wish I had been given more time to reschedule. Overall, very pleased with ECA. | ||
| 11/25/2016 | Cecil Kersh | bucs66@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/26/2016 | Ken Walker | Kensmdr@msn.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/27/2016 | Gary Clark | gasam@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | My visit was extremely satisfactory and always has been | ||
| 11/28/2016 | RON WHIGHAM | blifdreamer@netzero.Net | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/28/2016 | Jenny Guarr | jenny.guarr@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | My experience with Dr. Wolfe was excellent. I felt she was thorough, informative and really listened to my comments. I would highly recommend her if asked. | ||
| 11/28/2016 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 11/28/2016 | Farrin Harris | farrin1986@yahoo.com | Wildwood | I don't know | 1 year | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | My frame selection was fine I had the biggest problem with the lady in the red wig until I was almost in tears | Not Satisfied | 0 | | ||
| 11/28/2016 | Leigh Reese | leigh.reese@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 11/29/2016 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | N/A | Mostly Satisfied | 8 | other | Nothing at this time. | |||
| 11/29/2016 | Brenda Self | bself443@gmail.com | Trussville | James E. Skoney, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Selected the frame that I loved three visits ago....Chose same frame--another color the second year...and kept both frames for this year.... | Extremely Satisfied | 10 | other | I would NEVER complain about the wait time.....The customer service, efficiency, professionalism, courtesy of staff is excellent ------and brilliance, patient care and competency of Dr. Skoney is so worth any wait....and I'd rather Eye Care be a little late on appts than change anything else...Would not have mentioned the wait time.....but survey wouldn't let me omit the question and submit the survey. Dr. Skoney gives the amount of time as needed during my appointment....and some appts may take a bit longer than another...so...,the wait time is a time that I would never complain about.... | |
| 11/29/2016 | Laurie Pritchard | Montgomery | Benjamin Harris, O.D. | 1 year | 2 | 2 | 2 | 2 | 2 | 1 | Not Satisfied | I called several times trying to obtain a copy of my son's prescription to which my calls were never returned and RX never emailed/mailed. Just calling to cancel/change an appointment, I was on hold for 0:7:48. Staff in the optical area were confused at our initial appointment, was getting our prescriptions mixed up, and it took over 2 hours to finally get it all straight and glasses ordered. Therefore, after my wait time on the phone today to change our appointment date, I cancelled our appointments and will not be returning to the office. I feel the level of care is insufficient for our family. In this day and era, how difficult is it to email a reply to a patient or simply take the time to respond to several messages left. | Not Satisfied | 0 | | |||
| 11/29/2016 | Bill Remmert | bremmert@remmertcompany.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 11/29/2016 | Lynda Prince | rock0648@aol.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | other | |||
| 11/29/2016 | Lynda Prince | rock0648@aol.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | other | |||
| 11/30/2016 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 2 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/30/2016 | Jewell Reynolds | marm71@me.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/30/2016 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Mostly Satisfied | I wish they had more funky/colorful frames suited to advanced prescriptions (really thick lenses). | Extremely Satisfied | 9 | web-search | Dr. Vanoy is a phenomenal clinician-knowledgeable, enthusiastic, and warm! Wildwood's staff was thorough and efficient, and also friendly. | |||
| 11/30/2016 | Phillip shaw | phillip.l.shaw@boeing.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/01/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/01/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 12/01/2016 | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/01/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | |||||
| 12/02/2016 | Ariana Pepper | ariana.pepper@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/02/2016 | Suzanne Monk | suzanne2409@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Jennifer Howell | silverhalo83@aol.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | terry shelton | terry.d.shelton@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Sheila Shelton | terry.d.shelton@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | web-search | |||||
| 12/02/2016 | Leilani Baker | papaya1630@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | 5 | Extremely Satisfied | Julie was friendly and most helpful. | Extremely Satisfied | 10 | other | Leigh is awesome...an excellent asset to the team there. She was very knowledgeable and also calming...she is great. And of course Dr. Hammonds is wonderful. Been seeing her for 2020+ years and always feel like I'm conversing with a friend during my exams. | |
| 12/02/2016 | Joan Jenkins | jjenkins1023@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 8 | health-fair | |||
| 12/02/2016 | Talia Berryhill | talia.berryhill@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | 10 | other | |||
| 12/02/2016 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/02/2016 | Roz Morris | rozmorris@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/03/2016 | Steven Melton | smeltn@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/03/2016 | dawn renfroe | d.renfroe@mchsi.com | Huntsville West | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | . | Extremely Satisfied | 10 | other | . | |
| 12/03/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | | |||||
| 12/04/2016 | Trina Ludvik | trinaludvik@gmail.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | | It's like seeing friends once a year. | ||
| 12/04/2016 | Karl Burroughs | karl_burroughs@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Everyone at EyeCare Associates in Tuscaloosa, AL did a great job, from there cheerful welcome when I enter their office until I left when my exam and eye glass fitting was done. Dr. Corley did an excellent job with her in depth explanation of my eye exam to make sure I understood what she did and why she did it. Very satisfied with my experience and will surely return for all my eye care needs. | ||
| 12/04/2016 | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Extremely Satisfied | 9 | other | |||||
| 12/05/2016 | TIONNA BRADFORD | tionnanew@gmail.com | Huntsville West | Lawrence N. Nicastro, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | NO | Extremely Satisfied | 10 | other | There wasn't a lot of frames to choose from. I waited a long time to be seen and was bored out of my mind. I love my doctor though he very friendly and kind. He asked lots of questions and made me feel like he cared. | |
| 12/06/2016 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 2 | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | | |||||
| 12/06/2016 | Sarah Lee Smith | slsmith1@knology.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 3 | 3 | 3 | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/06/2016 | DAVID TOMLINSON | david@krotom.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/06/2016 | Paula Butler | gatorgirl1110@charter.net | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 12/06/2016 | Cody Kiefer | cjkiefer01@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/07/2016 | Carolyn Reeves | carolreeves2005@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/07/2016 | Mary Cowell | 42marysue.gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 12/07/2016 | Jimmy Reeves | reevesjimmy@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/07/2016 | clay thompson | clay_thompson@steris.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/07/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/07/2016 | Gregory Jeane | gregjeane@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | I will be selecting new frames in tomorrow (December 8th). | Extremely Satisfied | 10 | other | We have been patients of Dr. Catherine Amos since moving to Birmingham in 1989. Always professional, personal, and efficient. Cannot imagine anyone else taking care of our vision needs. | |
| 12/07/2016 | Sandra Deshazo | deshazow@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | After I was turned over to the sign out window, I was told what I owed and I wrote the check. I was not given my new prescription, for contacts and glasses and both had changed. I called back and had them emailed. Also had to call back and get my next years apt for further testing in Jan. I went back and got that fixed Seemed a break in communication between dr. And guy who signed me out. | Extremely Satisfied | 10 | | ||
| 12/07/2016 | Ambrea Davis | ambreadavis@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 3 | 4 | 3 | 2 | 2 | 2 | Not Satisfied | Not Satisfied | 0 | | I was advise during my eye exam that I could use a contact lenses/glasses that was less in power than a previous prescription. I tried the contact for 3 days but had a very had time with my vision so I contacted the location to advise them. The doctor asked me to try them again, which I did and still had the same results. During my first visit I ordered a pair a glasses as well due to I was under the impression that I no longer needed a power as strong as the one that I was currently wearing. When I went back to return the contacts and advise the staff that I no longer needed the glasses because they wouldn't work for me, I was advise that I could not cancel the order for the glasses. I am very dissatisfied with the staff and service. I want a refund back for the glasses because I will not need the glasses with the lesser power. | ||
| 12/07/2016 | Diann Oden | dodenbhamrr@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | N/A | Extremely Satisfied | 10 | other | N/A | |
| 12/08/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/08/2016 | Ralph Dyer | dyerr@jccal.org | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | | |||
| 12/08/2016 | Tom Williams | 941948@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | n/a | Extremely Satisfied | 10 | other | Everyone was very nice and helpful. great visit no problems. | |
| 12/08/2016 | Lisa Roberts | lisaroberts5@me.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/08/2016 | Joseph Terry | joet567@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Lynn Hammonds always takes time to explain things in a way that I understand my needs and that I get the proper prescription. I am, and always have been happy with the care I receive at EyeCare Associates. | ||
| 12/08/2016 | David Rigdon | david.rigdon@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 2 | Does Not Apply | Mostly Satisfied | 7 | other | This was one of my best visits, right up to the point I was about to leave. I had a terrible headache, I'm guessing from the eye drops. That is completely understandable; however, the girl that took my payment, was a little annoying. We were ready to leave and told her we weren't interested in looking at frames, but she insisted that we look at some new frame that just came in that day. We truly didn't care, but to not be rude, were walked over and looked. It was a $429.00 frame. It's one thing if we're ask, but it's another when we say no, then have one of three most expensive items in the store handed to us. I'm not upset or angry, but it would have been better to just let us leave. I only included this information in this survey because it asked for comments. I'm sure the girl meant well, but caught me at the wrong time. | ||
| 12/08/2016 | Harsh Deep | harsh.295@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 4 | 4 | 2 | 1 | 1 | Not Satisfied | frames are marked up , quiet a bit , knowing that we will use insurance. Example same model number ray-ban is $140 at Ray-ban website, its marked at $209.99. So I did not get glasses, because my out of pocket would have been big. | Not Satisfied | 5 | web-search | Last time I was here , I got what I felt was a detailed check up, where they looked up even under eyelids and made me feel like it was thorough. This time was a quick light in left , light in eye, retina pic looks good and done. My appointment was at 3 PM, I got there at 2:50 PM, I sat waiting till 3:50 PM. | |
| 12/08/2016 | Leisa Raymond | leisa_raymond@irco.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Everyone is extremely pleasant, including Dr. Hammonds. | ||
| 12/08/2016 | Sherita Turner | sheritae@bellsouth.net | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/08/2016 | Julie Hopper | julie56hopper@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love the people who work at the Madison office. I have been going there for years. | ||
| 12/09/2016 | Paul Bryars | lbryars@frazer.church | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Elijah Scott | bmaxwell3733@charter.net | Arab | Gina Scott, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Huntsville West | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 10 | | |||||
| 12/09/2016 | Katie Hagale | kthagale@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Audrea Edwards | audreaa@bellsouth.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 12/10/2016 | Donna Smith | donnacps@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/10/2016 | Ken Norris | ln5738@gmail.com | Hoover | Lori A. McStoots, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/10/2016 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 12/10/2016 | Satoya Clanton | satoya.clanton@gmail.com | Montgomery | Everett Marshall, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 12/10/2016 | Greg Foust | gfoust@asburyonline.org | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/11/2016 | Philip Selig | philselig@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 12/12/2016 | brian conway | briantconway82@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 12/12/2016 | Greg Meeks | Gmeeks@troycable.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Dr. Chrissy Manning was our doctor. | Extremely Satisfied | 10 | other | I really liked Dr. Manning. | |
| 12/13/2016 | Jsn Norman | jannorman04@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||
| 12/13/2016 | Carmen Williamson | carmen.godsproperty.williamson@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 4 | 2 | 5 | Mostly Satisfied | N/A | Mostly Satisfied | 10 | other | N/A | |
| 12/13/2016 | Nancy bice | nlgbice1546@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 12/13/2016 | Janice Walton | jan.walton@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | No prescription change | Extremely Satisfied | 10 | other | Always very pleasant and professional | |
| 12/13/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 12/14/2016 | Anna Henry | lbethhenry@aol.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/14/2016 | Vince Dauro | vdauro@yahoo.com | Huntsville Valley | William H. Sullins, O.D. | 1 year | 3 | 1 | 1 | 3 | 4 | 3 | Does Not Apply | Had my own frames from earlier. | Not Satisfied | 0 | | I have been seeing Dr. Sullins for quite some time, ten years or more, and have gotten all of my glasses from you. The Doctor totally missed that I had yellow cataracts in both eyes, and kept prescribing me glasses that would not fix my issues. I went to another Dr. and had surgery to replace both lenses. I came back to get new lenses with my new prescription and have waited over two weeks for new glasses. I have been told that it is a lab issue, that they have sent them to a new lab, and that the holidays slowed down the production. This is the last time that I will be visiting your office, for exams or glasses. | |
| 12/14/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 12/14/2016 | KIMBERLEY COBERN | kimcobern@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/14/2016 | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | 1 | Not Satisfied | I wanted wrap around sunglasses. There was one Adidas frame, which turned out to be a lens insert version vs. prescription lenses. Last time I was there (2013), I thought they could look up different options online on the computer, but when I mentioned it, they didn't seem to think it was possible. | Mostly Satisfied | 10 | | Sunglasses selection? Or frame option training if it was possible that they were available through a computer option. Staff were great, and Dr. Watson was great. | |||
| 12/14/2016 | bodo zuschlag | zuschlag@comcast.net | Huntsville East | William H. Sullins, O.D. | 1 year | 4 | 5 | 5 | 4 | 3 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | | |||
| 12/15/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 3 | 5 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||||
| 12/15/2016 | Tom Stahl | tstahl1212@aol.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 4 | Does Not Apply | Extremely Satisfied | 10 | other | Dr Jackson was very through and really helped me to understand what he was doing and what I needed to do to take care of my eyes. I wish all of my health care professionals had the same concern as Dr. Jackson. The staff was really good too. Especially Heather. | ||
| 12/15/2016 | Austin Lemmons | atlemmons@crimson.ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | web-search | It would be helpful to see an itemized list of out-of-pocket costs against what is covered by insurance. | ||
| 12/15/2016 | Nikki Skolnekovich | nskoln@gmail.com | Tuscaloosa | I don't know | 1 year | 1 | 1 | 1 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | | I have been to the office three time and still have not gotten a prescription. Each time it is the wrong prescription. I havr also had to come back for appointments because contacts were not in stock. I do nit have astigmatism and have a common prescription. Further, I have been charged $300, to still not have a contact prescription. I would have been much better off to simply go to lens crafters or a similar office that can find my prescription, has it in stock, and does not charge $300. | ||
| 12/15/2016 | Amber Anderson | amber.nicole22@yahoo | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/15/2016 | Madison Logan | mhope13@me.com | Prattville | I don't know | 5+ years | 5 | 5 | 5 | 2 | Does Not Apply | 5 | Mostly Satisfied | Mostly Satisfied | 8 | other | When you first walk in the girls at the front aren't very friendly or personal. I work at a Drs office and that's one of the main things we focus on. They just come off rude and very uninviting. Other than that, the rest was a breeze. | ||
| 12/15/2016 | Kamla Burchfield | burch66@hotmail.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 12/15/2016 | Glea Larsen | glea.larsen@gmail.com | Hoover | I don't know | 5+ years | 5 | 2 | 3 | 5 | 5 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | other | |||
| 12/16/2016 | Joyce Oliver | joyceoliver@charter.net | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | newspaper other | |||
| 12/16/2016 | Stacey | slrr@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | Extremely Satisfied | 10 | | |||
| 12/16/2016 | Hoover | I don't know | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 12/16/2016 | Keil Etherington | kphinny1909@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 2 | 1 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | I cannot afford to purchase glasses at ECA. The lenses especially are extremely expensive. | Not Satisfied | 7 | other | The quality of care by the staff, not including my doctor, has continuously declined since the practice joined ECA. I feel like a number attached to a source of income! | |
| 12/16/2016 | Luna Hollett | lunahollett@yhoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 12/16/2016 | Wyatt Francis | francis_family@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | David Wright | wright09@centurytel.net | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | Kenneth Phelps | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 12/17/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | web-search | |||||
| 12/17/2016 | Marquetta Hudson | Mhudson334@yahoo.com | Montgomery | Everett Marshall, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | Steve Daniels | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Would like greater selection in the mid-range pricing area. There was a big selection at $289-$299 & up, and I didn't expect much $99-$150, but there was little between those two. | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | Jim | jim@urbanpurpose.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The only unsatisfactory comment was about a 35 min wait in the lobby. | Extremely Satisfied | 9 | | ||
| 12/17/2016 | Mary Shelton | sheltonk911@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | social-media | |||
| 12/17/2016 | Todd Talbot | toddwtalbot@gmail.com | Cahaba | I don't know | 2-3 years | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | web-search | When I called prior to the appointment, I asked them to set my expectations about out of pocket costs. Those expectations and reality weren't very close. I feel the "benefit explanation" was focused on maximizing revenue to ECA regardless of prescription length for contacts (are they good for a week, 2 weeks or a month - as recommended!!!). The staff and doc were great. However, b/c of this benefit experience, I won't be going back. | ||
| 12/17/2016 | Arab | Gina Scott, O.D. | 1 year | 1 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | I completed paperwork online. Arrived 10 minutes before appt. None of the 3 ladies in office would acknowledge me. 20 minutes past my appt.time passed. I went to window to inquire how much longer. Patients without appts. we're going ahead of me. They were stopping by to pick up glasses. Same lady talking and waiting on them was supposed to be processing my paperwork. I realized that one person I thought was a patient was an employee looking at frames instead of working in the office. She stood around and did nothing, but offered excuses why many of us were waiting. The office staff is slow and needs to be updated and more efficient. | ||||
| 12/18/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | | |||||
| 12/18/2016 | Kathy Bryant | dbryant@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/18/2016 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | The person who did the beginning of my exam (not the DR) was also the person that greeted me at the front door. The greeting was not overly welcoming, it almost felt as if I was bothering her by being there. She seemed friendlier once she brought me back to the back. The two ladies who were actually working the front desk were very nice! | ||||
| 12/18/2016 | Diann Oden | dodenbhamrr@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/19/2016 | Debra Cambron | dcambron@wallacejordan.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | appt was a 8:30 - not taken back until 8:50 Spelling of my name - Debra not Deborah Thank you | ||
| 12/20/2016 | Mischel Whitehead | mischel.whitehead@wellsfargo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 3 | 4 | Does Not Apply | Does Not Apply | Will be going back to select new glasses. | Extremely Satisfied | 10 | other | ||
| 12/20/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 4 | 5 | 2 | 3 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 12/20/2016 | Sidney Sexton | sbsexton11@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/20/2016 | Debbie Ammer | debammer@yahoo.com | Huntsville West | David A. Lee, O.D. | 1 year | 4 | 1 | 1 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | tv other | Doctor Lee was very cold and did not take an interest in me. Rushed me, and didn't care to listen to me. Was only with him less than five minutes. | ||
| 12/20/2016 | Debbie Ammer | debammer@yahoo.com | Huntsville West | David A. Lee, O.D. | 1 year | 4 | 1 | 1 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | tv other | Doctor Lee was very cold and did not take an interest in me. Rushed me, and didn't care to listen to me. Was only with him less than five minutes. | ||
| 12/21/2016 | Cynthia Cannady | cincannady@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/21/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | | |||||
| 12/21/2016 | TOMMY JONES | tojo2803@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/21/2016 | Kimberly Mims | kimmiey_jo@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 3 | 5 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | web-search | Front desk ladies were kinda cold this time. Not a friendly welcome at all. | ||
| 12/21/2016 | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | The doctors and staff are fabulous!!! | ||||
| 12/21/2016 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/21/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 4 | 4 | 5 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | web-search | |||||
| 12/21/2016 | Sheryl Thomason | sheryl.thomason@intergraph.com | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | We've been going to David Lee for many years and we're extremely satisfied with the office, his staff, and him. | ||
| 12/21/2016 | Steve Monk | smonk@bradley.com | Hoover | Lori A. McStoots, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/21/2016 | Sheryl Coupland | scoupland@tcss.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 12/21/2016 | Robert Chaney | robert.chaney@us.af.mil | Montgomery | Fredrick Jackson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | other | Everything is great until it comes time to deal with the billing. The accounting staff is either overworked or incompetent. Called them 5 times and left 2 messages on the 20th of December. Called 3 times and left a message on 21st. Gave up and called doctor's office in Montgomery directly. Waiting on a return call now. Went to doctor in July and just received notice that they are having some issues with the bill 5 months later with no explanation. With what we pay in insurance, and having dual coverage, one would think they could get this right. | ||
| 12/21/2016 | nicole schwartz | a_n_schwartz@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/21/2016 | TYNESHA ADAMS | Lynn4cure@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 12/22/2016 | Eddie Cobern | eddiecobern@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 1 | 4 | 1 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | Not Satisfied | 0 | other | Redundant paperwork. knowledge and professionalism of the staff are poor. after 2 weeks we called to obtain my ORDERED contacts. after holding a long time we were informed they didn't get ordered. after another 4 days we were informed we could get some to HOLD me over till mine got mailed. we made another trip to pick up some loaners. as of today still no contacts! | ||
| 12/22/2016 | Margie Nelaon | margiernelson@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/22/2016 | Lauri Harvey | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 12/23/2016 | Michael Lowery | michaelanthonylowery@gmail.com | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/23/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | | |||||
| 12/23/2016 | Tom J | Huntsville Valley | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | A very great experience. Dr. Lee is very professional and informative. He is the "Man"!!! His assistant was also super great. Very friendly, professional, and informative. | |||
| 12/23/2016 | Staci Earl | Mearl8946@charter.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always have had a great experience at EyeCare Associates in Hueytown. The employees are very nice and respectful. Never had any issues with anything. Great service, Great Doctor! | ||
| 12/23/2016 | Karen Shallenberg | kcsdar@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/23/2016 | Sarah Darden | thedardenduo.gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | The tech was thorough and explained all the tests and equipment. His sense of humor was matched by his professionalism and his hygienic practice of washing his hands. Dr. Rossi was awesome; he explained GPC and put me at ease. I've convinced my husband to try this office! | ||
| 12/24/2016 | Gwen Starks | ladygwenny@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/27/2016 | Drew Hamilton | dhphoto@gmail.com | Huntsville East | I don't know | 5+ years | 5 | 4 | 4 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | other | |||
| 12/27/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Office staff never smiled or gave any kind of greeting. Doctor is WONDERFUL but office staff just did not seem friendly and acted as though they were all in a bad mood. | ||||
| 12/28/2016 | Mary Lucas | lucasmb@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/28/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/28/2016 | Gary Hicks | grhicks@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/28/2016 | Jean Wilson | Jjwilson12@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Easier wheelchair accessibility | ||
| 12/29/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/29/2016 | Bonnie Hartley | BonnieB1005@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 2 | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 12/29/2016 | Jan Harris | janharris7@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Friendly office. Adjusted 4 pair of classes for me. | Extremely Satisfied | 10 | other | ||
| 12/29/2016 | Shari Turner | sharit522@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 2 | 2 | 2 | Mostly Satisfied | The young lady that was helping me select my frames was fairly new and somewhat less knowledgeable about my insurance. I had to come back in and show her my benefits and then she had to make a correction to my order. She was very nice and will be great once fully trained but I feel someone should have assisted her. | Mostly Satisfied | 9 | | ||
| 12/29/2016 | Dawn Hotchkiss | dawn.hotchkiss@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 2 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | The long wait was off putting but the staff was friendly. | ||
| 12/29/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Front office staff are always cheerful and eager to help | Extremely Satisfied | 10 | | ||||
| 12/30/2016 | Justin Harrison | justinbharrison@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/30/2016 | Jessica Lamar | artsiejessie@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 4 | 5 | 5 | 3 | 5 | Mostly Satisfied | I wish the different lense options were explained. I also would have liked a little more time looking st frames. It seemed a little rushed, but I did quickly find a pair I enjoyed. | Extremely Satisfied | 10 | web-search | I'd like to know a little more about what is going on in the exam room. I'd also Iike it to go a little slower because the different "lenses" used to help determine my prescription went too rapid. | |
| 12/30/2016 | Angelia Freeman | diva.nic25@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/30/2016 | Debbie Santiago | dsantiago@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/30/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/31/2016 | Hoover | Lori A. McStoots, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 8 | other | |||||
| 01/01/2017 | Bridgette Truss | btruss4@gmail.com | Hoover | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/01/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/02/2017 | Alexandra Templin | joni_templin@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/02/2017 | Joni Templin | joni_templin@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/02/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/02/2017 | Susan Russell | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Rossi and his staff are very polite and friendly. His assistant was friendly and very informative while checking eyes. | |||
| 01/03/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 3 | 4 | 4 | 3 | 1 | Mostly Satisfied | Mostly Satisfied | 8 | other | Maybe it was just the day I had my visit, but everything took a long time, from the wait after I arrived to having to check out (in the glasses shop, which I found odd). Is this a permanent change to where you pay? | ||||
| 01/04/2017 | Amy Wright | amyandernie@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/04/2017 | Joe Rittner | jrittbsi3@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/04/2017 | Patricia Smith | trishsmith1973@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/04/2017 | Judy Campbell | campbelljudyo@att.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I have been a patient of Dr Brown for approximately 30 years. | ||
| 01/04/2017 | Patrick Fitzpatrick | pfitzpatrick74@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | Best place I have been to. They are thorough and on point. You have a great team | ||
| 01/04/2017 | Kimberly Fitzpatrick | 1968earthangel@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | Best place I have been to. They are thorough and on point. You have a great team | ||
| 01/04/2017 | melinda olencki | ram219@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/05/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/05/2017 | Joshua Roberson | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I have never been happier with my eye are doctor. She is amazing! | |||
| 01/05/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/05/2017 | Carie Wimberly | cwimberly@chelseacreekcc.org | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | It always amazes me how expensive glasses and frames are, considering the much lower price of those offered online. I always hope they are not going to be so expensive. That is the reason I wait as long as I possibly can between getting new frames and lenses. | Extremely Satisfied | 10 | web-search | ||
| 01/05/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 01/05/2017 | Don House | chief2000@elmore.rr.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/06/2017 | Corvin Clark | corky1933@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/06/2017 | Wildwood | Karen S. Vanoy, O.D. | 5+ years | 5 | 5 | 5 | 4 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | other | |||||
| 01/06/2017 | Nikki Messer | nmesser@certapro.com | Madison | I don't know | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | The staff was excellent! I got lost on my way to my appointment, was too late to be seen, and the front desk associate worked with me to reschedule for the SAME DAY. Wow! When I returned, the staff happily greeted me. I was seen by an associate for initial screening (wish I could remember her name), and subsequently by Dr. Shaw within a reasonable timeline. Everyone was friendly, patient, and answered all of my questions. I was very impressed by the cleanliness of the office and the professionalism of the staff. Keep up the good work! | Extremely Satisfied | 10 | other | ||
| 01/07/2017 | Regina Mitchell | reremtchll@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 01/07/2017 | Hoover | Lori A. McStoots, O.D. | 2-3 years | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 01/07/2017 | Neisha Glapion | nlife96@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | I was very disappointed with not get glasses due to the fact there was no way to pay the difference my insurance doesn't cover. I wanted to get glasses without the bifocal line, so I had to opt-out of getting glasses. | Mostly Satisfied | 10 | other | ||
| 01/07/2017 | Mallory Mills | mallorysmills@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 2 | 1 | Does Not Apply | Have not gotten my frames yet | Extremely Satisfied | 10 | other | I liked the short wait time and the doctor explaining to me why I was having difficulty. | |
| 01/07/2017 | Arkeshia Guyton | arguyton76@yahoo.com | Tuscaloosa | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/10/2017 | Timothy Slusher | timothy.slusher@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/11/2017 | Chelsy Collier | ncwc74@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/11/2017 | Emily Holsenback | eholsenback@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | social-media | I was surprised that contacts were not in stock. As this was my first time at eye care associates, I have always in the past gotten a new pair of contacts before I left. Not a big deal, but it would be nice to have. | ||
| 01/11/2017 | Lauren Cooper | lcooper@birminghambusinessalliance.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 8 | other | |||
| 01/11/2017 | Sara Amberson | samberson7@gmail.com | Moody | Victoria H. Hines, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/12/2017 | Kim Clark | kclark@corywatson.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | I wish you would carry the Salt brand of eyeglass frames. | Extremely Satisfied | 10 | other | ||
| 01/12/2017 | Abigail Corbett | wiredpc11@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 2 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | Despite the fact that my visit was quick and easy, I was unsatisfied with the wait time to be seen (35 min) and very unsatisfied that I paid for a contact exam that didn't really happen. Yes, my contacts fit and I like them, but I don't see why I needed to pay $85 (much more than I'm used to paying) when I didn't even put in my contacts or have them checked. I needed a new prescription, but I don't think I should have paid for the exam. | ||
| 01/12/2017 | Regil Parkman | bparkm@gmail.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | I was rather unsatisfied with how the front office staff handled my insurance. My primary medical plan covers an annual eye exam with no copay and I was told the best route was to go with VSP instead. It was unfortunate that the staff was not comprehensive in their research of my preferred plan. | ||
| 01/12/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 01/12/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/12/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 4 | other | Not satisfied with your online appointment process. It asks for insurance, but (1) doesn't accommodate more than one; (2) How am I supposed to know the difference between the two cryptic Medicare options in your very long list? It also looked like you asked for a bunch of (unsecured) privacy information without explaining why you think you needed it transmitted in the clear. Disappointed. I will have to call for my next appointment, and I want nothing to do with your "web portal" in its present state. | ||||
| 01/12/2017 | G H | ghirse23@gmail.com | Montgomery | Benjamin Harris, O.D. | First eye exam | 4 | 5 | 5 | 5 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | other | Dr. Harris was excellent and made me comfortable, but my bill was shockingly higher than i anticipated. My overall experience, however, was good. | ||
| 01/13/2017 | Madison | Michael St. Peter, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/13/2017 | Candace Cromer | crcromer2011@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 3 | 5 | 5 | 4 | 3 | 2 | Not Satisfied | There wasn't a wide selection of frames to choose from and they were quite pricey. I chose to take my prescription elsewhere to be filled because I did not see anything that I liked. | Mostly Satisfied | 9 | other | ||
| 01/13/2017 | Sara McNair | sem35570@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/13/2017 | Jerry stewart | jerrystewart123@aol.com | Hoover | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Dr. Hammond was not available, but the Dr. that examined me was great. | Extremely Satisfied | 10 | other | ||
| 01/13/2017 | Tuscaloosa | I don't know | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | |||||
| 01/13/2017 | Ashton Simmons | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | None | Extremely Satisfied | 10 | other | None | ||
| 01/13/2017 | June Rumble | jprumble@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/13/2017 | June Rumble | jprumble@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/14/2017 | Stephanie Christopher | stephaniedchristopher@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/14/2017 | Prattville | I don't know | 2-3 years | 5 | 5 | 5 | 4 | 3 | 3 | Mostly Satisfied | Need more variety of selection | Extremely Satisfied | 10 | other | ||||
| 01/14/2017 | Diane Gilleland | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 01/14/2017 | Ronda Elliott | elliottrblc@msn | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/14/2017 | Ronda Elliott | elliottrblc@msn.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/14/2017 | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 4 | 4 | 5 | Does Not Apply | 4 | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/15/2017 | Richard coble | thejoker02241961@gmail.com | Huntsville West | I don't know | 1 year | 4 | 4 | 4 | 3 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 01/16/2017 | Carla Salter | seantae@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | First eye exam | 3 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||
| 01/17/2017 | Doug Van Natter | doug.vannatter@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/17/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 2 | 2 | 1 | Does Not Apply | I love dr. Hines | Mostly Satisfied | 7 | other | ||||
| 01/17/2017 | James Chapman | chapmansjd@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/17/2017 | Jessi Sisk | jessi@yourasecu.com | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | other | |||
| 01/17/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | |||||
| 01/17/2017 | Christy Selman | clmselman@yahoo.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 2 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Really appreciate the friendliness and feedback from Penny and from Dr. Budraites. | Extremely Satisfied | 10 | other | ||
| 01/18/2017 | Meredith Dismukes | merdismukes@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/18/2017 | Hoover | Catherine S. Amos, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/18/2017 | Billy H Lenox | lenox1941@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Everyone very nice | Extremely Satisfied | 7 | other | ||
| 01/18/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | direct-mail newspaper | |||||
| 01/18/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||||
| 01/18/2017 | Montgomery | Fredrick Jackson, O.D. | 5+ years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/19/2017 | Kim Doss | kdoss@gattorney.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Have not gotten them yet. I am sure they will be great but will need to wait to see how they fit and how the lenses line up to give a rating. | Extremely Satisfied | 10 | web-search | ||
| 01/19/2017 | Fredia Dillard | fdillard@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Wait times upon arrival. My appointment was at 3:00 so my husband and I left work to get there at 3:00. I was not seen until almost 4:00. We left the office just before 5:00, and I didn't even need or order glasses. However, I love Dr. Amos and the staff. I hate taking time from work and waiting though. | ||
| 01/19/2017 | Ed Buker | ebuker26@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | Way too many appointment reminders!!! I am okay with text only not everything else. | ||
| 01/19/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | | |||||
| 01/19/2017 | Mary Allison Winterberger | awinterberger@hoover.k12.al.us | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/19/2017 | Elise Gilbert | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Casey was great! She really took the time to thoroughly evaluate what power of contacts I needed to improve my vision. | |||
| 01/19/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/19/2017 | Ann White | annwhite@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 01/19/2017 | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | 4 | Not Satisfied | I was not able to spend a lot of time looking, but from what I saw, there was not a large variation in men's glasses | Extremely Satisfied | 10 | other | ||||
| 01/19/2017 | Michelle Givan | mlygivan@gmail.cim | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | There used to be more choices. Now they all look the same. | Extremely Satisfied | 9 | other | I have no additional comments. | |
| 01/19/2017 | Melissa Mattison | momamattison@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/19/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 1 | 2 | 2 | Not Satisfied | Not Satisfied | 1 | newspaper | |||||
| 01/19/2017 | Brenda Brown | brebrose@hotmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Wait time. | ||
| 01/20/2017 | Joe Garcia | EnderDane@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Ordered frames on WarbyParker.com due to prices. | Extremely Satisfied | 10 | other | Friendly office staff and clean. | |
| 01/20/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 4 | 2 | 2 | Not Satisfied | Mostly Satisfied | 8 | other | |||||
| 01/20/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/20/2017 | Christy Kelley | Arab | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | direct-mail | ||||
| 01/20/2017 | Linda Freeman | lfreeman1948@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Very professional. Very informative | ||
| 01/20/2017 | Jim Aldridge | jaldridge50@charter.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/21/2017 | Betsy Stout-Jones | betsystoutjones@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 01/21/2017 | Melissa Davidoski | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | | ||||
| 01/21/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I was looking for the Tory Burch collection but it was not available. | Extremely Satisfied | 10 | | ||||
| 01/21/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 01/21/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 3 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | |||||
| 01/21/2017 | Susan Thurmond | sthurmon@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/22/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 2 | 2 | 5 | 1 | 1 | Not Satisfied | Too expensive. Too long a wait for service | Not Satisfied | 3 | other | ||||
| 01/23/2017 | Lauri McKinley | lauri.mckinley@cemex.com | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | billboard | |||
| 01/24/2017 | Sarah Jamison | scjamison@gmail.com | Trussville | Emma Budraitis, O.D. | 1 year | 4 | 5 | 5 | 3 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/24/2017 | Jason Patton | pittpatt@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/24/2017 | Robin McCay | sprodengo@windstream.net | Trussville | James E. Skoney, O.D. | 4-5 years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | A 10:30 appointment with a 30 minute wait is a bit excessive. | ||
| 01/25/2017 | Stephanie Green | jattuso@hotmail.com | Huntsville West | David A. Lee, O.D. | 5+ years | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Waited 45 mins to be called back as there was a mix-up at the front desk. Some patients ahead of me waited for over an hour. This was an issue for the front desk only and had absolutely no reflection on the doctors. | ||
| 01/25/2017 | Katherine Brinkley | brinkleys2010@Yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/25/2017 | Melissa Woodruff | fewmaw@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | other | I have sent a message on the portal. | ||
| 01/25/2017 | greta vines | gretavines@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | very helpful to help me decide which looked best on me | Extremely Satisfied | 10 | other | It is almost like coming home, I feel like a member of the family | |
| 01/25/2017 | Karen McNider | k.mcnider@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/25/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | The only thing the staff can improve on is taking contact lens orders over the telephone. They have messed up three different orders of my husband's and mine. Ask them to be diligent in what they are ordering and how they are delivered. | ||||
| 01/25/2017 | joanie waldron | joanie_waldron@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love Dr. Wolf. She is never rushed and I always feel she is providing me excellent care. Her assistant, Jennifer, is friendly, knowledgeable, caring and most helpful. Did not need glasses at this time, but Whitney is always cheerful and helpful as well. The whole office staff provides a cheerful and helpful attitude. | ||
| 01/25/2017 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/25/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 3 | 4 | 3 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | online-ad | The wait time was unbelievably taxing. Arrived at 10:45, was dilated at 11:05, waited on the doctor until 12:05. UNREAL. | ||||
| 01/25/2017 | Ken Dempsey | krdempsey@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/26/2017 | Teresa Gail | scootersguitargirl@gmail.com | Arab | Michael Freeman, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Health conditions restricts me from choosing glasses at this time. Will be coming back soon for another eye exam after Health issues are resolved. Dr. Freeman agrees that my vision could very well change, and would need to be re-checked due to my condition. I am extremely satisfied with Dr. Freeman and his Staff. | Extremely Satisfied | 10 | other | ||
| 01/26/2017 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/26/2017 | James Satterfield | jamessatterfield12@gmail.com | Moody | Gregory A. Hively, O.D. | 4-5 years | 5 | 5 | 5 | 2 | 3 | 1 | Mostly Satisfied | I really like the frames that I picked out but felt rushed to make a decision. I'm very unhappy that I was made to feel like there is a time limit on picking out your frames. However, the Dr. was great and the Office Manager Kerrie was an excellent help. | Mostly Satisfied | 6 | other | Please allow a customer more time to make decisions. | |
| 01/26/2017 | Ashley Johnson | ajohnson2u@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I absolutely enjoyed getting my eye exam. Staff was super sweet and made conversation with you. I would definitely recommend Eye Care Associates in Greystone to everyone. | ||
| 01/26/2017 | Thomas Baxter | tbxtr1946@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 2 | 4 | 5 | 4 | 3 | 3 | Does Not Apply | Mostly Satisfied | 8 | | |||
| 01/27/2017 | Ted Graphos | tedgraphos@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/27/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/27/2017 | Jeff Nutter, Jr. | jbkcnutter@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | newspaper other | I have seen Dr. Hammonds and Dr. Amos and recommend both! You will love them! | ||
| 01/27/2017 | Melissa Brown | brown09@hotmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Everyone is always so friendly! Dr Casey always takes her time and explains things thoroughly to me. I appreciate that so much. I feel good leaving her office knowing exactly what happened during my exam and what my results were. | ||
| 01/27/2017 | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 2 | 4 | 1 | 1 | 4 | Does Not Apply | Not Satisfied | 7 | other | Both technicians rushed our exam, short and did not explain things very well. | ||||
| 01/27/2017 | Patricia Glover | pkglover84@gmail.com | Madison | Michael St. Peter, O.D. | 4-5 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 01/28/2017 | Sharita Daniels | sharitad28@gmail.com | Montgomery | I don't know | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Leigh Ann white | bigalandlu@aol.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Kendall Hatfield | kendall.hatfield@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Marsha Hatfield | mhatfield6999@charter.net | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Ken Hatfield | khat5665@aol.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Charlton Hollon | crhollon@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 01/29/2017 | Mackenzie Lockridge | marci.lockridge@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 01/29/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/29/2017 | Paula Switzer | pgswitzer@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Hammonds is the best eye doctor ever. Wish I had found her years ago. So patient and thorough. Seemed to really care about what would be the absolute best option for me. | ||
| 01/31/2017 | Diane Stearns | dstearns@tractor-equipment.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. McStoots was awesome. More thorough than any dr I've seen there. | ||
| 01/31/2017 | Maureen Stewart | maureen.stewart@motion-ind.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/31/2017 | April Caple | bacaple@bellsouth.net | Trussville | James E. Skoney, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 01/31/2017 | Heather Branin | thebranins@gmail.com | Hoover | Victoria H. Hines, O.D. | 4-5 years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/31/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 01/31/2017 | Bobbie J. Rogers | sky_king@bellsouth.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail | |||
| 01/31/2017 | Herb Hoppmeyer | thehopps@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | All staff members are extremely personable and knowledgeable. | ||
| 01/31/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||||
| 01/31/2017 | Ellis King | bootz_55@yahoo.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 01/31/2017 | Sammy Brooks | sammybrooks@knology.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/31/2017 | Huntsville East | William H. Sullins, O.D. | 2-3 years | 3 | 3 | 2 | 1 | Does Not Apply | 5 | Does Not Apply | I didn't need new frames, but the person was responsive and helpful in adjusting my glasses. | Not Satisfied | 2 | | Reception desk: While one person was overworking, the other was slow and not knowledgeable about the office or signing up for the website. The overworked person had to interrupt her phone call to answer my questions. | |||
| 02/01/2017 | Amber Anderson | aanderson@alabamaschoolboards.org | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 02/01/2017 | Brenda Music | brenda.ultraskin@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 3 | 4 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Very thorough and professional | Extremely Satisfied | 10 | other | ||
| 02/01/2017 | Summer Neal | summer@impactministries.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | The only thing I can cay that was not great, is that the last 2 times we were there "Cindy" the check out lady is not very nice. | ||
| 02/01/2017 | THEODORE HARDUVEL | harduvel.ted@centralal.sysco.c | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Frame selection just find | Extremely Satisfied | 6 | tv | DOCTOR HAMMONDS AND STAFF IS GREAT | |
| 02/01/2017 | Maureen Feld | tucsonmo@aol.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I do wish there were more styles. It is so difficult finding frames that look nice on me. I know part is due to my age. My face is thin so that makes it more difficult finding the right fit. Lastly it just might be..... Me being to picky. I am choosing mostly satisfied due to all those reasons. | Extremely Satisfied | 9 | other | I just love the employees and how they genuinely make me feel welcome and they also assist me in any way they can. I know I probably drive them crazy with my problem selecting a frame, but they still keep trying unless I need a break. Sometimes I come back on a different day and select then. It worked last visit. | |
| 02/01/2017 | Rebecca Estes | rbestes@gmail.com | Southside | Jennifer Lee Alverson, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Mostly Satisfied | 3 | other | Dr. Alverson is great and the staff is ok. The excessive cost of the exam ($195) is the reason I will not be returning to this clinic. Last year my exam cost with Dr. Alverson was $158.95 which was more than I paid for my previous eye exam. My husband goes to another clinic and had a more comprehensive exam for only $99. | |
| 02/01/2017 | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/02/2017 | Margaret Harmon | maharmon22@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/02/2017 | LaMiracle Vance | lamiracle.vance@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/02/2017 | Andrea Hartwell | andrea36107@gmail.com | Prattville | I don't know | 1 year | 3 | 5 | 4 | 2 | 5 | 5 | Mostly Satisfied | the actual nurse who prepped me was amazing her name was Carrie but the clerks in the front one with red hair and some other ones were talking and acted like they did not acknowledge me when i came in as for Carrie she was awesome. | Mostly Satisfied | 6 | other | ||
| 02/02/2017 | Kisa Harris | kisa.harris2015@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/02/2017 | Patrick Banister | pbanister@nektar.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 2 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | Reduce wait time. No parking spaces were available, had to park at establishment across the road and walk to office. | ||
| 02/02/2017 | rebecca staples | bnmstaples@gmail.com | Huntsville East | Kenneth R. Winton, O.D. | 2-3 years | 4 | 5 | 5 | 2 | 3 | 3 | Not Satisfied | Not Satisfied | 0 | direct-mail other | Communication! I had an appointment on Jan 5th, today is Feb 2nd and I still do not have my glasses. I have to call and follow up, no one fro the office calls me to update on delays. the office staff kept telling me it takes 5-10 business days to get the order in, only after 3 weeks and repeated calls from me did they reach out to lab to find out my frames had been back ordered. then when I call today and speak with the office manager she states that the lab is working on my glasses today due to the lenses were broken, and I will hopefully have them on feb 6th. when I asked about a discount or compensation she stated the office has no way to help me, these things are common and out of their hands. Really???? so calling and updating the patient on delays. | ||
| 02/02/2017 | Daniel Sanderlin | dansanderlin58@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/02/2017 | Felicia Ivory | ivorybates1727@yahoo.com | Northport | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/03/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/03/2017 | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 02/03/2017 | Sharon Sharp | sharons1974@juno.com | Huntsville East | Kenneth R. Moultrie, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/03/2017 | Huntsville West | William H. Sullins, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 02/03/2017 | M Helton | suhelton@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | | The $40 contact fee was a surprise since contacts are not new to us. Left me with a bad feeling that I'd been taken. | ||
| 02/03/2017 | Diana Stone | dianartr@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | They r very good at helping u see the frame that looks good on u. | Extremely Satisfied | 10 | other | ||
| 02/03/2017 | Deanna Jackson | deannajack5@att.net | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | This was my daughters first exam (7 years old) and they made her feel very comfortable. Very good with kids. | ||
| 02/03/2017 | Jim Martin | augator@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Everything was fine. | Extremely Satisfied | 10 | other | ||
| 02/04/2017 | Cornelia Kay Clements | kayrclements@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/04/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | | |||||
| 02/04/2017 | Patrick jarmon | patrickjarmon@ymail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | health-fair | |||
| 02/04/2017 | Valerie Christian | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | ||||
| 02/05/2017 | Madison | I don't know | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Mostly Satisfied | 8 | other | A 30 minute wait time is to long. | |||
| 02/05/2017 | Richard Pickard | heatherd1215@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/05/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | | Since checkout has been moved to the frame selection area it takes longer than before. I was behind someone selecting frames and the other computer was not working so I had to wait much longer than usual. | ||||
| 02/07/2017 | Madison | Mary Tally Watson, O.D. | 4-5 years | 5 | 3 | 4 | 5 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | web-search | |||||
| 02/07/2017 | Justin Joffrion | Cahaba | Casey M. Brown, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | ||||
| 02/07/2017 | Faye Moore | fayeteaches1st@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 02/07/2017 | Teresa Patterson | teresawpat@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | I've been a patient for YEARS!!! And I have never had a bad experience. I actually look forward to my annual exams because everyone is so friendly and helpful. Dr. Nicastro is the BEST :) | ||
| 02/07/2017 | Alfred Jennings | alfredb.jennings@gmail.com | Huntsville East | Gregory A. Hively, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | online-ad web-search | |||
| 02/07/2017 | Alice Battle | alice@alicebattle.com | Huntsville East | Kenneth R. Winton, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/07/2017 | Rebekah | Hoover | Charles K. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | I thought maybe there would be a greater selection of frames. | Mostly Satisfied | 9 | other | Greater selection in eyewear. | ||
| 02/07/2017 | Beverly Pike | pike.beverly@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/07/2017 | Duncan Clark | duncanclark2016@gmail.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 1 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | So, I wear two prescriptions. One for reading and one for driving and light reading. My prescription for driving/light reading had changed and I was under the impression that I could use some new lenses. Maybe I misunderstood, but once Dr. Jackson had moved on, no one asked me about new lenses. I was escorted to the front counter, paid and left. | Not Satisfied | 3 | other | When I made the appointment over the phone last week, whomever I spoke with asked me my opinion of "what was going on in the White House." What do politics have to do with my eye exam? For the record, I explained that I am a retired military veteran and former member of law enforcement and I thought/still think that Donald Trump was the biggest idiot to ever occupy the Oval Office. She asked. My appointment was for 10:10 on Monday, 2/6/2017. I arrived at 10:13. It was my first time there and my GPS was off by a half a county block. I waited from 10:13 to 1049 in the waiting room before I was seen. The assistant who called me from the waiting room was leaning against the hallway wall, chewing gum and looking completely disinterested when she called my name. When I got to her, she said, "Come with me" and escorted me to the exam room. She did not introduce herself, did not wear a name tag and her attitude reminded me of a teenage girl who was stuck babysitting her younger brother. She chewed gum loudly during the entire exam. She seemed proficient at her job, but she was rude. Dr. Jackson was great. Knowledgeable, professional, friendly. He deserves to be in a better, more professional office than the one at 8436 Vaughn Road, Montgomery, AL. When my exam was done and I was escorted to the front desk, the lady behind the front desk who rang up my bill (I didn't look at her name tag) greeted me with the most lackluster "How are you doing" I've heard in years. She sounded like she was being forced to be polite to me and that she wasn't afraid to show me how uninterested she was in how I was doing. I commented to her that everybody in the office who I dealt with (excluding Dr. Jackson and the 2nd assistant who was in the exam room with him) was treating me like I was a bad guy, but that in fact I was a nice guy. She gave me a wan smile and was mildly more personable. I'm a pretty laid back person. I was quiet, nice, didn't complain or cause any issue during my visit, but... I am never going back. Not to that office and not to any office run by your company. Thanks for the survey. Saves me making a phone call. | |
| 02/07/2017 | Martina Mayes | sheacord15@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 5+ years | 4 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | tv | |||
| 02/07/2017 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | other | |||||
| 02/08/2017 | Samantha Winslow | mrs.slwinslow@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | There were very few skinny brown frames. Almost all of them were medium to large. | Mostly Satisfied | 10 | other | Frame selection. | |
| 02/08/2017 | Pamela Rowe | prowe@madisoncountyal.gov | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/08/2017 | Nicki Chambers | nicki.chambers@bbva.com | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/08/2017 | Sheila Hinton | sheilahinton@comcast.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 7 | other | |||
| 02/08/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/08/2017 | Addie Calvitt | addie_calvitt@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I was very disappointed that the more affordable rimless line was no longer available. I love the Silhouette line of rimless frames and have owned Silhouette in the past; however, the price is a bit hard to swallow. | Extremely Satisfied | 9 | other | ||
| 02/08/2017 | April Helms | Aprilhelms90@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | online-ad web-search | |||
| 02/08/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | There is always a long wait time for an appointment. Too many folks are scheduled at the same time.this has happened the last two years at my appt. Since I am taking off from work to come to the appointment-- it would be better to not have a thirty - 40 minute wait before any of the prep work begins. I also waited 30 minutes then to pick up my contacts. I really like dr hammonds -- and the staff did a good job, but I felt like you should know that there is this area of improvement needed. Time is important to everyone! | ||||
| 02/08/2017 | Anita Crisler | crisler2002@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | Wait time!!! I waited 40 minutes before I was called back for my appointment. Before any thing started. Too long-- time is really valuable. Then I waited for 30 minutes before I was called back to pick up and have my contacts fitted. I really like dr hammonds but perhaps there are too many folks scheduled at the same time!!! I like eye care associates- but know you cannot correct something you are not aware of- thus my comments. | ||
| 02/08/2017 | MARY Elizabeth DANIEL | mykidsbark@gmail.com | Huntsville West | Michael J. Carboni, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 3 | 4 | Not Satisfied | They mostly had frames for old people. Not a great selection at all for people in their 40s. Second guessing the frame i chose because it wasn't what i really wanted but they don't have a good selection. | Mostly Satisfied | 10 | direct-mail other | Lens choice | |
| 02/09/2017 | Lee Mimms | lmimms@knology.net | Madison | Mary Tally Watson, O.D. | 2-3 years | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 02/09/2017 | Judith Jenkins | jljenkins185@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/09/2017 | Debbie Stallings | debbie@debbiestallings.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Mostly Satisfied | 3 | other | Make patient aware ahead of time the items that are not covered by their insurance so they can decide to have them or not | ||
| 02/09/2017 | Kaleb Thomas | Hoover | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | ||||
| 02/09/2017 | Mary Lee | marybethlee7@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/09/2017 | Curt McCune | champ4162@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/09/2017 | Chasity Talley | chasity052412@yahoo.com | Scottsboro | A. Teresa Glass, O.D. | 5+ years | 5 | 5 | 5 | 4 | 5 | 3 | Mostly Satisfied | I happened to come in at a time that ECA was running a special ($50 off $100 spent) or I am not sure I could have afforded to purchase my lenses through ECA. | Extremely Satisfied | 7 | other | ||
| 02/10/2017 | Millie Whitacre | mjeffwhit@aol.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I wish there could be a few more options, but I realize space is limited. | Extremely Satisfied | 10 | other | The staff is amazing! Thank you! | |
| 02/10/2017 | James Gundlach | pecanjim@bellsouth.net | Montgomery | I don't know | 5+ years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/10/2017 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 3 | 4 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||||
| 02/10/2017 | Dennis Selby | dennisselby@att.net | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/10/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 02/10/2017 | Jim Kruse | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | The frame selection and quality of frames has improved immensely | Extremely Satisfied | 10 | other | |||
| 02/10/2017 | John Smith | melanie@fqhc.biz | Arab | Gina Scott, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 6 | | I LOVE Dr. Gina Scott She is by far the best Eye Dr. I have ever been to! The only thing I do not like is when I called to make my appointment and anytime you call the office now you get transferred to an answering service that makes you deal with them instead of contacting the office and dealing with the people I am familiar with and comfortable with. I do not like outsourcing the customer service - in my opinion that is one sure fire way to loose business! When someone can not call an office that they have been going to for years and speak with one of their trusted employees and have to speak with a person in another state that has no clue who is on the phone and at first told me that there was no Dr. Scott in that office. I was not happy! I will continue to go to Dr. Scott because she is the best- but If I did not have the loyalty that I do towards her I would definitely find another eye care facility that did not outsource their customer service! | ||
| 02/10/2017 | Abigail Brandenburg | abigailbrandenburg@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/10/2017 | Scott Sutherland | spsutherland@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 10 | other | Excellent all around! | ||
| 02/10/2017 | Amy Jackson | ald.stylist@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I did not purchase any frames. I purchased contacts. | Extremely Satisfied | 10 | other | ||
| 02/10/2017 | Anna Hanks | ahanks@bcbsal.org | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | web-search | The wait time was my only issue. The wait for the doc was 30 minutes after the technician did the preliminary items. My appointment was at 5:50 p.m. - I appeared to be the only patient there. The staff was very friendly. | ||
| 02/10/2017 | Latisha Clay | lsclay1@crimson.ua.edu | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 2 | 2 | 3 | 5 | 5 | Does Not Apply | Mostly Satisfied | 4 | web-search | I really wish Dr. Manning was a little more personable. | ||
| 02/10/2017 | Eileen Bergman | eileenbergman@aol.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I was assisted to pick a pair that looked great with an honest accessment. | Extremely Satisfied | 10 | other | ||
| 02/11/2017 | Brittany Williamson | brittany.williamson12@gmail.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Didnt have much of a choice but im on medicaid. :( still pretty well satisfied on mine. | Extremely Satisfied | 10 | other | Everyone was very nice and made me feel welcomed!! Dr. carboni was really funny and very nice!!. And explained everything very well..would highly recommend them to anyone! | |
| 02/11/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 02/11/2017 | Kwang Cha Borgman | wait4me@knology.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 02/12/2017 | Caresa Sneddon | sassychelle@netzero.net | Hoover | Victoria H. Hines, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Great experience! Very friendly staff, thorough exam, and Dr. Hines took time to explain all results. | ||
| 02/12/2017 | LaMonica Mccoy | herronmccoy@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 1 year | 4 | 4 | 5 | 3 | 4 | 4 | Extremely Satisfied | Mostly Satisfied | 9 | other | |||
| 02/12/2017 | Donald Holmes | sailordon@bellsouth.net | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 8 | web-search | |||
| 02/12/2017 | Wildwood | Karen S. Vanoy, O.D. | 5+ years | 5 | 5 | 5 | 3 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||||
| 02/13/2017 | Hailey Hendrix | haileyhendrix@outlook.com | Arab | I don't know | 1 year | 4 | 5 | 2 | 4 | 2 | 3 | Not Satisfied | Not Satisfied | 0 | other | |||
| 02/14/2017 | Charles Brown | brownc170@aol.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | No. | Extremely Satisfied | 10 | other | I don't like having phone messages on my answer machine that indicate my appointment will be canceled if I don't call back within a certain time. That happened once when we were out of town and didn't get the message. | |
| 02/14/2017 | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||||
| 02/15/2017 | Melanie Terry | melanie@thewatersal.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | Bo Wass | bo.wass@bowass.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | Brandy Hall | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 02/15/2017 | DEENA FRANKLIN | dbfranklin1114@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | ANDRE BROWN | aftrdark@hotmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/15/2017 | Huntsville East | William H. Sullins, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | One or two reminders of my appt date and time are helpful. I received 8 or 9 by email, text and phone calls. That's a bit much. | ||||
| 02/15/2017 | Haylee Odom | kathyodom68@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | William Bishop | william.t.bishop@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | | |||||
| 02/16/2017 | Rosalyn Maze | anyjoy@aol.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/16/2017 | Don Hire | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | wait time | |||
| 02/16/2017 | Penny Philley | pennyphilley@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Extremely Satisfied | 10 | | I always opt-in for text messages with all my various physicians. But you guys send way too many reminders via text messages AND email. I had to opt-out because I got so tired of them. Is there any way you can only send 1-2 for each type of subscription? Thanks! | ||
| 02/16/2017 | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 4 | 5 | 5 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | other | |||||
| 02/16/2017 | Candace Rothe | makrothe@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | online-ad | |||
| 02/16/2017 | Mindy Ellis | mindybellis7@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/16/2017 | Mike Gaines | mfgaines@bellsouth.net | Huntsville Valley | Kenneth R. Winton, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/16/2017 | Kathryn Dee | khdee77@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/16/2017 | Jan Lawson Cox | jancox@gcboe.net | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | | |||
| 02/16/2017 | Cahaba | Charles K. Brown, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Would appreciate more lower-priced frames ($50 range) | Extremely Satisfied | 10 | other | ||||
| 02/16/2017 | Dan Todd | dantodd918@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Did not review any frames due to pending cardiac surgery. | Extremely Satisfied | 10 | | ||
| 02/17/2017 | Debra Hooper | debrahooper1@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||
| 02/17/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 3 | 2 | 3 | 3 | Not Satisfied | Mostly Satisfied | 7 | web-search | |||||
| 02/17/2017 | Julie Sutton | juliesutton@smcs.org | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 02/17/2017 | Natashs Ote'y | Natasha81@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Stacy was the one that helped me yesterday and she was absolutely fantastic! She got my style and color down and I ended up buying two frames because I didn't want to leave without the other one. She also has an awesome personality, you can tell she enjoys her job. Probably the most enjoyable experience I've ever had at any eye health office. I also was not rushed which is very important to me. | Extremely Satisfied | 8 | web-search | Stacy from NJ was awesome!!! | |
| 02/17/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | My appointment was on Friday late morning so by the time I got to selecting frames it was close to quitting time. The person who was supposed to help me select frames did not pull one single frame off the rack. I was left on my own to do that. I found a frame that he liked and I kept asking for suggestions or other options but again he said he couldn't think of another frame for me to try. Perhaps the selection of frames in the store isn't adequate if only one frame will look good on my face OR more likely this person just wanted to go home for the day. I liked the frames but thought they were too big for my face but he insisted they were fine. I ended up purchasing these glasses and hate them. They are too big and in order to fit my head they are crushing my temples. I love Dr Casey Brown but not happy with the lack of assistance I got with selecting frames. Now I'm stuck with glasses I hate for the next 2 years. Ugh. | Mostly Satisfied | 6 | | ||||
| 02/17/2017 | Stacy Whisenant | stacywhisenant88@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/18/2017 | Sophia Barnett | frankhb67@aol.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard | Everything! So much so that Dr. Hively & staff will now most definitely be our family eye doctor! | ||
| 02/18/2017 | Foster Stevens | Moody | Gregory A. Hively, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | other | ||||
| 02/18/2017 | Samantha Mims | Samantha.mims33@yahoo.com | Albertville | Michael J. Carboni, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/18/2017 | David Biahop | david.s.bishop.jr@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | | |||
| 02/18/2017 | Carolyn Johnson | livlovlaf0605@yahoo.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 4 | 5 | 5 | 5 | Extremely Satisfied | Very professional and friendly staff. They keep you very well informed. | Extremely Satisfied | 10 | other | ||
| 02/19/2017 | Deanna Heath | dheath365@gmail.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/21/2017 | barbara winters | barbaracwinters@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | 4 | Extremely Satisfied | Mostly Satisfied | 10 | other | Hoping the glasses get here in a timely manner. | ||
| 02/21/2017 | Jessica Richmond | jcrichmond@blountboe.net | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 3 | 3 | 2 | Not Satisfied | Mostly Satisfied | 8 | other | |||
| 02/21/2017 | Rose Jolly | rosewjolly@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/21/2017 | Elizabeth Henderson | betlarhenderson@att.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | no, I had cataract surgery | Extremely Satisfied | 10 | other | love the new building | |
| 02/21/2017 | Janice Vagner | Vagner@charter.net | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | I've been a very happy patient of Dr. Hively for many years! | ||
| 02/22/2017 | Denise Roberts | roberts7@farmerstel.com | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/22/2017 | Rachael McCarty | rachael.mccarty@gmail.com | Hoover | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search other | I saw Dr. White but that wasn't an option above. The staff were super friendly. | ||
| 02/22/2017 | MICHAEL COONEY | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | ||||
| 02/22/2017 | Cathy Stewart | bellepop99@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/23/2017 | Elizabeth Bryant | elizabethbryant08@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/23/2017 | James Cork | acork@clanellc.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/23/2017 | Leslie Knight | lzk0001@auburn.edu | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I enjoyed every second of my appointment. The front desk staff was so nice, and I waited literally 10 minutes before being seen. Amber did my cover and visual acuity tests and was the nicest person on the planet. I legitimately want to be her friend in real life. Dr. St. Peter is fantastic. He's kind and fun and so knowledgeable. I was sad when my exam was over and I had to leave. I'm counting down the days until my frames come in so I can go back in. | ||
| 02/23/2017 | Verna Madrid | verna.r.madrid@ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | other | I would like to be able to print copies of my invoices (to present to my insurance company for the flex debit card documentation) from my online account. | ||
| 02/23/2017 | Tom Pair | autiger@ix.netcom.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 02/23/2017 | Sean McKinney | st.mckinn@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | web-search | |||
| 02/23/2017 | Crystal Jordan | paciejordan@live.com | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/23/2017 | Gary Myers | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | | ||||
| 02/23/2017 | Paula Rumsey | prumsey1971@hotmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 02/24/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Mostly Satisfied | 8 | other | I would have liked to have walked out with my written prescriptions. I know you want me to buy from you so you make more money, but I should have the freedom of choice, the opportunity to explore my options. I was not given that! Even thought the staff and doctor were excellent, not given the freedom to explore my purchasing options could deter me from returning to your practice in the future. | ||||
| 02/24/2017 | Leilani Kirkes | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | ||||
| 02/24/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 2 | 3 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | | |||||
| 02/24/2017 | Jane McDonald | mcdonald.janep@gmail.com | Arab | Michael Freeman, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/24/2017 | Betty Jones | gmommy2ben@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have been going here for years because I think the care I receive is excellent and I have no reason to change. Dr. Hammonds is very thorough and I trust her with my eye care. Extremely knowledgeable and very nice. | Extremely Satisfied | 10 | other | No improvements needed in my opinion. | |
| 02/24/2017 | Caroline Thomas | carosthom@aol.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/24/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | other | This was my first visit at EyeCare Associates. The staff was very friendly in assisting with the onboarding paperwork and check-in process. Dr. Winton is by far one of the best Optometrist I have encountered. He has a wonderful personality and did a great job explaining my vision problems. I would definitely recommend anyone to this location. | ||||
| 02/24/2017 | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 02/24/2017 | Arthur Brown | ajbrown@uabmc.edu | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | direct-mail health-fair social-media | |||
| 02/24/2017 | Jeffrey Davis | skoots@bellsouth.net | Hoover | Christine D. White, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/24/2017 | Courtney Crawley | adozendreams@hotmail.com | Madison | John A. Walters, O.D. | 5+ years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/24/2017 | Kayla Abney | Kbcunicorn@gmail.com | Albertville | Michael J. Carboni, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | There was so many frames to choose from and the staff was so kind and patient while I picked mine out. | Extremely Satisfied | 10 | web-search | Dr. Carboni is one of the nicest doctors I have ever met. He was extremely friendly and helpful. I will definitely recommend his office to all of my family! | |
| 02/25/2017 | Hoover | Christine D. White, O.D. | 1 year | 3 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | |||||
| 02/25/2017 | Hugh Hollon | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 02/25/2017 | Debra Augustine | daugustine@elmore.rr.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Your staff was very prompt, attentive and pleasant. I will definitely recommend your office to my family and friends. | Extremely Satisfied | 9 | other | ||
| 02/25/2017 | Kenneth Sampsell | ksampsell@consolidatedpipe.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Best glasses & lens I've ever had | Extremely Satisfied | 10 | other | ||
| 02/25/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 4 | 4 | 4 | Does Not Apply | Mostly Satisfied | 8 | web-search | |||||
| 02/25/2017 | Marla Pickett | kenzie9975@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | Marla Pickett | kenzie9975@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | MaKenzie Pickett | kenzie9975@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | Teresa Mattox | teresamattox@charter.net | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | Cynthia Parisi | cparisi6280@charter.net | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/26/2017 | Andi Emery | aemery@charter.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I've been a patient there forever. I wouldn't consider going anywhere else. They're always friendly and professional. | ||
| 02/26/2017 | Butch hornbaker | butchhorbaker@gmail.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/26/2017 | Katie | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 4 | 5 | 4 | 2 | 2 | Does Not Apply | Extremely Satisfied | 10 | other | The checkout process was a bit unorganized. We weren't sure what to do and ended up waiting around a while. | |||
| 02/27/2017 | Madison | John A. Walters, O.D. | 1 year | 3 | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | |||||
| 02/27/2017 | Harvey Campbell | troon99@hotmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/27/2017 | James Harrison Brannon | hbrannon51@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/28/2017 | Jan Allen | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 02/28/2017 | Huntsville Valley | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/28/2017 | Donna Minor | donna.minor@outlook.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The woman who helped me was extremely kind and patient. She gave me plenty of feedback on what looked good and what didn't. She was amazing! | Extremely Satisfied | 10 | web-search | ||
| 02/28/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 3 | 4 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | other | I wasn't greeted when I first entered the building. The ladies behind the counter were in a personal conversation and didn't attend to me until after I approached the desk and signed in. | ||||
| 02/28/2017 | Olita Yarberry | lita.yarberry@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | Due to dialation of my eyes, I chose to wait until another day to select frames. | Extremely Satisfied | 10 | other | ||
| 02/28/2017 | Emma Lawyer | slawyer@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/28/2017 | Jessica Mendoza | jessicasuheyy@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/28/2017 | Kelechi Okwu | kelechi2006@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 4-5 years | 3 | 4 | 5 | 1 | 5 | 5 | Mostly Satisfied | The woman who helped me with frames (African American woman...sorry I don't remember her name)...was VERY helpful. Friendly. Took TIME to ensure that my son and I found what we needed. I appreciated that. | Mostly Satisfied | 5 | other | Ladies at the front desk were not as welcoming as I would have hoped, and neither were the ladies who performed the eye exams. They were a bit impersonal and short. | |
| 02/28/2017 | Dianne Garrett | slpgar5@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 02/28/2017 | Dianne Garrett | slpgar5@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 03/01/2017 | Montgomery | Benjamin Harris, O.D. | 2-3 years | 1 | 4 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 1 | other | |||||
| 03/01/2017 | Sequoyah Maxwell | sequoyah.white@gmail.com | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Could have been more choices | Extremely Satisfied | 10 | direct-mail web-search | ||
| 03/01/2017 | Sequoyah Maxwell | sequoyah.white@gmail.com | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Could have been more choices | Extremely Satisfied | 10 | direct-mail web-search | ||
| 03/01/2017 | Judy McDonald | judyjoemcdonald@comcast.net | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 03/01/2017 | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 4 | 3 | Does Not Apply | Does Not Apply | No. | Mostly Satisfied | 8 | other | Some of the staff who do the testing could have a nicer attitude. | |||
| 03/01/2017 | Belina Davis | mbdd@nehp.net | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Appointment time means you have a appointment hour or so later. Should be seen on time . Or someone else needs to do the scheduling. | ||
| 03/01/2017 | Linda DeMarco | lhdemarco@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/02/2017 | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | 9 | other | |||||
| 03/02/2017 | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | |||||
| 03/02/2017 | Cristy Castleberry | cristyisblessed@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 03/02/2017 | Kenyata Ford | kenyata.minniefield@wellsfargo.com | Wildwood | Karen S. Vanoy, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 03/02/2017 | delinda cain | delindabeth@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||
| 03/02/2017 | Robert Robinson | robertnsteph@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 03/02/2017 | Lano Hayley | hayleylano@gail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 9 | direct-mail other | |||
| 03/02/2017 | Joy Drew | joyd3493@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 03/02/2017 | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 4 | 4 | 4 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||||
| 03/03/2017 | Tiffany Hargrove | Thargrove1987@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||
| 03/03/2017 | Chelsea Zeppelin | chelseazeppelin@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | First eye exam | 5 | 4 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 03/03/2017 | carol white | carol601@juno.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | My app't was scheduled last year with Dr. Hammonds. However was called last month D/T my app't was not with Dr. Hammonds but with another MD who is longer with the practice. I know requested Dr. Hammonds and have app't card. Tried to make app't with Dr. Hammonds but could not because I had scheduled my app't over year ago and request to be off work a year ago and she was unavailable. My app't had to be on 03/01/2017. Accepted any app't on 03/01/2017 after 12 noon with any MD. Dr. McStoots was Excellent. She came and got me @ 1255 ( app't time 1:00)because other staff still @ lunch D/T busy morning. She is nice personable, knowledgeable, intelligent, and took the time and effort to explain, teach, and answer questions. I know she desires part-time D/T to family reasons but hopefully if she desires full time, she will work @ Hoover. I am still raving to family, friends, and colleagues about HER!! She MORE than made-up for the app't fiasco | Mostly Satisfied | 7 | | My app't was scheduled last year with Dr. Hammonds. However was called last month D/T my app't was not with Dr. Hammonds but with another MD who is longer with the practice. I know requested Dr. Hammonds and have app't card. Tried to make app't with Dr. Hammonds but could not because I had scheduled my app't over year ago and request to be off work a year ago, Dr. Hammonds was unavailable for 03/01/2017. My app't had to be on 03/01/2017. Accepted any app't on 03/01/2017 after 12 noon with any MD. Saw Dr. McStoots and she is Excellent. She came and got me @ 1255 ( app't time 1:00)because other staff still @ lunch D/T busy morning. She is nice personable, knowledgeable, intelligent, and took the time and effort to explain, teach, and answer questions. I know she desires part-time D/T to family reasons but hopefully if she desires full time, she will work @ Hoover. I am still raving to family, friends, and colleagues about HER!! She MORE than made-up for the app't fiasco Dr. McScoots: great app't scheduling: unsat However I must say I have not had a problems with app'ts in the past. Have been a patient since 2006. Very concerned because my job requires a 4 weeks advance notice to be off. | |
| 03/03/2017 | Allury Arora | dr.allury@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 3 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Tara- front desk personnel is extremely friendly and super helpful. | ||
| 03/03/2017 | Bethany Oliver | bethanyboliver@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | | I love the staff and Dr. Hively. They are all so knowledgeable, helpful and friendly. I highly recommend them. | ||
| 03/03/2017 | Viola White | whiteviola@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | You all have the best frames. Continue to keep getting the best | Extremely Satisfied | 10 | other | ||
| 03/03/2017 | Lonnie West | wfirelaw@yahoo.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/04/2017 | Kimberly White | mskimberlywhite@gmail.com | Hoover | Lori A. McStoots, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 03/04/2017 | Dawn McAdams | pheeb812@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 03/05/2017 | Huntsville East | Kenneth R. Winton, O.D. | 2-3 years | 4 | 3 | 3 | 3 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 1 | other | |||||
| 03/06/2017 | Jannett Jones | jonesj@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 03/07/2017 | lenita arthur | webblenita@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | prices are a little high | Extremely Satisfied | 10 | other | ||
| 03/07/2017 | Parker Marsh | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | ||||
| 03/07/2017 | Jeff Pendergraft | jeffpendergraft@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/07/2017 | Kristy Cantrell | kcantrell@faulkner.edu | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 03/07/2017 | Payson Marsh | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 03/07/2017 | Daniel Shrider | dshrider@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I normally buy my glasses online. Other places seem put off when I tell them this. But EyeCare Associates are very understanding and nice! | Extremely Satisfied | 10 | web-search | Dr. Watson is the best eye doctor I have found! She is the main reason I keep coming back. She is very patient with me as she examines my eyes. And she is very open and transparent with her findings. I feel like I am being treated like a family member. | |
| 03/07/2017 | Cadence Serna | cadence.serna@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/07/2017 | Trina Beasley | trinajoebeasley@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 9 | other | ||
| 03/08/2017 | Brian SHUMP | bshumpsr@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 4-5 years | 5 | 5 | 5 | 4 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | 10 | web-search | ||
| 03/08/2017 | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/08/2017 | Yong Li | yli@ingr.com | Madison | John A. Walters, O.D. | 1 year | 4 | 4 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | I have not chosen my frame yet. | Mostly Satisfied | 8 | 8 | other | |
| 03/08/2017 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 4 | Does Not Apply | 3 | Not Satisfied | Unable to find a semi-rimless frame in the appropriate size; went to a competing vendor for frame and lenses | Mostly Satisfied | 10 | 10 | | |||
| 03/08/2017 | Leuty Patterson | dpatterson@otelco.net | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/08/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | | ||||
| 03/08/2017 | Niondra McDole | niondra.chimere@gmail.com | Trussville | James E. Skoney, O.D. | 5+ years | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 03/08/2017 | Elois Weinberg | spune57@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/08/2017 | Willie Pullom | pullomwillie@aol.com | Madison | Michael St. Peter, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | tv online-ad web-search | Staff and Doctor was very professional. | |
| 03/08/2017 | Jerome Amaro | jerome.amaro@gmail.com | Huntsville West | William H. Sullins, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Heather Brewer | h.brewer2013@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 4 | 1 | 1 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 1 | online-ad | The Dr seemed very disinterested in anything I had to say. My eyes kept going in & out of focus, even with blinking, so when we would do different exams I would have different results. When I explained that I still have trouble seeing even with my glasses on he shrugged it off as I have sensitive eyes. When I told him with my glasses on its double vision & like everything is out of focus he just laughed. When he walked in the room in the first place he acted like he had better things to do than give me my eye exam. I didn't mind that he didn't want to up my prescription since it was barely going up. I was upset that he heard what I said but wasn't listening to what I was saying. | |
| 03/09/2017 | Hans-Volker Schyma | hvschyma@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Joe Walters | joseph_walters@msn.com | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Mary Sue Wagner | waggirl@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | ||
| 03/09/2017 | Jessica Smith | jjgough@gmail.com | Montgomery | Benjamin Harris, O.D. | First eye exam | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 03/09/2017 | Jennifer Roberts | jroberts@marchofdimes.org | Huntsville West | David A. Lee, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | Radio direct-mail billboard web-search other | ||
| 03/09/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 4 | Extremely Satisfied | Mostly Satisfied | 7 | 6 | other | Dr. Vanoy is pleasant and seems highly capable. I have a lot of confidence in her. The overall atmosphere of the office, however, is less than professional. The staff did not seem as friendly and one person was complaining to a coworker about her frustrations with her job. The person who greeted us did not speak clearly and was not professional in her demeanor either. | |||
| 03/09/2017 | James Deen | timdeen01@aol.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Myra Barnett | barnettsrc@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Charles Sterling | csterlin@knology.net | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Rob Crisler | rwcrisle@southernco.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||
| 03/09/2017 | ALICIA BYARS | ALICIADAGES@ROCKETMAIL.COM | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/09/2017 | Rebecca Clanton | clantons@comcast.net | Huntsville East | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 10 | | ||
| 03/09/2017 | Elizabeth Losole | llosole@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I love the staff and Dr. Amos. They are all doing a great job! | |
| 03/09/2017 | Anne Lyons | alyons8703@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/10/2017 | Huntsville West | Kristin S. Sullins, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | billboard | ||||
| 03/10/2017 | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 2 | 4 | 3 | 5 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 5 | 6 | web-search | ||||
| 03/10/2017 | Betty Terrell | terrell4356@bellsoutth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I really like my Doctor, Catherine Amos, I have Been seeing her for over 20 years. | |
| 03/10/2017 | Caroline Gray | carolineamandagray@yahoo.com | Tuscaloosa | Chrissy Manning, O.D. | 1 year | 5 | 4 | 3 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | 7 | other | My only issue was that Dr. Manning seemed a little impatient with me during the exam. I like to be very certain of my answer during the "which looks better: 1 or 2?" part, so I take my time. I felt like she was trying to rush me a little. Other than that, everything was great! | |
| 03/10/2017 | Huntsville West | I don't know | 4-5 years | 1 | 2 | 3 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 3 | web-search | Charged contact services fee that I was not expecting. My insurance policy probably includes information on that, but the office should tell me routine costs up front. Waited 20 minutes in the back after initial blood pressure check etc. That's too long. Doctor's assistant did not seem empathetic. | |||
| 03/10/2017 | Regina Shrader | regie.shrader@outlook.com | Huntsville West | Kristin S. Sullins, O.D. | 4-5 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/10/2017 | Angelia Schaeffer | angelia.schaeffer@yahoo.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | The staff and Dr. Echols were so nice to me. I got their undivided attention. That was something that I didn't receive at the other eye doctor that I saw last year. I felt important. I am over weight and was recently diagnosed with diabetes and Dr. Echols didn't make me feel bad about it. He explained how to manage the disease and take care of my eyes. I left there feeling very good. Thank you Dr. Echols for being such a kind man. | |
| 03/10/2017 | Jamie Williams | jwilliams3205@gmail.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/10/2017 | debra swindal | wearethreesda@hotmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/10/2017 | Felecia Jackson | fjackson@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Not a ver y good selection of frames in the price range that my insurance covers | Extremely Satisfied | 10 | 10 | web-search | |
| 03/10/2017 | Gary Farrow | 52ecgary@gmail.com | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/11/2017 | Ellen Chandler | emarchman@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/11/2017 | Rachel Adams | rradams3928@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 4 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 8 | web-search | ||
| 03/11/2017 | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 03/11/2017 | Reuben Griffin, LMFT | clcwmcc@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 5+ years | 5 | 5 | 5 | 5 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/11/2017 | Sandra Hilyer | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I enjoyed my visit! The staff was very patient and kind. | Extremely Satisfied | 10 | 10 | | ||
| 03/12/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 03/13/2017 | Sharon Stringfellow | ssstringy@yahoo.com | Tuscaloosa | Chrissy Manning, O.D. | 5+ years | 3 | 3 | 3 | 4 | 3 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 3 | other | Charging$150.00 is absolutely ridiculous for 20 minutes of showing me how to put in contacts. This should be included in with contacts, like other places. Can't wait to see how much they charge me for contacts. | |
| 03/13/2017 | Jeanie Hand | dhand@bharbert.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/13/2017 | Richard Cantwell | rcantwell57@gmail.com | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/14/2017 | Madison | Mary Tally Watson, O.D. | First eye exam | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/14/2017 | joanne@familygardeninc.com | Arab | I don't know | 1 year | 1 | 4 | 4 | 4 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 5 | 5 | other | wait time is unbearable | ||
| 03/14/2017 | Valarie Lee | vgl8836@gmail.com | Huntsville East | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 03/14/2017 | Darwin Metcalf | darwinmetcalf@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 03/14/2017 | Nancy Harriman | Qtnbh@aol.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Your selection of round-shaped frames was nil. I have been waiting three years to get new frames. I already own Prodesign in red and black. Will now have to shop for frames elsewhere. | Mostly Satisfied | 9 | 9 | | |
| 03/14/2017 | Jeff Horsley | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 03/14/2017 | Amanda Gonzales | amandaaboukhraybe@yahoo.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | The young woman at the front desk where especially kind and very helpful. Dr White was fantastic. I'll have my whole family seeing her from now on. My family has to move around a lot and finding good doctors offices etc can be difficult but this was hands down the best eye doctor I've been too. Very up to date equipment and were very thorough and the office staff and doctors were very kind and efficient. They just made the entire experience pleasant. | |
| 03/14/2017 | Leeann Chavers | labpa1976@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | 10 | | Waited in waiting room for over an hour and a half. No one called us up to say why it was taking so long. The people in the waiting room were really frustrated and it felt as if someone felt like their time was more important than the customers. Once I got back, everything was smooth, timely, everyone was friendly and it was a great experience. I would have rather gotten a phone call to say dr was running late and did I want to reschedule or come in later than waste my time waiting frustrated. But everything else was very good. That's why I'm conflicted on my experience. | |
| 03/15/2017 | Joyce and Charles Oswald | joyzoz@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 3 | 5 | 5 | 3 | 2 | 2 | Not Satisfied | The glasses are way too expensive. The doctor was great. The glasses lady didn't explain what was being charged and I had no idea I was paying 29.99 for a warranty on a hundred dollar pair of glasses. I would have never paid that. My husband's were way too expensive we decided to cancel them and go to Walmart.The doctor is great but the glasses people, we didn't like so much. She also gave me my prescription instead of my husband's when he needed his for his work safety glasses so now we have to go back to get his prescription. | Does Not Apply | 6 | 5 | Radio other | Have the glasses lady explain each charge and not just add a warranty and poly lenses, some folks like the old lenses. I wanted the cheapest. I like to hear my options. I want what I want not what somebody thinks I need, it's me paying. The doctor is great. |
| 03/15/2017 | Susan Nugher | naugs62@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/15/2017 | Jason Gilliam | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 03/15/2017 | janak Doshi | Sncdoshi@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | I have been with Dr. Lynn Hammond since over 25 years. She is been working on my eyes just like her own eyes. She care like you are her family member. She is very very nice and i love her by heart. Happy Birthday Mrs Hammond. May GOD bless you and family. Thank you sweet heart. | |
| 03/15/2017 | Aleccina Jackson | aleccina76@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 4 | 4 | 1 | 3 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | 7 | web-search | Although the service was quite quality. I observed that there was not any minorities working within the facility. I think that should be worked on in the future to make the patient feel their is diversity within the office setting. | |
| 03/15/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 2 | 5 | 5 | 3 | 5 | 5 | Does Not Apply | Extremely Satisfied | 7 | 9 | | ||||
| 03/15/2017 | Alex Dobbins | abby95@gmail.com | Madison | Michael St. Peter, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/15/2017 | Deborah Clark | drlclark@bellsouth.net | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 10 | other | ||
| 03/15/2017 | Regina Rigby | rr2428@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 03/15/2017 | Maria Jiminez | mj.721@live.com | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 4 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/15/2017 | Madison | I don't know | 1 year | 5 | 4 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||||
| 03/16/2017 | Patricia McGrue | iammcgrue3@gmail.com | Hoover | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | | Sherry is truly a asset to this office. | |
| 03/16/2017 | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 9 | | ||||
| 03/16/2017 | Gayle Evanston | gle1090@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Much more pleased than at previous offices | Extremely Satisfied | 9 | 9 | web-search | |
| 03/16/2017 | Greystone | Michael M. Kwarcinski, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 03/16/2017 | Fred Hendon | Fred.hendon@kbr.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Need larger selection of rimless frames | Extremely Satisfied | 9 | 9 | Radio | |
| 03/16/2017 | Brandy Burnett | Bab1977@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | 4 | Mostly Satisfied | A wider/broader selection would be nice. | Extremely Satisfied | 10 | 10 | other | |
| 03/16/2017 | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||||
| 03/16/2017 | Sarah Smith | sj_smith16@yahoo.com | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 03/16/2017 | Dennis Vines | dvines@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 03/16/2017 | Laura Cole - mother of Caroline Cole | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 3 | 5 | 3 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 5 | other | The tech who did the pre-vision tests seemed like she had limited experience. She was very friendly though. | ||
| 03/17/2017 | Mary Wilson | wilsonmary73@gmail.com | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 03/17/2017 | Madison | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | web-search | ||||
| 03/17/2017 | Steven Turner | seturner@hiwaay.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | The entire visit was very pleasant. Entire staff was engaging and helpful; wait times were fine. Technician was very good, adn as always, Dr. Walters was excellent.... taking time to explain various conditions, discuss the optics and science, explore future treatment options, etc. Just excellent care and a very good experience. Thanks! | |
| 03/17/2017 | Elise Chatham | eschatty1@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/17/2017 | Maria Hawkins | mariapiha@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | I love Dr. Hammond, not only a great Doctor , but a wonderful human being, who seems genuilly interested in your life! | |
| 03/17/2017 | Emily West | mxillxe2g@hotmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/18/2017 | Lyle Mitchell | lylemitchell@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 03/18/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search other | ||||
| 03/18/2017 | Rhonda and David Goodwin | Drgood5@bellsouth.net | Trussville | Emma Budraitis, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | direct-mail | Very knowledgeable staff and Doctor.Felt like I got a good exam | |
| 03/18/2017 | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | 10 | billboard other | ||||
| 03/18/2017 | THOMAS PIERCE | pierce-hsv@ieee.org | Huntsville East | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | EYE EXAM ONLY. NEW FRAMES & LENS LATER THIS YEAR | Extremely Satisfied | 10 | 10 | other | KEEP BILL FROM RETIRING & GOING FISHING |
| 03/18/2017 | Marrisa Cameron | marrisagiles@hotmail.com | Tuscaloosa | I don't know | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 03/19/2017 | Russell Douglas | randsdouglas@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 3 | 2 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The physician (Dr. Wolfe) and the clinical assistant assigned to me were, and always have been, excellent, and the reason I return. One minor point of improvement: turn on the retina camera at the beginning of the day so that the patient does not have to wait for it to power up. That's pretty minor, and overall I always have a great experience. | |
| 03/19/2017 | Ramona Burks | ramona.burks@gentiva.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/19/2017 | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/20/2017 | Bill Sneed | bhsneed49@gmail.com | Huntsville East | David A. Lee, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Extremely Satisfied | 10 | 10 | other | Although I had an extended delay in seeing Dr. Lee, I think there was a valid reason for the delay. For that reason, I am not at all bothered with the delay. He is very thorough with his examinations, therefore, I can see where he can fall a little behind schedule. |
| 03/20/2017 | Van Chris Creamer | creamer1950@yahoo.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Had already priced eye frames.Your prices were a good bit higher. | Extremely Satisfied | 10 | 10 | other | |
| 03/21/2017 | Gloria Hudson | gloria.hudson@regions.com | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 03/21/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | online-ad | ||||
| 03/21/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/21/2017 | Donna Flack | donnaflack@charter.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | eye exam for contacts only | Extremely Satisfied | 10 | 10 | other | |
| 03/21/2017 | Ben Green | 2213TeresaGreen@att.net | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Not Satisfied | 0 | 10 | | I had to wait an entire hour to be seen even though I had an appointment! This is unacceptable! | |
| 03/21/2017 | Sherry Couch | sherrycouch41@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/21/2017 | Melody Copeland | mel_dyh@yahoo.com | Arab | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | I have been going to Dr. Freeman for over twenty years and he has always given me exemplary care. He is always friendly and I trust his ability and opinion as a doctor. His staff is always friendly and helpful. I always leave feeling I have received the best care possible. I would and have recommended him to friends and family. | |
| 03/21/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | other | ||||
| 03/21/2017 | Larry Malone | lmalone@gibraltar1.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/21/2017 | Laurie Payton | lannepayton@yahoo.com | Huntsville East | David A. Lee, O.D. | 1 year | 1 | 3 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 0 | other | I was left sitting in the waiting room for 40 minutes because the front desk person didn't do her job. If I had been 40 minutes late, I would have been turned away! Them I found out that the last time I picked up contact lenses, they gave me the wrong prescription! Love Dr Lee and his nurse. But the support staff is horrible!! | |
| 03/21/2017 | Jerry Callahan | jcallahan@kassouf.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/22/2017 | Marjorie Lenoir | lenoirm2013@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/22/2017 | Todd Lester | tlester730@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/22/2017 | Kimberly Osvath | Kimberly.Osvath@live.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | 10 | 10 | web-search | ||
| 03/22/2017 | Linda Burrowes | lburrowes@pslpcusa.org | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | ||
| 03/22/2017 | Josh Carrier | avenger5700@charter.net | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/22/2017 | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/22/2017 | James Harris | s4etjim@charter.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 03/22/2017 | Gary Vickers | glv63@aol.com | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/22/2017 | Carol Leslie Kimbrough | lesliekimbrough3@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Office staff at front desk is way too loud when they greet you!!! Always has been!!!! Loud does not mean efficient or friendly to me. It's obnoxious. Just say, welcome to ECA, please sign in here and we will be right with you. Quietly. Thank You | |
| 03/23/2017 | Geneva Payne | neeverp@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 2 | Extremely Satisfied | the eyeglass area was overwhelmed; I wanted to focus on silhouettes and I heard one staff member who was free state that she did not want to help with that brand. It took a lot longer than it has in the past because they have to check people out and deal with glasses/contacts. They also do not seem as professional or as knowledgeable as previous staff. | Mostly Satisfied | 8 | 8 | web-search | The techs are up beat and professional but the eyeglass staff don't seem to have that same enthusiasm. It is a noticeable change. |
| 03/23/2017 | Mike Darwin | mdarwin@samford.edu | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/23/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/23/2017 | Huntsville West | Kenneth R. Winton, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||||
| 03/23/2017 | Marvin Caldwell | mmango08@gmail.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 1 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 6 | billboard | ||
| 03/23/2017 | Robert Gornati | bobgornati@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/23/2017 | Heather Deerman | Hdeerman93@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | direct-mail other | ||
| 03/23/2017 | April Dowling | aprilndowling@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 03/24/2017 | Joy Marion | joy_marion_texas@hotmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | Cannot think of anything. Especially like the early morning (7 a.m.) available office appts. and the technology (for visual images of eyes) was excellent. Everything was first-rate and the doctor listened to my requests. | |
| 03/24/2017 | Harold Craft | hdc1000@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | The long wait time was after signing in (approximately 35 minutes). I felt like I was forgotten in that another patient signing in approx. 15 minutes after me was called in first. I was about 5 min. early for the appointment. | Mostly Satisfied | 8 | 8 | | |
| 03/24/2017 | Charlene Cyr | ccyr@camber.com | Madison | John A. Walters, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/24/2017 | Charity Shiflett | charmingcharity@gmail.com | Huntsville Valley | Kristin S. Sullins, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/24/2017 | Tuscaloosa | I don't know | First eye exam | 3 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 9 | web-search | ||||
| 03/24/2017 | Tammy Bearden | tbbear1959@aol.com | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/24/2017 | Kristin Kolenich | kkolenich@gmail.com | Madison | Michael St. Peter, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very helpful staff! Very knowledgeable. | Extremely Satisfied | 10 | 10 | other | I was very impressed! From the time I called to make my appointment until I checked out. Everyone was courteous, especially with my kids. Everyone was ver knowledgeable about our insurance and what was covered, I'll be a returning patient for sure! |
| 03/24/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||||
| 03/24/2017 | Gwen Wilder | WILDER2318@GMAIL.COM | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | They are ordered have not got them yet. | Extremely Satisfied | 10 | 10 | tv online-ad | |
| 03/24/2017 | Claire Myers | Cahaba | Casey M. Brown, O.D. | First eye exam | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 03/25/2017 | Paul Newman | pcnew@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 03/25/2017 | Amy Bickell | amy@bickelldesign.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/25/2017 | Molly Bickell | amy@bickelldesign.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/25/2017 | Latonya Brothers | sweett33.lb@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | We are not from the area and ended up being at least 20min late they were very nice and still got my daughter and I back very promptly. | |
| 03/27/2017 | Russell Warren | rwarren@dumptrucks.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/27/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||||
| 03/27/2017 | Rebecca Scott | Rebfs@aol.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 3 | Not Satisfied | need more selection of smaller metal frames, not the big plastic frames | Mostly Satisfied | 10 | 10 | other | Love Dr Lynn Hammonds :) |
| 03/28/2017 | Mike Manley | mdmanley606@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/28/2017 | Sandra Jones | sandra.c.jones@nasa.gov | Huntsville East | William H. Sullins, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/28/2017 | Bill Warr | billwarr@thompsontractor.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | | ||
| 03/28/2017 | Lea Nichols | de378@yahoo.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 03/29/2017 | Jane Arendall | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 03/29/2017 | Stacie Long | sdlong84@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Melinda and Cyndi were extremely helpful! We really like Dr. St.peter as well. | Extremely Satisfied | 10 | 10 | web-search | We enjoyed it from beginning to end. Great doctor and great staff. |
| 03/29/2017 | Vsp insurance company | Trussville | James E. Skoney, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I really appreciate the staff fitting my daughter in on short notice. Her glasses were broken and she needed an exam. | Extremely Satisfied | 10 | 10 | other | The staff was very friendly and helpful. They explained everything very well | |
| 03/29/2017 | Cahaba | Debra H. Brown, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 03/29/2017 | Ronald Childress | anthn813@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Melinda was extremely helpful. She was attentive and we never felt rushed or pressured while trying to decide on frames and lenses. And she was very very friendly. | Extremely Satisfied | 10 | 10 | web-search | I absolutely love this office. Dr. St. Peters is both fun and professional. I will say the same of the rest of the staff. My family absolutely loves this team. |
| 03/29/2017 | Belinda Adams | lynn4cure@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 5 | 5 | 4 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | tv web-search | ||
| 03/29/2017 | Jorge Sepulveda Rivera | georgered@hotmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Lisa Frye and her staff are exceptional. They were very kind, patient and professional. | Extremely Satisfied | 10 | 10 | web-search | I liked the friendly environment of the location. Dr. Hines was very explicative and professional. Lisa Frye and her staff are great. I will definitely recommend this location. |
| 03/29/2017 | Judy Martin | martinjudy1010@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 03/29/2017 | Arab | Gina Scott, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 03/29/2017 | Broghan Freeland | broghan95@charter.net | Prattville | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | My family is very disappointed that there is no Military Discount. My dad called the regional person to talk about and he never returned his call. | |
| 03/29/2017 | Patricia Neporadny | pknltbj@aol.com | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Not so many of the bright colors more of the traditional gold/silver/black versus pink, turquoise, etc. | Extremely Satisfied | 9 | 9 | tv direct-mail newspaper other | We've always loved Dr. Brown. She makes you feel so welcome and explains everything in detail. |
| 03/29/2017 | LaToya McComb | latoya.mccomb@gmail.com | Huntsville West | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 10 | other | ||
| 03/30/2017 | Stacey Stocks | sstocks@hoover.k12.al.us | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 10 | other | ||
| 03/30/2017 | karla Bessa | karlabessa@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 3 | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | 6 | 7 | web-search | ||
| 03/30/2017 | LaDonna Wallace | ladonna292@gmail.com | Moody | Gregory A. Hively, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | They have tons of great name brand frames instock for an affordable price. | Extremely Satisfied | 10 | 10 | other | I love everything about our visit. Even though we waited for a little bit I was thrilled about the educational health advise on the television. |
| 03/30/2017 | Katherine Caine | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | the confirmation of the appointment was fine with the text of yes or no. However, the many text reminding and well as many emails reminding were annoying. One text and email the day before the appointment was all that is necessary. | ||
| 03/30/2017 | Marty Day | mday@eastern-tools.com | Tuscaloosa | Rose M. Betz, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 03/31/2017 | Kierra Knox | kknox0337@myasu.alasu.edu | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 03/31/2017 | Hoover | Christine D. White, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 03/31/2017 | David Hannah | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Attentive and patient and it was at the end of the day. | Extremely Satisfied | 9 | 9 | other | ||
| 04/01/2017 | Hoover | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 04/01/2017 | Summer Behel | summer.behel@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/02/2017 | Ramona Maddox | monamaddox@hotmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 4 | 5 | 3 | 3 | 3 | Not Satisfied | Products are ridiculously expensive and the lower cost frames are very limited. | Mostly Satisfied | 4 | 5 | other | Products are ridiculously expensive. I believe the prices are wildly inflated to get the max insurance and I still pay about the same amount I would pay if I went to a place for people with NO insurance. |
| 04/03/2017 | Rebecca Coyle | bcoyle@faulkner.edu | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/03/2017 | Moody | Gregory A. Hively, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 04/03/2017 | LaToria Coleman | topdiivaclassy@gmail.com | Wildwood | I don't know | 1 year | 3 | 5 | 4 | 5 | 1 | 2 | Not Satisfied | Not Satisfied | 2 | 2 | | I'm very upset I had to wait over two months for trial contacts no one contacted me an I would no longer deal with the inconvenience | |
| 04/04/2017 | Earle Plummer | dupint2448@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I really appreciated the front desk folks. Very helpful. After I had been taken to the back for exams one of the ladies up front noticed my wife waiting in the lobby thinking she might be waiting on exam herself. She asked if she was there for an appointment and slipped in unnoticed. And wife commented that she was not and waiting on me. More than impressed with Hoover associates. Glad I decided to change over from Homewood location to Hoover. EXTREMELY SATISFIED!!!! | |
| 04/04/2017 | Jayme Story | jaymestory@comcast.net | Prattville | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 04/04/2017 | Armed Services | Montgomery | Fredrick Jackson, O.D. | 1 year | 3 | 3 | 1 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | The Doctor was rude, condescending and impatient. | Not Satisfied | 3 | 3 | direct-mail other | Improve in professionalism and treatment of patients. Show respect for all but especially for those who serve our country! | |
| 04/04/2017 | Cheryl Angwin | cherylangwin@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | ||
| 04/05/2017 | Darleen VINZANT | darleenvinzant@yahoo.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/05/2017 | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||||
| 04/05/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||||
| 04/05/2017 | Sandra Berry | skb322@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/05/2017 | R Anthony Asti II | anthonyarose62814@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | health-fair web-search | ||
| 04/05/2017 | Justin Hogan | justinhoganbama@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 10 | web-search other | ||
| 04/05/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/05/2017 | Susan Redwine | Susanredwine@att.net | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 04/06/2017 | Bruce Carter | bacarter@southernco.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 04/06/2017 | Margaret Stieben | meshain61@yahoo.com | Scottsboro | A. Teresa Glass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/06/2017 | Steven Stewart | bellepop99@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/06/2017 | Cody Hamilton | c.hamilton@ppg.com | Hoover | Victoria H. Hines, O.D. | First eye exam | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 04/06/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Needed to purchase safety glasses - Huntsville Valley location did not have any in stock. Optician has been very helpful so far in trying to order a set. | Extremely Satisfied | 10 | 10 | | |||
| 04/07/2017 | Deana Seuferling | dseuferling@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/07/2017 | Beth Frederick | bfrederick@valleyfellowship.com | Huntsville East | Lawrence N. Nicastro, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/07/2017 | Megan Madewell | megan2238@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/07/2017 | Patricia Culberson | brocubby825@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | billboard | My husband Kenneth Neal Culberson has dementia and is very confused. Dr. Wolfe & her staff are very kind, patient, and thorough with his exam often trying several times to complete his exam. Since our retirement, we now travel for one & a half hours through four counties to come back to EyeCare Associates in Trussville because of this highly professional caring service & treatment. | |
| 04/07/2017 | Jim Poland | jpoland@ttlusa.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | | ||
| 04/07/2017 | Susan Lyman | slyman@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 2 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I can't get glasses for several weeks due to insurance requirements, but based on past experience, buying frames & glasses at ECA is extremely expensive. | Mostly Satisfied | 9 | 9 | other | For several reasons, the wait time was way too long yesterday. My appointment was for 9:30, but I didn't see Dr. Hill until well after 10:30. |
| 04/07/2017 | Michelle Mosley | mrmosley@comcast.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I love the web portal! Easy peasy! | Extremely Satisfied | 10 | 10 | other | |
| 04/08/2017 | Andrea Maybon | andimaybon34@gmail.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 3 | 5 | 3 | 4 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | social-media web-search | ||
| 04/08/2017 | Madison | Mary Tally Watson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/09/2017 | Patricia Mayfield | jmayfield246@sbcglobal.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/10/2017 | Jessica Banks | jessicatbanks79@gmail.com | Hoover | Catherine S. Amos, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 9 | other | Just exceeded my expectations! | |
| 04/10/2017 | Rachael Karr | rachael.karr@gmail.com | Huntsville West | David A. Lee, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I found a frame with a lens shape that worked well for my face (hard to find one that doesn't dwarf my face). What would have made me extremely satisfied would have been if there were an option on the decorative arms (specifically, if they could have been plain rather than have the frilly metal bit). But I am happy with the glasses and _very_ pleased with the help I got from the staff member who helped me look through the displays to see if there was a less decorative option. :) | Extremely Satisfied | 10 | 10 | | |
| 04/11/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 04/11/2017 | Jerrian Wortham | worth26@aol.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I would not change a thing, I LOVE EyeCare Associates! | |
| 04/11/2017 | DELARESE PETTUS | dpettus72@gmail.com | Huntsville Valley | David A. Lee, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/11/2017 | Sherrie Hutchins | sherriehutchins77@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/11/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 4 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | 9 | other | ||||
| 04/11/2017 | David Schultz | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 9 | other | |||
| 04/12/2017 | Stephanie McConnell | 44celeste4496@gmail.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/12/2017 | Diane WEBER | ralph.weber3@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 9 | 10 | other | I don't go there because the office is Eye Care Assoc. I Choose that office because of Dr. Walters. I have been going to him for many years! | |
| 04/12/2017 | Marion Gantt | mariongantt@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I have never had a bad experience at Eye I have never had a bad experience at any appointments with Dr. Amos or the associates. | |
| 04/13/2017 | Leslie Burrow | leslie.p.burrow@Gmail.com | Madison | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 3 | Extremely Satisfied | I was hoping for a larger selection of Costa's metal frames. | Extremely Satisfied | 10 | 10 | other | The office is always very kind and courteous to me and my family. |
| 04/13/2017 | Lee Strong | Lee.Strong@Allstate.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | GREAT SERVICE!!!!!! | Extremely Satisfied | 10 | 10 | other | OUTSTANDING SERVICE!!!!! |
| 04/13/2017 | Lem Motlow | lm6022@att.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/13/2017 | William Maze | maze40@aol.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | I've been a patient of ECA for several years and Dr. Hill, his staff and there service has been excellent. | |
| 04/13/2017 | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | 8 | other | ||||
| 04/13/2017 | Rosemary Courington | rosemarycourington@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | | ||
| 04/13/2017 | Sherry Tisdale | swtisdale@bellsouth.net | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/13/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 04/14/2017 | DWIGHT OVERSTREET | QBSINC@KNOLOGY.NET | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | had my old frames | Extremely Satisfied | 10 | 10 | other | |
| 04/14/2017 | Arab | I don't know | 1 year | 4 | 3 | 4 | 3 | 3 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | 9 | web-search | ||||
| 04/14/2017 | hal oakley | hal.oakley@covhsv.org | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/14/2017 | Gail Head | gailhead3@gmail.com | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Best Ever!!! | Extremely Satisfied | 10 | 10 | | |
| 04/14/2017 | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 04/14/2017 | Earl Speed | wspeed@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 4 | 4 | 3 | Does Not Apply | I have not received my glasses as of today. I would be more able to reply after getting them and wearing them. | Mostly Satisfied | 5 | 6 | | Initial greeting has vastly improved since last year's exam. No rude remarks or long wait times this year. |
| 04/14/2017 | Martha Brown | martha_frank@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/14/2017 | Tony Taylor | shadow925@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/15/2017 | Gail Giberti | giberti@gwi.net | Trussville | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The most thorough exam I have received from any doctor. The Doctor and the staff seemed to do their very best and care for me not just as a number coming into the office but a person. Great Job to all of them | Extremely Satisfied | 10 | 10 | other | |
| 04/15/2017 | Cynthia Ahrendt | ckahrendt49@gmail.com | Montgomery | Benjamin Harris, O.D. | 5+ years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | It seems like wait times have gotten longer. I have to take off work to come and I think if I have an appointment at a specific time and I arrive in a timely manner I should be able to get in within 10 or 15 minutes of my appointment time. | Mostly Satisfied | 10 | 10 | other | |
| 04/15/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 9 | other | ||||
| 04/15/2017 | David Bell | dbell256@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | 9 | other | ||
| 04/15/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 10 | web-search | The assistant who brought me back and did my tests could have been a little friendlier. | |||
| 04/15/2017 | Caleb Halstead | calebh0543@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/15/2017 | Lori Deavers | beachfreak66@hotmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 9 | | I love Dr. Harris, but when I have an appointment at 8:30, I expect to be seen shortly thereafter, not an hour later. I know the doctor's time is valuable, but so is mine. | |
| 04/15/2017 | Shirley Carney | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 04/16/2017 | Michael Parrozzo | mparrozzo@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | direct-mail online-ad | ||
| 04/16/2017 | James Speed | jprestonspeediii@charter.net | Montgomery | Benjamin Harris, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | social-media web-search | ||
| 04/17/2017 | Phillip Messersmith | pcmessersmith@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 3 | 3 | Mostly Satisfied | I have VSP insurance and have been purchasing my eyeglasses from ECA for years. This year my eyeglasses with insurance(reading glasses only, no bifocal, progressive, etc..)cost me 267.00. I think that is quite excessive as last year my total was ~160.00. I will have pre shopped for my lenses for my next year appointment. | Mostly Satisfied | 9 | 9 | other | |
| 04/17/2017 | Prattville | Patrick A. Rossi, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/17/2017 | Roy Decker | powerdyn@earthlink.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/17/2017 | Sylvia Esco | cathis4him@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/17/2017 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 2 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | | ||||
| 04/17/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | Radio billboard web-search other | ||||
| 04/18/2017 | Kelly Conaway | kconaway001@gmail.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | 10 | web-search | ||
| 04/18/2017 | Cecilia Melton | ceciliamelton@charter.net | Montgomery | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | I could not afford to get my glass. | Extremely Satisfied | 10 | 10 | other | The price of glasses $400.00 really???? |
| 04/18/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 04/18/2017 | Malia Richardson | maliarichardson@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 5 | 5 | 3 | 3 | 3 | Not Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 04/18/2017 | Rob Culver | rbciii@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/18/2017 | Aliesha Hansen | ahansen42002@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/18/2017 | Kathie Condon | kcondon1949@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | n/a | Extremely Satisfied | 10 | 10 | other | |
| 04/18/2017 | Prattville | I don't know | 2-3 years | 1 | 5 | 3 | 1 | 1 | 1 | Not Satisfied | Not Satisfied | 0 | 4 | | Don't bother going there if you plan on trying to save money !! EXPENSIVE !!! Higher than LensCrafters !!!! | |||
| 04/18/2017 | Shana Fenderson | Montgomery | Fredrick Jackson, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | The check out area needs more privacy. One have the patient watch in the back until the patient before them is finish | ||
| 04/18/2017 | Terri Byrd | terribyrd1966@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | 10 | 10 | other | Everyone was very friendly and professional. Dr. HInes was great and listened well to my needs related to my contact lenses. | |
| 04/19/2017 | Billy Ledlow | pawpawbutch12@gmail.com | Arab | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | direct-mail | ||
| 04/19/2017 | Michael Kehres | mkehres68@gmail.com | Hoover | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 9 | 10 | other | ||
| 04/19/2017 | Trish Ahrendt | trishahrendt@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/19/2017 | Cooper Hood | ashleyhood31@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/19/2017 | Sharon Parsons | sparsons@al.com | Trussville | Emma Budraitis, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Everyone was friendly, professional, and adept. | |
| 04/19/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 7 | | ||||
| 04/20/2017 | Paul Martin | au.paul@hotmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 1 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 1 | 9 | | Don't like process of former given when you first check in charging $35 for test. Seems like a scam. At check out charged an additional $55 for fitting. Seems like another scam. More than 1 hour for an eye exam. | |
| 04/20/2017 | Paul Martin | au.paul@hotmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 1 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 1 | 9 | | Don't like process of former given when you first check in charging $35 for test. Seems like a scam. At check out charged an additional $55 for fitting. Seems like another scam. More than 1 hour for an eye exam. | |
| 04/20/2017 | James Mathews | jmathews5358@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/20/2017 | Lucy Galle | lgalle08@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 8 | 9 | web-search other | ||
| 04/20/2017 | Aegina Weatherly | acrochen@hotmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Dr. Hines was very personable and friendly!. I really enjoyed my visit. I am glad to say that I have found a new doctor. I will recommend her to anyone. | Extremely Satisfied | 10 | 10 | other | |
| 04/20/2017 | Shea Maze | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | |||
| 04/20/2017 | David Wilson | dwilson89@outlook.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | tv online-ad social-media web-search | ||
| 04/21/2017 | Kathy Kleinfeldt | kkleinfeldt@juno.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 04/21/2017 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/21/2017 | Christopher Blake McCombs | worth26@aol.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/21/2017 | Dana Trulock | danatrulock@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/21/2017 | Lisa Garrard | lisa.e.garrard@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/21/2017 | Trussville | Emma Budraitis, O.D. | 1 year | 2 | 5 | 5 | 5 | 3 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | tv other | ||||
| 04/21/2017 | Bridget Brown | jackeye@bellsouth.net | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/21/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 04/21/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | | ||||
| 04/21/2017 | Huntsville West | William H. Sullins, O.D. | First eye exam | 4 | 4 | 4 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 7 | 7 | web-search | ||||
| 04/21/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/21/2017 | Wanda Smith | lupyfibro2014@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/22/2017 | Sean Rodriguez | Hoover | Christine D. White, O.D. | 5+ years | 3 | 5 | 4 | 5 | 4 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | 10 | | |||
| 04/22/2017 | Larry Estell | larry01ce@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | ||
| 04/22/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/22/2017 | Dennis Myers | myers97@windstream.net | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 04/22/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 04/22/2017 | Andrya Riddle | andrya_r2010@yahoo.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/23/2017 | Alicia Ivy | alicia.ivy1@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Love the new facility..cleanliness and organization | Extremely Satisfied | 9 | 9 | other | |
| 04/23/2017 | Melissa Ausborn | mausborn@live.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/24/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 3 | 4 | 4 | 4 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 5 | 6 | other | The appointment took almost two hours. Wish it could have been shorter. I called a good 2 1/2 weeks earlier - explaining that my glasses had broken. The gal who made the appointment appeared unfeeling and did not make any effort to get me an earlier appointment. Then to be told it would probably be another two weeks - at least - to get my new glasses was just ridiculous. Here I am, wearing an old, scratched pair of glasses while I'm on vacation. No effort made to change my lenses to another frame. Nothing. Pretty disappointed. | |||
| 04/24/2017 | Julie May | jbroday@ymcabham.org | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | did not need frames | Extremely Satisfied | 10 | 10 | other | nothing, keep doing what you are doing! |
| 04/24/2017 | Dana Vanpelt | danavanpelt2626@yahoo.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/24/2017 | Ruth Dennison | gdennison1194@charter.net | Trussville | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Thank you to the staff and Dr. Mike for working me in today. Thank you Lisa for adjusting my frames...I see very well again (frame adjustment after our 2 year old grandson leaped into my lap and bent my frames). | |
| 04/25/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/25/2017 | William Carson | william.f.carson@nasa.gov | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/25/2017 | Lana Watson | lanawatson@jcch.net | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 04/25/2017 | Moody | Gregory A. Hively, O.D. | 4-5 years | 3 | 5 | 5 | 2 | 2 | 1 | Not Satisfied | Mostly Satisfied | 7 | 6 | social-media | ||||
| 04/25/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Loved the new digs! great Staff and wonderful service! See ya next year! | Extremely Satisfied | 10 | 10 | tv | |||
| 04/25/2017 | Keith Langewisch | langewischk@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Jenny was outstanding to work with on frame selection. Very pleased! | Extremely Satisfied | 10 | 10 | other | Alphabetize your doctor names on this survey by last name to make that a quicker process. |
| 04/25/2017 | Sarah Ford | jolott@bellsouth.net | Arab | Michael Freeman, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 04/25/2017 | Billy Scott | bjscott71@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | direct-mail | ||
| 04/25/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Haven't selected frames yet. | Extremely Satisfied | 9 | 9 | health-fair other | |||
| 04/25/2017 | VALERIE HUGHES | pandvh@att.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/25/2017 | Marsha Dodson | marshadodson@gmail.com | Huntsville East | Kristin S. Sullins, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | Overall, it was a great visit. Can't wait to get my new glasses. | |
| 04/25/2017 | Becky Cowherd | b.cowherd@live.com | Huntsville East | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | | ||
| 04/25/2017 | Jessica McKinney | jessicamckinney256@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 1 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Friendly staff, super professional. Very pleased! | |
| 04/25/2017 | Stacey Brown | starfire62@aol.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 4 | Not Satisfied | There wasn't a large selection for men. | Not Satisfied | 2 | 9 | other | The quality of the coating on the lenses is not good. I purchased my glasses in July 2016. The Transitions coating is peeling off. I brought them in and was told that there is only a 90 day warranty on the lenses. I was also told it would cost me $88 to get the lenses replaced. I have been wearing glasses for over 50 years. These are the most expensive glasses I have ever purchased. Needless to say, ... I am not happy. |
| 04/26/2017 | Domonique Belk | nikkibelk75@gmail.com | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/26/2017 | Rose Chilton | rosechilton@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 04/26/2017 | Jennifer Cozza | Jencoz15@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Great experience! The Doctor and staff are so nice and friendly. The atmosphere is so comforting. | |
| 04/26/2017 | Frank Mileto | fmileto@elmore.rr.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 2 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 6 | web-search | ||
| 04/26/2017 | Soo Lee | 350lee@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | I was not given my prescription (forgot to ask for it) but at my Atlanta optometrist's office I have always been given my prescription without asking for it. Every customer should be given their prescription without having to request it. Kudos to Dr. White, Stephanie, and front staff, they were very warm and friendly. Excellent customer service here! | |
| 04/26/2017 | Rebecca Cheeks | rdcheeks@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The young ladies and the gentleman that did my tests were very knowledgeable. All of Dr. Rossi staff was extremely kind. | Extremely Satisfied | 8 | 10 | other | |
| 04/26/2017 | francis | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 04/26/2017 | Dalton Beasley | abeasley@my.athens.edu | Scottsboro | A. Teresa Glass, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/26/2017 | SHUNDREA MOSS | SMOSS36040@YAHOO.COM | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 04/26/2017 | William Slater | weslater@att.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/26/2017 | William Slater | weslater@att.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/27/2017 | Lynn McCann | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 04/27/2017 | Mickey Hunt | mickey@hollowayhunt.com | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | employees and Doctor were great, wait time was a little long | Mostly Satisfied | 9 | 10 | other | pricing was a little high on the new glasses but I like the doctor and will pay the difference as long as I can |
| 04/27/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 04/27/2017 | Tom White | patriotlightning@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | Called on Tuesday with specific & immediate concerns about my eye health; Dr. Amos made arrangements to see me the next day for an emergency appointment. The staff & her colleagues were extremely accommodating, and explained each test in detail, as well as the final results and what they meant as it related to my vision and overall eye health. I cannot thank Dr. Amos and the ECA staff enough for fitting me in on short notice, and for their time and expertise evaluation. Special accolades to Dr. Amos for the taking care of my eyes and vision for the last 15+ years. | |
| 04/27/2017 | Elias GODWIN | GODWINK4@GMAIL.COM | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 04/27/2017 | John Brockway | john_brockway@outlook.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | None. | Extremely Satisfied | 10 | 10 | other | |
| 04/28/2017 | james anderson | panderson@brasfieldgorrie.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 04/28/2017 | Kimberly Shaffer | shafferkimberly38@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Keep up the good job | Extremely Satisfied | 10 | 10 | web-search | |
| 04/28/2017 | Lillian Rule | dmomma42@gmail.com | Huntsville East | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/28/2017 | Gloria Caldwell | gloriabcaldwell@gmail.com | Madison | John A. Walters, O.D. | First eye exam | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/28/2017 | Victoria Clendenon | victoria.clendenon@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/28/2017 | Heather Brackett | heatherlehner@aol.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Lauren (I believe that was her name), was sweet, friendly and I feel gave her honest opinion when it came to me selecting frames. | Extremely Satisfied | 10 | 10 | other | Dr. Moultrie came highly recommended by my roommate and I can see why. He was welcoming, friendly and took the time to explain things. |
| 04/28/2017 | Rebecca Owens | robekayal@hotmail.com | Arab | Gina Scott, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 04/29/2017 | Anne Geary | gearyfamily95@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I appreciate the time and patience the doctor and staff showed my daughter during her exam. | |
| 04/29/2017 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 10 | | ||||
| 04/29/2017 | Linda Chavies | chavies38@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 04/30/2017 | Greystone | April Player Jones, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 10 | web-search | ||||
| 04/30/2017 | Marjorie Ford | Cford8889@aol.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | 1 | Mostly Satisfied | Not Satisfied | 0 | 5 | | I received a bill fro August for $619.23, last week, and I called and was told that they couldn't see my insurance card that was copied. I still have not received any response on my inquiry! | |
| 04/30/2017 | Jada McPherson | sellersjada@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/01/2017 | Tom Woolley | twwoolle@samford.edu | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/02/2017 | Carol Madison | carolmadison45@yahoo.com | Center Point | Clyde G. Echols, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/02/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 2 | 3 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 9 | other | ||||
| 05/02/2017 | Johnnie Etheridge | caletheridge@aol.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | The frames are very expensive compared to other sites. | Mostly Satisfied | 8 | 9 | direct-mail | The staff need to be more experienced with explaining the cost and the product and options. |
| 05/02/2017 | Eric Hallmark | ehallmarkcpa@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 05/02/2017 | Kelly Crawford | kelly.crawford@adfs.alabama.gov | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/02/2017 | Dale Arbush | dalearbush@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 9 | other | I do not understand a 45 minute wait for an exam. If The wait is that long tell me when I walk in. I hate sitting there watching time go bye with no explanation. % people in the waiting room were not happy. | |
| 05/02/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 05/03/2017 | Donald Miller | bamamiller@bellsouth.net | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 05/03/2017 | Huntsville West | I don't know | First eye exam | 3 | 2 | 2 | 5 | 2 | 3 | Mostly Satisfied | First time at this office location, and for sure will never be back. The customer service there is horrible including the doctor. | Not Satisfied | 3 | 4 | other | |||
| 05/03/2017 | Donald Bridges | donbridges52@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/03/2017 | Glenn Wetzel | glennwetzel@gmail.com | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/03/2017 | Larry Alexander | larryandjoyce538@att.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/03/2017 | Helen McGonagle | hmcgonagle@knology.net | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 05/03/2017 | Barbara Scruggs | billandbabs@att.net | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I have been using Dr. Wolfe for years . I trust her to help me take the best care of my eyes. She is very professional yet treats you like a family friend . | |
| 05/03/2017 | Troy Heard | th122w@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/03/2017 | Roy Walker | walker4456@comcast.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/03/2017 | Karla Gray | karlabgray@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Nice to have an economy section to choose from-since I keep glasses just to have in case of problem with contacts | Extremely Satisfied | 10 | 10 | other | I like the new office and all of the staff |
| 05/04/2017 | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 05/04/2017 | Janice Parker | janice_parker@kindermorgan.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Expensive but a good selection | Extremely Satisfied | 10 | 10 | other | |
| 05/04/2017 | Christopher Halbert | jhalbert@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 05/04/2017 | James Smith | tsmith1958@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | I will replace old lens with new lens using my current frames. | Extremely Satisfied | 10 | 10 | | |
| 05/05/2017 | Greg Teryry | gregory.terry@comcast.net | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | web-search | ||
| 05/05/2017 | Elizabeth Crean | elizcrean@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/05/2017 | Lee Dempsey | ldempsey007@gmail.com | Moody | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 05/05/2017 | Kim Sherman | kimsherman23@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/05/2017 | shakendra Cottingham | shakendra.cottingham@yahoo.com | Hoover | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/05/2017 | Tanner Corley | tannerdcorley@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | first time visit. the staff made it easy and a comfortable exam. will recommend them to others. | Extremely Satisfied | 10 | 10 | other | the friendliness of all staff. answered all questions I had.offered good advice |
| 05/05/2017 | Morgan McKean | harrill_lauren@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 2 | 4 | 5 | 3 | Does Not Apply | 2 | Not Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 05/06/2017 | Shirley burl | mitsubishisport79@yahoo.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | tv | ||
| 05/06/2017 | Brooke Johnson | jbpardue@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | The woman creeped me out in the frame area. She is actually the sole reason I did not even look at frames. She immediately started by making fun of my name and singing songs in odd voices using my name. Did not explain options for ordering contacts. Just had me sign something and I agreed to 1 yr supply. She was brusk, would not look me in the eye and just very unsettling to work with. Everyone else was absolutely fantastic and far exceeded expectations. The dr was excellent - best eye exam ever. Her assistant was knowledgeable and kind. The front desk was impeccable. | Mostly Satisfied | 10 | 10 | other | |
| 05/06/2017 | Brenda Dunn | bdunn778@gmail.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | tv | ||
| 05/07/2017 | Linda Anderson | granola97@hotmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | 9 | other | Long wait time | |
| 05/08/2017 | Hoover | Christine D. White, O.D. | 1 year | 2 | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 9 | web-search | ||||
| 05/08/2017 | Jane Jordan | jdjordan1980@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Very helpful and friendly staff | Extremely Satisfied | 10 | 10 | other | Dr. Nicastro is thorough, very professional, a good listener and allows time for questions. The staff is friendly and helpful |
| 05/09/2017 | Jodi Barrett | jbarrett20@msn.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/09/2017 | Amanda Driver | amandadrvr@yahoo.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 4 | 3 | 3 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Did have to have glasses..... Yay | Mostly Satisfied | 8 | 8 | other | Need to be more friendly... |
| 05/09/2017 | Frankie Bodie | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 05/09/2017 | Janene Nuckols | Janene333@aol.com | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | I heard about you from another doctor, Steve Sullins. | |
| 05/09/2017 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | web-search | ||||
| 05/10/2017 | Madison | Michael St. Peter, O.D. | 1 year | 3 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | Less emails. | |||
| 05/10/2017 | Barbara Hyche | hychebarbaraf@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Not Satisfied | I have been a patient of Eye Care Associates for many years. This is the first time I have been unable to find eyeglass frames. I will have to go elsewhere for my frames. The selection was horrible. | Mostly Satisfied | 8 | 8 | | Improve the selection of frames. The choices seemed to run from flashy and tacky to cheap. Will be going to Schaffer Eye Center for frames. |
| 05/10/2017 | Paulette Fuqua | pafuqua@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/10/2017 | Christina Mack | cmack093@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 1 | 1 | Does Not Apply | Frame selection is good but expensive and the quality of the lens material and AR coatings has gone down since I have been a patient. I was unhappy to hear that Crizal has been discontinued, but the lens materials and options are still priced as if you offer the name brand materials. Tried VSP branded materials last year the coating did not last and the lens were hard to see out of. Never had that problem b/f and has prescription changes somewhat every year. This year I went elsewhere to order glasses and was surprised to find I could get the name brand frames and materials for 90 dollars less than what I paid ECA this last year and yes I ordered the same materials and options as I did with ECA. This disappointed as ECA has been my go to place for glasses for a long time. | Mostly Satisfied | 9 | 9 | direct-mail | |
| 05/10/2017 | Brenda Morrow (for Alexis Smalley) | brendamorrow4710@gmail.com | Arab | Gina Scott, O.D. | 5+ years | 3 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | ||
| 05/10/2017 | Robert Norwood | chipper47922@yahoo.com | Trussville | James E. Skoney, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | none at this time | Extremely Satisfied | 10 | 10 | direct-mail web-search | I have been seeing Dr. Skoney for many years.He is the only one I trust my sight to .The staff is the best I have found.All positive and plenty of smiles. |
| 05/10/2017 | Anne Hartline | Hartline.anne@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/10/2017 | Kela Bolden | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 1 | 2 | 1 | 1 | 1 | Not Satisfied | i felt rushed and did not get a clear understanding of my total insurance options. | Not Satisfied | 0 | 1 | web-search | i will not be returning. i gave a second chance after another bad experience. | |
| 05/10/2017 | Katrina Arrington | arrmimi1@gmail.com | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 05/11/2017 | Bobby Cole | bocole@farmerstel.com | Scottsboro | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | A good frame selection. | Extremely Satisfied | 9 | 9 | online-ad | |
| 05/11/2017 | Karen Whitson | jobizion@yahoo.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | 4 | Mostly Satisfied | I was surprised to find out that if I wanted to use my existing frames, that my glasses would have to be sent off. I can't be without glasses for 2 weeks. | Extremely Satisfied | 7 | 8 | other | I would have liked to have known ahead of time that my eyes were going to be dilated. This was the first time I ever had that done. Got a bad headache and I couldn't do my job when I got back to work, could see the computer . I would have made my appointment for late in the day had I known. |
| 05/11/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 05/11/2017 | Michael Krawcheck | mokjbk@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 05/11/2017 | Jack Key | jackkey@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Enjoyed just walkn in the door! Everyone makes it a joy to be at Eyecare. Have been goin there a numbee of years and it has always been a pleasure. | |
| 05/11/2017 | Chuck Johnson | jchuckjohnson@yahoo.com | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Only mostly satisfied since I have never had this type of plastic frame that I chose prior so will just have to see if I am 'extremely' satisfied after I wear them for a while. | Extremely Satisfied | 10 | 10 | other | |
| 05/11/2017 | chrissy roe | chrissyroe1017@gmail.com | Moody | Gregory A. Hively, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/11/2017 | Corey Helton | corey_lynne@yahoo.com | Huntsville West | Kristin S. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 8 | other | ||
| 05/11/2017 | Elecia Early | eaearly@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 5 | 3 | 4 | 3 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/11/2017 | Dianne Phillips | dianne.phillips@childrensal.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Everyone in that office is always so kind and helpful. I would like to give a special thanks to Leigh (the contact specialist). She was so patient with me and worked with me for 2 hours helping me get the right contacts and showing me how to put them in and take them out. She went out of her way to make sure I was comfortable with the fit and prescription before I left there and made sure I knew how to reach her if I needed any help. | Extremely Satisfied | 10 | 10 | other | No changes/ They are awesome! |
| 05/11/2017 | Cathy Duncan | cduncan333@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/11/2017 | David Lancaster | lancasterbrood@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/11/2017 | Harriet Miller | hmiller966@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/12/2017 | Breanna Branche | breanna_909@yahoo.com | Madison | John A. Walters, O.D. | First eye exam | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/12/2017 | Andrea Rembert | anrembert@bellsouth.net | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/12/2017 | Samantha Caffey | Samzilla27@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/12/2017 | WAYNE HECKLER | wheckler@gmail.com | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | Like the prompt and professional service | |
| 05/13/2017 | Hoover | Christine D. White, O.D. | 1 year | 3 | 2 | 4 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | 9 | | ||||
| 05/13/2017 | Desiree Collier | desireevcollier@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The lady who assisted me with frame selection was very knowledgeable and was happy to explain every step on the progress. I don't think I have ever been more satisfied anywhere I have visited in the past. | Extremely Satisfied | 10 | 10 | other | Everyone was extremely nice and happy to help and answer any questions I had. I will be a return customer. |
| 05/13/2017 | earl parsons | ebpiii@bellsouth.net | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 05/13/2017 | Madison | John A. Walters, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 8 | | Wait time was terrible. Appt was at 8:40 sat in lobby till after 9:00. Then sat in exam room for at least 20 minutes before seeing Dr. I Was there one hour 25 minutes for basic eye checkup. | |||
| 05/13/2017 | angela Wallace | Wallace.angela18@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 9 | web-search | ||
| 05/14/2017 | bruce boswell | bfboswell@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/14/2017 | David Christy | dcchristy@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Nothing! Everything was perfect. | |
| 05/15/2017 | Denise Bates | denise.bates@hexagonsi.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | web-search | ||
| 05/15/2017 | Nichole Parker | nichole.parker@outlook.com | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 6 | 8 | other | Appointment time was 9:50 and waited over 90 mins before being called back for exam. Wait time is the only dissatisfaction. | |
| 05/15/2017 | Nichole Parker | nichole.parker@outlook.com | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 6 | 8 | | Appointment time was 9:30 and waited over 90 mins before being called back for exam. Wait time is the only dissatisfaction. | |
| 05/15/2017 | Katelin Hutchins | kristine.hutchins@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | web-search | ||
| 05/16/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 3 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 10 | 8 | | ||||
| 05/16/2017 | Lee Brown | mamadoo4u@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/16/2017 | David Beuoy | dbeuoy@hotmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/16/2017 | Asmath Sultana | ahmed.dhanani79@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/16/2017 | walter pennington | wpennington@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | None | Extremely Satisfied | 10 | 10 | other | None |
| 05/16/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 05/16/2017 | Vic McEwan | victormcewan@gmail.com | Prattville | I don't know | 4-5 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/16/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 05/16/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 9 | 10 | other | ||||
| 05/16/2017 | Dottie Benak | dottiebenak@gmail.com | Cahaba | Charles K. Brown, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/17/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 05/17/2017 | Joe Sanders | jsanders@buffalorock.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 05/17/2017 | Anna Grimes | samannamaggie@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | Radio other | Good job. | |
| 05/17/2017 | Suzanne Garrison | suzyq.angel@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I have been extremely satisfied over the years with the staff and care in helping me make the most of my eye care plan. This is the first time I have seen Dr. White and she is an excellent addition to the staff. | |
| 05/17/2017 | Brian Koonce | bkcrna@mac.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 05/17/2017 | Tommy Whitten | mydogmax@knology.net | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/17/2017 | Benny Hyatt | bennyhyatt@yahoo.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 6 | other | ||
| 05/17/2017 | Lonnie Wyatt | goldwing2005@charter.net | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | 9 | other | ||
| 05/17/2017 | Donna Brandenburg | donna.alabama@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Not Satisfied | Frames are too expensive, even with insurance. | Extremely Satisfied | 9 | 9 | other | Dr. Hammonds was the best eye care Doctor I have seen in this area. I was very pleased with her exam and analysis. |
| 05/18/2017 | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 3 | 4 | 5 | 4 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 10 | web-search other | ||||
| 05/18/2017 | Rebeccah Martin | rebeccahdorr@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/18/2017 | Ray Rodríguez | cubuno1@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 8 | 8 | other | You need wifi in office | |
| 05/18/2017 | Bruce Buehler | brucebuehler@att.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 05/18/2017 | Alisha Davis | acedavewild@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/18/2017 | Cinda Martens | Martenscinda@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 4 | 5 | 3 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | 10 | other | ||
| 05/18/2017 | Pamela Johnson | ploujohn@sbcglobal.net | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | online-ad | Awesome service overall. I loved my experience | |
| 05/18/2017 | John Marrone | johnrmarrone@gmail.com | Northport | Rose M. Betz, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Had good selection of frames. Destiny was very nice and helpful. She adjusted,cleaned and put a new nose piece on some older glasses that I had. | Extremely Satisfied | 10 | 10 | other | Office staff was very friendly and helpful. Dr Betz was very nice and thorough in her exam and explaining to me the condition of my eyes. Office and exam rooms were immaculate. |
| 05/18/2017 | Susan Pavlik-Potts | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Melinda went above and beyond helping me with my new and old frames. | Extremely Satisfied | 10 | 10 | | They are awesome! | |
| 05/18/2017 | Deb Guscette | debguscette@yahoo.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | 9 | other | I had a great experience and love the frames I choose, but was shocked when I was told my bill. The lenses alone were over $500! Total bill was 1,000. I wish I had been told the prices on the front end. I would go for an eye exam but probably not buy glasses there again. | |
| 05/19/2017 | Zeralda Frieson | ushoodno11@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/19/2017 | Tammy Sternberg | gsternfl@charter.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 7 | 9 | other | I just love the office staff in this practice. They are always polite kind and patient. Once I get a reminder all the other 6 can stop. | |
| 05/19/2017 | Brittney Tanner | btanner3066@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 9 | web-search | ||
| 05/19/2017 | Michael Dauphinais | mdauphinsr@knology.net | Madison | Mary Tally Watson, O.D. | 2-3 years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | other | ||
| 05/19/2017 | Mike Davidson,PHD | Huntsville East | Kristin S. Sullins, O.D. | 4-5 years | 2 | 4 | 5 | 3 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 8 | 8 | other | |||
| 05/19/2017 | Montgomery | Benjamin Harris, O.D. | 2-3 years | 4 | 4 | 5 | 4 | 5 | 3 | Mostly Satisfied | Extremely Satisfied | 10 | 9 | other | ||||
| 05/19/2017 | Ann Anonymous | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | |||
| 05/19/2017 | Rebecca Jenkins | beccafj@me.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/19/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||||
| 05/20/2017 | Peggy Little | Trussville | Carrie E. Wolfe, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | thank you for working the back to back appointments for my dad and I both. | Extremely Satisfied | 10 | 10 | other | ||
| 05/20/2017 | Bill Kerley | billykerley@gmail.com | Trussville | Emma Budraitis, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/20/2017 | Steven Lowe | sdlowe2002@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/20/2017 | steven lorenz | 17highlands@att.net | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Walters has been taking care of us both for many years. He pretty much knows it all because he has seen it all and because he sincerely cares. He treats us like a member of his own family, and that is exceedingly rare in this digital age of the 21st Century. We actually enjoy our check-ups. The entire organization reflects Dr. Walters remarkable personality and professional dedication. | |
| 05/21/2017 | Margaret Mazikowski | 4mazfarms@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||
| 05/21/2017 | Bellamy Looney | jeffandbellamy@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/21/2017 | Carol Green | babydoll346169@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/22/2017 | Yvonne Wilmas | ywilmas@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/23/2017 | Erin Sparks | erindsparks@gmail.com | Northport | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/23/2017 | Savannah Martin | savannahkaymartin@gmail.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Not Satisfied | They are very expensive. Some economy options would be nice. | Extremely Satisfied | 10 | 10 | other | |
| 05/23/2017 | Greystone | Debra H. Brown, O.D. | 1 year | 3 | 5 | 5 | 3 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 05/23/2017 | Billy Jackson | jacksonabr@yahoo.com | Scottsboro | A. Teresa Glass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/23/2017 | Brian Atkins | rbatkins@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/23/2017 | Janice Jeter | Jeterjanicesharpe7@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/23/2017 | Janice Jeter | Jeterjanicesharpe7@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/23/2017 | Janice Jeter | Jeterjanicesharpe7@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/23/2017 | Janice Jeter | Jeterjanicesharpe7@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/24/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 05/24/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 05/24/2017 | Jimmie Painter | edge900@aol.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | Wait time much too long. Dr. Jackson was very thorough and took time to explain the results of my exam. My last exam wasn't 1 yr., but 6 mos. no option to ck that. | |
| 05/24/2017 | Ayla Dewald | ayladewald@gmail.com | Arab | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I know this probably isn't anything y'all can control but more selection in the frames covered by Medicare or Medicaid (I can't remember which) would be nice | Extremely Satisfied | 10 | 10 | other | |
| 05/24/2017 | Jeffrey Gilbert | Madison | Mary Tally Watson, O.D. | First eye exam | 5 | 5 | 5 | 5 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 10 | 10 | other | |||
| 05/24/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | newspaper | ||||
| 05/24/2017 | Kathryn Chaney | chaney7054@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/24/2017 | john spiker | jspike2@aol.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/25/2017 | Bryan Fancher | b.fancher@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | 10 | 10 | other | I had an appt for 330 pm but actually started exam about 40 minutes late. So, more respect for my time would be appreciated. | |
| 05/25/2017 | James Henry | drhenry97@gmail.com | Montgomery | Doctor wasn't listed | 1 year | 4 | 4 | 5 | 5 | 5 | 4 | Extremely Satisfied | Mostly Satisfied | 9 | 9 | other | ||
| 05/25/2017 | Jose Santiago | joelui19@icloud.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/25/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 4 | 4 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 05/25/2017 | patricia randall | patriciawillie@aol.com | Montgomery | Benjamin Harris, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/25/2017 | Gene Estill | cestill35@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | Dr Hammonds has been my eyecare Dr many years . She is absolutely the best ! | |
| 05/25/2017 | Diane White | white2320@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The staff is extremely friendly! Dr.Amos is a blessing! | |
| 05/25/2017 | Glenda Cade | keg19476@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/25/2017 | Nina Roberts | nmrcrystal@aol.com | Huntsville West | (Please Select an Office First) | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 10 | other | 1. Your drop down box for the name of the doctor is not working on this survey. 2. I have been going to Dr. Lee for many years and it has always been a great experience with him and his assistant Julie. Recently you have changed your options on the telephone and you are unable to contact a doctor's assistant directly. The only option is option 3 and you have to wait for someone to answer (after they are finished talking to another patient) and then hopefully they connect you to the correct extension. You need to go back to the previous phone system to be able to directly contact the person needed instead of being on hold and/or never being able to leave a message. | |
| 05/25/2017 | Georgia Shearon | gran.53@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | 8 | other | ||
| 05/26/2017 | Colleen Shores | colleen.shores@ascension.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | | At checkout, I was being charged for photos which were not done. I have had them done in the past and thought that they must not have needed them this time. However, looking back, Dr. Hammonds was reviewing eye photos and comparing to previous visit?? She noted that I had a large floater, but now I realize that they didn't actually have current photos to compare. They did credit the charge after I questioned them, but there was no mention of needing to have them done. (wonder if someone else might have just missed that error and been charged incorrectly.) | |
| 05/26/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 05/26/2017 | Lindsay Augsburger | lindsayallison.cook@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | billboard other | ||
| 05/26/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | ||||
| 05/26/2017 | Gloria Willis | dwhearts@charter.net | Prattville | Patrick A. Rossi, O.D. | 5+ years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 05/26/2017 | Courtney Lightner | courtlightner@gmail.com | Cahaba | Charles K. Brown, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | social-media | ||
| 05/26/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 05/26/2017 | Latoria Pride | lpride2009@icloud.com | Madison | Michael St. Peter, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | billboard other | ||
| 05/26/2017 | Charles Coleman | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 3 | 5 | 5 | Does Not Apply | Got a pair of sunglasses and the lady's where extreamly helpful. I believe the lady's name was christy that took care of me and did my eye exam she was just awesome very professional and friendly. | Extremely Satisfied | 10 | 10 | other | Overall great experience | |
| 05/26/2017 | Harold Boullion | chinahb@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/27/2017 | Janet Gregory | gregory.janet@gmail.com | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The frame selection was a wonderful experience for my granddaughter. The service was great. | Extremely Satisfied | 10 | 10 | web-search | I would recommend EyeCare Associates to my friends and family a great place to visit. |
| 05/27/2017 | Kim Roth | kimroth@charter.net | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/27/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 1 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | 10 | web-search | ||||
| 05/27/2017 | James Penfield | jpenfield1949@gmail.com | Cahaba | Casey M. Brown, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Very professional and knowledgeable staff. In and out of the office as scheduled. | |
| 05/27/2017 | Whitney Wood | whitney0220@gmail.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/27/2017 | Arab | Gina Scott, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | i was unable to get the same frames I already had, and there is nothing extremely close to what I already wore. I wish I could've found something closer to what I had. | Extremely Satisfied | 10 | 10 | other | |||
| 05/27/2017 | Douglancia Payton | dtpayton@live.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Cj was very thrilled. I really enjoyed my visit in the Prattville office. I would definitely recommend this location. The entire staff was awesome. | |
| 05/28/2017 | Hoover | Catherine S. Amos, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 05/28/2017 | Willie Clark | gasam@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 05/28/2017 | Clayton Johnson | stephanie.labonte@cgi.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 05/29/2017 | Dean Haage | dean.haage@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/30/2017 | Jennifer Courtney | jenncourtney05@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/30/2017 | Casey Triplett | caseyandtres@gmail.com | Montgomery | Doctor wasn't listed | 1 year | 1 | 4 | 4 | 4 | 1 | Does Not Apply | Not Satisfied | I would not use Eye Care Associates again. We had over an hour wait to be called back. Once we were called back and finished with the initial prep we had an additional 20 min. wait for the doctor. And when I asked if they could give me an estimated time when he would be in they said no because it was lasik day and they didn't want to tell us something that then we might go to the front and complain. I was also charged $95 for a contact fitting. No one ever looked at my eyes once I put the contacts in. I was handed the contacts in a room with multiple people and told to come back when I decided if I liked them or not. When I came back to the office I said they felt fine and so I was given the rx. Not sure what I was charged for? I have contacted my insurance company and they are going to investigate. I feel like the contact fitting fee was a rip off since no one ever checked to see if the contacts fit or not. | Not Satisfied | 0 | 3 | online-ad | |
| 05/30/2017 | Prattville | Patrick A. Rossi, O.D. | 5+ years | 4 | 3 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | web-search | ||||
| 05/30/2017 | harold terrell | hwt1948@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Everyone is always friendly and knowledgeable, answer all questions in depth. Makes me feel that I am around friends. | |
| 05/30/2017 | Rebecca Darby | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 10 | 10 | | The technician/assistant that I had before Dr. Amos came in was really great!! She explained everything and was very friendly. I think her name was Mia. | ||
| 05/30/2017 | Brenda Chism | brendachism22@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 0 | other | Sch first appt after lunch too bad they were all still out to lunch with the dr. and door was locked. waited waited waited. 1p turned into 3hrs. Dr made excuse of 2 emergency pt and a walk in !!! Did unnessasery testing that insurance wouldn't pay and refused strongly went asked for ajustment. my red eyes got no attention when dr saw my cathartic.rushed out to make me appt with local surgeon very new with no experience. Dr Corley got angry when I wouldn't keep appt.Had surgery in B'ham PLEASE REMOVE FROM MAILING LIST...I won't be going back | |
| 05/31/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 05/31/2017 | Ann Foster | fosterjd@bellsouth.net | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 4 | 4 | 5 | 1 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | other | ||
| 05/31/2017 | Ann Foster | fosterjd@bellsouth.net | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 4 | 4 | 5 | 1 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | other | ||
| 05/31/2017 | Prattville | Rose M. Betz, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 05/31/2017 | Tracy Glover | tracyannglover@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/31/2017 | Tracy Glover | tracyannglover@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 05/31/2017 | Haran Bullardharanbullard | haranbullard@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | ||
| 05/31/2017 | Haran Bullardharanbullard | haranbullard@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | ||
| 05/31/2017 | Haran Bullardharanbullard | haranbullard@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | ||
| 05/31/2017 | Haran Bullardharanbullard | haranbullard@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | ||
| 05/31/2017 | shaheen valliani | SRVALLIANI@GMAIL.COM | Hoover | Christine D. White, O.D. | 2-3 years | 3 | 4 | 5 | 5 | 4 | 4 | Mostly Satisfied | Need more price point selection for kids | Mostly Satisfied | 8 | 8 | other | |
| 05/31/2017 | Jonathan Drawhorn | drawdoggy@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Kwarcinski, is excellent. I have been coming to him for 16 years now, and he has continued his commitment to excellence with my son. He has a great attitude, is passionate about what he does and explains things in a way that is easy to understand. | |
| 06/01/2017 | tnowin@gradkell.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 06/01/2017 | Female Jackson | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 5 | 5 | 1 | 5 | 1 | Not Satisfied | Not a wide selection to choos from. | Mostly Satisfied | 5 | 5 | direct-mail | I love my doctor, but the staff is another story. Especially the optical....they never answer the phone, I have left several messages, they never call back and I was trying to get a set of replacement glasses order. But I had to drive all the way out there for them to tell me that my insurance didn't cover, if they would have answered the phone then, I could have saved the trip. | |
| 06/01/2017 | Latonda Hall | latonda.carter@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/01/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/02/2017 | Elizabeth Steeno | liz@cig-hsv.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Did not purchase glasses (contact lenses only). | Extremely Satisfied | 10 | 10 | other | I love Eye Care Associates!! Everyone is so friendly and I never have to wait past my scheduled appointment time. Dr. Nicastro is great too ~ great personality and professionalism. |
| 06/02/2017 | Justin Steeno | liz@cig-hsv.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | No eye glasses or contacts needed! | Extremely Satisfied | 10 | 10 | other | |
| 06/02/2017 | Andrea Dorais | andrea35244@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/02/2017 | Courtney Dodd | ckdodd@southernco.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/02/2017 | Cindy Yates | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 06/02/2017 | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/02/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | Front check in area was crowded and noisy. Optical area should have its own private area and checkout... | |||
| 06/02/2017 | Lonna Pickern | lpickern@yahoo.com | Bay Minette | William G. McInnish, O.D. | 2-3 years | 5 | 5 | 4 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | 9 | other | ||
| 06/02/2017 | Doretta Potts | doretta@uab.edu | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/03/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | web-search | ||||
| 06/03/2017 | Izaira Fernandez | izairapr@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 06/03/2017 | Keshauna Brown | kebrown79@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/04/2017 | Kate Parsley | kparsley2013@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/04/2017 | Cathy Jackson | cathyjackson9775@att.net | Cahaba | Casey M. Brown, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/04/2017 | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 06/05/2017 | James Rogers | roge4698@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Did not make a frame purchase during last visit. Will be going back for that. | Mostly Satisfied | 9 | 10 | | Pricing on lenses & frames are high. |
| 06/06/2017 | Arthur Cole | artcole@att.net | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | The available frame selection was extremely limited. I was not able to find one I liked. This also happened on my last visit to this office. I understand every office doesn't have room to stock everything, but with the ease of locating additional products on-line, it would have been nice to have that option here rather than have to go out looking for what I want at other providers. | Not Satisfied | 10 | 10 | other | It would be great to be able to find a frame, or order a frame, at the same location of my eye exam. I'm able to make my appointment on-line, the office associate is able to go on-line to verify my insurance coverage, but they do not use on-line resources to help me find a suitable frame while I'm there in the office ready to make a purchase. It seems your business is missing out on some business. |
| 06/06/2017 | Cahaba | Casey M. Brown, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/06/2017 | Cahaba | Casey M. Brown, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/06/2017 | Chekena Thomas | chekenat77@gmail.com | Trussville | James E. Skoney, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/06/2017 | kayla (Brooklyn) Perry | kayla_2010@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Excellent eye care place. Super friendly and professional staff. | Extremely Satisfied | 10 | 10 | | |
| 06/06/2017 | Renona Stine | renona.stine@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 06/06/2017 | Gaynell Mitchell | gnellrn@aol.com | Trussville | Emma Budraitis, O.D. | 1 year | 1 | 5 | 4 | 3 | 5 | 5 | Extremely Satisfied | None | Extremely Satisfied | 2 | 2 | other | The wait time on the doctor is always unusually long, 30 minutes or more. I have been a patient here for greater than 10 years every visit makes me wonder why I don't change because the wait time is ridiculous. |
| 06/06/2017 | Gaynell Mitchell | gnellrn@aol.com | Trussville | Emma Budraitis, O.D. | 1 year | 1 | 5 | 4 | 3 | 5 | 5 | Extremely Satisfied | None | Extremely Satisfied | 2 | 2 | other | The wait time on the doctor is always unusually long, 30 minutes or more. I have been a patient here for greater than 10 years every visit makes me wonder why I don't change because the wait time is ridiculous. |
| 06/07/2017 | Huntsville West | David A. Lee, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 06/07/2017 | james smith | stewartsmith1953@gmail.com | Cahaba | Charles K. Brown, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | the associate was able to find the frames I had already tried on at a retail store optical department. She was able to order the exact frame very close in price as the big retail store. Very satisfied. | Extremely Satisfied | 10 | 10 | other | I wouldn't change a thing!!! |
| 06/07/2017 | Wayne Parmer | parmerw@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/07/2017 | James Wood | woodj77@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 4 | 5 | 4 | 4 | 3 | Mostly Satisfied | Mostly Satisfied | 7 | 7 | direct-mail | Pricing was high even with insurance. | |
| 06/07/2017 | Jenny Lambert | Arab | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | direct-mail other | |||
| 06/07/2017 | George Weaver | riplarch@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Hammonds is outstanding! | |
| 06/07/2017 | Genoah Collins | gcollins102@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The frame selection staff is excellent. There are plenty of frames to choose from. The frame selection staff give great advice and are very informative! | Extremely Satisfied | 10 | 10 | web-search | The only issue I have with this office is the restrooms. The restrooms could be cleaner and there is a strong ammonia smell. |
| 06/07/2017 | INDRAVADAN SONI | indra.soni@hotmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | web-search | ||
| 06/07/2017 | INDRAVADAN SONI | indra.soni@hotmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | web-search | ||
| 06/07/2017 | Currie Thompson | currie1002@gmail.com | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Satisfied with help finding the right contacts. | Extremely Satisfied | 10 | 10 | other | Everyone is very friendly and welcoming. |
| 06/08/2017 | Brian Ridley | ridley.brian@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Would appreciate lower priced frames, both in sunglasses and regular glasses. The selection is nice, but for the budget minded individual, the selection is pricey, even with insurance. | Mostly Satisfied | 8 | 10 | other | I was greeted promptly at check-in and then my initial screening was done by Melissa, who was awesome! Dr. Nicastro is quick, precise, and always tells me exactly what is going on with my vision each year. The woman who assisted me with eyeglasses was friendly and extremely helpful with my choices. She helped me with a trouble free transaction in picking my frames. |
| 06/08/2017 | Trussville | I don't know | 2-3 years | 3 | 4 | 4 | 4 | 2 | 2 | Mostly Satisfied | Staff needs to be trained. They don't seem noligeable on shape of face and what to suggest. They just pick glasses they feel look best, like the very expensive ones. | Mostly Satisfied | 5 | 10 | other | Scheduling. When I called the girl was very rude and did not want to accommodate. When I called and spoke to a different person later, she was great. Also, staff talks about other customers and there problems in front of you. | ||
| 06/08/2017 | Tuscaloosa | Chrissy Manning, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 5 | Mostly Satisfied | Thanks for the hospitality. | Extremely Satisfied | 10 | 10 | health-fair | |||
| 06/08/2017 | Suzanne Holmes | smholmes@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Very good but WAY too expensive. I questioned just getting new lens and using my same frames and the lens would cost more than what I paid for 2 sets of frames and lens at Lenscrafter. I would love to give ECA my business but I can't afford them. | Extremely Satisfied | 10 | 10 | other | Bring frames and lens cost WAY down!! |
| 06/08/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||||
| 06/08/2017 | Debra Plumlee | debplumlee@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 06/08/2017 | Debra Plumlee | debplumlee@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 06/08/2017 | Anna Skees | annaskees@gmail.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mandy gave me plenty of space and time to browse, and when I was having trouble deciding between two frames, pointed out a pair that I hadn't even noticed, but were better than the ones I had chosen! They were perfect for the shape of my face and skin tone. :-) | Extremely Satisfied | 10 | 10 | other | |
| 06/08/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||||
| 06/08/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/08/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/09/2017 | Cahaba | Charles K. Brown, O.D. | 5+ years | 3 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | other | I had no less than 2 texts and 3 emails confirming my appointment, then follow up email(s) afterwards. I've had one office visit and I already want to unsubscribe. Too much patient contact for me. Care was very good but please tone down the electronic communications. | |||
| 06/09/2017 | Melissa Burroughs | mlburroughs@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Tim Brockwell | tim@brocktec.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | You need more stock. | Mostly Satisfied | 10 | 10 | other | More stock to choose from. |
| 06/09/2017 | Michael Hill | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 3 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | other | |||
| 06/09/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | direct-mail | ||||
| 06/09/2017 | Deborah Harrell | debharrell@charter.net | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 06/09/2017 | James Marler | jmarler53@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/09/2017 | William Eaton | dawn_eaton@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | JAYLA DANIELS | kinejay26@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Arab | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 06/09/2017 | Myrtis Terrell | mdt0911@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 7 | other | The male technician that came in the room was fantastic. Dr. Rossi was also wonderful. The front office staff was very unprofessional. The girls talked about their personal lives and even had a discussion about country singers. It took a long time- maybe 10 minutes- to get checked out at the receptionist's desk. The two girls were nice; they just did not appear to really know what was going on with the insurance/payment process. | |||
| 06/09/2017 | John Gilbert | bgilbert@uabmc.edu | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Ronald Martin | Rcm0013@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/09/2017 | Mark Anders | rockcreekmark@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | No | Extremely Satisfied | 10 | 10 | other | |
| 06/09/2017 | Jon Canterbury | canterbury77@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Jon Canterbury | canterbury77@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Dawn Eaton | dawn_eaton@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/09/2017 | Rhonda Swaim | nannyswaim@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Dr St Peter has been understanding and a great comfort in dealing with my eye problems. | Extremely Satisfied | 10 | 10 | | |
| 06/09/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 06/09/2017 | Jenny Goin | jennygoin82@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | I usually get the same, or close to the same, type frame every year and found the perfect frame for my regular glasses. There wasn't a huge selection for sunglasses but I did find a pair I hope to be happy with. | Extremely Satisfied | 10 | 9 | other | Dr Nicastro, is WOW! I have been wearing glasses since I was 5 and I am now 34. No other doctor found the birthmark on my eye until I saw him. |
| 06/10/2017 | Larry Clark | jandtstepdad@bellsouth.net | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/10/2017 | Tanna Griggs | tanna.griggs@yahoo.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I have been seeing Dr. Echols over 30 years, and he is the best eye doctor ever. I moved out of his area 11 years ago, and make the drive to use him. | |
| 06/10/2017 | Ashley Goetz | agoetz200@yahoo.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. White was thorough, friendly, compassionate and explained everything that was happening while examining my 11 year old. Her tech, Leigh was friendly, engaging and remembered my son from the last time he was in. | |
| 06/10/2017 | David Balda | balda7@verizon.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/10/2017 | Gail Garner | pgarner@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/10/2017 | Gail Garner | pgarner@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/10/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||||
| 06/10/2017 | lisa rivers | lcrivers@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | I feel like my wait is too long to see the doctor. I was told to arrive at 8:40, and didn't see Dr. Watson until almost 9:20. | |
| 06/10/2017 | Kelly Redman | kelredman@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||
| 06/11/2017 | Deborah Coburn | dccoburn@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 06/12/2017 | Susie Brasher | susieqforuofa@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | They were a little short-staffed that day and Dr. Vanoy actually helped me pick out my frames. It was nice getting her opinion on which frames fit my face the best. She was super sweet. | Extremely Satisfied | 10 | 10 | | |
| 06/12/2017 | ECA Patient | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 2 | Not Satisfied | Mostly Satisfied | 9 | 9 | online-ad | All the staff are helpful and friendly except for the lady at the Check out (Rebecca...I think). Not only she's not friendly, she acts like she's too good. NO "Hi", NO Smile, and NO "Thank You" whatsoever. Everytime I come in for my appointment, she gives me the dirty look and makes me feel uncomfortable when she stares at me. I'm tempted to go somewhere else because of her. However, my Eye Doctor is so GREAT, I'm willing to just deal with her attitude for the time being. | ||
| 06/12/2017 | ECA Patient | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 2 | Not Satisfied | Mostly Satisfied | 9 | 9 | online-ad | All the staff are helpful and friendly except for the lady at the Check out (Rebecca...I think). Not only she's not friendly, she acts like she's too good. NO "Hi", NO Smile, and NO "Thank You" whatsoever. Everytime I come in for my appointment, she gives me the dirty look and makes me feel uncomfortable when she stares at me. I'm tempted to go somewhere else because of her. However, my Eye Doctor is so GREAT, I'm willing to just deal with her attitude for the time being. | ||
| 06/12/2017 | James Youngblood | byoungblood@briarwood.org | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 10 | other | ||
| 06/13/2017 | Wallace Carpenter | bcarpenter@knology.net | Madison | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/13/2017 | Caitlyn Arnette | butterbean1434@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | To me everything is perfect. | |
| 06/13/2017 | Caitlyn Arnette | butterbean1434@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | To me everything is perfect. | |
| 06/13/2017 | Kim Bishop | kaf0605@aol.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | tv other | ||
| 06/13/2017 | Shirley Williams | swilli112012@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Dr. Watson & her Staff are fantastic!! Very kind, caring, and just very,thorough. Dr. Watson is the best Eye Doctor I have ever had in my whole life. She personally cares, has such a happy,kind, caring wonderful countance about her. Our Eye Doctor for life! 😊 | Extremely Satisfied | 10 | 10 | other | Cannot improve on perfection♡ |
| 06/13/2017 | Shirley Williams | swilli112012@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Dr. Watson & her Staff are fantastic!! Very kind, caring, and just very,thorough. Dr. Watson is the best Eye Doctor I have ever had in my whole life. She personally cares, has such a happy,kind, caring wonderful countance about her. Our Eye Doctor for life! 😊 | Extremely Satisfied | 10 | 10 | other | Cannot improve on perfection♡ |
| 06/13/2017 | Dylan Crossman | crossmanapril@yahoo.com | Huntsville West | Doctor wasn't listed | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | No | Mostly Satisfied | 6 | 8 | web-search | Nancy is rude on the phone. |
| 06/13/2017 | Denise Franklin | hischild1023@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/13/2017 | Arab | Doctor wasn't listed | 1 year | 1 | 3 | 3 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | Not Satisfied | 0 | 0 | | I have had glasses 29 years. I have never had an experience like I have had with Eye Care. The wait in the local office was over an hour. My son's appointment had to be broken up into two visits because we waited so long past our appointment time. To top that off it took multiple attempts for the billing to actually file the claim with the insurance instead of continuing to bill me for his visit - that I already paid for. On top of that the billing for my products and services were so corrupt I still don't understand why I had to pay again after I paid in the office. I have used multiple insurance companies over the years and various eye doctor offices and lens suppliers and have never had to pay as much or as confusing of a bill as I have had with this company. On top of all of that to get someone who even tried to explain the stupid bills I had to go through three phone calls with message takers and send a nasty inquiry to get a response. The whole thing is RIDICULOUS and I will be very vocal to anyone that will listen on how terrible it is. Furthermore, I will likely seek opportunities to be a detractor of this company. What I would like to see as an improvement is for this company to go out of business. | |||
| 06/13/2017 | Peggy Little | pbf5959@aol.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 2 | 1 | 1 | Not Satisfied | I received no assistance when picking out frames. I chose several pair and had the young blonde young lady look at them and I ended up buying men's Ray Ban frames that are huge and I do not like them. I was not told these were men's. The frames are too large for me. I called and talked with the blonde young lady up front and told her I was not satisfied and I was told that since I walked out with them, there was nothing they could do. So I am stuck with men's eyeglass frames that are waayyyy too big for me and I cannot see. I went as far as buying frames to fit the lenses that I have ($70) and I still cannot see and they are still too big. The staff that was there the last time I went was excellent! I had no complaints. I was helped in picking out frames and was told what looked good and what didn't. I was expecting the same from this staff. Dr. Vanoy was excellent. I had no problems with her at all. | Not Satisfied | 0 | 0 | | I would love for someone to call me, preferrably not the Wildwood office and let me know if you can help me in anyway. I paid a lot of money for these glasses and frames and I don't have money to burn!!! |
| 06/13/2017 | Cindy Barr | cindybarr@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/13/2017 | Michael May | michael.may25@hotmail.com | Huntsville West | Kristin S. Sullins, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Dr. Sullins is absolutely wonderful. Staff were all supportive, friendly, responsive, and engaged. Great first experience! | |
| 06/14/2017 | Jeffery Harlan | motrinwarrior@mediacombb.net | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | They had no Oakley sunglasses in stock | Extremely Satisfied | 10 | 10 | other | |
| 06/14/2017 | Kenneth Brown | kbrownjr@comcast.net | Mobile | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Need more frames for people with a large head. | Extremely Satisfied | 10 | 10 | other | |
| 06/14/2017 | Trynatera Foster | trynatera@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great staff and great doctor! | Extremely Satisfied | 10 | 10 | web-search other | |
| 06/14/2017 | Monique Feagin | monique.feagin@gmail.com | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 1 | 1 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | other | It took 15 minutes for the receptionist to check me out, she appeared to be unfamilar with the plan options which was unsettling. | |
| 06/14/2017 | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 3 | 5 | 1 | 1 | Not Satisfied | Not Satisfied | 0 | 1 | other | I didn't like being charged for a retinal picture and then still having my pupils dilated, and after dilation doing an assessment for my contacts. My vision was impaired which made it difficult. Then I was asked to read fine print in purchasing with altered vision counting on the explanation of the saleswoman. Overall I feel that staff was well-meaning but impractical and more concerned with adding on services to bill for than patient care, service, and convenience. | |||
| 06/14/2017 | Wesley Scott Anderton | andbham@wans.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | You need to stock a frame geometry suitable to progressive lenses even if they are not "stylish". If the glasses don't function properly, stylishness does not count for anything. | Mostly Satisfied | 9 | 9 | other | You need a line of non-designer frames for those who don't care about designers. |
| 06/14/2017 | Joe Perez | joepa3476@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/15/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/15/2017 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 06/15/2017 | Carrie Chickerell | chickert@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 8 | other | ||
| 06/15/2017 | Vic Gajewski | gajewskivb@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 10 | 10 | other | Dr. Hammonds gave a very professional presentation regarding my eyesight issues | |
| 06/15/2017 | Martha VanNatter | dmv5055@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/15/2017 | Maegan Miller | maegan90@hotmail.com | Scottsboro | A. Teresa Glass, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very nice office, professional and friendly staff . | Extremely Satisfied | 10 | 10 | web-search | |
| 06/15/2017 | Deanna Lee | deannalee916@outlook.com | Arab | Gina Scott, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | More Frames are needed for review and choose of frames. | Mostly Satisfied | 10 | 10 | other | Need more doctors in the Arab, AL office. |
| 06/15/2017 | Patricia Wood | tricialwood@aol.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/16/2017 | Rhonda Seltmann | rhondal0219@yahoo.com | Madison | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | 10 | other | ||
| 06/16/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | 9 | other | Some services were not offered to me. I felt like I had to get the services and cost was never explained before receiving services. I went in thinking I was going to pay my co-pay for a yearly check but it was much more expensive. | |||
| 06/16/2017 | Brian Maynard | brianrex71@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | tv other | ||
| 06/16/2017 | Michelle Goodin | mp77345@bellsouth.net | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Larry is always very helpful in assisting in making the decision on which frame looks the best. I got it down to three and I feel he gives an honest opinion. | Extremely Satisfied | 10 | 10 | other | No improvement necessary. All is great and the new location is nice. |
| 06/16/2017 | Savannah Stoudmire | stoudmiresavannah@gmail.com | Prattville | Benjamin Harris, O.D. | 1 year | 3 | 5 | 5 | 2 | 5 | Does Not Apply | Does Not Apply | I love Dr Harris,I live in prattville but the drive and wait time was worth it. I can tell he actually cares for husband patients. | Mostly Satisfied | 10 | 10 | other | The customer service staff can work on their friendliness but the representative that checked me out was excellent. |
| 06/16/2017 | Gloria Burroughs | gloriab@otelco.net | Arab | Michael Freeman, O.D. | 2-3 years | 1 | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/16/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 2 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/16/2017 | Dawn Neel | dneel.9150@gmail.com | Hoover | Lori A. McStoots, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff was very patient, attentive and kind. | Extremely Satisfied | 9 | 9 | web-search | Loved my doctor... she took the time to explain each procedure, including any issues that I had. I did not feel that she rushed through the exam, she patiently answered my questions and was very kind. I will definitely be back:) |
| 06/16/2017 | Debbie Hughes | debbiehughes9965@gmail.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/17/2017 | Arab | Gina Scott, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/17/2017 | Victoria Barnett | v_barnett2002@yahoo.com | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/17/2017 | Sarah Johnston | SarahJ910@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Everyone was friendly and professional. Couldn't ask for more. | |
| 06/17/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 8 | web-search | ||||
| 06/19/2017 | Bebe Galloway | bebegalloway@att.net | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/19/2017 | Dixie Hunke | dixhunke@yahoo.com | Hoover | Christine D. White, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | *Note: Length of time reflects at this location. I have been living in AZ and my last exam there was six months ago. | |
| 06/19/2017 | Lisa Dailey | ldailey6@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/20/2017 | Helen Stringer | charles.stringer@Knology.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/20/2017 | Catherine Lang | cathie.lang@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | I asked the associate to pick my frames for me since I can't see without glasses and at first she was a little hesitant but them she really got into it. :-) | Extremely Satisfied | 9 | 10 | other | The only problem I have ever had with you all is the wait time. Usually my appointment is in the afternoon and I can count on at least a 45 minute wait. Once you get out of the waiting room, things move fairly quickly |
| 06/20/2017 | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/20/2017 | Trussville | James E. Skoney, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/20/2017 | Northport | Chrissy Manning, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/20/2017 | paula smith | pjsmith4@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 9 | other | they always make an appointment for me ithout discussing it. They always make it on a work day. I always have to call them to change it and then it will take extra weeks to get in. Just ask me first. | |
| 06/20/2017 | Erik Porter | shemedic@hotmail.com | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/20/2017 | Terry Smith | terry_l_smith@raytheon.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/20/2017 | Benjie Smith | benjaminsmith74@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 06/20/2017 | Kaye Garriaon | kmc4bama@bellsouth.net | Cahaba | Casey M. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/21/2017 | Laurie Lorino | lsl@csattorneys.com | Hoover | Christine D. White, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Unfortunately, I find your frames and glasses a little pricey. I can go to other places like Costco, Walmart or on-line and get two pairs of glasses for what I pay for one of glasses at ECA. Wish your glasses were more affordable. I lose glasses a lot so I'm not putting several hundred dollars into a pair of glasses. | Mostly Satisfied | 10 | 10 | other | Price your glasses and frames more reasonably |
| 06/21/2017 | Tom Stewart | twstewartjr@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 06/21/2017 | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 3 | 5 | 5 | 1 | 2 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | 4 | | The new office staff that is in the office now is no where near what it used to be in 2015. The only lady that is still there is the one who checked me out in the end which is the only reason that I gave the rating I did for the staff. The assistant who did the eye pictures was great. However, the actual lady who takes your name from the sign in clipboard and the other two ladies who sit in the chair with their backs facing you could use a few classes on personality and how to treat the public. Also, there were two kids running around very wildly jumping in and out of the toy box area, knocking on the bathroom door when I went in there to try and let my daughter, who is potty training, use the bathroom. I could not figure out who they belonged to but that was definitely a reason I was about to walk out and not come back. Had it not been Dr. Hill, I would have made an appt. somewhere else!!! | |||
| 06/21/2017 | Kathy Oliver | koteach2@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/21/2017 | Michelle Pruett | mpruett1120@bellsouth.net | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | The customer service offered in the office has improved dramatically. It still took some time for the receptionist to check me in, however the tech, doctor, and lens specialist were all extremely welcoming and friendly. | |
| 06/21/2017 | Michelle Pruett | mpruett1120@bellsouth.net | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | The customer service offered in the office has improved dramatically. It still took some time for the receptionist to check me in, however the tech, doctor, and lens specialist were all extremely welcoming and friendly. | |
| 06/21/2017 | Willie Clark | gasam@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Be coming here for a long time. All staff have always been great and I can't say enough for how awesome I think Dr. Hammonds has been. | Extremely Satisfied | 10 | 10 | other | |
| 06/21/2017 | Cindy Housel | bemom@bellsouth.net | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/21/2017 | Tim Ryberg | timryberg@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Always a great experience | Extremely Satisfied | 10 | 10 | other | |
| 06/21/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I wish that the doctor had explained to me what he was trying with each different contact combo that we tried. It's so confusing...if he had said that this one was to sharpen my near vision, etc I think that it would have helped me to evaluate the lens. | |||
| 06/21/2017 | Jennifer Pennington | proudmomofjj@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The opticalstaff is amazing!!! | Extremely Satisfied | 10 | 10 | other | Love Dr. Wolfe and her staff!!! |
| 06/22/2017 | Andrea Bishop | Ambishop82@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/22/2017 | Everett Osborne | ewosborne@osbornesjewelers.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/22/2017 | Kimberly peek | mhensley121@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Mostly Satisfied | 10 | 10 | web-search | The wait time was more than expected. My appointment was at 3, I was a new patient so I got there early to fill out paperwork at 2:45. I didn't get called back until 4:00. Once I got back I was in and out quickly though. Other than the wait I was very satisfied with my visit. | |
| 06/22/2017 | Rebecca Fricke | beccafricke@yahoo.com | Arab | Michael Freeman, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 06/22/2017 | Ann Keith | annkeith@bellsouth.net | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | The employees that I had dealings with were all professional and willing to assist me in any way they were able. | Extremely Satisfied | 10 | 10 | other | Overall, I very was pleased with aspects of my visit. |
| 06/22/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/23/2017 | Ron Mims | ronmims99@bellsouth.net | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Amanda went out of her way to find the frame for me. | Extremely Satisfied | 10 | 10 | other | |
| 06/23/2017 | Elise Kantor | elisek88@yahoo.com | Trussville | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 2 | Does Not Apply | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | I would never go anywhere else for my eyes but to Dr. Hively. The office staff is wonderful. But - I wasn't really given a chance to review all the options for my lenses - I was just told how much it all was. When I questioned some of the options, I felt like I shouldn't be trying to reduce the out-of-pocket cost, which I felt was a lot. | |
| 06/23/2017 | Myron | myronchildress@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Great Staff!!!!!! | |
| 06/23/2017 | Kendall Goodwin | mrschrisgoodwin@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 06/23/2017 | Hoover | Lori A. McStoots, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/23/2017 | John McKelvey | colin.mckelvey@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/23/2017 | Virginia Haas | vahaas@crimson.ua.edu | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/24/2017 | Andrea Brady | joyful163@hotmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/24/2017 | kristy hill | khill72@yahoo.com | Huntsville West | David A. Lee, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 06/24/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I appreciated the speed of the visit this time compared to others ... in and out in 30 minutes was fantastic, especially with my kids. Typically I'm there over an hour. | |||
| 06/25/2017 | Jataun Hoytt | jallday01@hotmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/25/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 4 | 4 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | ||||
| 06/26/2017 | Betty Parker | go2betty@hotmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Always a short waiting time: processed through eye testing in a timely manner: Dr. Glass in to follow-up testing results with little delay. Appreciate the time Dr. Glass takes to explain test results. | |
| 06/27/2017 | Brayden Davis | colleenandgrant@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/27/2017 | Madison | Doctor wasn't listed | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | Wait time is a little long. | |||
| 06/27/2017 | Sarah Baxter | sjnov@hotmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | The staff and Dr. were great! I was well informed about the exam and the results were well explained. | |
| 06/27/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 06/27/2017 | Barbara Poe | brhpoe@gmail.com | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/28/2017 | Waltraud Hunt | thunt01@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 06/28/2017 | Eren Martin | erenandaeriel@charter.net | Albertville | Michael J. Carboni, O.D. | 2-3 years | 1 | 5 | 5 | 4 | 3 | 3 | Mostly Satisfied | Selection was a little scarce for men's frames. Most of the selection was geared towards "plsatic" or "retro" frames which isn't my style. | Mostly Satisfied | 7 | 8 | web-search | Staff was friendly and helpful and doctor was great. The biggest complaint is the wait time. It appears the office is extremely overbooking. Our appointment was at 10:30 am and we were not called back to start the exam until approximately 11:40. When we were done with the exam it felt we were a little rushed on selecting frames because it was lunch hour and the staff had continuing education training scheduled. |
| 06/28/2017 | Carylon Harris | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 4 | 5 | 5 | 5 | 5 | Mostly Satisfied | I could not afford the ones I I wanted | Extremely Satisfied | 8 | 9 | other | ||
| 06/28/2017 | Carylon Harris | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 4 | 5 | 5 | 5 | 5 | Mostly Satisfied | I could not afford the ones I I wanted | Extremely Satisfied | 8 | 9 | other | ||
| 06/28/2017 | Will Anders | Northport | Chrissy Manning, O.D. | 5+ years | 4 | 4 | 4 | 2 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 6 | 6 | other | The receptionist at the front desk who checks you in and out needs to be a lot nicer and not make sneed remarks. She is older with blonde hair , heavy makeup, and wears glasses. | ||
| 06/28/2017 | Patricia Banks | nanapat236@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/28/2017 | Cahaba | Charles K. Brown, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Jennifer was very helpful. | Extremely Satisfied | 10 | 10 | other | |||
| 06/28/2017 | Huntsville West | William H. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 06/28/2017 | Mandy Ennis | mennis@tcpara.org | Tuscaloosa | Jimmie Jean Corley, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 06/28/2017 | Cynthia Stewart | Cmstewart@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 06/28/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | Dr. Corley is awesome with kids!!! | |||
| 06/28/2017 | Betty Bates | bates7540@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Been using Dr Moultrie for a long time | Extremely Satisfied | 10 | 10 | other | |
| 06/29/2017 | rhonda jenkins | rhondajenkins51@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/29/2017 | Madison | John A. Walters, O.D. | 1 year | 4 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 7 | | ||||
| 06/29/2017 | John Hasness | floripatime@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 4 | Does Not Apply | 4 | Does Not Apply | Not Satisfied | 0 | 8 | other | I was told when I came for my exam that I would get a prescription for eyeglasses. The prescription I received did not include my Pupil distance which is needed to order eye glasses. I called the location back and spoke with Cindy who told me She could not give me that information. She said it was the regional managers decision. needless to say I am upset that I don't have the complete prescription that I payed for, and that I was denied my own healthcare info. I will not be returning nor will my family in Huntsville that has been using these doctors yearly for over 10 years. | |
| 06/29/2017 | Marla Lenox | marlalenox@aol.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 06/29/2017 | Rick Braddock | rick@reverecontrol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 10 | other | ||
| 06/29/2017 | Arab | Gina Scott, O.D. | First eye exam | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 06/29/2017 | Trussville | James E. Skoney, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 06/30/2017 | Vallie Keeny | valkny@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 5 | 4 | Mostly Satisfied | Na | Extremely Satisfied | 9 | 10 | other | Na |
| 07/01/2017 | Nicoke Rogers | bamaroy68@gmail.com | Albertville | Michael J. Carboni, O.D. | First eye exam | 1 | 5 | 5 | 5 | 5 | 3 | Extremely Satisfied | Mostly Satisfied | 10 | 10 | other | My appointment was at 230 but I didn't see the Dr until 345 | |
| 07/01/2017 | Brianna Raburn | briannaraburn0530@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/01/2017 | Becky Roberson | bluroberson@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I have a very small face. There are just not very many small. frames for adults. Please carry Klik (sorry about spelling) frames again! They fit. Also, please carry Crisal lens again. | Extremely Satisfied | 10 | 10 | other | |
| 07/01/2017 | Tammy Brothers | bamagirl63@bellsouth.net | Albertville | Michael J. Carboni, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/01/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 07/02/2017 | Bill Woodard | bill_woodard@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | tv other | ||
| 07/02/2017 | Daryl Flanagan | daryl.lacey@gmail.com | Greystone | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/02/2017 | Beverly Dorsey | grantbamagirl@charter.net | Scottsboro | A. Teresa Glass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/02/2017 | Kelly Cassell | kcassell@elmore.rr.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 4 | 3 | 2 | Mostly Satisfied | No one really helped me or gave me input on glasses-which ones looked good or didn't, specials, or anything | Mostly Satisfied | 10 | 10 | other | More help/input on frame and lens selection would be nice |
| 07/03/2017 | Reba C. Aguilar | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Wonderful Staff Dr. Was very good. Explained everything in terms I could understand. | Extremely Satisfied | 10 | 10 | other | ||
| 07/03/2017 | Reba C. | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Wonderful Staff Dr. Was very good. Explained everything in terms I could understand. | Extremely Satisfied | 10 | 10 | other | ||
| 07/03/2017 | Reba C. | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Wonderful Staff Dr. Was very good. Explained everything in terms I could understand. | Extremely Satisfied | 10 | 10 | other | ||
| 07/03/2017 | Reba C. Aguilar Aguilar | chostess@att.net | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Wonderful Staff Dr. Was very good. Explained everything in terms I could understand. | Extremely Satisfied | 10 | 10 | other | |
| 07/03/2017 | Reba C. Aguilar Aguilar | chostess@att.net | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Wonderful Staff Dr. Was very good. Explained everything in terms I could understand. | Extremely Satisfied | 10 | 10 | other | |
| 07/03/2017 | Laura burks | burkslady@gmail.com | Huntsville East | I don't know | 5+ years | 5 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | 7 | other | ||
| 07/04/2017 | BARRY GUESS | bg@bguess.com | Arab | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 10 | other | I understand the doctor is busy, however, I was the first patient after lunch and sat in the exam room for 20 mins before the doctor arrived. I am not a patient person. It was worth the wait, very complete exam! | |
| 07/04/2017 | David Allbritton | kazmeyer@gmail.com | Hoover | Lori A. McStoots, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Everything's great! | |
| 07/04/2017 | Kimberly Shaffer | kimberly_shaffer@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/05/2017 | Karl Hawsey | bamadog@bamadog.com | Hoover | Lori A. McStoots, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Just a longer than normal wait time (10-15min?) in the exam room to see the Dr. Other than that, everything went well. | |
| 07/05/2017 | Robert Choat | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 07/06/2017 | Jerrie Forsythe | melissa.forsythe89@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | social-media other | ||
| 07/06/2017 | Ira Hatchett | ira.hatchett@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I have been a patient of Dr. Amos for 20 years. | |
| 07/06/2017 | Mary Howard | maryandher@gmail.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Yes my prescription didn't change on my eye's but I would have like to change my glasses to the updated style glasses. I had these same fame for 4yrs now. | Extremely Satisfied | 10 | 10 | other | |
| 07/06/2017 | Jim Roper | jim.roper.al@gmail.com | Hoover | Victoria H. Hines, O.D. | 4-5 years | 3 | 5 | 5 | 5 | 3 | 5 | Mostly Satisfied | Not Satisfied | 3 | 8 | other | I was charged $40.00 for a basic eye exam that is covered per my insurance company. My appointment was also scheduled for July 5th at 11:00am and upon arrival, I was told that my appointment was for 11:00am on the 3rd and that I had missed it. Very nice staff, who was very helpful in working me in but I will not be returning in the future. | |
| 07/06/2017 | Todd Yeager | todd.yeager@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/06/2017 | Michelle McClinton | mshellcpc@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Did not purchase frames on this visit. The cost was more than expecting. decided to shop around. | Extremely Satisfied | 8 | 8 | | |
| 07/06/2017 | Ernie Kiser | elngkiser@yshoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | Assistant forgot to test my vision with my contacts in .. so, she said she would do it with my glasses only - that could make a difference! | |
| 07/06/2017 | Carrie Clark | carrieclark0331@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 9 | other | ||
| 07/06/2017 | Franklin Campbell | frnklncampbell@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | Dr. Amos was so patient and good with my 9 year old son. | |
| 07/06/2017 | Edward Larson | edlars@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 3 | Does Not Apply | Mostly Satisfied | 8 | 9 | | The staff in the lens/frames department were not very service oriented. The doctor and other office staff were excellent. These days it seems that most doctors are in a hurry to move on to the next patient. This was not the case with Dr. Hines. Dr. Hines was very attentive and took time to answer all my questions. My time with the doctor did not seem rushed. This is very important to me. | |
| 07/07/2017 | sarita holmes | diane536@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/07/2017 | Dennis Sanders | Madison | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 07/07/2017 | Nita Durham | Nita Dee@aol.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/07/2017 | Charles & Virginia Maynard | ghmaynard@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 07/07/2017 | Mary Galla | Springhill | Murray Glusman, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 07/07/2017 | Fred Taylor | ftaylor450@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/07/2017 | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 07/08/2017 | Jose Cuicahua Perez | jcap2012@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 4 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | 7 | web-search | I couldn't quite catch her name, I don't believe she actually ever told me hers, but the eye technician wasn't very courteous. I felt like she was rushing me through her procedures and I didn't feel like she explained much if at all what she was doing. During the color blind book test, she was definitely rushing through it. Everyone else was top notch! | |
| 07/08/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 07/08/2017 | Karen Slack | karen.slack@mchsi.com | Huntsville East | Benjamin Pendergrass, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I would like to have picked the frames before my eyes were dilated so I could actually see the frames. | Extremely Satisfied | 10 | 10 | other | It seemed pretty expensive. Before I buy next time, I'll check prices elsewhere for the glasses. |
| 07/08/2017 | John Rayford | rayf43@msn.com | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The warmth and welcome; friendliness! Upon entrance the ladies were all smiling and welcoming. Stephanie too me back for my initial exam... Scared the mess out of me. She showed me into a dark room and said "please have a seat for your retinal exam..." I thought for sure she said "rectal exam!" I thought for a quick moment... How bad can it be... Office full of beautiful ladies... Then it dawned on me... Wrong end! She quickly clarified why we're in that small dark room with the big machine. Amidst frequent laughter, Stephanie and another black woman (there were a total of 2) moved me from room to room without violating my personage. All of the staff was completely agreeable and Dr. White was off the chain in Jesus name! I recieved world class customer service. | |
| 07/08/2017 | Terry Wilson | terryw143@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/09/2017 | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Mostly Satisfied | 8 | 10 | | ||||
| 07/09/2017 | Ben Crunk | bcrunk@hiwaay.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 07/09/2017 | Kelsey Mitchell | Mitchell.kelsey@ymail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Paulette Miller | plttmllr@hotmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 3 | 4 | 3 | 5 | 5 | 4 | Extremely Satisfied | Not Satisfied | 1 | 10 | other | I have no complaints with the staff. They are good. My complaint is with my lens. I cannot see any better with these new ones than I could with my old ones. These new ones are still blurry. I can see distance clearer and better than the new ones. I am very disappointed with these. I paid enough for these that I should be able to see clearly, not fuzzy. Why the application to fill out if you are not going to read it and see what problems I have with my vision. | |
| 07/10/2017 | Susan Fleming | susanjr58@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/10/2017 | Frankie Jett | fjett@mullinsbp.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Robert Wesley | rob.wesley@bbva.com | Hoover | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Robert Wesley | rob.wesley@bbva.com | Hoover | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Valerie Sarver | sarvervt@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 07/11/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 10 | | ||||
| 07/11/2017 | Chandler White | abchatspride@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Elizabeth Kivus | liz.kivus@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Monica Oden | mkbrooks71@wowway.com | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 8 | 8 | | I called today to follow up on the trial pair of contacts that I'm suppose to receive and they haven't come in yet, someone relayed that message to me, I couldn't get her name she was talking 100 words per 30 seconds seemed like she was in a rush to get me off the phone... I couldn't get a word in, I finally asked for her to take a message for Julie to call me. My next question was for optical whom answered asked my name and put me on hold about five minutes later someone answered (sound like the same person to me, but maybe not)and asked what my sons name was, I replied, "my name is Monica Oden, I'm calling to see if my glasses have come in"... Talking to someone in the background the lady said, "I have your call and I really need to get this other call" (laughs and giggles), I was put back on hold for 15 more minutes with the phone constantly ringing to you all and finally hung up on. I am 45 and have been a patient of Dr. Lee's since I was 18 and never have I experienced such behavior, I realize there are some new staff in the office and it takes some time to get them up to par with office standards, I even understand being busy, but someone could have said, "will you please call back or may I have your number to call you back at a slower time, but to leave me on hold and then finally disconnect me is unacceptable. As I'm typing this note Julie calls to let me know the contacts had just come in, she always takes care of her patients; Thank you Julie! She transferred my to optical again and I left a message... | |
| 07/11/2017 | TINA HILL | vinesy82@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Catherine Shumway | nancnurs1@charter.net | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 07/11/2017 | James Godfrey | jgodfrey@hiig.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 07/11/2017 | Lucy Jones | jtonia7@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Lucy Jones | jtonia7@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/11/2017 | Deloris Custard | dacustard@hotmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | | ||
| 07/11/2017 | Michael McCormick | photomike53@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/12/2017 | Lori Quick | lqd1974@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I ended up cancelling the glasses I ordered due to the amount of time it takes to get them back as well as the cost being high even with vision insurance. | Extremely Satisfied | 10 | 10 | other | The Doctors and staff are always very courteous and professional. |
| 07/12/2017 | Karen & Neal Petree | nkp1@wowway.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Amazing Team! Always a great visit and love them all! Over the top care! | Extremely Satisfied | 10 | 10 | other | love Dr Walters and love the team they make it happen. All are Extremely important to our getting checked in, exam with the Dr. and getting the Frames. Couldn't do it without them. Felicia is great! I honesty think she could just pick my glasses and send them to me. She has a great knowledge of patients and remembers us and what we like. Always a kind farewell from the team ! |
| 07/12/2017 | Karen & Neal Petree | nkp1@wowway.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Amazing Team! Always a great visit and love them all! Over the top care! | Extremely Satisfied | 10 | 10 | other | love Dr Walters and love the team they make it happen. All are Extremely important to our getting checked in, exam with the Dr. and getting the Frames. Couldn't do it without them. Felicia is great! I honesty think she could just pick my glasses and send them to me. She has a great knowledge of patients and remembers us and what we like. Always a kind farewell from the team ! |
| 07/12/2017 | Jane Hancock | jyhancock@live.com | Hoover | Catherine S. Amos, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/12/2017 | Courtney Presley | presley240@msn.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/12/2017 | Melody Bowling | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | |||
| 07/12/2017 | Leslie Dye | lcdye63@gmail.com | Cahaba | Debra H. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/12/2017 | Deborah Bailey | dbailey3134@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I have used Dr Corley since 1999. She is so professional and friendly . She remembers her patients and asks about our families/jobs, etc, I love this office. Had to use another eye place once due to work schedule and was misdiagnosed. Thank God Dr Corley discovered the mistake they made immediately! I will never use another office!!! | Extremely Satisfied | 10 | 10 | web-search | I love that insurance is reviewed with you privately so that you know what is covered and what the out of pocket will be. |
| 07/12/2017 | Cheryl Pierce | foreversasfarasillgo@yahoo.com | Madison | Doctor wasn't listed | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/12/2017 | Sarah Mosley | sarahanna@att.net | Mobile | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | No comment. | |
| 07/12/2017 | Emily Pauli | emilykpauli@mac.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I did not need new glasses/frames. | Extremely Satisfied | 10 | 10 | other | Everything was wonderful and efficient! I have referred my mother (Linda Pauli) for a second opinion from Dr. Winton as she was not very pleased with her last appointment with her eye doctor last year. We were both patients of Kenneth's dad and she has seen another Eye Care doc in the past but not really pleased. |
| 07/12/2017 | Kimberly Hoyle | khoyle29@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Corley and staff are wonderful and caring every time we come. | |
| 07/12/2017 | Montgomery | I don't know | 2-3 years | 5 | 4 | 5 | 5 | 4 | Does Not Apply | Not Satisfied | There were no frames under $100...they were too expensive so I went elsewhere | Mostly Satisfied | 9 | 9 | web-search | Would appreciate some cheaper frames or a sale. | ||
| 07/13/2017 | Betty Ragland | ragland.bettyj@gmail | Greystone | (Please Select an Office First) | First eye exam | 5 | 5 | 5 | 3 | 1 | 1 | Not Satisfied | Office staff lied about my selection of the frame that I chose and refuse to make it right,they lied to my insurance company about it,also,received payment from me as well | Not Satisfied | 0 | 0 | other | May sure when clients pick out a frame they take a picture of the frame or else they will get the wrong one |
| 07/13/2017 | Anne Douglas | aehd@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 10 | tv | The wait to see the doctor seems to get longer each time I have an appointment. My whole family uses Dr. Jackson because we trust and value his expertise. My daughter-in-law waited and hour and half on a work day and finally left before seeing the dr. She didn't even make another appt. The scheduling needs to be adjusted. Waiting room was full to see 2 doctors. | |
| 07/13/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 4 | 3 | 3 | 2 | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 6 | web-search | ||||
| 07/13/2017 | Candace Baum | clg.baum@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 07/13/2017 | Neal Petree | nkp1@wowway.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great exam and overall experience. | Extremely Satisfied | 10 | 10 | other | N/A |
| 07/13/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 07/13/2017 | TARA GRAYSON | TaraGrayson2003@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 1 | 5 | 5 | 3 | 1 | 2 | Mostly Satisfied | Not Satisfied | 0 | 0 | other | Priscilla could be more professional. I've been going to the Wildwood location for almost a decade, but after my last visit I will no longer be a patient. I was overcharged and things that should have been added to my lenses for free were left off. I think Dr. Vanoy is absolutely amazing, but I refuse to be mistreated by the office staff. I will be taking my money elsewhere. | |
| 07/13/2017 | Leslie Wiles | rowingback35@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | Loved being back in Bham and having Dr. Mike be my eye dr.!! | |
| 07/13/2017 | Cindy Ponder | csponder@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have purchased frames and lenses for the past several years, but can no longer afford this option. I wish you could have the quality I come to expect at a cheaper price. | Extremely Satisfied | 8 | 10 | other | |
| 07/13/2017 | Cindy Ponder | csponder@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have purchased frames and lenses for the past several years, but can no longer afford this option. I wish you could have the quality I come to expect at a cheaper price. | Extremely Satisfied | 8 | 10 | other | |
| 07/13/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 3 | 5 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 3 | 8 | | The wait time was ridiculous. | |||
| 07/14/2017 | Madison | John A. Walters, O.D. | 1 year | 3 | 3 | 4 | 5 | 4 | 4 | Not Satisfied | ECA Madison had some of the best and most fashionable selection of frames. Some of my preferred brands (which happen to be some of the most stylish, in my opinion) are no longer available at ECA; ie Gucci and Coach. Please bring them back. | Mostly Satisfied | 9 | 9 | | better frame selection | ||
| 07/14/2017 | Judidth Hurst | pnjhurst@knology.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | no | Extremely Satisfied | 10 | 10 | other | nothing |
| 07/14/2017 | Joe Loschiavo | Huntsville West | Kristin S. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | |||
| 07/15/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 07/15/2017 | Frank Cater | cater1410@bellsouth.net | Hoover | Lori A. McStoots, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/15/2017 | susan hickman | hickmangizm@bellsouth.net | Hoover | Lori A. McStoots, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/15/2017 | Vanessa Llera | vllera@comcast.net | Northport | Rose M. Betz, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/15/2017 | George Johnson | billy.johnsons@gmail | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | | Too many text message reminders | |
| 07/15/2017 | Madelyn Olson | eeolson@samford.edu | Hoover | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 07/15/2017 | Brenda Wingate | bigmama294@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | | The wait time is too long. My appointment was at 9:40 and it was 10:15 when I was called back. | |
| 07/15/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 07/16/2017 | Amber Tornow | ambertornow14@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | The frames were too expensive. I couldn't afford the ones that I really wanted after insurance costs. I had to stick with a small selection | Mostly Satisfied | 10 | 10 | other | Prices on frames |
| 07/16/2017 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 07/16/2017 | Jessica Dillard | jessicadillard82@yahoo.com | Huntsville West | Kristin S. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/17/2017 | Barbara Goodwin | bgoodwin12167@gmail.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/18/2017 | Yolanda Arnold Jones | yda4vra@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/18/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 07/18/2017 | Misti Reed | mistigray75@yahoo.com | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 3 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Lee's assistant Julie is simply wonderful. Welcoming, polite, helpful. Couldn't have asked for better. | |
| 07/18/2017 | Leantha Okorley | lokorley@hotmail.com | Hueytown | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 4 | 5 | 4 | Mostly Satisfied | Mostly Satisfied | 5 | 5 | other | ||
| 07/18/2017 | Bill Hood | bhood578@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/18/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | tv other | ||||
| 07/18/2017 | Mr. Audrey Bruner | abruner1942@gmail.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 2 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | I have been wearing Aristar 6767 / Charmant which you did not have, I like the silver/chrome frame made more durable than any she showed me. I did not purchase any frame/eyeglasses yet. Why do you not have the frame I have been using on several pair and was very satisfied? | Mostly Satisfied | 8 | 8 | | Get me my 6767 Aristar Clarmant or give me a pair of what you now represent to try!!!! |
| 07/18/2017 | Scottsboro | Norman C. Johnson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||||
| 07/18/2017 | Elizabeth Long | lizinala@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/18/2017 | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 4 | 3 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 6 | 7 | other | ||||
| 07/18/2017 | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 4 | 3 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 6 | 7 | other | ||||
| 07/18/2017 | Isabella Campbell | elianacampbell75@gmail.com | Hoover | Victoria H. Hines, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/18/2017 | Cherise Primm | cherisedprimm@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/19/2017 | Lynn Ferguson | lferguson@fortisCollege.edu | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | other | Eyecare Associates was on my insurance referral list. | |
| 07/19/2017 | ROBERT HUNT | RHUNT@HUNTANDCO.COM | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/19/2017 | Nanette Yeager | nan123jy@msn.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/19/2017 | Charles Wright | wcschw@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 07/19/2017 | Anne Heatherly | kelly8714@att.net | Huntsville Valley | Kenneth R. Winton, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/19/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 6 | 6 | other | When a patient has an apt at 12:50P, first apt after lunch for the office, get patient in to apt process before 1:10P | |||
| 07/19/2017 | Glenn Cox | cox_g@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/20/2017 | Vanessa Llera | vllera@comcast.bet | Northport | Rose M. Betz, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/20/2017 | Marc Levin | levinmr@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 07/20/2017 | Jim Dunn | jimannaleedunn@gmail.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 1 | 5 | 5 | 2 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | 9 | other | Tension between the ladies at the check in counter. | |
| 07/20/2017 | Ronald Moreira | ron.moreira@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 07/20/2017 | Sherry Paxson | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | |||
| 07/20/2017 | Lynda Ellison | lellison65@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Did not have contact with those in the lens/frame selection...do not wear prescription glasses. | Extremely Satisfied | 10 | 10 | other | |
| 07/20/2017 | Madison | Mary Tally Watson, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 07/20/2017 | Greg Lilly | kalgwl@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | Radio web-search | ||
| 07/20/2017 | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 07/20/2017 | Douglas Freeland | dougfreeland@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I had issues with cost and customer service several years ago. While I sincerely like Dr. Rossi and his staff, I will never fill my prescription there again. | Mostly Satisfied | 5 | 5 | other | |
| 07/20/2017 | Judy Young | judyg08@yahoo.com | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/20/2017 | Mary Alford | balforf@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/20/2017 | Tom Mckee | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | 9 | web-search | Charged $35 for photos instead of dilation. I was not given an option and was not informed of the upcharge. All prices I thought were high and I was taxed a ridiculous amount of money. These things changed what would have been a great visit to a probably will not be back. | ||
| 07/20/2017 | Tom Mckee | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | 9 | web-search | Charged $35 for photos instead of dilation. I was not given an option and was not informed of the upcharge. All prices I thought were high and I was taxed a ridiculous amount of money. These things changed what would have been a great visit to a probably will not be back. | ||
| 07/20/2017 | Susan Hightower | renet1016@att.net | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 07/20/2017 | LUCY PATRICK | lucyfpatrick@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/20/2017 | Lori Lyles | lyleslori@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 07/20/2017 | Amanda Clardy | ClardyT@Hotmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Samantha Cypert | samanthacypert13@gmail.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 3 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Steve West | pastorstevewest@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 3 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Jasmine Simpson | jvs1113@gmail.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 5 | 3 | 1 | 1 | 1 | 2 | Not Satisfied | Not Satisfied | 0 | 4 | | ||
| 07/21/2017 | Jay Olive | olivej@gmail.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Christina Spradlin | christina.spradlin@earthlink.net | Huntsville Valley | Kenneth R. Winton, O.D. | 5+ years | 4 | 5 | 5 | 4 | 5 | 5 | Does Not Apply | Selection of readers, especially my strength, 1.0 was very limited, but the store said they would try to get some more in. | Extremely Satisfied | 10 | 10 | web-search | There was no toilet paper in the bathroom, I had to take an extra roll from the men's room. |
| 07/21/2017 | Russell Howard | russellchoward@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Karon Allen | granny4ka@gmail.com | Prattville | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Lynne Griffies | lenuve@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/21/2017 | Julie Finley | julie@paulfinleyconsulting.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Amazing from line staff. Miss Mary was great! Helpful and courteous! | Extremely Satisfied | 10 | 10 | | |
| 07/21/2017 | David Brewer Jr | db4143090@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/22/2017 | Larry Foster | fosterlarry34@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | More selection of frames | |
| 07/22/2017 | Jeffrey Erickson | ericksonjh@yahoo.com | Hoover | Victoria H. Hines, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 3 | 2 | Mostly Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 07/24/2017 | James Hawkins | rinnert178@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/24/2017 | Adriana Muñiz | amuniz@windstream.net | Trussville | Carrie E. Wolfe, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/24/2017 | Jessica Moore | jessicamoore2011@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/25/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 07/25/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | 10 | 10 | | ||||
| 07/25/2017 | William | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | |||
| 07/25/2017 | William Edwards | billedwards136@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 07/25/2017 | Madison | Mary Tally Watson, O.D. | 2-3 years | 2 | 4 | 4 | 5 | 4 | 4 | Mostly Satisfied | brand name frames are nice, but pricey, can't afford. Should carry more affordable frames. | Mostly Satisfied | 7 | 7 | other | |||
| 07/25/2017 | Geraldine Pitts | carol.schwindling@fotlinc.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Everyone was so very nice and made me feel very comfortable with the whole process. | |
| 07/25/2017 | Hoover | Victoria H. Hines, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 07/25/2017 | Brooklyn/Kim Hollon | kim.hollon@acboe.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Loved the new people at the check in area. | Extremely Satisfied | 10 | 10 | | |
| 07/25/2017 | Lindsay Mercer | lrm1085@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 07/25/2017 | William Dietz | wedietz@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 10 | web-search | I really like the patient portal. | |
| 07/26/2017 | Mark Powers | mark.e.powers@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Price on frames and lens appear to be high. Still reviewing options. Thank you. Regards, Mark | Mostly Satisfied | 9 | 10 | | Lens and frame pricing still seem too pricey. |
| 07/26/2017 | Steve Van Camp | vcgators92@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | 3 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | The cost of the eyeglasses seems very high. I would like to see some options for lower costs. | |
| 07/26/2017 | Jerrica Knight | kjerrica@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 2 | 2 | Mostly Satisfied | The lady that was helping me wasn't helpful at all. Then she left me and went to talk to another staff member, and I heard her tell her that I was picky. Damn right I'm going to be picky when it come to wearing and paying for something that important. | Mostly Satisfied | 5 | 5 | | |
| 07/26/2017 | Jennifer Lepkowski | jlep@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Great experience | Extremely Satisfied | 10 | 10 | | None |
| 07/26/2017 | Carla Wood | carlamartinwood@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | I have relied on Dr. Amos' expertise since about 1980 -- she's the best eye doctor in Alabama from my viewpoint -- no pun intended. I trust her judgement completely and have recommended her highly, sending other patients her way over the years. | |
| 07/26/2017 | James Pierce | terry.pierce@adtran.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/26/2017 | Brandie Jenkins | Trussville | Carrie E. Wolfe, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 07/26/2017 | Farris Frederick | bluewinger2007@yahoo.com | Huntsville West | William H. Sullins, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 9 | other | the big white machine should be in a room by itself we had two people getting help in the same room at the same time. it really didn't bother me but would have been better separated. When you ask questions you need to be facing the patient and not the computer screen | |
| 07/27/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 07/27/2017 | Owen Hitson | stacyhitson@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 7 | 8 | Radio | ||
| 07/27/2017 | Melvin Morris | Montgomery | Fredrick Jackson, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Well could better separate frames by cost and men from women frames. | Extremely Satisfied | 7 | 10 | direct-mail | We almost waited 1 hour before being called. Maybe less wait | |
| 07/27/2017 | Howard Hughes | hughes21peace@yahoo.com | Scottsboro | A. Teresa Glass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/27/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | | ||||
| 07/27/2017 | Pamela Hornsby | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | 9 | other | |||
| 07/28/2017 | Julia Zhang | Madison | John A. Walters, O.D. | 5+ years | 3 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | |||
| 07/28/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||||
| 07/28/2017 | Roger Larsen | rogerhlarsen@verizon.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Carrie, the eye technician was exceptionally professional, knowledgeable, and efficient. She was courteous and helpful. A very pleasant person overall. Ashley did an excellent job of fitting my glasses and preparing the paperwork. Dr. Rossi carefully explained the medical aspects of my exam. His comments were very helpful. | Extremely Satisfied | 10 | 10 | other | |
| 07/28/2017 | Joseph & Sharon PfaFF | joe-pfaff@otelco.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 07/28/2017 | Milin Shah | milin2009@gmail.com | Hoover | Casey M. Brown, O.D. | 1 year | 5 | 4 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/28/2017 | Charles Fancher | lfancher@otelco.net | Albertville | Michael J. Carboni, O.D. | 1 year | 4 | 4 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 07/28/2017 | Ramona Akins | akinsramona@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/28/2017 | Julie Ashcraft | julie.ashcraft@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||
| 07/28/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 3 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | 8 | other | ||||
| 07/28/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 3 | 5 | | The cost is excessive | |||
| 07/29/2017 | Mike Nevin | nevin@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Charmagne was very helpful, friendly and efficient. Very well done. | Extremely Satisfied | 10 | 10 | | Dr. Watson and all of the team are excellent. They are friendly and thorough and careful to explain everything going on and results of exams. I couldn't be happier. |
| 07/29/2017 | Greystone | April Player Jones, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 7 | web-search | ||||
| 07/30/2017 | Sherri Poarch | spoarch@hoover.k12.al.us | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 07/31/2017 | John Ables | mayorchuck@farmerstel.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I have been a patient of Dr. Brown for over 30 years. I moved 100 miles away more than 25 years ago but my wife and I still make the trip for our exams because of the friendly staff and the excellent service of Dr. Brown. | |
| 07/31/2017 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 4 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | | ||||
| 07/31/2017 | Alecia Edgar | aleciamhartin@yahoo.com | Montgomery | Benjamin Harris, O.D. | First eye exam | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 07/31/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 3 | 3 | 4 | 3 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | web-search | ||||
| 08/01/2017 | ANGELA MELTON | yvonnebattle66@yahoo.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/01/2017 | Tammy Baker | bakermailbox@mediacombb.net | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Free wifi would be nice while waiting. | |
| 08/01/2017 | William Morris | jmorris@resourcemgt.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | | ||
| 08/01/2017 | Judy Vines | ajrvines@bellsouth.net | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very positive experientce | Extremely Satisfied | 10 | 10 | other | Everyone was very courteous and professional, but friendly also. |
| 08/01/2017 | Jo Hill | joahill@scottsboro.org | Scottsboro | Norman C. Johnson, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 08/01/2017 | angela whitmer | whitmermom@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | Could not get my daughter into this office last year and went to Eye Care Associates across town. She was prescribed glasses with a non-effective prescription. So glad to be back at this office and feel much better about the care my daughter was given. | |
| 08/01/2017 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | 7 | 7 | other | ||||
| 08/02/2017 | Carol Nimmo | carolnimmo892@gmail.com | Moody | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 3 | Mostly Satisfied | Eye Glass pricing is a little pricy..Even with Insurance. | Mostly Satisfied | 5 | 8 | other | |
| 08/02/2017 | Jim Thomas | jimthomas308@bellsouth.net | Moody | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/02/2017 | Diane Conerly | dianeconerly@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Alex was very friendly and extremely efficient conducting all the exams prior to the doctor coming in. | |
| 08/02/2017 | Tom Ash | tom.ash@cengage.com | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | No | Mostly Satisfied | 7 | 5 | other | NA |
| 08/02/2017 | Ralph Quarles | qralphkat@bellsouth.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | A very patient friendly atmosphere. | |
| 08/02/2017 | Martha Jessen | mjessen5813@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | Only comment is that I don't ever remember being charged a $60.00 "consulting fee" for contact lenses. If I was it wasn't called that! And since I've worn contacts for 20+ years and my prescription didn't change this time, I didn't really need (or get) much of a "consultation anyhow! | |
| 08/02/2017 | Devin Deck | deckr@vmcmail.com | Hoover | Debra H. Brown, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/02/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | billboard web-search other | ||||
| 08/02/2017 | Kay Dover | vkh.dover@gmail.com | Madison | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/02/2017 | penny cochran | penny.cochran@rehabselect.net | Albertville | Michael J. Carboni, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | 7 | other | ||
| 08/03/2017 | Jamie White | jamie@brownheatingandcooling.com | Hueytown | Catherine S. Amos, O.D. | 1 year | 5 | 2 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | | ||
| 08/03/2017 | James Greenwell | james.k.greenwell@boeing.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 3 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Too expensive | Mostly Satisfied | 9 | 9 | other | |
| 08/03/2017 | Tammy Wright | tammy.wright@knology.net | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/03/2017 | Amanda alverson | awilso24@aum.edu | Montgomery | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/03/2017 | RODNEY LUKE, II | zeldaluke@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/03/2017 | ZELDA LUKE | zeldaluke@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | THANK YOU FOR MAKING OUR FIRST VISIT TO YOUR OFFICE A GREAT EXPERIENCE. THE CUSTOMER SERVICE WE RECEIVED FROM MAKING THE APPOINTMENT TO COMPLETION OF THE VISIT WERE ALL EXCELLENT | |
| 08/03/2017 | Debbie Hagood | hagoodd@saic.com | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/03/2017 | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 2 | 5 | web-search | Way too many texts and emails | |||
| 08/03/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | n/a | Extremely Satisfied | 10 | 10 | other | |||
| 08/04/2017 | JENNIFER DAVIS | jenfreymomof2@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | web-search | ||
| 08/04/2017 | Mike Schroer | greybeardmike@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | I really appreciate the quite atmosphere. There was no annoying music. Thanks for that. | |
| 08/04/2017 | Alex Deck | deckr@vmcmail.com | Hoover | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/04/2017 | Teresa Cross | tndanceyak@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/04/2017 | steve butts | stevieseemore@charter.net | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/04/2017 | Charlie R Varano | chrlvar@bellsouth.net | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | newspaper other | ||
| 08/04/2017 | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 9 | | ||||
| 08/04/2017 | Kim Carney | khc729@aol.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 08/04/2017 | Amy Davis | mctigerlily@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/04/2017 | Christine Bartlett | mich699900@aol.com | Moody | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Not Satisfied | Extremely Satisfied | 9 | 8 | other | ||
| 08/04/2017 | Christine Bartlett | mich699900@aol.com | Moody | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Not Satisfied | Extremely Satisfied | 9 | 8 | other | ||
| 08/05/2017 | Barb Pruett | bjpruett81@gmail.com | Arab | Michael Freeman, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff was awesome! Extremely helpful in explaining all the tests and helping pick out new glasses | Extremely Satisfied | 10 | 10 | other | |
| 08/05/2017 | Carrie Green | carrie.cfh2004@gmail.com | Hueytown | Bonnie-Kim Hang, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | billboard | ||
| 08/05/2017 | MaryAnn Prewitt | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 08/05/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | | ||||
| 08/06/2017 | Madison | John A. Walters, O.D. | 2-3 years | 3 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 08/06/2017 | John Wright | john.wright@n-t-a.com | Madison | Michael St. Peter, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | billboard other | ||
| 08/06/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Mostly Satisfied | 10 | 10 | other | ||||
| 08/06/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | there was not many to choose from on Medicaid plan. | Extremely Satisfied | 10 | 10 | other | |||
| 08/07/2017 | Tom Brannon | tom.brannon@testllc.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Dr Watson is a true professional. I sincerely appreciate her following my vision. | |
| 08/07/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | The video in the waiting room is terrible. We waited over an hour. Can't you please turn on the tv and forget the eye video. It's horrible!!!!!So irritating to listen to it over and over especially when it's so boring. Children don't want to hear about it and frankly parents don't either | |||
| 08/07/2017 | Melissa Forsythe | melissa.forsythe89@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | social-media | ||
| 08/07/2017 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/07/2017 | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 08/08/2017 | Courtney Grammer | Courtney.grammer@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | The receptionist never smiled. She wasn't friendly. | Mostly Satisfied | 10 | 5 | other | Have the front desk lady to the right be friendly to patients when they are speaking to her. Have her greet patients when they enter the office. |
| 08/08/2017 | Northport | Chrissy Manning, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | 10 | | ||||
| 08/08/2017 | Ann White | durwoodwhite1@knology.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | WEAR READING GLASSES ONLY | Extremely Satisfied | 10 | 10 | | BILLING SYSTEM NEEDS HELP DON'T CARE FOR THE BILLING SYSTEM. |
| 08/08/2017 | Carol Hawsey | bamapup@hotmail.com | Hoover | Christine D. White, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | Dr. White was very thorough with her exam and took the time to answer all of my questions. She was also very friendly and easy to talk to. I would highly recommend her. | |
| 08/08/2017 | Edwin Salmon | fish87@me.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/08/2017 | Joshua White | gradywhite22@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 4 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | 7 | 8 | other | I was not aware of a $75 charge for a contact "session". Though I may have needed it anyways, I still found it shocking to be charged that amount without knowing first. | |
| 08/08/2017 | LaKiedra Jones | lakiedracj@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | No. | Extremely Satisfied | 10 | 10 | other | |
| 08/08/2017 | Margaret Clarke | mclarke1547@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/08/2017 | Jan Dyle | jwdyle@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | Does Not Apply | 5 | 9 | other | I plan to continue filling any eyewear prescriptions with ECA. However, the last few times I've been in the Hoover office, there have been so many changes, and the last 2 times I got a surprise in the doctor. Seems the doctors I like leave. Now scheduling goes to a centralized office which removes some of the personalized relationship, then they tried to get me to medical records and no one would answer that line. Nothing seems to carry over any longer so I'm going to see another dr. Again, I still plan to get my prescription filled at the Hoover office as I love the attention to detail I have received in the past. Just hope I don't get there and find out they have had a full office turnover. | |
| 08/08/2017 | Meagan Carson | meaganisazombie@gmail.com | Albertville | Michael J. Carboni, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 08/09/2017 | Adam Johnson | afjohnson18@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search other | ||
| 08/09/2017 | Sandra Curtis | curtis4848@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 10 | other | ||
| 08/09/2017 | Brandy Redoblado | redobladobrandy@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 4 | 4 | 5 | 4 | 4 | 4 | Does Not Apply | Mostly Satisfied | 9 | 9 | other | ||
| 08/09/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | other | ||||
| 08/10/2017 | Susan Holmes | sdholmes53@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/10/2017 | Bonnie Arkle | bonniejarkle@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 10 | other | ||
| 08/10/2017 | Elizabeth Canute | theoldwomanis@hotmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | She really listened to what I wanted and found what I hope are the perfect frames! | Extremely Satisfied | 10 | 10 | web-search | |
| 08/10/2017 | jerrilyn clayton | jerrilynclayton@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/10/2017 | William Forbes | william.forbes@regions.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/10/2017 | Len Iseldyke | liseldyke@aol.com | Huntsville West | William H. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/10/2017 | Larry Moore | Ltm4ua@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | Did not have very many to choose from. | Mostly Satisfied | 6 | 9 | other | More selection of frames. |
| 08/11/2017 | Stuart Garrette | sagarrette@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/11/2017 | Alice Carter | cartermajaa@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/11/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 08/11/2017 | Jim Sunkes | jim.sunkes@gmail.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/11/2017 | Riva Cullinan | rivacullinan@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/11/2017 | Robert Lee | pop7932@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 08/11/2017 | Traci Parker | peauparker@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | I used an old frame by la font that I purchased at ECA yeas ago. It is my favorite. I have purchased that same frame in 3 colors. When I first chose it, Lisa did an excellent job of helping me select it. | Extremely Satisfied | 10 | 10 | | All the employees and genuinely friendly and helpful. They take great care of my family. |
| 08/11/2017 | Audra Johnson | dogfight17@hotmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Excellent experience! | |
| 08/11/2017 | Jeffery Desmond | jeffery.l.desmond.mil@mail.mil | Montgomery | Benjamin Harris, O.D. | 5+ years | 4 | 4 | 2 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 8 | | I have been using Primary Eyecare associates for 9 years. This last appointment was like visiting an entire new firm. The eye exam did not include all the normal tests where normally you move into an additional room to have photos, computer scans and other tests performed. I think very highly of Dr Harris. He is an excellent dr. in my opinion, but the exam time was cut down a lot. Seems as though the practice is being ran differently. Very disappointed because I felt like an animal being moved through the process and skipping all the normal exam tests. The bill was still just as much but service was reduced. I am greatly saddened that I will probably find a new firm that still believes in customer service. And to cap it all off I was over billed for the visit. Jeffery L. Desmond 205-217-6986. | |
| 08/11/2017 | John Rassier | capnrazz@bellsouth.net | Madison | Michael St. Peter, O.D. | 1 year | 3 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | ||
| 08/11/2017 | Diane Sausen | dsausen@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 08/12/2017 | Lee REEVES | /r0815@charter.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | For many years now I have received excellent care from all in Dr. Brown's office. | Extremely Satisfied | 10 | 10 | | On time office visit was great. Knowledgeable staff treat you with courtesy and respect. Results of the tests were good and at my age that is great. Excellent team to work with to monitor a very important part of your body. |
| 08/12/2017 | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||||
| 08/12/2017 | Terry Ratchford | ratchford_terry@hotmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search other | ||
| 08/12/2017 | Renee Santiago | nayandalex@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | cathy Davis | cathy.davis@bellsouth.net | Mobile | Murray Glusman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The quality and selection of frames has decreased greatly since your company took over | Mostly Satisfied | 9 | 10 | other | when I don't need glasses, I don't need glasses. |
| 08/12/2017 | Is'cah Willis | iscah.willis@gmail.com | Greystone | April Player Jones, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I wish that there was more of a selection with the frames that I had to choose from | Extremely Satisfied | 10 | 10 | web-search | |
| 08/13/2017 | Brittany Scott | brittany.scott84@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/13/2017 | Brad Harper | bradley.d.harper@lmco.com | Madison | Michael St. Peter, O.D. | 1 year | 4 | 4 | 4 | 5 | 3 | 3 | Mostly Satisfied | Not many frames are priced within what my insurance allotment, which is frustrating. That said, my insurance allotment has not gone up in a long time. | Mostly Satisfied | 8 | 7 | other | |
| 08/13/2017 | Hoover | Christine D. White, O.D. | First eye exam | 3 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | other | ||||
| 08/13/2017 | Kimberly Myers | kamyers@charter.net | Albertville | Michael J. Carboni, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/13/2017 | Kimberly Myers | kamyers@charter.net | Albertville | Michael J. Carboni, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/15/2017 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 08/15/2017 | Troy Bell | govtmule77@gmail.com | Scottsboro | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/15/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | 9 | other | ||||
| 08/15/2017 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 7 | 7 | | ||||
| 08/16/2017 | SUSAN MURRAY | susan@mitchell-associates.net | Arab | Michael Freeman, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 08/16/2017 | Huntsville Valley | Doctor wasn't listed | First eye exam | 5 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | 10 | other | The older lady at the front desk sign in was so so so rude and the younger lady laughed as i walked away. I was totally respectful and nice even though i was treated horribly. I was so uncomftable with her behaviour towards me. It was unbelievable. The rest of my visit was wonderful. It would be helpful to the clients if someone would have a brief talk with her on how to respect and treat customers. Wow. The office i was at was the one on washington street in huntsville al. | |||
| 08/16/2017 | rhodest2010@gmail.com | Huntsville Valley | Doctor wasn't listed | First eye exam | 5 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | 7 | other | Was treated horribly by front desk sign in clerk. It was the office on washington st. Huntsville al. She was so so so rude and as i walked away the other front desk lady laughed. I was still respectful and kind even though she was not towards me. Very unpleasant experience. The rest of the visit with all the other employees was great. It would be helpful to remind the sign in ladys that respect and kindness towards the clients is very important. So disappointed. | ||
| 08/16/2017 | Tana Hutchins | hutzmutz@msn.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | I did not purchase glasses | Extremely Satisfied | 10 | 10 | other | I liked how everyone seemed to enjoy their job. Good people & happy. |
| 08/16/2017 | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 08/16/2017 | Conway Brooks | conwaybrooks@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 08/16/2017 | Chester Holyfield | chesterhd2000@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 08/16/2017 | Chester Holyfield | chesterhd2000@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 08/16/2017 | Wytika Jones | wytikaj@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/16/2017 | Gayle Slagle | gram02@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Everything was wonderful. | |
| 08/16/2017 | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||||
| 08/16/2017 | Bree Latner | jbreelatner@gmail.com | Hoover | Bonnie-Kim Hang, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/16/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 08/17/2017 | Huntsville West | David A. Lee, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/17/2017 | Ellen Taylor | etseago@gmail.com | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Excellent experience. Knowledgeable and friendly staff and Dr. Mcinnish is amazing! | |
| 08/17/2017 | Ryan Mullins | keithmullins08@gmail.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 1 | 3 | 5 | 1 | 1 | Does Not Apply | I wAntes to wait on my wife for frames. Girl asked if I was getting glasses and I said no. She was then rude and short. I paid my copay and left. Then had to return to get my prescription, which Noone ever explained to me. I won't buy my glasses from there and if I didn't have the exams done because of my diabetes I would not return to this place ever again. And I still may not. | Not Satisfied | 0 | 7 | other | I would like to say that the young lady that did my exams, think her name was Carrie, was very nice and did a good job. I was happy with the visit till the end. |
| 08/17/2017 | Judy Upton | jgupton0627@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/17/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 5 | 5 | 5 | 3 | 4 | Mostly Satisfied | Mostly Satisfied | 5 | 5 | other | I waited for nearly an hour before I was called back. I have always been happy with Dr. Amos. A senior citizen arrived with no appointment just prior to my appointment. Dr. Amos took the time to see the patient with no appt. I could appreciate that. The staff was very nonchalant about my wait. I inquired about it once and there was no explanation or apology. I would have been okay with it if someone had just said that Dr. Amos was diverted and they were sorry. I don't know whether the diversion was the issue or not, but it was frustrating. It was my first bad experience with the group. This being said, this office is 30 minutes from my office, and there are plenty of optometrists close to me, so it made me think that it is not worth the trip. | |||
| 08/17/2017 | Jenny Craig | jenacra@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | We love Dr. Pendergrass and I recommend him to everyone. Even though it's been a year since he sees us, he always remembers us and that makes a world of difference. | |
| 08/17/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | online-ad other | ||||
| 08/17/2017 | chiquita mcnair | crmcnair67@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | the assistant was friendly and very helpful with finding the best frames that suited me as well as making sure I know all options that were available to me with my plan..I enjoyed her warm personality and care. | Extremely Satisfied | 9 | 9 | other | |
| 08/17/2017 | Jimmy Cutcher | jimmycutcher@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | direct-mail | ||
| 08/17/2017 | Lynne Zeigler | lynne.zeigler7@gmail.com | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/17/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 9 | other | ||||
| 08/17/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/17/2017 | Alvin Dixon | dixonag@msn.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | other | I would like for the doctors to again provide eyeglass and contact lens prescription cards that can easily fit into a wallet versus the 8.5 x 11 sheet of paper with the prescription printed on it. I view the card as a great benefit and convenience to the customer/patient. | |
| 08/18/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 10 | | ||||
| 08/18/2017 | Arthur Wade | arthur.wade@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/18/2017 | Aj Thornton | btibbs24@uab.edu | Hoover | Christine D. White, O.D. | First eye exam | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 08/18/2017 | Amina Dhanji | mtofive@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Dr Amos ROCKS!!!!! | Extremely Satisfied | 10 | 10 | other | |
| 08/18/2017 | stan irvin | sbirv@bellsouth.net | Albertville | Michael J. Carboni, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||
| 08/18/2017 | Ann DeBellis | debellis24@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/18/2017 | Keith Woodard | keithwoodard1@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 08/18/2017 | Laura Boler | lboler@jefcoed.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | | ||
| 08/18/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 08/18/2017 | Nida Godfrey | nida.godfrey@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/18/2017 | Travis Juneau | juneautt@gmail.com | Northport | Rose M. Betz, O.D. | 1 year | 3 | 4 | 2 | 1 | 3 | 5 | Does Not Apply | Not Satisfied | 3 | 2 | other | ||
| 08/18/2017 | Allison McPhillips | allisonmcphillips@yahoo.com | Hoover | Lori A. McStoots, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 08/18/2017 | William Gresham | wpgresham@charter.net | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Dr. Lynn Hammonds is the world's greatest opthomologist. She has skill, empathy, a polite manner, and always provides up-to-date eye examination. She is also a happy dog owner. | Extremely Satisfied | 9 | 9 | other | No problems to report. |
| 08/18/2017 | Marianna Sellers | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | |||
| 08/18/2017 | Karon Link | krdwlink@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/19/2017 | Sherri Chavis | sherrichavis1974@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/19/2017 | Moody | Gregory A. Hively, O.D. | 4-5 years | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/19/2017 | Christine Alexander | ceblack711@gmail.com | Hoover | Bonnie-Kim Hang, O.D. | 5+ years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/19/2017 | Glenn Betz | glennbetz@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 08/19/2017 | c n | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Frames did not apply because my previous exam / prescription did not change, However, the selection is great. | Extremely Satisfied | 10 | 10 | other | Friendly staff and great OD. | |
| 08/19/2017 | Karen Johnson | kjsbuiz@yahoo.com | Huntsville West | Kristin S. Sullins, O.D. | 5+ years | 5 | 5 | 5 | 3 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I forgot my eyes were dilated, I went into the frame selection room directly from the exam. It was bright and I was looking at mirrored reflections, out the outside window which had bright sun, etc.which i don't know if it hurts my eyes to do that but might suggest that the black rollout glasses be given as one leaves the exam room maybe better. | |
| 08/20/2017 | Colby Genry | jcgenry@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 8 | 9 | other | ||
| 08/20/2017 | Peggy Brown | spookb1@mchsi.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/20/2017 | Beth Sewell | Hoover | Christine D. White, O.D. | 2-3 years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | |||
| 08/20/2017 | Kira Kitchens | kineson3499@gmail.com | Bay Minette | William G. McInnish, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Thank you all so much for being so patient and helpful with Lola. You made this an enjoyable visit for a 4 year old and her mother. | |
| 08/20/2017 | Huntsville West | William H. Sullins, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/21/2017 | Dona Martin | donamrtn@bellsouth.net | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/22/2017 | Carol Redmill | ctr4bama@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Love working with Lisa. She is so knowledgeable on frame selection, what looks good and not so good. | Extremely Satisfied | 9 | 9 | | |
| 08/22/2017 | Michael Curtin | curtinmichael@att.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Cindy does the best job, she has been our favorite for selection and adjusting. The best!! | Extremely Satisfied | 10 | 10 | | |
| 08/22/2017 | Melinda Couchman | bamamimi52@outlook.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/22/2017 | Eveythe K Cargill | eveythe@live.com | Huntsville East | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | direct-mail | ||
| 08/22/2017 | Eveythe K Cargill | eveythe@live.com | Huntsville East | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | direct-mail | ||
| 08/22/2017 | Stacy Stubblefield | sstubblefield99@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/22/2017 | Gregory Canute | gcanute@ssrco.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/22/2017 | Gerald Burns | gburns8236@bellsouth.net | Trussville | James E. Skoney, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/22/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/23/2017 | Ethan England | wendyengland@uab.edu | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 08/23/2017 | Lee Simpson | leeclarksimpson@gmail.com | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | This was my first appt with Dr. white and I just loved her. She didn't rush and really explained the test results and other concerns I had. Very impressed! | Extremely Satisfied | 9 | 9 | other | |
| 08/23/2017 | Teresa Robison | onedietcoke4me@yahoo.com | Madison | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Always someone there to help you! No waiting. Extremely helpful! | Extremely Satisfied | 10 | 10 | | Office operates like clock work! Always in and out and very efficient! |
| 08/23/2017 | Glenna Potter | gpotter28@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/23/2017 | Brenda Brock | bbrock34@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/23/2017 | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 08/23/2017 | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 3 | 4 | 4 | 4 | 5 | 5 | Extremely Satisfied | There was not a price sheet available for options like transition and scratch resistance. She had to look on a computer screen to tell me what my charges were going to be. I like to see and compare for myself. | Mostly Satisfied | 8 | 8 | | I didn't know when I asked to get contacts that I was going to be charged for a "fitting" | ||
| 08/23/2017 | Patricia Snodsmith | snodsmiths@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Did not select lenses or frames this visit | Extremely Satisfied | 10 | 10 | other | |
| 08/23/2017 | Naomi csrol Stoltzfus | stevencarols@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 5 | 5 | 5 | 4 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 9 | other | ||
| 08/23/2017 | Lisa Long | lisa.al66@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 3 | 2 | Not Satisfied | Mostly Satisfied | 7 | 6 | | ||
| 08/23/2017 | Teresa Furlough | teresaf@nehp.net | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Lisa who interviewed me before the doctor was extremely nice and friendly. Also I think her name was Emily who assisted me in picking out frames. She was very helpful and patient. | Extremely Satisfied | 10 | 10 | other | It was extremely hot in the exam room. |
| 08/24/2017 | Donna Bartlett | jamesbartlett10@comcast.net | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search other | Dr. Winton is a phenomenal doctor | |
| 08/24/2017 | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 08/24/2017 | Eileen Lambert | lamberteileen94@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/24/2017 | Dustin Meredith | merediths0404@gmail.com | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/24/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 08/24/2017 | Kem Kim | mekmik@ymail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Needs to be some lower end price options, but I do appreciate when the package deals are offered. | Extremely Satisfied | 10 | 10 | | |
| 08/24/2017 | Ann Henry | henry3959@charter.net | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/24/2017 | DAVID HANDRA | dhandra@amalighting.com | Mobile | Casey M. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/24/2017 | Adriane Wilson | wilsonadriane.aw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | 5 | Mostly Satisfied | Mostly Satisfied | 6 | 2 | other | One staff in particular was very unprofessional and proceeded to gossip as if no one could hear her.I will not return ro Madison due to her immature nature and inappropriate conduct. | |
| 08/25/2017 | Michael Brown | mbrown4621@outlook.com | Hoover | Christine D. White, O.D. | 5+ years | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Extremely friendly staff, from the moment you come thru the door to the time you leave. Dr White explained everything in great detail and what options I had. The staff in the frame selection was great, the entire staff help me choose my frames and how they looked on me. It was a great experience. I would and will recommend to everyone I know. | |
| 08/25/2017 | Natasha R Black | natasharblack@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/25/2017 | Phacia Oliver | phaciaoliver@yahoo.con | Montgomery | Fredrick Jackson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | That 50% disc was the best thing to happen to me yesterday. Well besides knowing that my eye sight was not getting any worse | Extremely Satisfied | 10 | 10 | other | |
| 08/25/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 08/25/2017 | Michael Brown | mbrown4621@outlook.com | Hoover | Christine D. White, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/25/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||||
| 08/25/2017 | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 4 | 5 | 5 | Does Not Apply | Not Satisfied | Mostly Satisfied | 10 | 10 | | ||||
| 08/25/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||||
| 08/25/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | | ||||
| 08/25/2017 | Diana Blair | cathy102661@msn.com | Montgomery | I don't know | 2-3 years | 4 | 5 | 5 | 5 | 1 | 1 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | | ||
| 08/25/2017 | Sheila Cape | scape@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/26/2017 | Kaylee Moon | k.moon112612@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/26/2017 | Arab | Gina Scott, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Awesome staff! | Extremely Satisfied | 10 | 10 | other | |||
| 08/26/2017 | Ruth Poynter | rapoynter123@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 08/26/2017 | Huntsville West | William H. Sullins, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/27/2017 | Jack Stevens | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | |||
| 08/27/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | ||||
| 08/27/2017 | Emily Meyer | emilyandjeff@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | other | The doctor visit went well - lots of important looking tests, and then good explanations. My only (not even really an) issue was when I was checking out. I told the doctor that I was investigating more inexpensive glasses (since I don't have insurance), and I asked her for the number(s) for my "pupillary distance." She said they could give that to me NO PROBLEM out at the desk when I checked out. I asked the woman at the desk about it (short female, long hair). She hesitated, got a weird look on her face, hesitantly said she could, and then told me she couldn't be responsible for others making my glasses with the pupillary distance measurement she might give me. She was really trying to get out of doing it. I told her the doctor said it wouldn't be a problem to get those measurements, she repeated what she said, and I said that I really appreciated her doing what I was told was no problem accurately and correctly. She rolled her eyes, asked me to wait, and walked away. Pretty sure I heard laughter in office. Soon another female came out and performed the requested measurements. She then explained what the other female was so inadequately trying to convey to me. She also apologized, and I said there was no problem. And there isn't. I just wanted the service that the doctor said I could receive hassle free, without attitude. I get that not buying my glasses from your store means less profit for the company (and maybe no commission for her?). I am not rich, and it is smart of me to explore my options. It seemed that a professional giving me those measurements would be better than me trying to do it with a ruler in the mirror. I understand that that measurement is ultimately not all that is needed, and with progressive lenses especially, I should rethink ordering glasses online. I'm fine with getting the facts from professionals, and then trying to make an informed decision. What I didn't care for was the attitude I received after making a request I was assured would be no problem. Perhaps a little more guest service training would be a good thing. Thank you for hearing me out. The thoroughness and kindly manner of the doctor and her staff will make me think about patronizing EyeCare Associates in the future. | |
| 08/28/2017 | Martha Cahela | cahml@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Never an easy choice to make because the selection is great! | Extremely Satisfied | 10 | 10 | | Everybody there is awesome! |
| 08/28/2017 | Shronda Major | shronda_major@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Me and my daughter have been patients of Dr. Vanoy for a little over 2 years now. Every experience has been great. We both had appointments last Friday and we were in and out in a timely manner. Dr. Vanoy is always pleasant and personal with us. She makes each visit such an easy experience by keeping me updated on how well our vision has progress and/or what we can do to improve it. Every staff member is knowledgeable and professional. I have highly recommended almost everyone to this facility and now my niece will soon be a patient there. Thank you Dr. Vanoy and staff for maintaining a level of professionalism and always making sure the patients needs come first. Keep up the great work! | Extremely Satisfied | 9 | 9 | web-search | |
| 08/29/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | no | Extremely Satisfied | 10 | 10 | tv | |||
| 08/29/2017 | Myra Beckman | myrobeck@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The lady who helped us pick out my daughter's frames was awesome! | Extremely Satisfied | 10 | 10 | other | |
| 08/29/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 08/29/2017 | Mikelyn Calhoun | mikelync@bellsouth.net | Montgomery | Fredrick Jackson, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | I didn't have time to look at frames or discuss lens options because I wasn't called back until 30 min after my appt time. Love Dr Jackson used him for years , never waited like that before. | Mostly Satisfied | 8 | 9 | other | The staff was very nice and professional. Wait time definitely could be improved upon |
| 08/29/2017 | Bonnie | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 08/29/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 8 | other | The helper who did the pre exam was nice but kept roughly covering my eyes with the paddle, so much that my eyelashes were touching and my vision fogged up. | |||
| 08/30/2017 | Kathi Parker | kparker@mcelwain.org | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 08/30/2017 | Denise Hendrickson | ddh1@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/30/2017 | Ginger PARSONS | GINGER.PARSONS@ICLOUD.COM | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | I love Dr. Hill And Sherry is the BEST EVER!!!!!! | Extremely Satisfied | 10 | 10 | other | |
| 08/30/2017 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 1 | 4 | 3 | 3 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 4 | 6 | other | I didn't mind the wait time but would have preferred that a staff member check in with me after I had been waiting for 30 minutes after my appt time. | |||
| 08/30/2017 | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/30/2017 | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/30/2017 | Ron Brickley | crymtyde15@outlook.com | Scottsboro | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Not Satisfied | Fuck frames | Not Satisfied | 0 | 0 | web-search | A website with the fucking sense to provide a LOCAL phone number would tend to piss me off less. Not I repeat NOT lumping all types of ocular specialists into one jumbled up category just because part of the world walks around head up ass would be a way to organize a website. |
| 08/30/2017 | Don Hunter | donchunter@comcast.net | Arab | Doctor wasn't listed | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The staff at Eye Care Associates, Arab, are wonderful. Dr. Scott is excellent--the BEST! | |
| 08/30/2017 | eileen cohn | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | have been at this office for many years. the staff are the best! always go above and beyond for whatever you need. | ||
| 08/30/2017 | boyd parham | boydparham@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/30/2017 | Tuscaloosa | Chrissy Manning, O.D. | First eye exam | 4 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 08/30/2017 | Larry Clifton | ldc6670@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely thorough and clear explanation. | Extremely Satisfied | 10 | 10 | other | |
| 08/30/2017 | Beverly Meeks | bevmeeks@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/30/2017 | Joel Brown | jwbrown2059@gmail.com | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | Staff very helpful and knowledgeable. | |
| 08/30/2017 | Kim Manley | khman200@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/31/2017 | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 8 | 8 | other | ||||
| 08/31/2017 | Jeffrey Nichols | jeffrey@swimprepllc.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 08/31/2017 | Voneisha Bedgood | missbedgood83@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/31/2017 | Ralph Weber | ralph.weber3@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 08/31/2017 | lois hutchison | jelohut@outlook.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | 7 | other | ||
| 08/31/2017 | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 08/31/2017 | Alisa Beatty | ajbeatty33@gmail.com | Greystone | April Player Jones, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Jones was very thorough and informative. | |
| 08/31/2017 | rosilyn powell | tyler1002@hotmail.com | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | direct-mail | ||
| 09/01/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 09/01/2017 | Geroid caldwell | geroid.caldwell@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Awesome!! | Extremely Satisfied | 6 | 6 | tv newspaper | |
| 09/01/2017 | Courtney Moultrie | cnmoultrie21@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/01/2017 | Dylan Owings | gtowings@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 09/01/2017 | Madison | Mary Tally Watson, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 09/01/2017 | Hugo Jenrath | hjenrath@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 09/01/2017 | Jaime Miron | jmmiron1014@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/01/2017 | Huntsville East | David A. Lee, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 09/01/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 09/01/2017 | Amanda Bennefield | amandabennefield@yahoo.com | Arab | Doctor wasn't listed | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/02/2017 | Sharilyn Moseley | sissyshepard@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/02/2017 | Hawiiatha Ray | ray812176@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 4 | 4 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 09/02/2017 | Tom Tice | tttice@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||
| 09/02/2017 | L'Shaun Henry | shaun_henry@bellsouth.net | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/02/2017 | Bill Smith | smithcw@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | billboard other | ||
| 09/02/2017 | Joey Dobnikar | joeydobnikar1@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Talked briefly to gentleman about eyeglass frames, but my purpose for visit was for contact lenses. | Extremely Satisfied | 10 | 10 | other | I have never had a better eye care doctor than Lynn Hammonds. I can see you. |
| 09/02/2017 | Beth Pool | bethpool2004@hotmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/03/2017 | EARL HYDRICK | ghydrick@comcast.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/03/2017 | Thomas Lyon | tomlyon1557@gmail.com | Mobile | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Glusman is the best. He is easy to talk to and spent time to answer all of my questions. Kara was great. She was very attentive and professional. I was in the office for over an hour and felt that it was time well spent. This is the best service of any health care organization that I have had in my experience. | |
| 09/04/2017 | Amy Meredith | merediths0404@gmail.com | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/04/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||||
| 09/05/2017 | Donna Haraway | donnajh@knology.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 1 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | other | Lesser wait times | |
| 09/05/2017 | William Porteous | porteousw@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/06/2017 | david williams | dw7_1953@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | they told me I chose a very nice frame and it looked very becoming on me | Extremely Satisfied | 10 | 10 | other | love ECA would not use any other company in Birmingham and Wildwood is the best to me |
| 09/06/2017 | Scott Paddock | Huntsville West | William H. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | An all around Excellent experience. | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/06/2017 | Charles Butler | cbutler53@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The administrative staff is excellent and Dr. Hammonds is a wonderful doctor. I always enjoy my visit to ECA. | |
| 09/06/2017 | Beverly Thompson | mtdewmiss@juno.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/06/2017 | Marcy Coker | marcy.coker@outlook.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/06/2017 | Marcy Coker | marcy.coker@outlook.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/06/2017 | Glen Slavich | gslavich@centurytel.net | Trussville | Carrie E. Wolfe, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/07/2017 | LaShawn Jackson | jacksonclashawn@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/07/2017 | Mildred Hayes | mildred.hayes@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 3 | 3 | Not Satisfied | Mostly Satisfied | 9 | 8 | other | ||
| 09/07/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 1 | 4 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 8 | | The wait time continues to become worse. This is the fourth visit that someone in our family has had to wait an hour past their appointment time to see the doctor. We will probably change providers because of this. | |||
| 09/07/2017 | Charise Boyd | chariseboyd@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | Nothin | |
| 09/07/2017 | Kim Cochran | khcochran@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | for those who have worn contacts for years, I think the $50 "fitting fee" is absolutely ridiculous! It is one thing to add that fee if someone has never worn contacts - I think that is fair and warrented - but to have that fee yearly is robbery! seriously, its lousy. | |
| 09/07/2017 | Katherine Cook | cookk3331@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Excellent | Extremely Satisfied | 10 | 10 | web-search | |
| 09/07/2017 | Katherine Cook | cookk3331@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Excellent | Extremely Satisfied | 10 | 10 | web-search | |
| 09/07/2017 | Sally Folcher | folchers@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 2 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 6 | 9 | | The call center system is abominable. I used to be the office manager at the Hoover office and hate the tone change from personal interaction to the atmosphere of it's just a business. Prices are ludicrous - not everyone has insurance - and I watched a lady trying to figure out how she was going to pay for glasses. I called 4 times before I finally got the Hoover office, and friendly, helpful receptionists. The call center is a real turn-off to new patients, and I heard several horror stories of excuses given to callers by call center staff. Very unprofessional. Patients who come to this location are used to being treated professionally and politely. Save your call center for box stores!! | |
| 09/07/2017 | Rose Ann Davis | madzydeco@earthlink.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/07/2017 | Debra Bowling | dbowling4064@yahoo.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/07/2017 | Debbie Bryan | db9779@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/08/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 09/08/2017 | Jacob Hampton | jacob.e.hampton@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/08/2017 | Carla Hill | cthnbham@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Obviously, frame selection can't compete with the "superstores", but the quality of the doctors' care makes up for that. The optical team is open to special orders when they have an established relationship with a manufacturer. | Extremely Satisfied | 10 | 10 | other | |
| 09/08/2017 | Scott Deppe | sadeppe@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/09/2017 | Victoria McArthur | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | |||
| 09/09/2017 | Oleita Renee Johnson-McNair | reneej427@gmail.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Since my glasses are on order and this is a new prescription, etc. it's hard to truly comment. I will not really know how I like everything until I get them back and begin to wear them. | Extremely Satisfied | 10 | 10 | other | I was semi fitted for frames on the day I had my eye exam, but wanted to price check before making a decision. I came back a few days later and was fitted for my frames. I know I paid a little more, but I also believe it will be worth the difference. Everyone was very nice and helpful. Jenny fitted me on my 2nd visit; look forward to seeing her again when I pick my glasses up in a few weeks. I met Dr. Skoney thru other activities a few years back. He is one of the reasons I began coming there. However, he has never seen me as a patient, which is something I respect and believe truly professional on his part. Dr. Budraitis administered my eye exam this last time; I will definitely call ahead to be seen by her when it is time to be seen again. You have a very friendly and professional office. Something that is not always easy to accomplish. |
| 09/09/2017 | Gary Huffman | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | | |||
| 09/09/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||||
| 09/09/2017 | John Spencer | jespence@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/09/2017 | Chris Andreae | topher.al@gmail.com | Arab | Doctor wasn't listed | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Scott was very thorough and took the time to answer all my questions. | |
| 09/10/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 4 | Extremely Satisfied | Mostly Satisfied | 10 | 10 | | ||||
| 09/10/2017 | Heather Dean | hdean1201@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 09/10/2017 | Jan Mateskon | gem875@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | No | Extremely Satisfied | 9 | 9 | web-search | I do want to continue receiving email updates, because I want to stay informed. I unsubscribed in error. Please resubscribe me. Thank you. |
| 09/10/2017 | Chantal Petitjean | cspetitjean@gmail.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | I've already recommended them to a friend. | |
| 09/10/2017 | Ralph Brigham | kg4csq@arrl.net | Huntsville West | William H. Sullins, O.D. | 1 year | 3 | 4 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | other | ||
| 09/11/2017 | Sean Brainerd | brainerds@knology.net | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | None | Extremely Satisfied | 10 | 10 | other | |
| 09/11/2017 | heather thacker | heather.thacker@hhsys.org | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Price ranges should be posted | Extremely Satisfied | 10 | 10 | | |
| 09/12/2017 | Linda McInnis | lindabmcinnis@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | Pricing on contact lens is much higher than elsewhere. | |
| 09/12/2017 | devon hind | dhind@hoover.k12.al.us | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/12/2017 | DaVida Spann | djspann11@yahoo.com | Hoover | Bonnie-Kim Hang, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | Dr. Hang was great! She explained everything and made me feel comfortable during all aspects of my visit. | |
| 09/12/2017 | Gayle Brandt | naillady04@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | 6 | | I was told when trying these new contacts to make an appointment. I did but then I need to change because of being off work because of weather (school system). The doctor actually told me that I didn't have to wait till my appointment. Just any time. But they only work on appointments. I really want to wear contacts but the ones I got need to be changed to something else...maybe would take 10 minutes or less. I can't find another appointment (soon) that would work for me. I will eventually give up on this. I think working customers in on occasions would help. | |
| 09/12/2017 | Charles Hunt | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 3 | 3 | Not Satisfied | Not enough options for wide frames. | Mostly Satisfied | 7 | 7 | | ||
| 09/12/2017 | Michael Driggers | trigger775@yahoo.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/12/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Love Dr. Corley! | |||
| 09/12/2017 | Denise Faggard | neecesf@yahoo.com | Trussville | Emma Budraitis, O.D. | 5+ years | 4 | 5 | 4 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | tv Radio newspaper social-media other | ||
| 09/12/2017 | Vicky Hardesty | alavicky@aol.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Frames ordered.Have not finished selection | Extremely Satisfied | 10 | 10 | other | |
| 09/12/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 7 | other | ||||
| 09/13/2017 | Mary Brown | mary.brown@bbva.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/13/2017 | Shelley Wolf | swolf30501@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/13/2017 | Laurie Mayson | lauriemayson@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/13/2017 | Misti Welborn | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 9 | | |||
| 09/13/2017 | Teresa Hall | wareagle78@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff was very patient with me and provided me lots of options and guidance! | Mostly Satisfied | 9 | 9 | other | Last time I waited well over an hour to be called back. This time I waited 50 minutes. Once I was in the chair the care was all I could hope for, but if my visits are any indication work needs to be done on efficient scheduling. The office emails and texts me a ton of appointment reminders - if the day is running almost an hour late they should text me that too so I can adjust my schedule. |
| 09/13/2017 | Tina Lewis | tdlew597@msn.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 3 | 5 | 5 | 4 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | 5 | 3 | other | I visited the Trussville location this morning and my appointment was at 8am and I didn't get through in the back until 9:10am. Dr. Wolfe was very nice and helpful. I have been going to her since she started and I really like her but my time is valuable as well so this was too long. Then I told the tech that was suppose to help me pick glasses that I needed to be out by 9:30am since i had a 10am meeting at work. She then said rather nasty, "then you don't want glasses then". I said well I wanted them but I need to be out by 9:30 and she just looked at me so I finally said, no I will just come back another time. She didn't try and schedule another time or offer any apologizes. She never said bye or have a nice day. I got my prescription and will look for glasses elsewhere. I have bought my last 5 pair of glasses from that location and sent my husband there and he has as well. Not one pair cost under $500. This is a sale lost because of the unfriendliness of this tech. Just thought you should know. I can easily find glasses anywhere else across the whole city. I hope you will let her know that the customer should always be made to feel valued. | |
| 09/13/2017 | Michael Watts | mwatts1920@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/13/2017 | THOMAS TORIO | ttorio9883@charter.net | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/13/2017 | Mary Martin | mart4247@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/14/2017 | Helen Haynes | snooki1958hh@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | All staff and Dr. Freeman was friendly and professional. Great job! | |
| 09/14/2017 | Joan Krawcheck | mokjbk@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/14/2017 | Suzanne Finley | sfinley7644@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/14/2017 | Carol Hunt | huntcarol@bellsouth.net | Mobile | Doctor wasn't listed | 2-3 years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | I didn't get glasses there. Prices were too high. | Mostly Satisfied | 10 | 10 | other | Dr Glusman was very good and looked at all aspects of my eyes. He was professional and competent. |
| 09/14/2017 | John Hamilton | jhamilton255@hotmail.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 10 | other | I have been a patient for at least 10 years | |
| 09/14/2017 | Johnathan Fritz | john_fritz@hotmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/14/2017 | Debbie Kinney | debbiej8491@gmail.com | Albertville | Michael J. Carboni, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/15/2017 | Mitzi Oaks | mitzipoppins@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | samantha was really good and great making me feel comfortable and she seemed very knowlegable. | |
| 09/15/2017 | Deliece Dhar | delgunn@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I did not have time to meet with an eye care specialist during my visit. I plan to meet with them next week. | Extremely Satisfied | 10 | 10 | web-search | |
| 09/15/2017 | Barbara Price | barbaraandmilburn@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | I looked at sunglasses, but changed my mind for now! I had cataract surgery a year ago and do not need prescription sunglasses. | Extremely Satisfied | 10 | 10 | other | I usually see Dr. Amos, but she is away for over a month and I couldn't see her until late November. I saw Dr. Lynn Hammonds and really, really liked her. She is excellent and I would highly recommend her to anyone! Very pleased with my visit. |
| 09/15/2017 | Elizabeth Turner | elizabethturner723@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 4-5 years | 4 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/15/2017 | Jerry Morrison | popmawmaw1969@att.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/15/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 09/15/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 09/16/2017 | Cindy Yeager | memeyeag@gmail.com | Prattville | Doctor wasn't listed | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | 10 | tv billboard | ||
| 09/16/2017 | Patti Mason | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | |||
| 09/16/2017 | Whitney Swinney | whitneyswinney@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/16/2017 | Darin Osburn | darin.osburn@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I decided not to get frames right now. Strictly an insurance related decision regardless the service was excellent. | Extremely Satisfied | 10 | 10 | other | Dr White was fantastic. Made the exam easy and was a great communicator. The staff was extremely friendly and professional. Best visit I have ever had on an eye doctor appointment. |
| 09/16/2017 | Karen Lagon | karendlagon@gmail.com | Huntsville West | Kristin S. Sullins, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/16/2017 | Darlene Neece | darleneneece@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/17/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 09/18/2017 | Russ Brown | trussbrown@comcast.net | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | None at this time. | |
| 09/18/2017 | Deidra Moore | deedeemoe77@gmail.com | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/19/2017 | Rick Nelson | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 9 | other | Been seeing Dr. Hammonds for over 25 years. That should say enough, she is great. | ||
| 09/19/2017 | Patricia Dix | annd2012@charter.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/19/2017 | Peyton Ligon | pligon3392@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/19/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 09/19/2017 | barbara oguin | boguin@knology.net | Madison | Doctor wasn't listed | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/19/2017 | Marsha Tidmore | marshamills1@gmail.com | Arab | Doctor wasn't listed | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/19/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 09/19/2017 | joan meeks | jmeeks@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | did not get glasses | Extremely Satisfied | 10 | 10 | other | all were friendly doc was nice |
| 09/19/2017 | Ashley Ball | Aballdesign@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/19/2017 | Cahaba | I don't know | 1 year | 4 | 3 | 3 | 3 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | 5 | 5 | | I felt like there were little microaggressions that might not have been intended but felt uncomfortable. I also didn't like how the cost was more than I was expecting because I wasn't warned that my insurance didn't cover that particular service. | |||
| 09/20/2017 | Melvin DeWight Casey | dewightc@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The Optician was very profession, yet personable. She helped me select glasses that where within my budget and the perfect size/shape for my face. She explained lenses options and benefits of each without pressuring me to buy anything thing. | Extremely Satisfied | 10 | 10 | other | There is nothing to improve. However, I'd like to thank Dr. Lynn S. Hammonds (Hoover, AL). She has taken care of me for over 25 years and as long as she is practicing, she is the only eye doctor that I will see. I love this lady. |
| 09/20/2017 | Carolyn Hale | djkramerannie@gmail.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I have been going here for many years. So very knowledgeable and helpful. Didn't have the style And color I wanted. Going to go back when they update their inventory. | Extremely Satisfied | 9 | 9 | other | All is good. |
| 09/20/2017 | Carolyn Hale | djkramerannie@gmail.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I have been going here for many years. So very knowledgeable and helpful. Didn't have the style And color I wanted. Going to go back when they update their inventory. | Extremely Satisfied | 9 | 9 | other | All is good. |
| 09/20/2017 | Sammy Waldrop | smwaldrop@charter.net | Arab | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/20/2017 | James R Long | ray@baldwinpole.com | Bay Minette | William G. McInnish, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/20/2017 | MONIQUE SPRAGGINS | MZSPRAGG@GMAIL.COM | Trussville | Emma Budraitis, O.D. | 1 year | 3 | 4 | 3 | 1 | 1 | 1 | Not Satisfied | STAFF WAS NOT KNOWLEDGEABLE ABOUT FRAME SELECTION THAT WAS COVERED UNDER INSURANCE. | Not Satisfied | 0 | 0 | other | THE STAFF WAS VERY UNPROFESSIONAL. ON TWO OCCASION I VISITED THIS LOCATION WITHIN A 2 WEEK SPAN I HAD A BAD EXPERIENCE BOTH TIMES. I HAVE BEEN A CUSTOMER OF THIS PARTICULAR OFFICE FOR 10 PLUS YEARS. PREVIOUSLY I HAVE ALWAYS HAVE RECEIVED SUPERIOR SERVICE. THE STAFF CUSTOMER SERVICE WAS NOT UNACCEPTABLE. ON SEVERAL OCCASIONS THE CHART WAS OVERLOOKED TO SEE MY KIDS WANTED CONTACTS, THE RECEPTIONIST WAS NOTIFIED WHEN WE SIGNED IN AND WHEN I MADE THE APPOINTMENT I ADVISED THEM AS WELL. SPOKE WITH THE OFFICE MANAGER AND SHE INDEED APOLOGIZE FOR THE MISCOMMUNICATION AND OVERSIGHT. SHE ADVISE WE WILL MAKE IT RIGHT THE NEXT VISIT BY WAIVING THE FITTING FEE. WELL VISITED THE LOCATION YESTERDAY AND I PAID OUT OF POCKET BOTH FEES. THE STAFF WAS STILL UNAWARE OF WHAT WAS NEEDED TO BE DONE TO COMPLETE OUR VISIT. MY SON'S GLASSES WERE NOT IN AND I HAD TO INQUIRE BEFORE I WAS TOLD THE STATUS ON THE GLASSES. I HAVE ALWAYS GOTTEN MY GLASSES BACK FROM EYECARE WITHIN 3-5 DAYS. JUST NOT SURE THIS IS THE PLACE I NEED TO CONTINUE MY EYE CARE NEEDS. I HATE TO LEAVE A PLACE I'VE BEEN WITH FOR 10 PLUS YEARS BUT WITH THE SECOND VISIT IT CONFIRMED I INDEED NEED TO LOOK FOR ANOTHER VISION DOCTOR. CUSTOMER SERVICE IS VITAL TO ANY BUSINESS AND IF THAT IS NON EXISTENCE THEN THE BUSINESS WILL EVENTUALLY SUFFER. |
| 09/20/2017 | Greg Johnnson | gregajohnson@bellsouth.net | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/20/2017 | Charlotte Ziegler | czbama@gmail.com | Trussville | James E. Skoney, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | The Doctor and Staff | |
| 09/21/2017 | Will Worcester | wworcester@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 10 | 10 | other | ||
| 09/21/2017 | Charles Fuller | sircharles.fuller@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | n/a | Mostly Satisfied | 5 | 10 | other | I have used this location for more than 5 years and for some reason I felt like I was being treated like a brand new patient. I had to complete most, if not all of the paperwork AGAIN, provide insurance information even though I was there a year previously and my spouse/kids have been there using those benefits recently. |
| 09/21/2017 | Montgomery | Benjamin Harris, O.D. | 5+ years | 3 | 5 | 4 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | 8 | other | ||||
| 09/21/2017 | Terry Chandler | terry@terrychandler.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/21/2017 | Beverly Puckett | bmaxwell3733@charter.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/21/2017 | Trussville | I don't know | 2-3 years | 1 | 5 | 5 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 4 | other | I had to wait for a hour before being called back. And the staff in the waiting area was rude and continued to have private/personal conversations in a fairly loud tone through out. | |||
| 09/21/2017 | Stephen Kerndl | stephenkerndl@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | tv other | ||
| 09/21/2017 | Kevin Nurre | kevin.nurre@comcast.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/21/2017 | Jim Smithson | RASNAL@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/21/2017 | Randy Johnson | randalldjohnson@hotmail.com | Huntsville West | I don't know | 1 year | 2 | 3 | 1 | 4 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 0 | | i came in with a right eye contact issue, needing contacts, and also needing glasses. i talked to several different people having various tests done and repeating to each person why i was there. so i took my contacts out and in about 20 min the doctor came in. he looked at my eyes showed me a stigmatism and told me i could probably use cataract surgery. he said he could setup all the arrangements for me to see a doctor that would do the surgery. i said ok and he left the room. i was then led to a window where a lady said thats gonna be $35. so here i am, no contacts in, no discussion from the doc about my right eye issue or new contacts or glasses? What are you kidding me? Im guessing the KICKBACK you get from the cataract doctor is far more profitable then giving the customer what they came in looking for? Worst doctor I've ever dealt with - pompous attitude and a non-listener whoever the hell he was he needs to wake up and smell the coffee. I didn't come there to get a cataract appointment I came there to get contacts and glasses so I could drive to florida after a death in the family. And the sample contacts I had to literally beg for aren't even the right prescription!!! BETTER BUSINESS BUREAU needs to know all about you guys. The right hand has no clue what the left hand is doing? shame on you. | |
| 09/22/2017 | Leslie McCall | lmccall@alasu.edu | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Out of pocket expense is more than I would like to pay but I know my insurance has alot to do with that | Mostly Satisfied | 9 | 9 | other | |
| 09/22/2017 | Rachel Barker | rachelbarker0517@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/22/2017 | Frank Diaz | bhmgator@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/22/2017 | Corey Courville | cjcourville@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 10 | web-search | Since eyecare associates took over the practice in Montgomery, my wife and I have encountered extremely long wait times. Doctors and staff are great, which is the only reason we have tolerated the wait times up to this point. Dr. Jackson and his staff are very thorough and friendly. | |
| 09/22/2017 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||||
| 09/22/2017 | Anita Crosby | twobassers@aol.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very friendly and knowledgeable staff | Extremely Satisfied | 10 | 10 | direct-mail | |
| 09/22/2017 | Marian Furno | jmfurno1@knology.net | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/23/2017 | Kierra Lewis | Kierralewis02@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 8 | other | ||
| 09/23/2017 | Sheila Peoples | rackinup@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The Eye Care Associates at the Hoover office treat us like family. We are extremely well treated and would not use another eye care office. We enjoy our eye exams and feel that the individuals at the Hoover office care about our health. | |
| 09/23/2017 | Judy Taylor | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I did not get new frames because I was not given a new prescription to be filled. | Extremely Satisfied | 10 | 10 | other | My only suggestion for improvement would be to enlarge the bottom line ("This time....) on the back of the doctors' business cards indicating the next appointment. That line is in the smallest font I have ever seen anywhere! If there is one place where we should be able to read everything, it is at the eye doctor. If you really want people to give "24 hour notice...." then make the print big enough for them to read! I had to use a magnifying glass to read it after I got home. That should have been unnecessary. | |
| 09/23/2017 | Kelley Jones | kcuz959@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/24/2017 | Megan Patterson | mpatterson012292@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | n/a | Extremely Satisfied | 9 | 9 | other | n/a |
| 09/24/2017 | Martha Killian | jeaniekillian@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 4 | 4 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | Radio | ||
| 09/25/2017 | Northport | Chrissy Manning, O.D. | 1 year | 1 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Dr. Manning was great. But I have never been treated so poorly by a receptionist in my life! SO incredibly rude. I am a new patient. I was looking for a new eye doctor. I like Manning a lot, but not worth the horrible treatment by staff. I will be returning to my old eye doctor across the river. | Not Satisfied | 1 | 0 | other | Red headed lady needs to brush up on her manners. | ||
| 09/26/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||||
| 09/26/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | web-search other | ||||
| 09/26/2017 | Jimmie Cain | jcain1738@charter.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/26/2017 | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | 9 | | ||||
| 09/26/2017 | Laura Baddley | baddley@hotmail.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/26/2017 | Joyce Turner | 1joyce.waits@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Did not get frames. Only contacts | Extremely Satisfied | 10 | 10 | other | |
| 09/27/2017 | Michael Ferranti | michael.j.ferranti@saic.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/27/2017 | Stephen Easter | stepheneaster561@gmail.com | Arab | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 09/27/2017 | Kristina Free | kristi.free@outlook.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | web-search | ||
| 09/27/2017 | Lori Moyer | lori.moyer@gd-ms.com | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I wanted to select new frames, but the technician was very busy an I didn't have time to wait. | Mostly Satisfied | 9 | 8 | social-media | |
| 09/27/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 09/28/2017 | Yolandez Thomas | ysthomas@crimson.ua.edu | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | I enjoyed the new staff. They were very friendly and I had a much better experience than the last one a year ago. Keep them they are great! | |
| 09/28/2017 | Jessie Smith | cutie4me2@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | N/A | Extremely Satisfied | 10 | 10 | other | Dr. Wolfe is a joy to have as Dr. |
| 09/28/2017 | Doug Taylor | taylor.doug@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 5+ years | 5 | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | web-search | ||
| 09/28/2017 | Angela Wagoner | angie.b.8372@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/28/2017 | Angela Wagoner | angie.b.8372@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 09/28/2017 | Emily Karr | ekkarr6@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | The wait time was definitely impressive, and my favorite part about the whole visit. Everyone was friendly and the doctor was very funny, but I've never been in a place of business with such good timing. | |
| 09/28/2017 | Lebrian Ridley | audreyhenderson@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | | ||
| 09/29/2017 | Sherry Toney | sherrytoney@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | It was extremely fast services. Thank You Very Much. | Extremely Satisfied | 10 | 10 | tv Radio direct-mail newspaper billboard health-fair online-ad social-media web-search other | I wouldn't change a thing. |
| 09/29/2017 | Kamal Balasubramanian | kamalb.b01@gmail.com | Hoover | Bonnie-Kim Hang, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/29/2017 | Huntsville East | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | 10 | web-search | ||||
| 09/29/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 09/29/2017 | David Bearden | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 09/29/2017 | Fred Martin | mfredmartin@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | 9 | other | The Patient Portal doesn't seem to work. I have sent two messages asking for a response and have gotten no answers. | |
| 09/29/2017 | Todd Benson | toddgrantbenson@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Prices are too high. | Extremely Satisfied | 10 | 10 | web-search other | |
| 09/29/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 8 | 10 | web-search | ||||
| 09/29/2017 | Sally York | sjbyork@msn.com | Albertville | Michael J. Carboni, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/29/2017 | Madison | Doctor wasn't listed | 1 year | 2 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 9 | | Wait time | |||
| 09/29/2017 | Montgomery | I don't know | 4-5 years | 1 | 4 | 4 | 4 | 4 | 4 | Extremely Satisfied | Not Satisfied | 3 | 5 | other | The time in the office was horrible. My appointment time was at 1:30, and the exam (not including time to look at frames and order) 2 1/2 hours. I should not have to take a half day off work for an eye exam. | |||
| 09/29/2017 | Cathy Stevens | cstevens1957@mchsi.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 09/29/2017 | Sherrie Hunke | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 09/30/2017 | Hanna Kirkpatrick | hannakirkpatrick17@gmail.com | Moody | Gregory A. Hively, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | I usually hate going to the eye Dr. but this time was the first time I have actually enjoyed the visit. Thank you so much! | |
| 09/30/2017 | Ed Scheirer | edandpj@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 09/30/2017 | Edward Harwell, Jr. | Mobile | Murray Glusman, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 09/30/2017 | Ashton Skinner | Hoover | Victoria H. Hines, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 09/30/2017 | Sandra Shady | sandrashady@knology.net | Huntsville West | David A. Lee, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | Parking is the only problem . It is sometimes very hard to back out on a busy street like Bob Wallace. | |
| 10/01/2017 | April Wilson | aprilwilson817@gmail.com | Hoover | I don't know | 1 year | 5 | 5 | 5 | 2 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | 3 | 1 | billboard | It was a disaster and I will not be back for contacts at all. | |
| 10/01/2017 | Roger Seuferling | rogerseuferling@gus.pittstate.edu | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||
| 10/01/2017 | Mike Burrows | testermike@knology.net | Madison | Mary Tally Watson, O.D. | 2-3 years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | | I am sure there are many factors that go into the time it takes to process a patient but overall the hour and forty minutes total time that I spent at the surgery seems excessive. Particularly given that there only seemed to be three or four of us there at the time. I am sure there are folks that like to take their time but maybe you could develop a "fast track" process for those of us who say have lost their glasses and simply need to confirm their prescription and reorder their frames. Also, I don't pretend to understand how costs are calculated for eyewear but over $600 for a single pair of progressives is "eyewatering". Maybe I should have taken the time to explore cheaper options and there may not be any but if there are they weren't offered at the point of sale. | |
| 10/02/2017 | Madison | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||||
| 10/03/2017 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/03/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | 9 | web-search | ||||
| 10/03/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 10/04/2017 | Elesa Deane | elesa.deane@tenethealth.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Wonderful, quick and professional without the feeling of being rushed. | Extremely Satisfied | 10 | 10 | other | Can't think of a thing to improve. I love the new location! |
| 10/04/2017 | Jeanna Wing | jkwing3@gmail.com | Madison | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | 9 | other | ||
| 10/04/2017 | michael maley | mbmaley@yahoo.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | direct-mail other | ||
| 10/04/2017 | Stephen Wade | stephen.wade@us.af.mil | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | I needed to change my appointment date due to a conflict I called and they were able to work with me and provide me with an appointment right away. Outstanding customer service and Dr. Rossi has an excellent team. | |
| 10/04/2017 | belinda maley | mbmaley@yahoo.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | direct-mail | ||
| 10/04/2017 | Megan Elliott | Hoover | Christine D. White, O.D. | 1 year | 4 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 10/04/2017 | James Yarbrough | jyarbrough6671@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 2 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Everyone was very friendly and willing to answer any questions. Staff took a lot of time trying to determine the best way to file insurance that would benefit me the most. My visit was very pleasant because of the cheerful attitude of the entire staff. | |
| 10/04/2017 | Ashley Waller | ashleywaller86@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/04/2017 | Moody | Victoria H. Hines, O.D. | 5+ years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||||
| 10/04/2017 | Diane Cresswell | dcresswell@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | tv | Dr. Hammonds does a thorough examination & she's a very compassionate person. I've been seeing her for years & always enjoy my check-ups. | |
| 10/04/2017 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Limited selection | Extremely Satisfied | 9 | 8 | web-search | Very professional, awesome assistance with helping me choose lenses and frame. She took extra time to explain insurance and options | ||
| 10/04/2017 | Alden Arnold | aldena564@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 3 | 3 | 4 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | 6 | other | I was not fond at all about how long I had to wait for an appointment that I set weeks ago. It was very inconvenient as I had other places to go. 45 minutes is way too long to wait if there was an appointment set and I arrived 15 minutes early to fill in paperwork. I also felt like my appointment was very rushed and a lot was not explained to me during my time there. I had questions but they were moving so fast that I couldn't get a word out. I would say make sure the doctors and other staff are making the visits more personable. Patients should love coming back to their eye doctor and I only see this happening through making the there worth while through listening to patients and explaining things in detail. | |
| 10/04/2017 | Retha Baldwin | retha042001@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 8 | other | ||
| 10/04/2017 | Retha Baldwin | retha042001@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 8 | other | ||
| 10/04/2017 | Retha Baldwin | retha042001@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 8 | other | ||
| 10/04/2017 | Retha Baldwin | retha042001@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 8 | other | ||
| 10/05/2017 | Jen DiCarlo | aujen63@gmail.com | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/05/2017 | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||||
| 10/05/2017 | Linda Berthon | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | |||
| 10/05/2017 | Robert Goofwin | 88goodwin@gmail.com | Moody | I don't know | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | Not Satisfied | 0 | 0 | other | ||
| 10/05/2017 | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/05/2017 | Leslie Hooper | hooper3809@att.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 10/05/2017 | Bill Stanfield | billstanfield@hotmail.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Dr. Hively is one of then best Dr I USE. | Extremely Satisfied | 10 | 10 | other | |
| 10/05/2017 | Kara Savana Lightsey | savana.lightsey@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 10/05/2017 | Ashlynn Poole | ashlynnpoole@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | Gene Burbage is a WONDERFUL manager and Dr. Rossi is awesome!!! Erica did my tests and I just loved her! She was so nice!! I love Eye Care Associates! | |
| 10/06/2017 | DOUGLAS LANTRIP | dougail5117@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | tv other | ||
| 10/06/2017 | GAIL LANTRIP | dougail5117@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | tv other | ||
| 10/06/2017 | Donna Arculis | donna.arculis@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | N/A | Extremely Satisfied | 9 | 9 | other | |
| 10/06/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | 9 | other | Im always there 2-3 hours for our appointments and that's way to long. If it wasn't for loving dr carbon like we do we would go somewhere else. But he's the best. | |||
| 10/06/2017 | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | 9 | other | ||||
| 10/06/2017 | Thomas Self | taself@charter.net | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Will return for frame selection. | Extremely Satisfied | 10 | 10 | other | None |
| 10/06/2017 | Mary Margaret Miller | mary.miller@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/06/2017 | Candace Rachel | candace.rachel@ascension.org | Trussville | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff took such good care of me and helped me pick out both sunglasses and frames for my glasses. They were all great! | Extremely Satisfied | 10 | 10 | other | |
| 10/06/2017 | Edward Layne | edlayne@hughes.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/06/2017 | Angie Fulcher | angie.fulcher@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/06/2017 | Joyce Thomas | jt3221@aol.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Dr. Moutrie is very kind, explains procedures and options well. | Extremely Satisfied | 9 | 9 | other | |
| 10/06/2017 | Scottsboro | A. Teresa Glass, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||||
| 10/06/2017 | Janice Burrough | jburrough@gmail.com | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/07/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 9 | | ||||
| 10/07/2017 | Tamara Harrison | tamharison@aol.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | I didn’t select frames this visit but will in the future. The frames are fairly current and there are many to look at but they all look alike. Let Lisa select frames for us!!!! | Extremely Satisfied | 10 | 10 | other | I am at the Hoover office because I will follow Lisa anywhere she goes! Lisa Frye is the best in the business. I wish Lisa were able to “buy” or select frames for ECA because she is fabulous at the “buying” level of customer care as well as what she does every day. Lisa wasn’t there when I went for my eye exam so I will go back for frame selection when she is there. Since this was my first time at the Hoover office I wasn’t familiar with people. Although very friendly, I thought Stephanie was Dr. White and had no idea she wasn’t the doctor! Perhaps introducing themselves would eliminate confusion. Great experience and I really like Dr. White! |
| 10/07/2017 | Dawn Ringer | trails4us2001@yahoo.com | Arab | Gina Scott, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | direct-mail other | ||
| 10/07/2017 | Kelli | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | |||
| 10/07/2017 | Kelli Noble | kelliwnoble@hotmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/07/2017 | Kellie Graff | kelliegraff@gmail.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | No high pressure sales pitch to put me in the higher priced frames. They answered questions and then let me take my time shopping for the frame I liked. | Extremely Satisfied | 10 | 10 | other | Love DR. HIVELY. I have a u inquest issue with my eyes - cataract surgery in one and not the other and he has worked with me relentlessly to find a solution to make it easier for me to read for work and for pleasure. |
| 10/07/2017 | Kellie Graff | kelliegraff@gmail.com | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | No high pressure sales pitch to put me in the higher priced frames. They answered questions and then let me take my time shopping for the frame I liked. | Extremely Satisfied | 10 | 10 | other | Love DR. HIVELY. I have a u inquest issue with my eyes - cataract surgery in one and not the other and he has worked with me relentlessly to find a solution to make it easier for me to read for work and for pleasure. |
| 10/08/2017 | Dorothy Jackson Rexrode | dajacksonr@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | NA. Got contact lenses. | Extremely Satisfied | 10 | 10 | other | Great customer service from staff and ophthalmologist. |
| 10/08/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | other | I think the contact lens exam price is a little high. I was charged $51 for someone to look at how they fit on my eye and to read a couple lines of letters. Knowing the insurance companies don’t cover this yet still charging so much is frustrating. | |||
| 10/08/2017 | Kristy Mizzell | kristymizzell@gmail.com | Northport | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/08/2017 | Sandye Nance | sandyenance@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 10/08/2017 | Kathleen Mahoney-Norris | mahoneynorris@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Nothing I can think of to improve--all very efficient and professional. | |
| 10/09/2017 | RANDY LINN | randylinn@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 10/09/2017 | Mary Ellen Dixon | mellen.dixon@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/10/2017 | Hoover | Lori A. McStoots, O.D. | 1 year | 1 | 4 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 1 | 4 | web-search | The wait time was too long. I arrived for my appointment early. I waited about forty minutes to see the actual doctor and about an hour for the entire exam. I would NOT like to go back. Also, they're listed as an in network vision provider on my insurance, but their services aren't covered. | |||
| 10/10/2017 | Dawn Alves | dawnalves@gcboe.net | Albertville | Michael J. Carboni, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 10/11/2017 | Shanika Baskin | shanikabaskin57@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great selection!! | Extremely Satisfied | 10 | 10 | other | Nothing.. |
| 10/11/2017 | Shanika Baskin | shanikabaskin57@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great selection!! | Extremely Satisfied | 10 | 10 | other | Nothing.. |
| 10/11/2017 | William Bass | wabass104@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Have not selected one yet | Extremely Satisfied | 10 | 10 | web-search | |
| 10/11/2017 | William Bass | wabass104@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Have not selected one yet | Extremely Satisfied | 10 | 10 | web-search | |
| 10/11/2017 | Rena Perkins | rperkins40@gmail.com | Arab | Doctor wasn't listed | 5+ years | 2 | 4 | 4 | 3 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 8 | 8 | web-search | The only complaint is the wait time to be called back was an hr after my appointment time. | |
| 10/11/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/11/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/11/2017 | Beverly Norrell | bbbnas5@gmail.com | Albertville | Michael J. Carboni, O.D. | 1 year | 2 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very satisfied | Extremely Satisfied | 10 | 10 | newspaper other | I was extremely pleased |
| 10/11/2017 | Kanard Middleton | tp105@hotmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 9 | web-search | ||
| 10/11/2017 | Karen Johns | kbjohns@gmail.com | Hoover | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Staff and doctor were both excellent. | |
| 10/11/2017 | Mara Delaney | foxwalker17@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/11/2017 | Mary Inza Knight | mik10@comcast.net | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | ||
| 10/12/2017 | Chris Ruff | cruff07@gmail.com | Hoover | Lori A. McStoots, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Perfect timing with the current sale. I was able to find a quality frame and lenses at a great value. | Extremely Satisfied | 10 | 10 | other | |
| 10/12/2017 | Stewart Joyner | stewart.joyner@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/12/2017 | John Terrence Joyce | jtjoyce18@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/12/2017 | Janice Ligon | jligon817@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/13/2017 | Huntsville West | Kristin S. Sullins, O.D. | 4-5 years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | other | I have only had this first visit. | |||
| 10/13/2017 | James Rice | james382046@yahoo.com | Hoover | Lori A. McStoots, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 10/13/2017 | Carol Wilson | carolwilson007@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Staff assisting with frames was very friendly and very helpful with cost breakdown and knowledge of the frames available. | Extremely Satisfied | 10 | 10 | other | My only comment for improvement (which may not be possible) is this particular location has terrible parking. I would say if there was a way to expand the parking on the side with this location I'd highly recommend that. Otherwise everything I experienced there was top notch. |
| 10/13/2017 | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 10/13/2017 | Jillian Green | jillnolin@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 1 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 6 | 9 | | I waited one full hour for the doctor. As I was about to walk out she showed up. During check out I was told I owe $60 for a contact lens fitting which I would have not bothered getting them had I known I would be charged $60 to receive one pair of contacts! Completely unsatisfied and will be looking to change doctors due to these two complaints. | |
| 10/13/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/13/2017 | Teri Coan | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | | |||
| 10/14/2017 | Sean Brainerd | brainerds@knology.net | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | none | Extremely Satisfied | 9 | 10 | health-fair | |
| 10/14/2017 | Emily Hicks | hicks.michelle67@yahoo.com | Arab | Doctor wasn't listed | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 10/14/2017 | Jacob Moody | jake.moody82@live.com | Hueytown | Bonnie-Kim Hang, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Dr. Kim Hang was absolutely amazing. I have found a life long eye doctor. This was my first time seeing an eye doctor. The staff was also great and exceed my expectations. Great experience. Thank You for a very pleasant experience. | |
| 10/14/2017 | Patti Jackson | pgjackson07@gmail.com | Tuscaloosa | I don't know | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not a patient and Not Interested! | Does Not Apply | 0 | 0 | other | Please remove ALL mailings/correspondence to 6351 Covington Lane, Tuscaloosa, AL 35405-7031. Due to the name of Natale Postle committing fraud by using this address. She has never lived at and should not be associated with this address. To our surprise we received a postcard from EyeCare today and this was very disturbing and upsetting to see her name on our address. Please remove our address from your mailing lists ASAP! Natale Postle's name should NEVER be associated with this address. Thank you for your prompt attention in getting this corrected! |
| 10/14/2017 | Toni Shoemaker | teeshoe21@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 1 | 5 | 5 | 5 | 3 | 3 | Extremely Satisfied | Mostly Satisfied | 5 | 10 | other | I waited over an hour to be seen. I was pleased with the staff and physician. The lens and frames area is staffed by the office staff, so they are answering phones and registering patients while trying to help you select grasses and frames. | |
| 10/15/2017 | JaWanna Ward | jawannaward@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Please get more frames for Medicaid patients | Extremely Satisfied | 10 | 10 | other | I love that it is so convenient I love the staff they are always great and they work with my work schedule as far as scheduling me and Jalan appointments everyone is awesome. |
| 10/15/2017 | Leslie Yow | lahayes81@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search other | ||
| 10/15/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 4 | 4 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 8 | 9 | other | ||||
| 10/16/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 10/17/2017 | Jill Watson | jillcomfortwatson@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I don't understand who did my eye exam... was she a doctor in training? a student? She didn't introduce herself... unprofessional | Extremely Satisfied | 8 | 8 | | |
| 10/17/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 10/17/2017 | delynn pope | delynnpope@gmail.com | Albertville | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/18/2017 | Chelcie Reaves | chelciecryer@albertk12.org | Arab | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | social-media | ||
| 10/18/2017 | Nason Snow | AESnHSV@GMail.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/18/2017 | Nicole Mitchell | n.mitch98@yshoo.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/18/2017 | Anita Parker | aparker@madisoncity.k12.al.us | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/18/2017 | Susan Bish | msbish14@gamil.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/19/2017 | Trussville | James E. Skoney, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search other | ||||
| 10/19/2017 | Pamela Collier | pcollier@jhcollier.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | none | Not Satisfied | 3 | 9 | other | I requested a prescription from Dr Amos but did not receive. I requested it again when checking out but was told Dr Amos was with a patient and they would call it into my pharmacy. That did not happen. I called the following day to remind the staff and they stated it would be done but unfortunately that did not occur. I just called and again requested. The staff member stated the prescription would be called in immediately. Let's hope it occurs now. |
| 10/19/2017 | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/19/2017 | Edward West | ed.west1517@att.net | Albertville | Michael J. Carboni, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Not Satisfied | 5 | 10 | other | No will answer the telephone. I left a message early in the week. no return, call back at the end of the week still no answer. Ad said Monday through Thursday open until 5:30 pm must turn off the phone. not happy. I need my glasses. | |
| 10/20/2017 | Erica Horton | elhorton30@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | other | ||
| 10/20/2017 | Will Hewlett | willkhewlett@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 10/20/2017 | Will Hewlett | willkhewlett@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 10/20/2017 | Betty Scurlock | bjscurlock1952@yahoo.com | Hoover | Bonnie-Kim Hang, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | 7 | other | I would prefer that ALL charges be explained at the time of scheduling with new patient. I was told of exam charges but nothing mentioned regarding additional charges if contacts were desired. | |
| 10/20/2017 | Katie Green | katie.green1031@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 4 | 4 | 5 | 5 | 3 | 1 | Extremely Satisfied | Mostly Satisfied | 10 | 10 | other | ||
| 10/20/2017 | Ashley | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | |||
| 10/21/2017 | leland gilmore | daleglmr@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | The whole staff was very courteous, friendly and knowledgeable. It is an enjoyable experience, | |
| 10/21/2017 | Natasha Williams | natasha_williams0917@hotmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/21/2017 | Joy Reeves | jnreeves1969@hotmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 9 | other | ||
| 10/21/2017 | Alice Crowe | nettcrowe@gmail.com | Hueytown | I don't know | 2-3 years | 3 | 3 | 2 | 2 | 1 | 1 | Not Satisfied | Based on the price I was given even after insurance and a 50% allowance the cost was excessive. I will not be purchasing my glasses from Eye Care Associates. | Not Satisfied | 0 | 3 | other | I, along with my family, was a long time patient years ago. Due to insurance requirements I’ve been away for a few years. I will never go back to this facility. The technician doing preliminary testing lacked knowledge of how to use the equipment. He had to repeat testing but I dont know why. The doctor was a female oriental and I liked her a lot although I do not know her name. That was the only good experience I had. I will not be back and will not recommend this location to anyone. |
| 10/23/2017 | Elizabeth Rice | kwrice44@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | 8 | other | ||
| 10/23/2017 | Lacinda Vernon | Krissy200324@yahoo.com | Southside | April Player Jones, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | April Player Jones explains and answers any questions ask about your eyes. She does a great job making sure you understand your overall eye health. Also, makes sure you know how to fix any problems. Keep up the awesome work April! 😁 Very friendly and kind to interact with. | |
| 10/24/2017 | Allison Thompson | allisonmoore31@gnail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 10/24/2017 | Hoover | Christine D. White, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/24/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 2 | 3 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | | wait time | |||
| 10/24/2017 | Alana Jackson | ninisjoy@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | I really like this office staff and Dr Rossi. Very friendly. I did go to the Vaughn Rd office. I had lasik surgery there several years ago. I live in Millbrook and this location was more convenient. The Montgomery office was very nice as well. | |
| 10/24/2017 | Alana Jackson | ninisjoy@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | I really like this office staff and Dr Rossi. Very friendly. I did go to the Vaughn Rd office. I had lasik surgery there several years ago. I live in Millbrook and this location was more convenient. The Montgomery office was very nice as well. | |
| 10/24/2017 | Rodger Morrison | rmorrison@troy.edu | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Does not apply. | Extremely Satisfied | 10 | 10 | web-search | My only comment is that I'm a big guy (6'4 and 296 lbs), plus I have a disability, so most of the equipment could not easily be adjusted for my size. I was able to compensate by just "slouching down" or "leaning forward and down" into the equipment. This is not unusual for me, and it was not a big deal. I don't expect anything to be different and don't think it would be worth the cost to upgrade assets just for us tall/big folks. All in all, a 5 out of 5 experience, as usual and expected. My visit this time was for an eye exam for issues related to diabetes, as part of my medical insurance wellness program. Dr. Jackson was spot-on with everything, fixed a minor issue I was having, and even made a couple of recommendations about some over-the-counter supplements I have been taking. I won't go anywhere else, unless Dr. Jackson ever decided to, and I would probably travel to wherever he was just for my eye care. Keep up the good work. I've recommended this place to my entire family, along with many colleagues and friends (I'm a professor and amateur astronomer). |
| 10/25/2017 | cathy kelley | cskelley52@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | only ordered contacts | Extremely Satisfied | 10 | 10 | other | everyone was great |
| 10/25/2017 | Hayden Lee | mblee0588@yahoo.com | Madison | John A. Walters, O.D. | 2-3 years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 10/25/2017 | Frank Buck | Frank@FrankBuck.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | During this visit, both Dr. Hang and Dr. Hammonds worked with me. Dr. Hammonds was my reason for coming to Eye Care Associates years ago. This visit was my first with Dr. Hang. I was extremely impressed with how she explained things and the type of questions she asked. She is an outstanding addition. | |
| 10/25/2017 | Mary Watterson | marywatterson@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | No | Extremely Satisfied | 10 | 10 | other | N/A |
| 10/25/2017 | Brooke Baker | brandylynn10@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 10/26/2017 | Nichole Quillen | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | |||
| 10/26/2017 | Bruce Taylor | btaylor@marathonelectrical.com | Trussville | Carrie E. Wolfe, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | ||
| 10/26/2017 | Zandra Colston | Zandra.colston@yahoo.com | Montgomery | Benjamin Harris, O.D. | 5+ years | 3 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | I was very please with Dr. Harris and his staff!!! | |
| 10/26/2017 | Bonnie Davis | born2b_free94@yahoo.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 7 | | The wait time - I had people sitting beside me whose appointment was at 2:40 and 1 hour later they are still waiting to be called back. I waited almost 45 minutes before I was called back | |
| 10/26/2017 | Sherry Devineni | sherry.devineni@gmail.com | Madison | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Have enjoyed going to Dr. Walters for many years. | |
| 10/26/2017 | Ashton Baker | asb0014@uah.edu | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 3 | 3 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 8 | web-search | ||
| 10/26/2017 | Ashley | ashleykelsey84@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 10/26/2017 | Charles Vianey | charles.vianey@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 10/26/2017 | Sherman Collins | sherm1591@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 10/27/2017 | Dolan Welsh | kent.welsh@gmail.com | Mobile | Murray Glusman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/27/2017 | Diane Free | dianefree55@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/27/2017 | Gail Huey | ghuey@jpippinlaw.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 8 | other | I was greeted very nicely but due to whatever watched at least 3 or 4 patients that signed in after me be taken back for their appointments which is something I had not seen before. The Technicians were fantastic once I was called. Do not mean to fuss BUT customer service IS important to me because I doubt very seriously if the two young ladies like to wait for anything. See you next year!!! | |
| 10/28/2017 | Muriel Raymo | raymomuriel17@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/28/2017 | Muriel Raymo | raymomuriel17@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 10/28/2017 | Albertville | Michael J. Carboni, O.D. | 4-5 years | 1 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Mostly Satisfied | 8 | 10 | other | I waited for 2 hours before being called back for my scheduled appointment. I was at the office for a total of 3 hours for an eye exam. The doctor is fabulous but the waiting time is awful. I had to call in late to work. There were 2 others in front of me that left due to the wait time, if they had not left I would have been there longer. I feel like the scheduling department could use some attention. | |||
| 10/28/2017 | Kinya Sampson | kinyasampson@gmail.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 2 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 8 | 8 | other | What time was my only complaint. It took a really long time to get back. | |
| 10/29/2017 | Sunena Argo | sunenachhabra@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | My doctor was unable to see me last minute. I was very grateful to Dr. White for working me into her schedule so that I didn't have to reschedule. She was very courteous and through. | |
| 10/29/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 10/29/2017 | George Wood | georgewood617@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Everything thing was done in a professional way. | Extremely Satisfied | 10 | 10 | direct-mail web-search | N/A |
| 10/30/2017 | Northport | Rose M. Betz, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 10/30/2017 | Timothy Ames | timothy.ames@regions.com | Hoover | I don't know | 1 year | 5 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | My Eye Exam was on Friday September 9th, 2017. It is now Monday October the 30th and I still have not received my glasses. I have spoken with the staff several times and been assured they would arrive shortly. They were due in on the 28th, I called and were told that it would be another week, called back still no glass, should be another week. This time called and asked to speak to a manager, who said the glasses were on backorder but would there Monday the 16th. Still no glasses, called back again and was assured my glasses would be ready on the 20th. Still no glasses. Why can no one give me a direct answer about my glasses, and given the amount of time that has passed why have no alternatives been offered. I have been a customer of ECA for many years and am so dissatisfied with this experience that I really like I should take my business elsewhere because no one with EyeCare Associates seems to care. | Not Satisfied | 2 | 9 | web-search | Please refer to above! |
| 10/30/2017 | Madison | Doctor wasn't listed | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 9 | other | ||||
| 10/31/2017 | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Keep up the excellent serivce | Extremely Satisfied | 10 | 10 | other | |||
| 10/31/2017 | Charles DeMichele | jeannie.m.ortiz@gmail.com | Huntsville West | Kristin S. Sullins, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/01/2017 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 8 | 8 | other | ||||
| 11/01/2017 | Eidan Gonzalez | mariafrancisco76@hotmail.com | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 4 | 5 | 5 | 1 | 1 | Mostly Satisfied | Mostly Satisfied | 7 | 7 | other | ||
| 11/01/2017 | joel gaston | DONGASTON321@GMAIL.COM | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | The visit was excellent. It was a large plus to not have to fill out patient info forms when nothing had changed. This never did make sense. Dr. Amos and the staff were exceptional as usual. | Extremely Satisfied | 10 | 10 | other | |
| 11/02/2017 | Courtney Bagwell | courtneywilson20@yahoo.com | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/02/2017 | Larry Borders | larryb@oilequipmentco.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Staff was excellent, Dr Hammonds excellent, it just took way too long, I thought, for an annual exam. From arrival to departure, right at 2 hours. That may be normal, I just wasn't prepared for that. | Extremely Satisfied | 9 | 10 | | Time frame of exam |
| 11/02/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 11/02/2017 | Arinn Templin | joni_templin@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/02/2017 | LaShandra Myrick | myrick2@htcnet.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||
| 11/02/2017 | Joe Wooley | joseph.wooley@live.com | Cahaba | Casey M. Brown, O.D. | 4-5 years | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | 8 | web-search other | ||
| 11/03/2017 | Deborah Owens | debbie.owens59@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I can never actually see the frames on me and how they look because they are blurry. I trust the associate helping me decide which ones look the best. | Extremely Satisfied | 10 | 10 | other | Everyone is very welcoming from the time I get there to the time I leave. |
| 11/03/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 11/03/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 11/03/2017 | Gloria Burrell | burrellk7@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/03/2017 | Madison | Doctor wasn't listed | 1 year | 3 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | 8 | other | ||||
| 11/03/2017 | Paul Nurre | prnurre@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | Work to get the optical picture of the eyes covered by insurance or include it as part of the visit. | |
| 11/03/2017 | Brian Hill | beh19939@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | 9 | other | ||
| 11/03/2017 | Leslie Taylor | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | | |||
| 11/04/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Doctor is great. Sorry it was Friday at 1pm and everyone was ready to get off work. | Mostly Satisfied | 8 | 8 | other | Don't take one of the last appointments before the weekend. | ||
| 11/04/2017 | Donna Tillery | dmtillery29@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/05/2017 | Bethany Speegle | bethanyj.rn@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | I did not look at frames | Extremely Satisfied | 10 | 5 | | This was a great annual visit to Dr. Hively. I really love this office and the staff I've encountered. Dr. Hively was extremely nice and friendly. His exam was professional and timely. I love that this office doesn't need to dilate my eyes and ruin the rest of my day! The only complaint I have about the visit is that one of the front desk staff apparently had her child there in the office after school(?). The girl was running around all over the frames area and talking really loudly and begging her mom for every pair of frames. Her mom (the office staff person) kept replying that the child didn't even wear glasses. The child was allowed to just run around all over the office, back and forth between the waiting/frames area and the front desk area. The mom didn't do anything to try and make her behave and sit in one place and remain quiet (which is what I would have done if I had to have my child at my workplace). I just found this very unprofessional and annoying really. I am a medical professional myself and have high expectations for medical offices and their staff. I think that the staff shouldn't have their children there, and if they must, the child needs to sit in the waiting area quietly and wait on parent to get off work. |
| 11/05/2017 | Liz Dawson | lizvdawson@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/05/2017 | Emma Nelson | Hoover | Christine D. White, O.D. | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | |||
| 11/05/2017 | Alexandria Nelson | nelson.alexandria@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | web-search | ||
| 11/07/2017 | Judy Word | judyannword8263@gmail.com | Albertville | Michael J. Carboni, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/07/2017 | Rita Hinson | rhinson003@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | tv | ||
| 11/08/2017 | Ronda Elliott | elliottrblc@msn.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/08/2017 | Darla Mayo | darla.mayo@mastec.com | Hoover | Christine D. White, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/08/2017 | Will Goins | goins@ieee.org | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 3 | 5 | 5 | 3 | 1 | 1 | Not Satisfied | The optician staff was rude and argumentative. | Not Satisfied | 0 | 0 | | We are very pleased with dr nicastro. The optician staff was not helpful, they were rude and argumentative, not following the direction of dr. Nicastro. |
| 11/08/2017 | Arab | Doctor wasn't listed | 1 year | 2 | 5 | 5 | 3 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | 9 | other | My appointment was at 10 and I wasn't finished until 12. | |||
| 11/08/2017 | Charles Marlin | charlie.marlin@hsvutil.org | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 11/08/2017 | David Waller | ashleywaller86@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/08/2017 | Rich Ruffini | richruffini@gmail.com | Arab | Doctor wasn't listed | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/09/2017 | Gregg Lee | glee@albertk12.org | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | Wait time is horrible! | |
| 11/09/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | Such friendly staff. I loved that they took the time to explain my insurance benefits to me. Dr Brown was also wonderful to explain everything she did and what I need. | |||
| 11/09/2017 | Robert Haraway | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great Staff and excellent doctor who actually spends time with you and listens to your specific concerns! | Extremely Satisfied | 10 | 10 | | ||
| 11/09/2017 | Calvin Rowle | calvin.rowle@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/09/2017 | juanita wyatt | jwyatt@bcbsal.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/09/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 11/09/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 11/09/2017 | Jon Miller | dmiller1856@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/10/2017 | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 11/10/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 11/10/2017 | Jamie Walls | jamieswalls@yahoo.com | Arab | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I saw Dr. Gina Scott and Tiffany Hardy and Susie Lawrence were great to be helpful and work with | Extremely Satisfied | 10 | 10 | other | |
| 11/10/2017 | jimmie shoulders | jimmy.shoulders@sanmina.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 11/10/2017 | Ashley Casiano | ashleyhammanncasiano@gmail.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/11/2017 | JuLeigh Rickles | juleigh64@me.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/11/2017 | Brent Quinney | bequinney@gmail.com | Cahaba | Casey M. Brown, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/11/2017 | Shaina Sargent | Bsarge61@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/12/2017 | Larry Freeman | larry@brownrecycling.com | Arab | Doctor wasn't listed | 1 year | 3 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Mostly Satisfied | 7 | 8 | other | My family and myself have used this facility for several years now. We have always been very happy with the service provided and with the eyeglasses purchased. This visit just seemed to be a little impersonal and chaotic though it took over two hours. | |
| 11/13/2017 | Candace Y Phillips | candaceyp@gmail.com | Arab | Gina Scott, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/14/2017 | Tabatha Lehman | l_lehman2001@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | n/a | |
| 11/14/2017 | Laura Dennis | lauradennis414@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/15/2017 | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | Leigh and the front desk staff are all delightful. | |||
| 11/15/2017 | Sandra Huffman | Hoover | Bonnie-Kim Hang, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | 7 | other | |||
| 11/15/2017 | Christopher Brandon | brandon@brandonglasslaw.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 11/15/2017 | Christopher Brandon | brandon@brandonglasslaw.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 11/15/2017 | Jeffrey Davis | jdavis928@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I’m coming back with my wife because she has to look at me all the time! | Extremely Satisfied | 10 | 10 | other | Dr. Hammonds is THE BEST! She cares for my overall health. In addition, she always asks me about my family who she either knows as patients or simply by my talking about them in the past. I love Dr. Hammonds, not only as a professional, but she makes me feel like I’m a friend, too. |
| 11/15/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||||
| 11/15/2017 | Charles Tilton | cdtil@hotmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/15/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | online-ad | ||||
| 11/16/2017 | Rodney Ford | lewis.r.ford@saic.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/16/2017 | Marilyn Scoggins | mmccrack@bamaed.ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/16/2017 | Sonia Carrington | sonia@racingusa.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | | My experience at Eye Care Associates has continued to be pleasant. Not only is Dr. Amos an exemplary ophthalmologist, the staff is welcoming, knowledgeable, and professional. | |
| 11/17/2017 | Linda Collins | ibvikinggirl88@gmail.com | Huntsville West | Benjamin Pendergrass, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | web-search | ||
| 11/17/2017 | Connie Hite | lizzy.hite@westrock.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/17/2017 | Tandria Black | tandriaashlyn@gmail.com | Arab | Gina Scott, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/19/2017 | Amanda Abercrombie | alhabercrombie@gmail.com | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | 9 | web-search | ||
| 11/21/2017 | Newton Williams | newtonmonica@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | other | Had a hard time making appointment, first told me there were no more appointments this year. Had to ask to speak to Dr Walters to get attention and an appointment. | |
| 11/22/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||||
| 11/22/2017 | Marvin Maxwell | mmaxwell1944@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 10 | other | ||
| 11/22/2017 | Jacqueline Chalk | dustyflyer2000@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | web-search | ||
| 11/22/2017 | Gena Dismuke | ajdismuke@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 2 | 5 | 4 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 5 | 7 | other | ||
| 11/23/2017 | Stephanie Mann | mannfam00@yahoo.com | Madison | Doctor wasn't listed | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | 10 | other | ||
| 11/23/2017 | Myra Weaver | mweaver948@yahoo.com | Arab | Michael Freeman, O.D. | 4-5 years | 5 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 6 | 8 | other | The front desk receptionist was rude and very unfriendly. Could benefit from additional training. | |
| 11/24/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||||
| 11/24/2017 | Melanie Brown | mbrown32260@icloud.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other | ||
| 11/25/2017 | Libby Mcintosh | libmcinto@yahoo.com | Greystone | April Player Jones, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Loved the staff and dr, we will be coming back in the future for the whole family’s needs. | Extremely Satisfied | 10 | 10 | other | |
| 11/27/2017 | DARLENE SELF | TEAPARTYCASTLE@GMAIL.COM | Moody | Gregory A. Hively, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | 10 | | ||
| 12/01/2017 | Ruth Church | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | |||
| 12/02/2017 | Neicy Palmer | neicy_newlife@yahoo.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | It would be nice when selecting frames if the tech would bring a variety of glasses in various price arranges to look at when a person is undecided. | Extremely Satisfied | 10 | 10 | other | |
| 12/04/2017 | jolene sanderson | gladysjo@aol.com | Hoover | Lori A. McStoots, O.D. | 5+ years | 5 | 5 | 5 | 5 | 1 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | tv | ||
| 12/04/2017 | jolene sanderson | gladysjo@aol.com | Hoover | Lori A. McStoots, O.D. | 5+ years | 5 | 5 | 5 | 5 | 1 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | tv | ||
| 12/04/2017 | jolene sanderson | gladysjo@aol.com | Hoover | Lori A. McStoots, O.D. | 5+ years | 5 | 5 | 5 | 5 | 1 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | 9 | tv | ||
| 12/11/2017 | Southside | April Player Jones, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | | ||||
| 12/18/2017 | Thomas Howell | howell602@att.net | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 1 | 1 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | 0 | | This is without a doubt the worst run office in history. The waiting times are terrible. I have been in this office at least 6 times in the last year and the minimum wait time has been 45 minutes. There have three times (today is the most recent) that I have waited over one hour and did not see him. I will not go back. My time is just as valuable and I refuse to wait to see any doctor for over an hour. | |
| 12/22/2017 | Jane Tuggle | jtuggle@hiwaay.net | Madison | Michael St. Peter, O.D. | 1 year | 3 | 4 | 5 | 4 | 3 | 3 | Mostly Satisfied | Extremely Satisfied | 9 | 9 | other | I felt the staff genuinely cared about my eyes and making me comfortable. | |
| 01/04/2018 | Gina Battle | ginabattle@yahoo.com | Madison | I don't know | 1 year | 2 | 1 | 1 | 4 | 1 | 3 | Not Satisfied | Not Satisfied | 0 | 1 | | ||
| 01/09/2018 | Patti | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 3 | 3 | Does Not Apply | Was looking for a particular frame and when I told the gal she said they did not carry it and she did not recommend anything else or help me further. | Extremely Satisfied | 9 | 9 | | ||
| 01/17/2018 | Mary Tuggle | jtuggle@hiwaay.net | Madison | Michael St. Peter, O.D. | 1 year | 2 | 4 | 4 | 4 | 3 | 2 | Extremely Satisfied | Mostly Satisfied | 8 | 9 | other | ||
| 01/22/2018 | Lynn Divoll | ldivoll@gmail.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | 9 | other | ||
| 02/11/2018 | Wilma Merriweather | wilma.l.merriweather@gmail.com | Center Point | Clyde G. Echols, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | 10 | other |