Below is a table containing all of the patient survey results. After you export to Excel, choose to open it, and "Save As" with a more meaningful file title.
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| Date | Name | Office | Doc | LastExam | Wait | Exam Explain | Doc Satisf. | Greeting Rating | Rvw. Lens Rating | Frame Assist Rating | Frame Selection | Frame Sel. Comments | ECA Satisf. | Rec. Likely | Staff Rating | How Heard | Comments | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07/28/2016 | Bay Minette | Jimmie Jean Corley, O.D. | 1 year | 4 | 2 | 2 | 2 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | | |||||
| 08/02/2016 | Jasha Lentini | jashalentini@icloud.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 3 | 1 | 1 | Not Satisfied | The lady helping me with frames was completely uneducated on how to do her job. She had to continually ask others to help her. She also over charged me, until another associate helped her. She was terrible and didn't know how to do her job. She kept repeating the same information when I asked her to explain my benefits, and it's bc she didn't understand it herself. There was also a guy working with her and he was being rude bc she would ask him questions and he would answer them, then walk away instead of staying with her and teaching her the proper procedures. I know his name was Josh bc she called for him at least 10 times. I don't remember her name. I just hope my glasses will arrive soon. This was Monday, August 1, 2016. | Mostly Satisfied | 10 | other | Educated your employees about benefits and basic customer service. Dr. Amos was amazing!! | |
| 08/02/2016 | Floncie Jones | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | N/a | Extremely Satisfied | 10 | other | N/a | ||
| 08/03/2016 | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||||
| 08/04/2016 | Mike Thompson | michael_thompson@kindermorgan.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 4 | 4 | 4 | 3 | Mostly Satisfied | Mostly Satisfied | 8 | other | |||
| 08/04/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Wasn't seen until 20 minutes after appointment time. That's too long. | ||||
| 08/04/2016 | Tuscaloosa | Rose M. Betz, O.D. | 2-3 years | 4 | 4 | 4 | 4 | 5 | 5 | Not Satisfied | Too expensive for customers on a budget. Asked for half of a $640 lens purchase. Could pay down the rest, but you couldn't get glasses until completely paid off. That doesn't help the customer. | Mostly Satisfied | 8 | other | ||||
| 08/04/2016 | Sarah Bailey Grammer | courtney.grammer@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | My sisters love the waiting area and the little token machines! | ||
| 08/04/2016 | Cathy Beth | cathyfbeth@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I think you used to have a cooler selection than you do now. The frames look ordinary not hip. | Extremely Satisfied | 10 | other | Every one is very nice | |
| 08/04/2016 | jim roy | jimroy@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/04/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 08/05/2016 | Renee | nayandalex@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Mary Boyd | mallisonboyd@hotmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 08/05/2016 | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 3 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 08/05/2016 | Lisa Weiland | weilandp@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Lisa Weiland | weilandp@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Jaylah brown | shundrekas@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard | |||
| 08/05/2016 | Jamya brown | shundrekas@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard | |||
| 08/05/2016 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 4 | 3 | 2 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | | |||||
| 08/05/2016 | Heather Tallent | heathertallent@otelco.net | Huntsville Valley | Kenneth R. Winton, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/05/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 3 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | other | |||||
| 08/06/2016 | Jennifer Richardson | curlyqtpie00@yahoo.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 4 | 4 | 5 | Does Not Apply | 5 | Extremely Satisfied | I I was very happy to see such a diverse selection. My daughter had several options to choose from and they all were acceptable choices. | Extremely Satisfied | 10 | web-search | The staff was very friendly and eager to answer all my questions. In addition the staff was very knowledgeable to answer the questions. The only thing that I saw needed improvement was the doctors bedside manner. He did not come across very approachable. He dI'd not smile once. He didn't do or say anything negative however he just didn't seem happy to be there. | |
| 08/07/2016 | L Lamb | l2lamb@hotmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Extremely Satisfied | 10 | other | |||
| 08/09/2016 | Nancy Pannell | rpnp@bellsouth.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Been going to Dr. Corley for years! | ||
| 08/09/2016 | Ameethyst Rayford | cookie.rayford@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 08/09/2016 | Mark Cobb | markhughescobb@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | It would probably help if frames were better separated on display, perhaps by size, then style of frame (thin and flexible, heavier plastic, etc.). I think most glasses wearers have certain types they prefer, so the choice is really just finding the ones that fit, feel comfortable and seem best suited for the face. | Extremely Satisfied | 9 | other | ||
| 08/09/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 08/10/2016 | Valerie Sellers | vgseller@southernco.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | This was my daughter's 1st eye exam and Dr. Corley was the best! She was so sweet and explained everything to my daughter about the exam and wearing glasses. | ||
| 08/10/2016 | Sophia Watkins | scwatkins13@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The office manager was AWESOME! | Extremely Satisfied | 10 | other | I love getting my eyes checked here! | |
| 08/10/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 08/10/2016 | Mariuca Iftime | mariucamvs@gmail.com | Hoover | Catherine S. Amos, O.D. | 4-5 years | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Exceptional service.All the staff was very knowleageble and very helpful! It is the best experience i had !!! | Extremely Satisfied | 10 | newspaper | Exceptional service !!! | |
| 08/10/2016 | Sandi Falkenhagen | sfalkenh@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | tv direct-mail social-media | |||
| 08/11/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 08/11/2016 | Gayle Bingham | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 08/11/2016 | Larry Blackwell | msnldub@msn.com | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 08/11/2016 | wilma tanner | wtanner@otelco.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | |||
| 08/11/2016 | M. B. Hopkins | Bamainal@aol.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/11/2016 | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 08/11/2016 | Gayle Slagle | gram02@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Would like to see a better selection of petite frames like what I ordered. | Extremely Satisfied | 10 | other | ||
| 08/11/2016 | Latoya Harris | candle0027@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/11/2016 | Latoya Harris | candle0027@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/11/2016 | Tim | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 08/12/2016 | Carson Jarmon | shanonherring@yahoo.com | Cahaba | Charles K. Brown, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/12/2016 | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search other | |||||
| 08/12/2016 | Pat Snodsmith | snodsmiths@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/12/2016 | LORENZO FORD | lford965@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very good selection of frames. | Extremely Satisfied | 10 | billboard | ||
| 08/12/2016 | Cassie Stinson | cassiedstinson@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail | |||
| 08/12/2016 | Jeremy Cushing | j_cushing@mac.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | Samantha, Dr St Peter, and the front desk were absolutely great. The Opticians were deplorable. I selected my on frames with zero input from the optician. When I finally asked about frames sizes and progressive lenses, she was extremely unknowledgeable. After completing my exam and checking out, I requested a quote for lenses as I had only been offered a quote for frames (she did not take off my insurance contribution) and I could hear the argument ensue in "the back" as to why I would want an estimate. When Tia (The Optician) came out she was rude and when I told her I had been prescribed progressive lenses , she said "they range from $105-175. When I asked the differences, she stated "greater channels". When I asked for a brochure or way to get more information, I was told "we don't provide any written information". As a healthcare provider and small business owner, I would suspect durable medical equipment, i.e. glasses, would be a major part of the business plan. I would not buy from Tia or Felicia if it was the best price. In todays environment of local and internet competition, I like to support local, but my experience with these two opticians was unsatisfactory. I expected to walk out with a written estimate (based on my insurance) with the options for lenses and the benefits to the upgrades. | Mostly Satisfied | 9 | web-search | I only put mostly satisfied because the clinicians and front staff were great. I will not recommend my acquaintances to use the retail portion of your business as long as that is the customer service to be expected. We are treated 100 times better by Target Opticians! I expected more! | |
| 08/12/2016 | Jimmie Cooley | jcooley@otelco.net | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail | |||
| 08/12/2016 | Sally Goldner | valentingold@yahoo.com | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/13/2016 | Maribeth Gray | michaelpeggy@bellsouth.net | Northport | Rose M. Betz, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 08/13/2016 | Jessie Berkeley | jabmsw@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | The staff is friendly and seem to be interested in your well-being. | ||
| 08/13/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 4 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | web-search | I'd like to have a more clear opportunity to ask questions. Particularly about things that maybe aren't directly related to the exam or lenses/frames. | ||||
| 08/14/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Dr. Hines and the office staff were great, very friendly. Dr. Hines really took her time and explained things to us and made us feel very important. Josh who helped us in the optical department was not very helpful in giving me the answers I needed regarding prices and options for our glasses and contacts were are considering. It wasn't that he wasn't nice but I had to pull every bit of info I needed out of him and I still didn't feel like I got the info I needed. Everything else was great though. | ||||
| 08/14/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 2 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | Mostly Satisfied | 8 | | |||||
| 08/15/2016 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Extremely Satisfied | 10 | other | ||||
| 08/15/2016 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | 10AM appointment. Wasn't seen until 11:05 AM. Haven't had this issue in the past | ||||
| 08/16/2016 | Gerald Wade | swade51604@aol.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | social-media | |||
| 08/16/2016 | Joe Elmore | joeelmore1@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/17/2016 | Paula Norris | pdnorris22@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/17/2016 | Will Hewlett | willkhewlett@yahoo.com | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 08/17/2016 | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 08/17/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 08/17/2016 | Vickie Gray | vickiegray@otelco.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Air Optix at Sam's Club $30.48 Air Optix Dr.'s office $40.49 It has always been hard for me to pay the extra $10 per box at the office but I wanted to support my local doctor. Now that there is another fee of $30 charged for purchasing from the doctor,(Contact Lens Services Level 1)I will go to Sam's. | ||
| 08/17/2016 | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 08/17/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 3 | Mostly Satisfied | Mostly Satisfied | 7 | web-search | It took me an hour to get my eyeglass frames. There were too many people doing the same thing. | ||||
| 08/17/2016 | Laura Noble | laura.noble72@gmail.com | Arab | Gina Scott, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | billboard web-search | |||
| 08/18/2016 | Tessa Tidmore | Tessatidmore@yahoo.com | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | |||
| 08/18/2016 | Mary Carleton | tarheel5@earthlink.net | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 08/18/2016 | Larry Carleton | tarheel5@earthlink.net | Madison | Mary Tally Watson, O.D. | 2-3 years | 1 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | The wait was too long; appointment was at 9:10 and I went to exam area at 9:40. | ||
| 08/18/2016 | Theresa McKibben | maestrotpm@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love Dr. Hammonds! I've been using Eye Care Associates for a long time, and I always leave there happy and satisfied! | ||
| 08/18/2016 | Theresa McKibben | maestrotpm@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love Dr. Hammonds! I've been using Eye Care Associates for a long time, and I always leave there happy and satisfied! | ||
| 08/19/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 2 | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | |||||
| 08/19/2016 | Jasmine Young | Cyoung6792@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I especially appreciated the staff in taking out the time needed for frame selection and finding the right color and fit. | Extremely Satisfied | 10 | tv Radio online-ad | ||
| 08/19/2016 | William Bridges | bridgwj@gmail.com | Hoover | Charles K. Brown, O.D. | 1 year | 4 | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Very pleasant experience. There was a bit of a wait time, but that was due to what seemed like a higher than usual patient volume so you can't fault for that. I've already recommended going here to my wife. | ||
| 08/19/2016 | Kristie Thomas | kristieathomas@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/19/2016 | Melinda Couchman | bamamimi52@outlook.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 08/19/2016 | Loretta Conley | lconley@ses-i.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/19/2016 | Karen F Bailey | kfbailey@southernco.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/19/2016 | Reagan Vickers | reaganv617@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/20/2016 | Justin Hostetler | jakeh@otelco.net | Arab | I don't know | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/20/2016 | Stephanie Marion | smarion1989@gmail.com | Arab | Gina Scott, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | I had an appointment scheduled for both, me and my daughter, And it was her first time. The staff was great about making her feel comfortable and not scared. Dr. Scott did a great job explaining everything to us and making us feel welcome. | ||
| 08/20/2016 | Robert Hunt | rhunt0773@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 2 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Technicians need to be aware of hearing problems. The ones working with me spoke so fast that I had no idea what they wanted. | ||
| 08/20/2016 | Kelli Farmer | kellifarmer@ymail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 4 | 2 | Does Not Apply | Does Not Apply | I didn't get new frames this year, but did change out my lenses. I felt like I was bothering the associate with questions about my options with my insurance. I couldn't leave my glasses that day so I returned the following morning. A different associate had to assist me and again I felt as though she didn't want to take the time with me. I had the best experience last year. I'm hoping my lenses come in correct. At this point I don't have a lot of confidence. It might be my fault the next morning when I went in, because I had no information other than the couple questions I'd been asked and price quoted from the previous day. I guess no information had been entered in the computer, the associate I spoke with wasn't there the following morning and the associate helping me didn't seem to want to. Anyway, my experience this year was not one that makes me want to be sure to return next year. I'll use the doctor, I liked her. I'll take my prescription and go elsewhere. | Mostly Satisfied | 5 | | Better communication. In the event another associate has to help you, there should be info in the computer to assist them. If there's not information, then the associate should start from scratch and not act like they would be so happy for the other associate to show up and take over. | |
| 08/21/2016 | Myra (Kim - Mom) Manley | khman200@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 08/22/2016 | HEATHER THACKER | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | ||||
| 08/22/2016 | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 08/22/2016 | jennifer greer | jenniferlougreer@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great expertise, great selection and great service. | Extremely Satisfied | 6 | other | everything is wonderful. hard to improve on it. | |
| 08/23/2016 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 08/23/2016 | Rose Marie Basinski | bazmach@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | Chloe Maine | russchloe@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | James Vincent | jim7vincent@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I was unable to use NVA insurance to purchase prescription sun glasses. I guess the insurance companies are not longer providing this option. | Extremely Satisfied | 10 | other | ||
| 08/24/2016 | Blake Isom | blakeisom@yahoo.com | Arab | Gina Scott, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | Bill Grindle | billgrindle@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/24/2016 | Chloe Slater | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | ||||
| 08/25/2016 | Terry Acuf | terryacuff@cci-hsv.com | Madison | John A. Walters, O.D. | 4-5 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/25/2016 | carla heard | carlamheard@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 4 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 08/25/2016 | Richard Crouch | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | direct-mail | ||||
| 08/25/2016 | Anna Knott | knottanna76@gmail.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/26/2016 | Tricia wells | pljwells@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | They offered to specially order a selection of frames to properly fit my face. Can't wait to see them. | Extremely Satisfied | 10 | other | ||
| 08/26/2016 | Robert Hendrix | nick6379@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have been with DR. Nicastro for many years and am very satisfied with his work and advice for my Eye health. | Extremely Satisfied | 10 | other | I am on Medicare and cannot afford the extreme prices of the glasses. it would benefit me and others that are on low incomes to have the ability of purchasing lens and frames at a lower price comparable to the many other companies around the Huntsville area. | |
| 08/26/2016 | Wade Ramsey | waderamsey@aol.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Outstanding staff and 1st class facilities. I've been with Dr. Amos and Hammonds for over 20 years....they're are absolute pros!!! Meredith & Tara were likewise very professional, engaging, welcoming, and both took the time to explain things prior to doing them (biggie in my book). Meredith needs to be sponsored for optometry school! Not sure of Tara's aspirations, but whatever they are you need to keep her! | Extremely Satisfied | 10 | other | Nothing on the service side. On the retail side, lower your frame prices (I'm private pay) and you'll sell more frames/lenses etc... | |
| 08/26/2016 | Kawanna Jones | Kawanna45@gmail.com | Montgomery | Everett Marshall, O.D. | 1 year | 5 | 5 | 5 | 1 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | other | My kids have been going to the same eye doctor since the age of 5....today, we weren't greeted, when we was asked to fill out paperwork, the receptionist tone was unfriendly and very rude, as we proceeded to be seated, she made a sigh sound, my daughter said mom what's wrong with her...I turned around and said give me my id and insurance cards back, I don't like your attitude, mind you , she ain't act surprised, another Lady said oh no she wasn't referring to you she was mad bout some else....first of all she being mad about anything, I should have not saw or heard the attitude. I'm a patient, a customer....Primary Eye Care Associates (Vaughn Rd location) just lost a patient for over 10 years! Now I'm looking for another doctor for my kids. | ||
| 08/26/2016 | Lacarra Bonner | lbonner@tuscaloosa.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | 4 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 08/26/2016 | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 08/27/2016 | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 08/27/2016 | Victoria Marshall | victoria.tm119@gmail.com | Madison | Michael St. Peter, O.D. | 5+ years | 3 | 5 | 5 | 1 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | When I entered the doctors office absolutely no one greeted me or acknowledged that I came in. I had to ask who i needed to talk to. I think your front desk staff could improve on greeting clients and making them feel welcome and wanted at this location. | ||
| 08/27/2016 | Rose Bennefield | rosebennefield@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | Radio | |||
| 08/28/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | | |||||
| 08/28/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | | |||||
| 08/29/2016 | Bernhard Boeckmann | bernhard.boeckmann@magna.com | Tuscaloosa | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | web-search | |||
| 08/30/2016 | Alan Salter | alancassie@aol.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 08/30/2016 | Karen Rickerson | k_rickerson@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I had mistakenly put my appointment on the wrong date in my planner but dr. Amos worked me in without a problem! | ||
| 08/30/2016 | Thomas Self | taself@charter.net | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 08/31/2016 | Brandon Burroughs | golson1987@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 3 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||
| 08/31/2016 | Trussville | James E. Skoney, O.D. | 2-3 years | 2 | 3 | 4 | 4 | 3 | 3 | Mostly Satisfied | I didn't think the selection was wide enough. | Mostly Satisfied | 7 | other | ||||
| 09/01/2016 | Jennifer Stevens | jensxglobal@gmail.com | Madison | Michael St. Peter, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 09/01/2016 | Madison | Mary Tally Watson, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 09/01/2016 | Andrea Anderson | andrea.anderson6316@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 3 | 2 | 5 | 3 | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | | Felt very rushed and Doctor wasn't very friendly! As she was looking in my eyes..the nurse was telling me prices and lens and I couldn't focus! Also decided to dialate my eyes without even asking. Didn't have a very good feeling while there and was very rushed while doctor was in the room! Not very personable at all! More than likely won't be back to office and will probably order contacts elsewhere. At checkout, was shocked as to how much I had to pay, insurance wasn't explained to me beforehand. I would have opted out of different things if I knew how much it was going to be. Very disappointed. | ||
| 09/01/2016 | John Spears | jbspears@comcast.net | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/01/2016 | Bonita | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 09/01/2016 | Bonita Harris | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 09/01/2016 | Bonita Harris | bonita2fl@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/02/2016 | Karen Crawford | puff.crawford@adph.state.al.us | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/02/2016 | Marlaa Denson | mdenson@clinicanywhere.com | Center Point | Clyde G. Echols, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | tv | |||
| 09/02/2016 | Cathy Stevens | cstevens1957@mchsi.com | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I didn't notice anything that needs to be improved upon. Staff are very knowledgeable and experienced, plus extremely friendly. | ||
| 09/02/2016 | Lisa Overton | overtonlw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I scheduled appointments yesterday for myself and two of my three sons. I arrived 5 minutes late due to pick up delays at school. The staff was so incredibly kind and accommodating. I felt a bit rushed at first upon arrival, but I honestly just interpret that as the receptionist's effort to keep all appointments on schedule. :0) For a hurried afternoon, I left Eye Associates feeling more relaxed, informed, and with a smile on my face. As the receptionist noticed the many activities I was juggling, she made a point to share some kind words to lighten the mood. The eye assistant to who took me back for additional measurements was equally kind and personable. Finally, the doctor shared information with me to help me understand the various options available to me and suited for my diagnosis. Again, I left feeling very informed and pleased. Thank you for a wonderful experience! | ||
| 09/02/2016 | Zachary Overton | overtonlw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I scheduled appointments yesterday for myself and two of my three sons. I arrived 5 minutes late due to pick up delays at school. The staff was so incredibly kind and accommodating. I felt a bit rushed at first upon arrival, but I honestly just interpret that as the receptionist's effort to keep all appointments on schedule. :0) For a hurried afternoon, I left Eye Associates feeling more relaxed, informed, and with a smile on my face. As the receptionist noticed the many activities I was juggling, she made a point to share some kind words to lighten the mood. The eye assistant to who took me back for additional measurements was equally kind and personable. Finally, the doctor shared information with me to help me understand the various options available to me and suited for my diagnosis. Again, I left feeling very informed and pleased. Thank you for a wonderful experience! | ||
| 09/02/2016 | Lee Overton | overtonlw@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I scheduled appointments yesterday for myself and two of my three sons. I arrived 5 minutes late due to pick up delays at school. The staff was so incredibly kind and accommodating. I felt a bit rushed at first upon arrival, but I honestly just interpret that as the receptionist's effort to keep all appointments on schedule. :0) For a hurried afternoon, I left Eye Associates feeling more relaxed, informed, and with a smile on my face. As the receptionist noticed the many activities I was juggling, she made a point to share some kind words to lighten the mood. The eye assistant to who took me back for additional measurements was equally kind and personable. Finally, the doctor shared information with me to help me understand the various options available to me and suited for my diagnosis. Again, I left feeling very informed and pleased. Thank you for a wonderful experience! | ||
| 09/02/2016 | Micheal Tyler | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Entire staff is great and friendly. | Extremely Satisfied | 10 | | |||
| 09/02/2016 | Charlene Story | Center Point | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 09/03/2016 | Brian Overstreet | Madison | Mary Tally Watson, O.D. | 1 year | 2 | 4 | 4 | 3 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | I waited about 30 minutes in the lobby. The technician did apologize, stating that they were short-staffed. I work as clinical staff at a dental office. When I am running late, the receptionist approaches my patient in the lobby, explains that I'm running late and offers them water, coffee, tea, or even a paraffin hand dip. Maybe you guys could at least explain to patients that you are running about x number of minutes behind. That way we are at least informed and could even run an errand if we need to. | |||
| 09/03/2016 | Vivian Smith | vivismith@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/03/2016 | Barbara Massey | barbaramassey@mindspring.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Lynn Hammonds has been my doctor for over 20 years. I began seeing her when I lived in Bham. I moved to Richmond, VA, fourteen years ago, and I continue to go back to her once a year for an eye check. I trust her totally with my eyes! | ||
| 09/03/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The frame selection was better in the past. The frames seem like something I could buy at wal-mart. | Extremely Satisfied | 10 | other | Carley did an awesome job! She is super sweet and very knowledgeable. | |||
| 09/03/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | The frames are not the same quality as I am used to seeing at EyeCare Associates. | Extremely Satisfied | 10 | other | Samantha and Dr. St. Peter always go above and beyond what is expected. I know I am well taken care of with those two. | |||
| 09/06/2016 | Monsurat Olugbode | momo@lewiscommunications.com | Madison | I don't know | 1 year | 2 | 1 | 1 | 2 | 1 | 3 | Not Satisfied | The person didn't inform me that I was picking a frame that was meant for men. | Not Satisfied | 0 | other | While I was there, the Optometrist was very rude to me until she found out I had insurance. It was very uncomfortable up until that point, and there was a definite switch when she learned I had insurance. I hope no one encounters this bias again. It was inappropriate, and it is for this reason that I will not return. In addition, I will be informing my EVERYONE I know not to go to an Eyecare Associates, especially in Madison, Alabama. | |
| 09/07/2016 | JoAnna Shipp | joanna.shipp@yahoo.com | Arab | Michael Freeman, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/07/2016 | Robin Maddox | robinmaddox@ymail.com | Northport | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 09/07/2016 | Harvey Plemmons | hplemmons@comcast.net | Huntsville Valley | Kenneth R. Moultrie, O.D. | 1 year | 4 | 4 | 4 | 4 | 3 | 3 | Does Not Apply | Wish the firm carried what type of eye glass type that I wanted to have. | Mostly Satisfied | 10 | other | ||
| 09/07/2016 | Kyle Stovall | mrdrant@gmail.com | Northport | Rose M. Betz, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | 5 | Does Not Apply | NA | Mostly Satisfied | 10 | other | Maybe a few more mens frames to select from. | |
| 09/07/2016 | Galen Zirnstein | doczphd@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 4 | 4 | 4 | 2 | 3 | Extremely Satisfied | I pick them out myself at Optical One on Bob Wallace Ave. | Not Satisfied | 3 | web-search other | Exam - very satisfied. Frames - very satisfied. Doctor and Optical One staff - very satisfied. Lenses provided - worst I've had in my entire life. Have gone through three attempts so far to get my progressive prescription right and it is still giving me headaches. Casey Cooper at Optical One is great and I've been doing business with him for 15+ years. But unless the lab can get this prescription right, I may not be able to do business with ECA in the future. In my opinion, it must be the lab improperly manufacturing the lenses. My impression is that the lab technicians must not know how to operate their machinery correctly. At least one set of lenses had such a serious defect that I couldn't wear them at all. I will not go into further detail here but can and will if contacted. I anticipate submitting a consumer complaint, and am seeking an independent lab to confirm my suspicions regarding the quality of workmanship of the lenses I've been delivered (repeatedly). I find it unfortunate that poor lab quality may result in my no longer being able to do business with you in the future. | |
| 09/07/2016 | Peggy Boyd | pjb60@ymail.com | Arab | Gina Scott, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Frames were very expensive- just used my old ones | Mostly Satisfied | 10 | other | The expense of visit and glasses- impossible for people on a fixed income | |
| 09/08/2016 | Charlie Marlin | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | ||||
| 09/08/2016 | Teresa Hall | wareagle78@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | There was a problem in bringing patients back in correct order and I had a long wait after arrival. However Dr. Hammonds took extraordinary measures to make sure my commitments were met despite my delay, and I deeply appreciated it! | ||
| 09/08/2016 | Ralph Keel | rkeel@fca.org | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very professional | Extremely Satisfied | 10 | other | Very satisfied | |
| 09/08/2016 | Kejian Yang | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Is it possible to mark the frames (which are covered by BCBS) to let patient to choose while waiting for staff/Doctors? | Mostly Satisfied | 9 | social-media | |||
| 09/08/2016 | Donald Shaw | donaldshaw01@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I was not able to select glasses on this visit, I will return to get them. | Extremely Satisfied | 10 | other | Your business is as good as the staff customers interface with and the people I interfaced with was great, although I do miss the previous employees that had been there a long time. | |
| 09/08/2016 | Scott Deppe | sadeppe@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/08/2016 | Donald Twilley | jeff.twilley08@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/08/2016 | Prattville | Patrick A. Rossi, O.D. | 5+ years | 4 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 09/08/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Not Satisfied | Too expensive | Extremely Satisfied | 10 | other | ||||
| 09/09/2016 | mary beckwith | suziehmk@knology.net | Madison | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 09/10/2016 | Joyce Roberson | robersonjoyceann@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/10/2016 | Joyce Roberson | robersonjoyceann@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/11/2016 | Hannah Nelson | hnelson2@stu.jsu.edu | Moody | I don't know | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 09/13/2016 | Sherri Hansen | hansen.sherri@gmail.com | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/13/2016 | Catrina Paseur | cpaseur@hudsonalpha.org | Arab | Michael Freeman, O.D. | 2-3 years | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/13/2016 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/13/2016 | Jennifer Hester | jenhester15@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Dr Brown was super patient and explained things in layman's terms so I could understand as I tend to be curious. | ||
| 09/13/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/13/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/13/2016 | Valeria King | valeriak70@comcast.net | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 09/14/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 3 | 3 | Does Not Apply | Does Not Apply | The tech that performed the exam and Dr Rossi are both wonderful and I highly recommend them. | Mostly Satisfied | 7 | newspaper other | Office staff was a bit disorganized and giggly. Having fun at work is one thing, but the staff came across as unprepared and juvenile, huddled together whispering and loudly giggling. | |||
| 09/14/2016 | Mindy Isbell | Mindylynn.isbell@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard other | |||
| 09/14/2016 | Michael Watts | mwatts1920@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/14/2016 | Joan Krawcheck | mokjbk@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/14/2016 | Randall Lester | randall.lester@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Refreshments would be nice, maybe a Smothie Bar...all organic of course😃 | ||
| 09/15/2016 | Victoria Godwin | vdg396@att.net | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/15/2016 | Janis Costilow | jlwc6@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Dr. Amos is my doctor but due to her being out for a medical emergency, I saw Dr Hines for the first time on this visit. I was extremely pleased with her. | ||
| 09/15/2016 | Manoj Ayilliath | manoj1167@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Not Satisfied | Did not find frames I liked.The one's that are available are expensive. | Extremely Satisfied | 10 | other | Frames to fit a budget | |
| 09/15/2016 | Madison | John A. Walters, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Lots of "young" "hipster" type frames...wished for a larger selection of ovals and metals versus so much plastic. | Extremely Satisfied | 10 | other | Larger selection of womens frames...I don't need to see 5 colors of one frame. If other colors can be ordered, that's great but just wish there was a larger selection for an "older" crowd. | |||
| 09/15/2016 | Brigitte Francis | islandgirl1963@att.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 09/15/2016 | Sarah Rice | sarahdeniserice35@yahoo.com | Tuscaloosa | I don't know | 2-3 years | 3 | 5 | 5 | 1 | 1 | 1 | Not Satisfied | Nurse that first called my son to the back seemed like she didnt wanna do her job. She tried to say that my son didnt need glasses. Then she came to front and her and a heavy set white female was whispering and laughing. They seemed as if they didnt enjoy helping my son. They made us feel very uncomfortable. The heavy set female seemed as if she was prejudice like she didnt like people of color. She was very snappy talking when i picked my sons glasses up. It took her for ever to bring them to me. She never ask if she could help me. When she was done being very nice and friendly to her other customer who was not of color. She just got up and walked to the back didnt say she would be right with me or anything. So rude. Dont want to ever bring my son back to that location. The lady doctor was nice and the lady sitting closest to the side at front desk where glasses are. But the nurse and the heavy set female was very rude. | Mostly Satisfied | 1 | other | The doctor was really nice. And made my son felt very comforatable | |
| 09/16/2016 | Dougla Harding. | dlhardg@bellsouth.net | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 09/16/2016 | Margaret Jameson | mfjameson91@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Amazing experience!!! The office runs so efficiently, everyone is kind and helpful. Thank you!!! | ||
| 09/16/2016 | Justin Edgar | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Absolutely loved y'all! | |||
| 09/16/2016 | Patricia Campbell | finepaperwork@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 3 | 3 | Mostly Satisfied | I ended up spending much more than I intended for a pair of reading glasses. It's partly my fault for not being firm. But, I did feel like the more expensive frames were pushed on me a little. | Mostly Satisfied | 10 | other | ||
| 09/16/2016 | Leslie Hayes | lahayes81@gmail.com | Hueytown | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | It was a great process very easy | Extremely Satisfied | 10 | other | ||
| 09/17/2016 | Elizabeth Ellis | elizabethe@summerclassics.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The lady that helped me with frames this time was outstanding. She really guided me to a selection that I never would have considered but looks great. I can't wait to pick them up. | Extremely Satisfied | 10 | | I have been going to see Dr Hammonds for 15 years. Love, love, love her and her team. | |
| 09/17/2016 | Brenda Chapman | brenda.l.chapman@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 09/20/2016 | Daryl Rollins | droutdoors@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | | I was told that I would owe $115 after the routine eye exam claim was filed. I have never had to pay for routine eye exams. | ||
| 09/20/2016 | Kenneth Arflack | kenba@knology.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/20/2016 | Lauren Freeman | lauren.m.sisk@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/21/2016 | Shirley Leak | shirley.leak2@gmail.com | Bay Minette | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | A great staff. The receptionist was very nice showing interest in my needs and she was very professional . The entire staff was very kind and helpful . | ||
| 09/21/2016 | Julie Ashcraft | julie.ashcraft@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 3 | Mostly Satisfied | The person did not seem to have a good grasp of what looks good on whom, and I thought the frame selection was limited. | Mostly Satisfied | 9 | | ||
| 09/21/2016 | Ann Epding | ajepding@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Was not impressed with the Tech I saw prior to the dr | ||
| 09/21/2016 | Kimberly Mathews | kstarks71@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 09/21/2016 | Mike Sasser | msasser91@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 2 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 09/21/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 09/21/2016 | Kierra Lewis | Siriniti02@aol.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | I felt as though the frame selection was a solid one. Various shapes and sizes for everyone. | Extremely Satisfied | 10 | other | My visit to Eyecare Associates was an extremely enjoyable one. Each step was explained and my questions were answered professionally. 'Twas the easiest exam I've ever taken. | |
| 09/22/2016 | John Spencer | jespence@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Was shown frames but deferred selection until later | Extremely Satisfied | 10 | other | The office staff is friendly and professional. | |
| 09/22/2016 | heather Searcy | hmsearcy22@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | The initial wait time is too long. I waited for over 30 min before sweet dr hines came and got me. She started doing my eye exam before getting films since they were delayed which I really appreciated. When you have kids to pick up at daycare and you work and can only be there at a certain time. ...your time is valuable. I absolutely loved dr hines! She was great and very friendly! If not for her, I would not return. | ||
| 09/22/2016 | Kathryn Shore | em112098@yahoo.com | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 4 | Mostly Satisfied | The tech who did my daughter's initial exam was fantastic, she was very child friendly. She was very thorough and explained every thing as she was doing it! | Extremely Satisfied | 10 | other | ||
| 09/22/2016 | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||||
| 09/22/2016 | Dennis Toney | dennis.b.toney@boeing.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Pendergrass is very informative and clearly explained my vision options. | ||
| 09/22/2016 | Madison | John A. Walters, O.D. | 2-3 years | 4 | 2 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||||
| 09/22/2016 | Richard N Foster Sr | fosterrichard144@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | no. | Extremely Satisfied | 9 | social-media web-search other | nothing at all. | |
| 09/23/2016 | Dwight Smith | dwight1.smith@tenethealth.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/23/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 4 | 5 | 1 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | other | The front desk staff seemed unprofessional, there was a lot of gossip going on. When I was asked to give my license and insurance, as well as, update my patient information, the woman continued to hold a conversation with her coworker and didn't even look in my direction to hand me the paperwork. I had to reach behind the desk to grab it out of her hand because she was so involved in this conversation that she didn't realize she had shorted me. Also when calling to make my appointment for this visit, I was asked what my symptoms were and I was constantly cut off before I could finish answering. She didn't listen and seemed very anxious to get off the phone with me and get me scheduled for the type of appointment she thought I needed, which I later found out, was not correct. She would've known that had she listened, instead of putting words into my mouth. The day of my appointment I was called before I arrived and was asked what I had made the appointment for, CJ explained there were no notes written from the first time I called to make it. CJ was great and listened to everything I had to say, he didn't interrupt, and asked plenty of questions about my symptoms. He was also the tech who assisted me and he did a great job. The front desk staff could learn a lot from him. I work in a professional healthcare office and I strongly believe the front desk needs to be re-trained on how to take patient phone calls correctly, how to properly greet patients and give them their full attention, and how to keep gossip out of earshot of the patient. I was altogether shocked that this was how they behaved in front of patients. | ||||
| 09/23/2016 | Linda Williams | wlinda554@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I'm a very satisfied contact lens wearer. Thank you for great service! | ||
| 09/23/2016 | Moody | Gregory A. Hively, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 4 | 1 | Mostly Satisfied | Mostly Satisfied | 8 | billboard | |||||
| 09/24/2016 | Marian Furno | jmfurno1@knology.net | Madison | John A. Walters, O.D. | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | n/a | Mostly Satisfied | 10 | other | n/a | |
| 09/24/2016 | Glenda Weathers | weather7@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Hammonds is without peer: an outstanding doctor who relates warmly and professionally with her patients. I look forward to my annual exam | ||
| 09/25/2016 | Allan Freeman | mx2maduro@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/27/2016 | Patsy Johnson | pwj.62.retired@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always feel at home. Get great personal care. Dr. Walters gives wonderful personal care; spends time with me. | ||
| 09/27/2016 | Patsy Johnson | pwj.62.retired@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always feel at home. Get great personal care. Dr. Walters gives wonderful personal care; spends time with me. | ||
| 09/27/2016 | Patsy Johnson | pwj.62.retired@gmail.com | Madison | John A. Walters, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always feel at home. Get great personal care. Dr. Walters gives wonderful personal care; spends time with me. | ||
| 09/27/2016 | Frances | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 3 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 4 | online-ad social-media | ||||
| 09/28/2016 | Thomas Quinn | tomquinn_99@yahoo.com | Moody | Gregory A. Hively, O.D. | 4-5 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/28/2016 | LEAH MOORE | mylily.pad33@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 4 | 4 | 5 | 4 | 4 | 4 | Extremely Satisfied | they helped my son find exactly what he wanted and what he truly needed | Extremely Satisfied | 9 | web-search | Dr. Winton has always been very good with both my sons and he always remembers them no matter how long their last appointment was. He explains everything and clearly and is able to answer any questions. The staff is always friendly and willing to help. | |
| 09/29/2016 | Dee Robinson | robinsondee295@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/29/2016 | Shirley Leak | shirley.leak2@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/29/2016 | Todd Benson | toddgrantbenson@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | My prescription did not change significantly since my last exam, so I did not need to get new glasses. | Extremely Satisfied | 10 | other | ||
| 09/29/2016 | Jan | jligon817@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 10 | | |||
| 09/29/2016 | Tracie Pike | traciepk07@gmail.com | Prattville | I don't know | 1 year | 2 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | I wanted to recognize Gene. He gives fantastic customer service. He has gone way above & beyond his responsibilities to help me. He's fantastic. I've had some other experiences that have made Me want to change companies but Gene and my Dr are the reasons I'm staying. | Extremely Satisfied | 10 | | ||
| 09/29/2016 | Dixie Duncan | i14bama@yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | your glasses are way too expensive! I love everyone of the stff and Dr st Peter, but there are many other places that I will consider next time I buy glasses. | Mostly Satisfied | 8 | other | GLASSES!!! | |
| 09/29/2016 | Shirley Leak | shirley.leak2@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 09/29/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 09/30/2016 | Ron Welborn | rsbama@bellsouth.net | Hoover | Lori A. McStoots, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 09/30/2016 | Angela Fielder | fielder.angela@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search other | |||
| 09/30/2016 | Burt Chandler | burt.chandler@iberiabank.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Had never seen Dr McStoots before, she's outstanding! | ||
| 09/30/2016 | Annie Cranford | anevcran@aol.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | On this visit no frame selection was necessary. I have always been happy with the help in selecting frames when I needed them. | Extremely Satisfied | 10 | other | I have always appreciated the courtesy shown by staff and Dr. Freeman. | |
| 10/01/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | | first appointment of the day, and waited almost half an hour. Pretty unacceptable. | ||||
| 10/02/2016 | Kathryn Peacock | kpeacock2635@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/03/2016 | Hoover | Lori A. McStoots, O.D. | 1 year | 3 | 4 | 4 | 3 | 2 | 2 | Mostly Satisfied | the woman who was doing fitting seemed to be having a hard time doing everything | Mostly Satisfied | 6 | other | ||||
| 10/04/2016 | Paul Nurre | prnurre@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Too expensive. I go to Costco. | Extremely Satisfied | 10 | web-search | ||
| 10/04/2016 | Mike Hill | mhillcolum@aol.com | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/05/2016 | Kristin Tichawa | fragolina483@hotmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The area for frames is very nice and well organized. There are a lot of different frames to choose from. | Extremely Satisfied | 10 | web-search | Everyone was very friendly and professional. Dr. Pendergrass was very nice and explained everything to me. I was taken back at my appointment time and I didn't wait more than a few minutes for the doctor to come in. I will definitely be referring friends and family to Dr. Pendergrass! | |
| 10/05/2016 | Charles Falkenhagen | brentfalkenhagen@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I would like to see more choices for men's frames. | Extremely Satisfied | 9 | | ||
| 10/05/2016 | roy posey | rlposey@otelco.net | Arab | Michael Freeman, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/05/2016 | Kathleen Mahoney-Norris | mahoneynorris@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Rosemary Bolin | rbolin311@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Emily Mahon | emahon@my.athens.edu | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | other | |||
| 10/06/2016 | Michelle Dorough | michelle.dorough@gmail.com | Montgomery | Benjamin Harris, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Lisa Fullman | lisa.fullman@childrensal.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/06/2016 | Michelle Monfee | proudmawmaw4@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | I don't recall his name but the the nurse we had was awesome!! Great with both my granddaughters really put them at ease!! | ||
| 10/06/2016 | trudi anders | trudi5509@comcast.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 10/06/2016 | Michelle Monfee | proudmawmaw4@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | Don't recall our nurse techs name but he was great with both my granddaughters really put them at ease! | ||
| 10/06/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 10/06/2016 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 4 | 4 | 3 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||||
| 10/07/2016 | Mary Shealy | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | ||||
| 10/07/2016 | Jerry Hill | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Great practice, great people. | Extremely Satisfied | 9 | other | |||
| 10/07/2016 | nadine patton | kameryn4@att.net | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 10/07/2016 | neal dingman | ndingman21@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 10/07/2016 | JaNice Cunningham | janicec444@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | N/A | Extremely Satisfied | 10 | billboard | N/A | |
| 10/08/2016 | B L Adams | get2leslie@comcast.net | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 2 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Shorten the wait time once you are put in a room to see the doctor. | ||
| 10/08/2016 | April Smith | aprilpsmith@att.net | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 3 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/08/2016 | Tiffany Bonner | tlbonner1014@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | Radio | |||
| 10/09/2016 | Ashley Norred | asnorred@gmail.com | Tuscaloosa | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 10/11/2016 | Dawn Tumlison | dtmlsn@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff and reception was excellent! The exam rooms and contact area were extremely clean and the overall envirnonment and staff was helpful and tranquil. | Extremely Satisfied | 10 | other | ||
| 10/11/2016 | Joan Dawson | jdawson@uab.edu | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I appreciate Dr. Hively's personal attention and interest. He knows my history, and he provides excellent advice and treatment. | ||
| 10/11/2016 | Bill Woodard | bill_woodard@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I had actually lost my glasses while traveling and I was able to re-use a previous set of frames. The staff worked with me and accepted my old frames for re-fit. Great help. | Extremely Satisfied | 10 | other | Dr hammonds and her team members are all knowledgeable, friendly and motivated toward customer satisfaction. Above and beyond. | |
| 10/11/2016 | Greg Hall | hall3457@bellsouth.net | Greystone | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/11/2016 | John Norrell | jnorrell@otelco.net | Arab | Michael Freeman, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/12/2016 | Jason Brown | jason.brown7474@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/13/2016 | Alexis Willman | amwillman@crimson.ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 3 | 4 | 5 | 5 | 5 | Extremely Satisfied | The woman that helped me was absolutely wonderful (I think her name was Megan?). I've never had glasses before, and she helped me find frames that looked good on my small face. She really seemed to care and it was very comforting and wonderful! Can't say enough good things about her! | Extremely Satisfied | 8 | other | ||
| 10/13/2016 | TAMI WISNIEWSKI | soonerfootball77@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. St. Peter was very thorough and explained he is findings in away that I was able to understand. | ||
| 10/13/2016 | Michael Darden | michael.darden3@nscorp.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Terri at the Trussville office did not rush me in order to get to someone else. She was very helpful and even encouraged me to take the time to send pics to my wife for her opinion. | Extremely Satisfied | 10 | other | Terri at the Trussville office did not rush me in order to get to someone else. She was very helpful and even encouraged me to take the time to send pics to my wife for her opinion. | |
| 10/13/2016 | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 10/13/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | |||||
| 10/14/2016 | Angie Edwards | ang042781@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | We had a wonderful experience . The staff was very friendly and helpful and we loved Dr. Winton. We would recommend to anyone looking for an eye doctor. | ||
| 10/14/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Normally I am called back within 15 minutes of arriving. On my appointment yesterday, it was almost 30 minutes before I was called back. | ||||
| 10/14/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 2 | 5 | 5 | 3 | 3 | 5 | Mostly Satisfied | Mostly Satisfied | 6 | | Cost is too high | ||||
| 10/14/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 10/15/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 10/15/2016 | Brittany Dawson | brittanysmith474@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 10/18/2016 | Beverly Smith | smit8351@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/18/2016 | Tammy Fine | tamfine@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | billboard | |||
| 10/19/2016 | Erica Horton | elhorton30@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | other | I only had a problem with the billing clerk at the end of my appointment. I was trying to inform her of the monies allotted from my insurance plan to pay for my exam and part of my contacts. I ended up paying all cost out of pocket and not being able to order my contacts due to that cost. I did not have this problem at my previous appointment, and when I asked why it was so much this time, I got no explanation. | ||
| 10/19/2016 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 10/19/2016 | Kirsten Steele | kirsty949@yahoo.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail other | Dr.Pate had been my eye Dr for several years so I was hesitant about a new eye Dr. So yesterday I had a medical issues arise with my eyes and had to see Dr Mcstoots. She is wonderful, she took her time, explained everything and just was great. | ||
| 10/19/2016 | Kristy Mizzell | kristymizzell@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/19/2016 | Addie (mom: Anna) Wamsted | arwamsted@gmail.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Really appreciated that the tech & doctor spoke both to myself & my child. They also explained things in terms my child could grasp & helped her not be anxious. Very impressive first visit. | ||
| 10/20/2016 | marilyn prier | prierm@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | very friendly and helpful staff new office is beautiful | Extremely Satisfied | 10 | other | ||
| 10/20/2016 | Fred Rogan | cfrogan@samford.edu | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 4 | 4 | 3 | 3 | 3 | Not Satisfied | All of the frames I liked were too small. | Mostly Satisfied | 6 | tv | I do not understand why so much of the exam was done by a tech and then some of those same things seemed to be repeated by the doctor. Seems to me you could save the tech's salary and just let the doctor do it all. | |
| 10/20/2016 | Pete Mosley | jgmosley@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/20/2016 | Pete Mosley | jgmosley@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/20/2016 | Carole Murray | jsprheart1@yahoo.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 10/20/2016 | Elaine Fuerst | elaine262@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 10/21/2016 | Gary Dunavant's | gwdun@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 10/21/2016 | Shane White | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | ||||
| 10/21/2016 | Kelli Gunnells | kelligunnells@me.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | Extremely Satisfied | 10 | other | |||
| 10/22/2016 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||||
| 10/22/2016 | Mary Watterson | marywatterson@yahoo.com | Greystone | Michael M. Kwarcinski, O.D. | 5+ years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | other | I was not informed of each member's name or duties prior to the start of the exam. My anxiety level might have been decreased some if I had been told what to expect at each stage of the exam. It may be because it had been so long since my last exam that my anxiety level was up. | ||
| 10/22/2016 | Lane Carden | lane.carden@yahoo.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 7 | web-search | |||
| 10/23/2016 | Darlyne Hagood | dhagood@drinkmilos.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 10/25/2016 | Erin Aderholdt | erinaderholdt@yahoo.com | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | If the question does not apply why do I have provide input on it. | Extremely Satisfied | 10 | other | can't remember how I found out about you and I hate surveys. | |
| 10/25/2016 | Shirley Crutcher | Shirley.Crutchetr@redcross.org | Huntsville West | William H. Sullins, O.D. | 1 year | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/26/2016 | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 4 | 1 | 1 | 4 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | tv web-search | Working people make advanced appointments at your business and still have to wait over an hour just to be called back. This is not including the wait time for the time it takes for an exam,contacts,glasses,etc. I had an early morning appointment and still waited. Please stop overbooking your patients and making them sit in your lobby for hours waiting. | ||||
| 10/26/2016 | Stephen Wade | stephen.wade@us.af.mil | Prattville | Rose M. Betz, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 10/26/2016 | Montgomery | I don't know | 2-3 years | 1 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | web-search | I was about 5 minutes early for my appointment and had to sit in the waiting room for about 50 minutes before I was taken back. Once I was taken back to the room the assistant was very efficient and the doctor came in very quickly. The doctor was wonderful and I would recommend ECA b/c of that, but I would also warn my friends and family that they may be there for a long while in the waiting room. | ||||
| 10/26/2016 | Michael Meyer | mmeyer@alsde.edu | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 10/26/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 1 | 5 | Does Not Apply | Does Not Apply | I have been going to Dr. Hammonds for over 12 years. The past two appointments I have been dis-satisfied. Today at my appointment as I was trying to explain to Dr. Hammonds an incident that had happened a few times not only did she look at me like I was stupid but with a laugh and said I just don't know what you are talking about. On top of that I have been going enough to know what should be done and which she didn't do what she usually does. Then to have TECH change my contacts without consulting her first and the tech talking to me like she is the doctor is no acceptable. I think I will be looking for somewhere else to go. | Not Satisfied | 5 | | ||||
| 10/26/2016 | Layne Reid | lmr8220@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 4 | 4 | 4 | 4 | 5 | Mostly Satisfied | There need to be more female frames with nose pads. | Mostly Satisfied | 7 | other | Charges are high for procedures and frames/lens compared to previous doctor/office. Only left there because I'm now 100 miles from them. | |
| 10/27/2016 | Linda Lockart | jmtrucks@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | online-ad | |||
| 10/27/2016 | Joseph Cox | joeacox1@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/27/2016 | Harry Driggers | ad5419@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have been using Dr. Hammond for my eye needs for over 25 years. I am impressed with the expertise and knowledge of the team. | Extremely Satisfied | 10 | other | Everything was excellent!! | |
| 10/27/2016 | Katie Brock | kbrock@cnhi.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 10/27/2016 | Beth Davis | bhambeth@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 10/28/2016 | Stephanie Headley | myaumess@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Have used this business since it was primary eye care. Made the mistake of using a different practice ten months ago and needed new persecution prior to one year. Should have just used them again in the first place | ||
| 10/28/2016 | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | The tech, Leigh, did a great job, explained everything well, and Dr. McStoots was very thorough in the exam, discussed a cataract I have developing, and answered all questions I had. Everything went great. | ||||
| 10/29/2016 | Brian Bonner | bon22bon@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 11/01/2016 | Bonnie Powers | powers.bonnie@yahoo.com | Trussville | James E. Skoney, O.D. | 1 year | 1 | 5 | 5 | 2 | 1 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | 2nd time having to wait longer than any other office due to computer/IT issues at this office. Why is it that there is always computer/IT issues? It should not take 2 1/2 hours for an eye exam and this is one area I really have an issue with. I work a full-time job and have to use personal time off for this and it should not take as long as it does. | ||
| 11/01/2016 | dorothy mueller | dmueller@ywcabham.org | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I am a long time patient of Dr. Amos. She and her staff are always thoroughly professional, patient oriented, and mindful of my time and my schedule. They are all on the same page with regard to patient care and all of them, from the doctors to the front desk, are willing to answer my questions. | ||
| 11/01/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | I was forgotten in the waiting room. I have been a patient for a very long time and there was a time that my visit, from entry to exit, took less than an hour. I understand that not being possible, but there was only one other person in the waiting room during my entire 45 minute wait. My appointment was at 3:30. I arrived at 3:25 and and left at 5:20. I find that to be very poor service. I also didn't find the office staff's gossip very professional. Being forgotten in the waiting room apparently means talking freely about other patients, among other things. Very unprofessional. I have worked in health care on and off for 10+ years and I know what goes on in a doctor's office. I also know what is and isn't appropriate behind the desk. This was not a good visit, staff wise. Exam and physician-wise it was delightful as always. Dr. Amos is the best and I would never see anyone else. | ||||
| 11/01/2016 | Kathy Ward | kat172@charter.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 4 | Does Not Apply | i have not received my new glasses yet. | Extremely Satisfied | 10 | other | ||
| 11/01/2016 | Stephanie Cole | scole1124@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | While living in Birmingham, I never could find a doctor as thorough and wonderful as the eye doctor I had while living in Decatur, that was until I moved to Madison and began seeing Dr. Walters. I love this office and will continue to visit for my yearly checkups. | ||
| 11/02/2016 | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 4 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/02/2016 | Gloria Burrell | burrellk7@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Extremely Satisfied | 10 | other | I especially liked the friendliness and competence of both the technician and Dr. St. Peter. | |
| 11/02/2016 | James Roy | JROY14905@GMAIL.COM | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Entire staff is fantastic! | ||
| 11/02/2016 | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/02/2016 | Diane Pope | wearemantillas@gmail.com | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | All employees hair and clothing should reflect professionalism. | ||
| 11/03/2016 | Elizabeth Diane Hammons | dianehammons6@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Cindy is wonderful!!! she makes sure that you are HAPPY with your purchase. Good Job. | ||
| 11/03/2016 | Neal Matthews | snr5731@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 5 | Mostly Satisfied | Pricing seems out of line with the market. | Mostly Satisfied | 9 | other | Pricing on glasses | |
| 11/03/2016 | Neal Matthews | snr5731@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 5 | Mostly Satisfied | Pricing seems out of line with the market. | Mostly Satisfied | 9 | other | Pricing on glasses | |
| 11/03/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 3 | 1 | 1 | Not Satisfied | The person helping me wasn't very professional nor dressed professionally | Not Satisfied | 4 | other | Since you change your systems and changed who owns Eye Care Associates I am very unsatisfied with the practices at your location | |||
| 11/03/2016 | Barbara Shearer | barbshearer@charter.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/03/2016 | Paul Duffany | paul.duffany@sanmina.com | Huntsville East | Kenneth R. Winton, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 11/03/2016 | Tom (and Pat) Monroe | tom122@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/04/2016 | Bonnie White | bonniewhite2671@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I like them | Extremely Satisfied | 10 | other | Everybody was very friendly | |
| 11/04/2016 | Allen Couch | acouch14@bellsouth.net | Bay Minette | William G. McInnish, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/04/2016 | Roger Davenport | rogerddavenport@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | health-fair | |||
| 11/04/2016 | Matt Smith | masmith@averittexpress.com | Trussville | I don't know | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I did not see DR name on here. It was Budritis (not sure of spelling). | ||
| 11/04/2016 | Rita Hinson | rhinson003@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Everyone was very friendly and professional. | ||
| 11/04/2016 | Elyssa Vazquez | ElyVaz@Yahoo.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I was referred to Dr. St. Peter by my friend, Maria Ardal. I had previously gone to Schaffer Eye Center near Target on Hwy 72 and did not have a good experience. Dr. St. Peter was extremely helpful and answered all of my questions. Also, I don't remember the woman's name who took me in the room first but she was also extremely helpful and friendly. Thank you everyone for a great visit. | ||
| 11/04/2016 | Julie Harris-Fain | jharrisfain@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | Like the new spacious building. Like the doctor's assistant. She was kind and explained all the tests she did. She seemed to care about me. | ||
| 11/04/2016 | Cetera Lawson | cetetaavritte@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Any time that I have my yearly exam it is always a pleasant experience. Everyone is so helpful and friendly. | ||
| 11/05/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 11/06/2016 | Ronald Jones | whatagirl@att.net | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 3 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 5 | | |||
| 11/07/2016 | Josh Parker | josh.b.parker@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Dr. Corley and staff are great. | ||
| 11/07/2016 | Bethany Speegle | bethanyj.rn@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 11/08/2016 | Stacey Pouncey | stacey.pouncey@normentsecurity.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 3 | 3 | 4 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | I liked the tech that did all of the preliminary tests before the doctor's examination. He was professional and personable and is an asset to your company. I wish I remembered his name, but I think he is the only male tech at the Prattville office. The doctor wasn't in the exam room for even 5 minutes. He is nice, but you get the impression he is in a hurry. | ||
| 11/08/2016 | Marjeana Hendrix | marjeanahendrix@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/08/2016 | Debra Turner | dekono747@att.net | Scottsboro | Norman C. Johnson, O.D. | 2-3 years | 3 | 4 | 3 | 3 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 6 | other | |||
| 11/08/2016 | Sandy Milton | smilton0124@yahoo.com | Montgomery | Everett Marshall, O.D. | 1 year | 4 | 5 | 5 | 2 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/09/2016 | Charlotte West | charlotte.west@childrensal.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/09/2016 | Newton Williams | newtonmonica@yahoo.com | Madison | John A. Walters, O.D. | 1 year | 1 | 5 | 5 | 1 | 3 | 5 | Mostly Satisfied | Got the same frames as last year and the year before that | Mostly Satisfied | 6 | other | Too much paperwork upon arrival, too long to wait on being called back. My appointment was 3:00 and I was called back at 3:20. Also had to wait 15 minutes after appointment to select glasses. | |
| 11/09/2016 | Jimmy Moody | jcmoody1m@att.net | Montgomery | Benjamin Harris, O.D. | 4-5 years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | Waiting time was more than I expected. | ||
| 11/10/2016 | Lori Morrison | lmorrison40@gmail.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Dr. Hill has helped me to correct and manage eye issues I have had over the years. I would not go to anyone else or trust anyone else with those issues. | ||
| 11/10/2016 | Gregg Lee | glee@albertk12.org | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | Waiting time to see Dr. Carboni. | ||
| 11/10/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 11/10/2016 | Karen Jeane | karenjeane@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The staff made the process very comfortable and fun! | Extremely Satisfied | 10 | other | Every person in the office with whom I had any connection was very friendly and efficient. | |
| 11/10/2016 | Bronwyn Batts | blbatts@hotmail.com | Madison | John A. Walters, O.D. | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | -1' | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | -1' | |
| 11/10/2016 | 1 1 | 1 | -1' | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | -1' | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | -1' | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | -1' | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | -1' | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | -1' | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | -1' | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | -1' | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | -1' | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | -1' | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | -1' | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | -1' | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | -1' Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv -1' direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio -1' newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail -1' billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper -1' sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard -1' health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game -1' online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair -1' social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad -1' web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media -1' other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search -1' | 1 | |
| 11/10/2016 | -1' 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 -1' | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | -1' | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/10/2016 | 1 1 | 1 | Albertville | I don't know | 1 year | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | 1 | Extremely Satisfied | 10 | tv Radio direct-mail newspaper billboard sports-game health-fair online-ad social-media web-search other | 1 | |
| 11/11/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 1 | 4 | 3 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 5 | billboard other | Being there for 2 hours was a bit much. After my preliminary, I was left in the exam room for 35 minutes, with no update or being checked on. | ||||
| 11/11/2016 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | | |||||
| 11/11/2016 | Ericka Kelley | erickakelley78@yahoo.com | Arab | Gina Scott, O.D. | 5+ years | 3 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 11/11/2016 | Madison | John A. Walters, O.D. | 1 year | 5 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 10 | other | |||||
| 11/12/2016 | Tuscaloosa | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | health-fair | U | ||||
| 11/12/2016 | Christy | golferchristy@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 11/12/2016 | Montgomery | Benjamin Harris, O.D. | 1 year | 2 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Not Satisfied | Did not find any I like. | Mostly Satisfied | 7 | web-search | I like going here, but I won't be coming back if I will keep being billed $85 for a "contact lens fitting" for them to tell me my contact prescription is the same. I've been wearing the same brand and prescription for a long time. I come in to ensure I'm not developing any diseases. That being said, Dr. Harris and staff are all very friendly. Wait time was moderately long; slightly annoying. | |||
| 11/12/2016 | Cynthia Bradford | cvbradford@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Winton is always thorough and extremely kind to my children. The office staff is knowledgeable and helpful when reviewing options. | ||
| 11/12/2016 | Maya Pettiway | mayapettiway@ymail.com | Montgomery | Everett Marshall, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Very helpful in helping me with my prescriptions and contacts. Also very friendly. Thank you! | Extremely Satisfied | 10 | other | ||
| 11/13/2016 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I purchased contacts my child got glasses | Extremely Satisfied | 10 | other | ||||
| 11/14/2016 | Heather Mason | Hmasonsemail@yahoo.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/14/2016 | Huntsville East | Benjamin Pendergrass, O.D. | 4-5 years | 4 | 5 | 5 | 4 | 3 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 11/14/2016 | Brenda Reese | breese1949@gmail.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/15/2016 | Marybeth Farrell | mfarrell@covington.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/15/2016 | Andrew Robinson | robinson.l.andrew@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | The best and most comprehensive eye exam I've ever had. Dr. Vanoy was very thorough and helpful. Most impressive. | ||
| 11/15/2016 | David Jester | david.jester@jacobs.com | Hoover | Lori A. McStoots, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/15/2016 | John Parvin | jparvin256@yahoo.com | Huntsville East | William H. Sullins, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | I have no ideas for improvement. The staff is awesome and friendly and Dr. Sullins is wonderful. | ||
| 11/16/2016 | Jessica Martin | mrtnfamily4@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | Wonderful office staff. Dr. St. Peter is great. | ||
| 11/16/2016 | Steve Van Camp | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | | The wait time was the only issue. I had an appointment, arrived early and still was 30 minutes late starting my appointment. | |||
| 11/16/2016 | Ryan Campbell | ryancampbell.ua@gmail.com | Moody | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/16/2016 | Salim Blume | sblume@gmail.com | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | | Dr. Walters was great. I asked a couple of specific questions and he gave me very detailed answers. I feel more comfortable about my eye health and learned a lot at the same time. | ||
| 11/16/2016 | Gina Salvagio | cgs1521@charter.net | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/17/2016 | Tommy Terrell | terrell13@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/17/2016 | Tuscaloosa | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||||
| 11/17/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | | Front office staff was very friendly but VERY loud in talking to each other. Not very professional. | ||||
| 11/17/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/17/2016 | Sharon Tucker | estatec21@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 11/17/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/17/2016 | C Brown | brown170410@bellsouth.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/17/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I don't like the frame dispensary being in with a doctor's office. I would call it a conflict of interest in that it makes you feel somewhat compelled to purchase there. Especially if it is mentioned by the doctor or an employee. I thought my prescription would be handed to me at check out. Instead, I was given a receipt for my payment, thanked, then I had to ask for the prescription because I said I had already looked at their frames and might come back. It's only fair that people should be allowed to check other places without feeling pressured into buying there. | ||||
| 11/18/2016 | Hoover | Victoria H. Hines, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Steve Vickery | sf.vickery@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | 3 | Not Satisfied | Frames are very expensive relative to other options. | Mostly Satisfied | 7 | | Care was good but glasses are too expensive compared to orher options. | |
| 11/18/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Lorie Gaither | lorie.gaither824@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Everything was great | Extremely Satisfied | 10 | other | Check insurance for availability of frames renewal | |
| 11/18/2016 | Laurie Bryant | lab12577@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/18/2016 | Melissa Phillips | mlphillips75@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/18/2016 | Aaliyah Phillips | mlphillips75@gmail.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/18/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Eric Fritz | eafritz@gmail.com | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Kinda blown away on the difference between this visit and my previous doc. (Shaeffer) Much more what I would expect from an eyecare doctor. | ||
| 11/18/2016 | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/18/2016 | Madison | John A. Walters, O.D. | 1 year | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 11/18/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 11/19/2016 | Sandra Bryan | sandrabryan76@gmail.com | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/19/2016 | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | 4 | 3 | Mostly Satisfied | Extremely Satisfied | 7 | web-search | |||||
| 11/19/2016 | Stefanie Baker | smataski@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I was very impressed that I was offered a retinal scan complimentary since I am nursing. Dr. St. Peter was excellent. He reviewed the scan with me and I felt he was very honest about my contacts/glasses. I was very pleased with my entire visit and will highly recommend this office to others. | ||
| 11/21/2016 | QUINESHA BENDION | Quinesha.Bendion@bbva.com | Trussville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 11/22/2016 | Jim Kyzer | jim.kyzer@neel-schaffer.com | Tuscaloosa | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||
| 11/22/2016 | Debra Needham | debmarie84@gmail.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Everyone was very friendly and professional, efficient but not rushed, and explained my exam results fully. I was very pleased with my appointment. | ||
| 11/22/2016 | Hanson Rains | rhrains1@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | other | |||
| 11/22/2016 | Connie Shields | con820@charter.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/22/2016 | Stuart Freeman | freemanastuart@gmail.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Cost is very high for frames compared to other retailers. | Mostly Satisfied | 10 | billboard | ||
| 11/22/2016 | Phillip Mangina | pmmmrtr@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/23/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/23/2016 | Kerri Bailey | kerri@childsplaytherapycenter.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | At checkout, I feel I always have to be very well informed about my costs, insurance, etc. I was told my cost was $104 which was more than I expected with my insurance. When I asked for the details, I was indeed being charged for something my insurance covers. Should have only been $70. This isn't first time this has happened. If I had paid the $104 I doubt I would have ever known I had overpaid. | ||
| 11/23/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 3 | 3 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | 3 | other | We were in the waiting room for 52 minutes, and I was about to walk out because of the wait time alone. By the time the doctor actually came in to see us, it was 5:00. Our appointment was at 3:30. None of the staff ever apologized for, or even acknowledged, our wait. And this isn't the only time we've had this problem. I brought my other son for his appointment 2 weeks earlier and we ran into the same thing. His appointment was at 4, and we didn't walk out of the office until 6. Neither appointment did we pick out frames (which I know takes a while). | ||||
| 11/23/2016 | Jody Gilchrist | jodygil@uab.edu | Cahaba | Debra H. Brown, O.D. | 5+ years | 5 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mrs Ritchie was very efficient and helpful | Extremely Satisfied | 10 | other | I never could get anyone to tell me what my prescription is. Last eye check was -1.25 and dr brown acted like there was not a way to give me a number. I was referred by dr David Oleary who is a friend from church | |
| 11/23/2016 | Arab | Gina Scott, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 11/24/2016 | Kim Creel | kncreel@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | I saw a different doctor other than my regular doctor, as my regular doctor was off. Because I had already taken time away from work, I chose to see a new doctor rather than reschedule. However, I prefer to go back to my regular doctor because I have a history with her. The original appointment was made a year prior. I wish I had been given more time to reschedule. Overall, very pleased with ECA. | ||
| 11/25/2016 | Cecil Kersh | bucs66@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/26/2016 | Ken Walker | Kensmdr@msn.com | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 11/27/2016 | Gary Clark | gasam@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | My visit was extremely satisfactory and always has been | ||
| 11/28/2016 | RON WHIGHAM | blifdreamer@netzero.Net | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/28/2016 | Jenny Guarr | jenny.guarr@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | My experience with Dr. Wolfe was excellent. I felt she was thorough, informative and really listened to my comments. I would highly recommend her if asked. | ||
| 11/28/2016 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 11/28/2016 | Farrin Harris | farrin1986@yahoo.com | Wildwood | I don't know | 1 year | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | My frame selection was fine I had the biggest problem with the lady in the red wig until I was almost in tears | Not Satisfied | 0 | | ||
| 11/28/2016 | Leigh Reese | leigh.reese@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 11/29/2016 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | N/A | Mostly Satisfied | 8 | other | Nothing at this time. | |||
| 11/29/2016 | Brenda Self | bself443@gmail.com | Trussville | James E. Skoney, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Selected the frame that I loved three visits ago....Chose same frame--another color the second year...and kept both frames for this year.... | Extremely Satisfied | 10 | other | I would NEVER complain about the wait time.....The customer service, efficiency, professionalism, courtesy of staff is excellent ------and brilliance, patient care and competency of Dr. Skoney is so worth any wait....and I'd rather Eye Care be a little late on appts than change anything else...Would not have mentioned the wait time.....but survey wouldn't let me omit the question and submit the survey. Dr. Skoney gives the amount of time as needed during my appointment....and some appts may take a bit longer than another...so...,the wait time is a time that I would never complain about.... | |
| 11/29/2016 | Laurie Pritchard | Montgomery | Benjamin Harris, O.D. | 1 year | 2 | 2 | 2 | 2 | 2 | 1 | Not Satisfied | I called several times trying to obtain a copy of my son's prescription to which my calls were never returned and RX never emailed/mailed. Just calling to cancel/change an appointment, I was on hold for 0:7:48. Staff in the optical area were confused at our initial appointment, was getting our prescriptions mixed up, and it took over 2 hours to finally get it all straight and glasses ordered. Therefore, after my wait time on the phone today to change our appointment date, I cancelled our appointments and will not be returning to the office. I feel the level of care is insufficient for our family. In this day and era, how difficult is it to email a reply to a patient or simply take the time to respond to several messages left. | Not Satisfied | 0 | | |||
| 11/29/2016 | Bill Remmert | bremmert@remmertcompany.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 11/29/2016 | Lynda Prince | rock0648@aol.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | other | |||
| 11/29/2016 | Lynda Prince | rock0648@aol.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 8 | other | |||
| 11/30/2016 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 2 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 11/30/2016 | Jewell Reynolds | marm71@me.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 11/30/2016 | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Mostly Satisfied | I wish they had more funky/colorful frames suited to advanced prescriptions (really thick lenses). | Extremely Satisfied | 9 | web-search | Dr. Vanoy is a phenomenal clinician-knowledgeable, enthusiastic, and warm! Wildwood's staff was thorough and efficient, and also friendly. | |||
| 11/30/2016 | Phillip shaw | phillip.l.shaw@boeing.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/01/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/01/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 12/01/2016 | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/01/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | |||||
| 12/02/2016 | Ariana Pepper | ariana.pepper@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/02/2016 | Suzanne Monk | suzanne2409@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Jennifer Howell | silverhalo83@aol.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | terry shelton | terry.d.shelton@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Sheila Shelton | terry.d.shelton@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | web-search | |||||
| 12/02/2016 | Leilani Baker | papaya1630@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | 5 | Extremely Satisfied | Julie was friendly and most helpful. | Extremely Satisfied | 10 | other | Leigh is awesome...an excellent asset to the team there. She was very knowledgeable and also calming...she is great. And of course Dr. Hammonds is wonderful. Been seeing her for 2020+ years and always feel like I'm conversing with a friend during my exams. | |
| 12/02/2016 | Joan Jenkins | jjenkins1023@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 4 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 8 | health-fair | |||
| 12/02/2016 | Talia Berryhill | talia.berryhill@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | 10 | other | |||
| 12/02/2016 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/02/2016 | Roz Morris | rozmorris@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/02/2016 | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/03/2016 | Steven Melton | smeltn@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/03/2016 | dawn renfroe | d.renfroe@mchsi.com | Huntsville West | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | . | Extremely Satisfied | 10 | other | . | |
| 12/03/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | | |||||
| 12/04/2016 | Trina Ludvik | trinaludvik@gmail.com | Center Point | Clyde G. Echols, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | | It's like seeing friends once a year. | ||
| 12/04/2016 | Karl Burroughs | karl_burroughs@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | Everyone at EyeCare Associates in Tuscaloosa, AL did a great job, from there cheerful welcome when I enter their office until I left when my exam and eye glass fitting was done. Dr. Corley did an excellent job with her in depth explanation of my eye exam to make sure I understood what she did and why she did it. Very satisfied with my experience and will surely return for all my eye care needs. | ||
| 12/04/2016 | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Extremely Satisfied | 9 | other | |||||
| 12/05/2016 | TIONNA BRADFORD | tionnanew@gmail.com | Huntsville West | Lawrence N. Nicastro, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | NO | Extremely Satisfied | 10 | other | There wasn't a lot of frames to choose from. I waited a long time to be seen and was bored out of my mind. I love my doctor though he very friendly and kind. He asked lots of questions and made me feel like he cared. | |
| 12/06/2016 | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 2 | 4 | 4 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | | |||||
| 12/06/2016 | Sarah Lee Smith | slsmith1@knology.net | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 3 | 3 | 3 | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/06/2016 | DAVID TOMLINSON | david@krotom.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/06/2016 | Paula Butler | gatorgirl1110@charter.net | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 12/06/2016 | Cody Kiefer | cjkiefer01@hotmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/07/2016 | Carolyn Reeves | carolreeves2005@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/07/2016 | Mary Cowell | 42marysue.gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 12/07/2016 | Jimmy Reeves | reevesjimmy@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/07/2016 | clay thompson | clay_thompson@steris.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/07/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/07/2016 | Gregory Jeane | gregjeane@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | I will be selecting new frames in tomorrow (December 8th). | Extremely Satisfied | 10 | other | We have been patients of Dr. Catherine Amos since moving to Birmingham in 1989. Always professional, personal, and efficient. Cannot imagine anyone else taking care of our vision needs. | |
| 12/07/2016 | Sandra Deshazo | deshazow@aol.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | After I was turned over to the sign out window, I was told what I owed and I wrote the check. I was not given my new prescription, for contacts and glasses and both had changed. I called back and had them emailed. Also had to call back and get my next years apt for further testing in Jan. I went back and got that fixed Seemed a break in communication between dr. And guy who signed me out. | Extremely Satisfied | 10 | | ||
| 12/07/2016 | Ambrea Davis | ambreadavis@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 3 | 4 | 3 | 2 | 2 | 2 | Not Satisfied | Not Satisfied | 0 | | I was advise during my eye exam that I could use a contact lenses/glasses that was less in power than a previous prescription. I tried the contact for 3 days but had a very had time with my vision so I contacted the location to advise them. The doctor asked me to try them again, which I did and still had the same results. During my first visit I ordered a pair a glasses as well due to I was under the impression that I no longer needed a power as strong as the one that I was currently wearing. When I went back to return the contacts and advise the staff that I no longer needed the glasses because they wouldn't work for me, I was advise that I could not cancel the order for the glasses. I am very dissatisfied with the staff and service. I want a refund back for the glasses because I will not need the glasses with the lesser power. | ||
| 12/07/2016 | Diann Oden | dodenbhamrr@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | N/A | Extremely Satisfied | 10 | other | N/A | |
| 12/08/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 3 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/08/2016 | Ralph Dyer | dyerr@jccal.org | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | | |||
| 12/08/2016 | Tom Williams | 941948@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | n/a | Extremely Satisfied | 10 | other | Everyone was very nice and helpful. great visit no problems. | |
| 12/08/2016 | Lisa Roberts | lisaroberts5@me.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/08/2016 | Joseph Terry | joet567@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Lynn Hammonds always takes time to explain things in a way that I understand my needs and that I get the proper prescription. I am, and always have been happy with the care I receive at EyeCare Associates. | ||
| 12/08/2016 | David Rigdon | david.rigdon@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 2 | Does Not Apply | Mostly Satisfied | 7 | other | This was one of my best visits, right up to the point I was about to leave. I had a terrible headache, I'm guessing from the eye drops. That is completely understandable; however, the girl that took my payment, was a little annoying. We were ready to leave and told her we weren't interested in looking at frames, but she insisted that we look at some new frame that just came in that day. We truly didn't care, but to not be rude, were walked over and looked. It was a $429.00 frame. It's one thing if we're ask, but it's another when we say no, then have one of three most expensive items in the store handed to us. I'm not upset or angry, but it would have been better to just let us leave. I only included this information in this survey because it asked for comments. I'm sure the girl meant well, but caught me at the wrong time. | ||
| 12/08/2016 | Harsh Deep | harsh.295@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 1 | 4 | 4 | 2 | 1 | 1 | Not Satisfied | frames are marked up , quiet a bit , knowing that we will use insurance. Example same model number ray-ban is $140 at Ray-ban website, its marked at $209.99. So I did not get glasses, because my out of pocket would have been big. | Not Satisfied | 5 | web-search | Last time I was here , I got what I felt was a detailed check up, where they looked up even under eyelids and made me feel like it was thorough. This time was a quick light in left , light in eye, retina pic looks good and done. My appointment was at 3 PM, I got there at 2:50 PM, I sat waiting till 3:50 PM. | |
| 12/08/2016 | Leisa Raymond | leisa_raymond@irco.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Everyone is extremely pleasant, including Dr. Hammonds. | ||
| 12/08/2016 | Sherita Turner | sheritae@bellsouth.net | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/08/2016 | Julie Hopper | julie56hopper@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love the people who work at the Madison office. I have been going there for years. | ||
| 12/09/2016 | Paul Bryars | lbryars@frazer.church | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Elijah Scott | bmaxwell3733@charter.net | Arab | Gina Scott, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Huntsville West | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 10 | | |||||
| 12/09/2016 | Katie Hagale | kthagale@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Audrea Edwards | audreaa@bellsouth.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/09/2016 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 12/10/2016 | Donna Smith | donnacps@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/10/2016 | Ken Norris | ln5738@gmail.com | Hoover | Lori A. McStoots, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/10/2016 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 12/10/2016 | Satoya Clanton | satoya.clanton@gmail.com | Montgomery | Everett Marshall, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 12/10/2016 | Greg Foust | gfoust@asburyonline.org | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/11/2016 | Philip Selig | philselig@charter.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 12/12/2016 | brian conway | briantconway82@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 12/12/2016 | Greg Meeks | Gmeeks@troycable.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Dr. Chrissy Manning was our doctor. | Extremely Satisfied | 10 | other | I really liked Dr. Manning. | |
| 12/13/2016 | Jsn Norman | jannorman04@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||
| 12/13/2016 | Carmen Williamson | carmen.godsproperty.williamson@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 4 | 2 | 5 | Mostly Satisfied | N/A | Mostly Satisfied | 10 | other | N/A | |
| 12/13/2016 | Nancy bice | nlgbice1546@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 12/13/2016 | Janice Walton | jan.walton@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | No prescription change | Extremely Satisfied | 10 | other | Always very pleasant and professional | |
| 12/13/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 12/14/2016 | Anna Henry | lbethhenry@aol.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/14/2016 | Vince Dauro | vdauro@yahoo.com | Huntsville Valley | William H. Sullins, O.D. | 1 year | 3 | 1 | 1 | 3 | 4 | 3 | Does Not Apply | Had my own frames from earlier. | Not Satisfied | 0 | | I have been seeing Dr. Sullins for quite some time, ten years or more, and have gotten all of my glasses from you. The Doctor totally missed that I had yellow cataracts in both eyes, and kept prescribing me glasses that would not fix my issues. I went to another Dr. and had surgery to replace both lenses. I came back to get new lenses with my new prescription and have waited over two weeks for new glasses. I have been told that it is a lab issue, that they have sent them to a new lab, and that the holidays slowed down the production. This is the last time that I will be visiting your office, for exams or glasses. | |
| 12/14/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 12/14/2016 | KIMBERLEY COBERN | kimcobern@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/14/2016 | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | 1 | Not Satisfied | I wanted wrap around sunglasses. There was one Adidas frame, which turned out to be a lens insert version vs. prescription lenses. Last time I was there (2013), I thought they could look up different options online on the computer, but when I mentioned it, they didn't seem to think it was possible. | Mostly Satisfied | 10 | | Sunglasses selection? Or frame option training if it was possible that they were available through a computer option. Staff were great, and Dr. Watson was great. | |||
| 12/14/2016 | bodo zuschlag | zuschlag@comcast.net | Huntsville East | William H. Sullins, O.D. | 1 year | 4 | 5 | 5 | 4 | 3 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | | |||
| 12/15/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 3 | 5 | 4 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||||
| 12/15/2016 | Tom Stahl | tstahl1212@aol.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 4 | Does Not Apply | Extremely Satisfied | 10 | other | Dr Jackson was very through and really helped me to understand what he was doing and what I needed to do to take care of my eyes. I wish all of my health care professionals had the same concern as Dr. Jackson. The staff was really good too. Especially Heather. | ||
| 12/15/2016 | Austin Lemmons | atlemmons@crimson.ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | web-search | It would be helpful to see an itemized list of out-of-pocket costs against what is covered by insurance. | ||
| 12/15/2016 | Nikki Skolnekovich | nskoln@gmail.com | Tuscaloosa | I don't know | 1 year | 1 | 1 | 1 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | | I have been to the office three time and still have not gotten a prescription. Each time it is the wrong prescription. I havr also had to come back for appointments because contacts were not in stock. I do nit have astigmatism and have a common prescription. Further, I have been charged $300, to still not have a contact prescription. I would have been much better off to simply go to lens crafters or a similar office that can find my prescription, has it in stock, and does not charge $300. | ||
| 12/15/2016 | Amber Anderson | amber.nicole22@yahoo | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/15/2016 | Madison Logan | mhope13@me.com | Prattville | I don't know | 5+ years | 5 | 5 | 5 | 2 | Does Not Apply | 5 | Mostly Satisfied | Mostly Satisfied | 8 | other | When you first walk in the girls at the front aren't very friendly or personal. I work at a Drs office and that's one of the main things we focus on. They just come off rude and very uninviting. Other than that, the rest was a breeze. | ||
| 12/15/2016 | Kamla Burchfield | burch66@hotmail.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 12/15/2016 | Glea Larsen | glea.larsen@gmail.com | Hoover | I don't know | 5+ years | 5 | 2 | 3 | 5 | 5 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | other | |||
| 12/16/2016 | Joyce Oliver | joyceoliver@charter.net | Arab | Michael Freeman, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | newspaper other | |||
| 12/16/2016 | Stacey | slrr@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | Extremely Satisfied | 10 | | |||
| 12/16/2016 | Hoover | I don't know | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 12/16/2016 | Keil Etherington | kphinny1909@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 2 | 1 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | I cannot afford to purchase glasses at ECA. The lenses especially are extremely expensive. | Not Satisfied | 7 | other | The quality of care by the staff, not including my doctor, has continuously declined since the practice joined ECA. I feel like a number attached to a source of income! | |
| 12/16/2016 | Luna Hollett | lunahollett@yhoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 12/16/2016 | Wyatt Francis | francis_family@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | David Wright | wright09@centurytel.net | Trussville | Carrie E. Wolfe, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | Kenneth Phelps | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 12/17/2016 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | web-search | |||||
| 12/17/2016 | Marquetta Hudson | Mhudson334@yahoo.com | Montgomery | Everett Marshall, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | Steve Daniels | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Would like greater selection in the mid-range pricing area. There was a big selection at $289-$299 & up, and I didn't expect much $99-$150, but there was little between those two. | Extremely Satisfied | 10 | other | |||
| 12/17/2016 | Jim | jim@urbanpurpose.org | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | The only unsatisfactory comment was about a 35 min wait in the lobby. | Extremely Satisfied | 9 | | ||
| 12/17/2016 | Mary Shelton | sheltonk911@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | social-media | |||
| 12/17/2016 | Todd Talbot | toddwtalbot@gmail.com | Cahaba | I don't know | 2-3 years | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | web-search | When I called prior to the appointment, I asked them to set my expectations about out of pocket costs. Those expectations and reality weren't very close. I feel the "benefit explanation" was focused on maximizing revenue to ECA regardless of prescription length for contacts (are they good for a week, 2 weeks or a month - as recommended!!!). The staff and doc were great. However, b/c of this benefit experience, I won't be going back. | ||
| 12/17/2016 | Arab | Gina Scott, O.D. | 1 year | 1 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | I completed paperwork online. Arrived 10 minutes before appt. None of the 3 ladies in office would acknowledge me. 20 minutes past my appt.time passed. I went to window to inquire how much longer. Patients without appts. we're going ahead of me. They were stopping by to pick up glasses. Same lady talking and waiting on them was supposed to be processing my paperwork. I realized that one person I thought was a patient was an employee looking at frames instead of working in the office. She stood around and did nothing, but offered excuses why many of us were waiting. The office staff is slow and needs to be updated and more efficient. | ||||
| 12/18/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | | |||||
| 12/18/2016 | Kathy Bryant | dbryant@elmore.rr.com | Prattville | Patrick A. Rossi, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/18/2016 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 4 | 5 | 5 | 3 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | The person who did the beginning of my exam (not the DR) was also the person that greeted me at the front door. The greeting was not overly welcoming, it almost felt as if I was bothering her by being there. She seemed friendlier once she brought me back to the back. The two ladies who were actually working the front desk were very nice! | ||||
| 12/18/2016 | Diann Oden | dodenbhamrr@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/19/2016 | Debra Cambron | dcambron@wallacejordan.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | appt was a 8:30 - not taken back until 8:50 Spelling of my name - Debra not Deborah Thank you | ||
| 12/20/2016 | Mischel Whitehead | mischel.whitehead@wellsfargo.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 3 | 4 | Does Not Apply | Does Not Apply | Will be going back to select new glasses. | Extremely Satisfied | 10 | other | ||
| 12/20/2016 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 4 | 5 | 2 | 3 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||||
| 12/20/2016 | Sidney Sexton | sbsexton11@comcast.net | Huntsville East | Kenneth R. Moultrie, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/20/2016 | Debbie Ammer | debammer@yahoo.com | Huntsville West | David A. Lee, O.D. | 1 year | 4 | 1 | 1 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | tv other | Doctor Lee was very cold and did not take an interest in me. Rushed me, and didn't care to listen to me. Was only with him less than five minutes. | ||
| 12/20/2016 | Debbie Ammer | debammer@yahoo.com | Huntsville West | David A. Lee, O.D. | 1 year | 4 | 1 | 1 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | tv other | Doctor Lee was very cold and did not take an interest in me. Rushed me, and didn't care to listen to me. Was only with him less than five minutes. | ||
| 12/21/2016 | Cynthia Cannady | cincannady@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/21/2016 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | | |||||
| 12/21/2016 | TOMMY JONES | tojo2803@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/21/2016 | Kimberly Mims | kimmiey_jo@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 3 | 5 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | web-search | Front desk ladies were kinda cold this time. Not a friendly welcome at all. | ||
| 12/21/2016 | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | The doctors and staff are fabulous!!! | ||||
| 12/21/2016 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/21/2016 | Madison | Michael St. Peter, O.D. | 1 year | 5 | 4 | 4 | 5 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | web-search | |||||
| 12/21/2016 | Sheryl Thomason | sheryl.thomason@intergraph.com | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | We've been going to David Lee for many years and we're extremely satisfied with the office, his staff, and him. | ||
| 12/21/2016 | Steve Monk | smonk@bradley.com | Hoover | Lori A. McStoots, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/21/2016 | Sheryl Coupland | scoupland@tcss.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 12/21/2016 | Robert Chaney | robert.chaney@us.af.mil | Montgomery | Fredrick Jackson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | other | Everything is great until it comes time to deal with the billing. The accounting staff is either overworked or incompetent. Called them 5 times and left 2 messages on the 20th of December. Called 3 times and left a message on 21st. Gave up and called doctor's office in Montgomery directly. Waiting on a return call now. Went to doctor in July and just received notice that they are having some issues with the bill 5 months later with no explanation. With what we pay in insurance, and having dual coverage, one would think they could get this right. | ||
| 12/21/2016 | nicole schwartz | a_n_schwartz@yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/21/2016 | TYNESHA ADAMS | Lynn4cure@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 12/22/2016 | Eddie Cobern | eddiecobern@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 1 | 4 | 1 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | Not Satisfied | 0 | other | Redundant paperwork. knowledge and professionalism of the staff are poor. after 2 weeks we called to obtain my ORDERED contacts. after holding a long time we were informed they didn't get ordered. after another 4 days we were informed we could get some to HOLD me over till mine got mailed. we made another trip to pick up some loaners. as of today still no contacts! | ||
| 12/22/2016 | Margie Nelaon | margiernelson@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/22/2016 | Lauri Harvey | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 12/23/2016 | Michael Lowery | michaelanthonylowery@gmail.com | Madison | John A. Walters, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/23/2016 | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | | |||||
| 12/23/2016 | Tom J | Huntsville Valley | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | A very great experience. Dr. Lee is very professional and informative. He is the "Man"!!! His assistant was also super great. Very friendly, professional, and informative. | |||
| 12/23/2016 | Staci Earl | Mearl8946@charter.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Always have had a great experience at EyeCare Associates in Hueytown. The employees are very nice and respectful. Never had any issues with anything. Great service, Great Doctor! | ||
| 12/23/2016 | Karen Shallenberg | kcsdar@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/23/2016 | Sarah Darden | thedardenduo.gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | The tech was thorough and explained all the tests and equipment. His sense of humor was matched by his professionalism and his hygienic practice of washing his hands. Dr. Rossi was awesome; he explained GPC and put me at ease. I've convinced my husband to try this office! | ||
| 12/24/2016 | Gwen Starks | ladygwenny@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/27/2016 | Drew Hamilton | dhphoto@gmail.com | Huntsville East | I don't know | 5+ years | 5 | 4 | 4 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | other | |||
| 12/27/2016 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Office staff never smiled or gave any kind of greeting. Doctor is WONDERFUL but office staff just did not seem friendly and acted as though they were all in a bad mood. | ||||
| 12/28/2016 | Mary Lucas | lucasmb@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 12/28/2016 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 12/28/2016 | Gary Hicks | grhicks@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/28/2016 | Jean Wilson | Jjwilson12@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | Easier wheelchair accessibility | ||
| 12/29/2016 | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/29/2016 | Bonnie Hartley | BonnieB1005@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 2 | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 12/29/2016 | Jan Harris | janharris7@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Friendly office. Adjusted 4 pair of classes for me. | Extremely Satisfied | 10 | other | ||
| 12/29/2016 | Shari Turner | sharit522@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 2 | 2 | 2 | Mostly Satisfied | The young lady that was helping me select my frames was fairly new and somewhat less knowledgeable about my insurance. I had to come back in and show her my benefits and then she had to make a correction to my order. She was very nice and will be great once fully trained but I feel someone should have assisted her. | Mostly Satisfied | 9 | | ||
| 12/29/2016 | Dawn Hotchkiss | dawn.hotchkiss@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 5 | 2 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | The long wait was off putting but the staff was friendly. | ||
| 12/29/2016 | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Front office staff are always cheerful and eager to help | Extremely Satisfied | 10 | | ||||
| 12/30/2016 | Justin Harrison | justinbharrison@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/30/2016 | Jessica Lamar | artsiejessie@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 4 | 5 | 5 | 3 | 5 | Mostly Satisfied | I wish the different lense options were explained. I also would have liked a little more time looking st frames. It seemed a little rushed, but I did quickly find a pair I enjoyed. | Extremely Satisfied | 10 | web-search | I'd like to know a little more about what is going on in the exam room. I'd also Iike it to go a little slower because the different "lenses" used to help determine my prescription went too rapid. | |
| 12/30/2016 | Angelia Freeman | diva.nic25@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 12/30/2016 | Debbie Santiago | dsantiago@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 12/30/2016 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 12/31/2016 | Hoover | Lori A. McStoots, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 8 | other | |||||
| 01/01/2017 | Bridgette Truss | btruss4@gmail.com | Hoover | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/01/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/02/2017 | Alexandra Templin | joni_templin@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/02/2017 | Joni Templin | joni_templin@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/02/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/02/2017 | Susan Russell | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Rossi and his staff are very polite and friendly. His assistant was friendly and very informative while checking eyes. | |||
| 01/03/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 3 | 4 | 4 | 3 | 1 | Mostly Satisfied | Mostly Satisfied | 8 | other | Maybe it was just the day I had my visit, but everything took a long time, from the wait after I arrived to having to check out (in the glasses shop, which I found odd). Is this a permanent change to where you pay? | ||||
| 01/04/2017 | Amy Wright | amyandernie@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/04/2017 | Joe Rittner | jrittbsi3@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/04/2017 | Patricia Smith | trishsmith1973@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/04/2017 | Judy Campbell | campbelljudyo@att.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I have been a patient of Dr Brown for approximately 30 years. | ||
| 01/04/2017 | Patrick Fitzpatrick | pfitzpatrick74@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | Best place I have been to. They are thorough and on point. You have a great team | ||
| 01/04/2017 | Kimberly Fitzpatrick | 1968earthangel@gmail.com | Scottsboro | Norman C. Johnson, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | Best place I have been to. They are thorough and on point. You have a great team | ||
| 01/04/2017 | melinda olencki | ram219@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/05/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/05/2017 | Joshua Roberson | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 1 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I have never been happier with my eye are doctor. She is amazing! | |||
| 01/05/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/05/2017 | Carie Wimberly | cwimberly@chelseacreekcc.org | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | It always amazes me how expensive glasses and frames are, considering the much lower price of those offered online. I always hope they are not going to be so expensive. That is the reason I wait as long as I possibly can between getting new frames and lenses. | Extremely Satisfied | 10 | web-search | ||
| 01/05/2017 | Madison | John A. Walters, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 01/05/2017 | Don House | chief2000@elmore.rr.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/06/2017 | Corvin Clark | corky1933@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/06/2017 | Wildwood | Karen S. Vanoy, O.D. | 5+ years | 5 | 5 | 5 | 4 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | other | |||||
| 01/06/2017 | Nikki Messer | nmesser@certapro.com | Madison | I don't know | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | The staff was excellent! I got lost on my way to my appointment, was too late to be seen, and the front desk associate worked with me to reschedule for the SAME DAY. Wow! When I returned, the staff happily greeted me. I was seen by an associate for initial screening (wish I could remember her name), and subsequently by Dr. Shaw within a reasonable timeline. Everyone was friendly, patient, and answered all of my questions. I was very impressed by the cleanliness of the office and the professionalism of the staff. Keep up the good work! | Extremely Satisfied | 10 | other | ||
| 01/07/2017 | Regina Mitchell | reremtchll@gmail.com | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 01/07/2017 | Hoover | Lori A. McStoots, O.D. | 2-3 years | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 01/07/2017 | Neisha Glapion | nlife96@bellsouth.net | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | I was very disappointed with not get glasses due to the fact there was no way to pay the difference my insurance doesn't cover. I wanted to get glasses without the bifocal line, so I had to opt-out of getting glasses. | Mostly Satisfied | 10 | other | ||
| 01/07/2017 | Mallory Mills | mallorysmills@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 2 | 1 | Does Not Apply | Have not gotten my frames yet | Extremely Satisfied | 10 | other | I liked the short wait time and the doctor explaining to me why I was having difficulty. | |
| 01/07/2017 | Arkeshia Guyton | arguyton76@yahoo.com | Tuscaloosa | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/10/2017 | Timothy Slusher | timothy.slusher@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/11/2017 | Chelsy Collier | ncwc74@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/11/2017 | Emily Holsenback | eholsenback@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | social-media | I was surprised that contacts were not in stock. As this was my first time at eye care associates, I have always in the past gotten a new pair of contacts before I left. Not a big deal, but it would be nice to have. | ||
| 01/11/2017 | Lauren Cooper | lcooper@birminghambusinessalliance.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Extremely Satisfied | 8 | other | |||
| 01/11/2017 | Sara Amberson | samberson7@gmail.com | Moody | Victoria H. Hines, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/12/2017 | Kim Clark | kclark@corywatson.com | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | I wish you would carry the Salt brand of eyeglass frames. | Extremely Satisfied | 10 | other | ||
| 01/12/2017 | Abigail Corbett | wiredpc11@gmail.com | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 2 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | Despite the fact that my visit was quick and easy, I was unsatisfied with the wait time to be seen (35 min) and very unsatisfied that I paid for a contact exam that didn't really happen. Yes, my contacts fit and I like them, but I don't see why I needed to pay $85 (much more than I'm used to paying) when I didn't even put in my contacts or have them checked. I needed a new prescription, but I don't think I should have paid for the exam. | ||
| 01/12/2017 | Regil Parkman | bparkm@gmail.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | I was rather unsatisfied with how the front office staff handled my insurance. My primary medical plan covers an annual eye exam with no copay and I was told the best route was to go with VSP instead. It was unfortunate that the staff was not comprehensive in their research of my preferred plan. | ||
| 01/12/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||||
| 01/12/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/12/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 4 | other | Not satisfied with your online appointment process. It asks for insurance, but (1) doesn't accommodate more than one; (2) How am I supposed to know the difference between the two cryptic Medicare options in your very long list? It also looked like you asked for a bunch of (unsecured) privacy information without explaining why you think you needed it transmitted in the clear. Disappointed. I will have to call for my next appointment, and I want nothing to do with your "web portal" in its present state. | ||||
| 01/12/2017 | G H | ghirse23@gmail.com | Montgomery | Benjamin Harris, O.D. | First eye exam | 4 | 5 | 5 | 5 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 9 | other | Dr. Harris was excellent and made me comfortable, but my bill was shockingly higher than i anticipated. My overall experience, however, was good. | ||
| 01/13/2017 | Madison | Michael St. Peter, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/13/2017 | Candace Cromer | crcromer2011@yahoo.com | Moody | Gregory A. Hively, O.D. | 1 year | 3 | 5 | 5 | 4 | 3 | 2 | Not Satisfied | There wasn't a wide selection of frames to choose from and they were quite pricey. I chose to take my prescription elsewhere to be filled because I did not see anything that I liked. | Mostly Satisfied | 9 | other | ||
| 01/13/2017 | Sara McNair | sem35570@gmail.com | Madison | Michael St. Peter, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/13/2017 | Jerry stewart | jerrystewart123@aol.com | Hoover | I don't know | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Dr. Hammond was not available, but the Dr. that examined me was great. | Extremely Satisfied | 10 | other | ||
| 01/13/2017 | Tuscaloosa | I don't know | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | |||||
| 01/13/2017 | Ashton Simmons | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | None | Extremely Satisfied | 10 | other | None | ||
| 01/13/2017 | June Rumble | jprumble@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/13/2017 | June Rumble | jprumble@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/14/2017 | Stephanie Christopher | stephaniedchristopher@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/14/2017 | Prattville | I don't know | 2-3 years | 5 | 5 | 5 | 4 | 3 | 3 | Mostly Satisfied | Need more variety of selection | Extremely Satisfied | 10 | other | ||||
| 01/14/2017 | Diane Gilleland | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 01/14/2017 | Ronda Elliott | elliottrblc@msn | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/14/2017 | Ronda Elliott | elliottrblc@msn.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/14/2017 | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 4 | 4 | 5 | Does Not Apply | 4 | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/15/2017 | Richard coble | thejoker02241961@gmail.com | Huntsville West | I don't know | 1 year | 4 | 4 | 4 | 3 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||
| 01/16/2017 | Carla Salter | seantae@hotmail.com | Hoover | Lynn S. Hammonds, O.D. | First eye exam | 3 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||
| 01/17/2017 | Doug Van Natter | doug.vannatter@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/17/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 2 | 2 | 1 | Does Not Apply | I love dr. Hines | Mostly Satisfied | 7 | other | ||||
| 01/17/2017 | James Chapman | chapmansjd@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/17/2017 | Jessi Sisk | jessi@yourasecu.com | Montgomery | Benjamin Harris, O.D. | 1 year | 1 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | other | |||
| 01/17/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 3 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | |||||
| 01/17/2017 | Christy Selman | clmselman@yahoo.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 2 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Really appreciate the friendliness and feedback from Penny and from Dr. Budraites. | Extremely Satisfied | 10 | other | ||
| 01/18/2017 | Meredith Dismukes | merdismukes@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/18/2017 | Hoover | Catherine S. Amos, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/18/2017 | Billy H Lenox | lenox1941@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Everyone very nice | Extremely Satisfied | 7 | other | ||
| 01/18/2017 | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | direct-mail newspaper | |||||
| 01/18/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||||
| 01/18/2017 | Montgomery | Fredrick Jackson, O.D. | 5+ years | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 01/19/2017 | Kim Doss | kdoss@gattorney.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Have not gotten them yet. I am sure they will be great but will need to wait to see how they fit and how the lenses line up to give a rating. | Extremely Satisfied | 10 | web-search | ||
| 01/19/2017 | Fredia Dillard | fdillard@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Wait times upon arrival. My appointment was at 3:00 so my husband and I left work to get there at 3:00. I was not seen until almost 4:00. We left the office just before 5:00, and I didn't even need or order glasses. However, I love Dr. Amos and the staff. I hate taking time from work and waiting though. | ||
| 01/19/2017 | Ed Buker | ebuker26@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | Way too many appointment reminders!!! I am okay with text only not everything else. | ||
| 01/19/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | | |||||
| 01/19/2017 | Mary Allison Winterberger | awinterberger@hoover.k12.al.us | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/19/2017 | Elise Gilbert | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Casey was great! She really took the time to thoroughly evaluate what power of contacts I needed to improve my vision. | |||
| 01/19/2017 | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/19/2017 | Ann White | annwhite@charter.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 01/19/2017 | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 4 | 4 | Not Satisfied | I was not able to spend a lot of time looking, but from what I saw, there was not a large variation in men's glasses | Extremely Satisfied | 10 | other | ||||
| 01/19/2017 | Michelle Givan | mlygivan@gmail.cim | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Not Satisfied | There used to be more choices. Now they all look the same. | Extremely Satisfied | 9 | other | I have no additional comments. | |
| 01/19/2017 | Melissa Mattison | momamattison@yahoo.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/19/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 1 | 2 | 2 | Not Satisfied | Not Satisfied | 1 | newspaper | |||||
| 01/19/2017 | Brenda Brown | brebrose@hotmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Wait time. | ||
| 01/20/2017 | Joe Garcia | EnderDane@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Ordered frames on WarbyParker.com due to prices. | Extremely Satisfied | 10 | other | Friendly office staff and clean. | |
| 01/20/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 3 | 5 | 5 | 4 | 2 | 2 | Not Satisfied | Mostly Satisfied | 8 | other | |||||
| 01/20/2017 | Cahaba | Charles K. Brown, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/20/2017 | Christy Kelley | Arab | Michael Freeman, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | direct-mail | ||||
| 01/20/2017 | Linda Freeman | lfreeman1948@gmail.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Very professional. Very informative | ||
| 01/20/2017 | Jim Aldridge | jaldridge50@charter.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/21/2017 | Betsy Stout-Jones | betsystoutjones@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 01/21/2017 | Melissa Davidoski | Madison | Michael St. Peter, O.D. | 1 year | 3 | 5 | 5 | 5 | 3 | 3 | Extremely Satisfied | Extremely Satisfied | 10 | | ||||
| 01/21/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I was looking for the Tory Burch collection but it was not available. | Extremely Satisfied | 10 | | ||||
| 01/21/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 01/21/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 2 | 3 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | |||||
| 01/21/2017 | Susan Thurmond | sthurmon@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/22/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 2 | 2 | 2 | 5 | 1 | 1 | Not Satisfied | Too expensive. Too long a wait for service | Not Satisfied | 3 | other | ||||
| 01/23/2017 | Lauri McKinley | lauri.mckinley@cemex.com | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | billboard | |||
| 01/24/2017 | Sarah Jamison | scjamison@gmail.com | Trussville | Emma Budraitis, O.D. | 1 year | 4 | 5 | 5 | 3 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/24/2017 | Jason Patton | pittpatt@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/24/2017 | Robin McCay | sprodengo@windstream.net | Trussville | James E. Skoney, O.D. | 4-5 years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | A 10:30 appointment with a 30 minute wait is a bit excessive. | ||
| 01/25/2017 | Stephanie Green | jattuso@hotmail.com | Huntsville West | David A. Lee, O.D. | 5+ years | 2 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Waited 45 mins to be called back as there was a mix-up at the front desk. Some patients ahead of me waited for over an hour. This was an issue for the front desk only and had absolutely no reflection on the doctors. | ||
| 01/25/2017 | Katherine Brinkley | brinkleys2010@Yahoo.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/25/2017 | Melissa Woodruff | fewmaw@gmail.com | Montgomery | Benjamin Harris, O.D. | 1 year | 5 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 0 | other | I have sent a message on the portal. | ||
| 01/25/2017 | greta vines | gretavines@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | very helpful to help me decide which looked best on me | Extremely Satisfied | 10 | other | It is almost like coming home, I feel like a member of the family | |
| 01/25/2017 | Karen McNider | k.mcnider@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/25/2017 | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | The only thing the staff can improve on is taking contact lens orders over the telephone. They have messed up three different orders of my husband's and mine. Ask them to be diligent in what they are ordering and how they are delivered. | ||||
| 01/25/2017 | joanie waldron | joanie_waldron@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Love Dr. Wolf. She is never rushed and I always feel she is providing me excellent care. Her assistant, Jennifer, is friendly, knowledgeable, caring and most helpful. Did not need glasses at this time, but Whitney is always cheerful and helpful as well. The whole office staff provides a cheerful and helpful attitude. | ||
| 01/25/2017 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/25/2017 | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 3 | 4 | 3 | 1 | Does Not Apply | Does Not Apply | Not Satisfied | 0 | online-ad | The wait time was unbelievably taxing. Arrived at 10:45, was dilated at 11:05, waited on the doctor until 12:05. UNREAL. | ||||
| 01/25/2017 | Ken Dempsey | krdempsey@knology.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 01/26/2017 | Teresa Gail | scootersguitargirl@gmail.com | Arab | Michael Freeman, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Health conditions restricts me from choosing glasses at this time. Will be coming back soon for another eye exam after Health issues are resolved. Dr. Freeman agrees that my vision could very well change, and would need to be re-checked due to my condition. I am extremely satisfied with Dr. Freeman and his Staff. | Extremely Satisfied | 10 | other | ||
| 01/26/2017 | Cahaba | Charles K. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 01/26/2017 | James Satterfield | jamessatterfield12@gmail.com | Moody | Gregory A. Hively, O.D. | 4-5 years | 5 | 5 | 5 | 2 | 3 | 1 | Mostly Satisfied | I really like the frames that I picked out but felt rushed to make a decision. I'm very unhappy that I was made to feel like there is a time limit on picking out your frames. However, the Dr. was great and the Office Manager Kerrie was an excellent help. | Mostly Satisfied | 6 | other | Please allow a customer more time to make decisions. | |
| 01/26/2017 | Ashley Johnson | ajohnson2u@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I absolutely enjoyed getting my eye exam. Staff was super sweet and made conversation with you. I would definitely recommend Eye Care Associates in Greystone to everyone. | ||
| 01/26/2017 | Thomas Baxter | tbxtr1946@gmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 2 | 4 | 5 | 4 | 3 | 3 | Does Not Apply | Mostly Satisfied | 8 | | |||
| 01/27/2017 | Ted Graphos | tedgraphos@att.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/27/2017 | Cahaba | Casey M. Brown, O.D. | 1 year | 4 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/27/2017 | Jeff Nutter, Jr. | jbkcnutter@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | newspaper other | I have seen Dr. Hammonds and Dr. Amos and recommend both! You will love them! | ||
| 01/27/2017 | Melissa Brown | brown09@hotmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Everyone is always so friendly! Dr Casey always takes her time and explains things thoroughly to me. I appreciate that so much. I feel good leaving her office knowing exactly what happened during my exam and what my results were. | ||
| 01/27/2017 | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 2 | 4 | 1 | 1 | 4 | Does Not Apply | Not Satisfied | 7 | other | Both technicians rushed our exam, short and did not explain things very well. | ||||
| 01/27/2017 | Patricia Glover | pkglover84@gmail.com | Madison | Michael St. Peter, O.D. | 4-5 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 01/28/2017 | Sharita Daniels | sharitad28@gmail.com | Montgomery | I don't know | First eye exam | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Leigh Ann white | bigalandlu@aol.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Kendall Hatfield | kendall.hatfield@yahoo.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Marsha Hatfield | mhatfield6999@charter.net | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Ken Hatfield | khat5665@aol.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 01/28/2017 | Charlton Hollon | crhollon@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 01/29/2017 | Mackenzie Lockridge | marci.lockridge@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 01/29/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 01/29/2017 | Paula Switzer | pgswitzer@yahoo.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. Hammonds is the best eye doctor ever. Wish I had found her years ago. So patient and thorough. Seemed to really care about what would be the absolute best option for me. | ||
| 01/31/2017 | Diane Stearns | dstearns@tractor-equipment.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | Dr. McStoots was awesome. More thorough than any dr I've seen there. | ||
| 01/31/2017 | Maureen Stewart | maureen.stewart@motion-ind.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 01/31/2017 | April Caple | bacaple@bellsouth.net | Trussville | James E. Skoney, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 01/31/2017 | Heather Branin | thebranins@gmail.com | Hoover | Victoria H. Hines, O.D. | 4-5 years | 5 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 01/31/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 01/31/2017 | Bobbie J. Rogers | sky_king@bellsouth.net | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | direct-mail | |||
| 01/31/2017 | Herb Hoppmeyer | thehopps@knology.net | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | All staff members are extremely personable and knowledgeable. | ||
| 01/31/2017 | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||||
| 01/31/2017 | Ellis King | bootz_55@yahoo.com | Moody | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 01/31/2017 | Sammy Brooks | sammybrooks@knology.net | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 01/31/2017 | Huntsville East | William H. Sullins, O.D. | 2-3 years | 3 | 3 | 2 | 1 | Does Not Apply | 5 | Does Not Apply | I didn't need new frames, but the person was responsive and helpful in adjusting my glasses. | Not Satisfied | 2 | | Reception desk: While one person was overworking, the other was slow and not knowledgeable about the office or signing up for the website. The overworked person had to interrupt her phone call to answer my questions. | |||
| 02/01/2017 | Amber Anderson | aanderson@alabamaschoolboards.org | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 02/01/2017 | Brenda Music | brenda.ultraskin@gmail.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 3 | 4 | 5 | 5 | Does Not Apply | 5 | Does Not Apply | Very thorough and professional | Extremely Satisfied | 10 | other | ||
| 02/01/2017 | Summer Neal | summer@impactministries.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | The only thing I can cay that was not great, is that the last 2 times we were there "Cindy" the check out lady is not very nice. | ||
| 02/01/2017 | THEODORE HARDUVEL | harduvel.ted@centralal.sysco.c | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Frame selection just find | Extremely Satisfied | 6 | tv | DOCTOR HAMMONDS AND STAFF IS GREAT | |
| 02/01/2017 | Maureen Feld | tucsonmo@aol.com | Madison | Michael St. Peter, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I do wish there were more styles. It is so difficult finding frames that look nice on me. I know part is due to my age. My face is thin so that makes it more difficult finding the right fit. Lastly it just might be..... Me being to picky. I am choosing mostly satisfied due to all those reasons. | Extremely Satisfied | 9 | other | I just love the employees and how they genuinely make me feel welcome and they also assist me in any way they can. I know I probably drive them crazy with my problem selecting a frame, but they still keep trying unless I need a break. Sometimes I come back on a different day and select then. It worked last visit. | |
| 02/01/2017 | Rebecca Estes | rbestes@gmail.com | Southside | Jennifer Lee Alverson, O.D. | 1 year | 3 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Mostly Satisfied | 3 | other | Dr. Alverson is great and the staff is ok. The excessive cost of the exam ($195) is the reason I will not be returning to this clinic. Last year my exam cost with Dr. Alverson was $158.95 which was more than I paid for my previous eye exam. My husband goes to another clinic and had a more comprehensive exam for only $99. | |
| 02/01/2017 | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/02/2017 | Margaret Harmon | maharmon22@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/02/2017 | LaMiracle Vance | lamiracle.vance@gmail.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/02/2017 | Andrea Hartwell | andrea36107@gmail.com | Prattville | I don't know | 1 year | 3 | 5 | 4 | 2 | 5 | 5 | Mostly Satisfied | the actual nurse who prepped me was amazing her name was Carrie but the clerks in the front one with red hair and some other ones were talking and acted like they did not acknowledge me when i came in as for Carrie she was awesome. | Mostly Satisfied | 6 | other | ||
| 02/02/2017 | Kisa Harris | kisa.harris2015@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/02/2017 | Patrick Banister | pbanister@nektar.com | Huntsville Valley | Kenneth R. Winton, O.D. | 2-3 years | 2 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | Reduce wait time. No parking spaces were available, had to park at establishment across the road and walk to office. | ||
| 02/02/2017 | rebecca staples | bnmstaples@gmail.com | Huntsville East | Kenneth R. Winton, O.D. | 2-3 years | 4 | 5 | 5 | 2 | 3 | 3 | Not Satisfied | Not Satisfied | 0 | direct-mail other | Communication! I had an appointment on Jan 5th, today is Feb 2nd and I still do not have my glasses. I have to call and follow up, no one fro the office calls me to update on delays. the office staff kept telling me it takes 5-10 business days to get the order in, only after 3 weeks and repeated calls from me did they reach out to lab to find out my frames had been back ordered. then when I call today and speak with the office manager she states that the lab is working on my glasses today due to the lenses were broken, and I will hopefully have them on feb 6th. when I asked about a discount or compensation she stated the office has no way to help me, these things are common and out of their hands. Really???? so calling and updating the patient on delays. | ||
| 02/02/2017 | Daniel Sanderlin | dansanderlin58@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/02/2017 | Felicia Ivory | ivorybates1727@yahoo.com | Northport | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/03/2017 | Montgomery | Benjamin Harris, O.D. | 1 year | 3 | 3 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/03/2017 | Madison | Michael St. Peter, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||||
| 02/03/2017 | Sharon Sharp | sharons1974@juno.com | Huntsville East | Kenneth R. Moultrie, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/03/2017 | Huntsville West | William H. Sullins, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 02/03/2017 | M Helton | suhelton@aol.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | | The $40 contact fee was a surprise since contacts are not new to us. Left me with a bad feeling that I'd been taken. | ||
| 02/03/2017 | Diana Stone | dianartr@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | They r very good at helping u see the frame that looks good on u. | Extremely Satisfied | 10 | other | ||
| 02/03/2017 | Deanna Jackson | deannajack5@att.net | Tuscaloosa | Jimmie Jean Corley, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | This was my daughters first exam (7 years old) and they made her feel very comfortable. Very good with kids. | ||
| 02/03/2017 | Jim Martin | augator@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Everything was fine. | Extremely Satisfied | 10 | other | ||
| 02/04/2017 | Cornelia Kay Clements | kayrclements@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/04/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | | |||||
| 02/04/2017 | Patrick jarmon | patrickjarmon@ymail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | health-fair | |||
| 02/04/2017 | Valerie Christian | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | ||||
| 02/05/2017 | Madison | I don't know | 1 year | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | N/A | Mostly Satisfied | 8 | other | A 30 minute wait time is to long. | |||
| 02/05/2017 | Richard Pickard | heatherd1215@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/05/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | | Since checkout has been moved to the frame selection area it takes longer than before. I was behind someone selecting frames and the other computer was not working so I had to wait much longer than usual. | ||||
| 02/07/2017 | Madison | Mary Tally Watson, O.D. | 4-5 years | 5 | 3 | 4 | 5 | 4 | 5 | Mostly Satisfied | Mostly Satisfied | 7 | web-search | |||||
| 02/07/2017 | Justin Joffrion | Cahaba | Casey M. Brown, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | ||||
| 02/07/2017 | Faye Moore | fayeteaches1st@aol.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | |||
| 02/07/2017 | Teresa Patterson | teresawpat@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | I've been a patient for YEARS!!! And I have never had a bad experience. I actually look forward to my annual exams because everyone is so friendly and helpful. Dr. Nicastro is the BEST :) | ||
| 02/07/2017 | Alfred Jennings | alfredb.jennings@gmail.com | Huntsville East | Gregory A. Hively, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | online-ad web-search | |||
| 02/07/2017 | Alice Battle | alice@alicebattle.com | Huntsville East | Kenneth R. Winton, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/07/2017 | Rebekah | Hoover | Charles K. Brown, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Mostly Satisfied | I thought maybe there would be a greater selection of frames. | Mostly Satisfied | 9 | other | Greater selection in eyewear. | ||
| 02/07/2017 | Beverly Pike | pike.beverly@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/07/2017 | Duncan Clark | duncanclark2016@gmail.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 1 | 5 | 5 | 1 | Does Not Apply | Does Not Apply | Does Not Apply | So, I wear two prescriptions. One for reading and one for driving and light reading. My prescription for driving/light reading had changed and I was under the impression that I could use some new lenses. Maybe I misunderstood, but once Dr. Jackson had moved on, no one asked me about new lenses. I was escorted to the front counter, paid and left. | Not Satisfied | 3 | other | When I made the appointment over the phone last week, whomever I spoke with asked me my opinion of "what was going on in the White House." What do politics have to do with my eye exam? For the record, I explained that I am a retired military veteran and former member of law enforcement and I thought/still think that Donald Trump was the biggest idiot to ever occupy the Oval Office. She asked. My appointment was for 10:10 on Monday, 2/6/2017. I arrived at 10:13. It was my first time there and my GPS was off by a half a county block. I waited from 10:13 to 1049 in the waiting room before I was seen. The assistant who called me from the waiting room was leaning against the hallway wall, chewing gum and looking completely disinterested when she called my name. When I got to her, she said, "Come with me" and escorted me to the exam room. She did not introduce herself, did not wear a name tag and her attitude reminded me of a teenage girl who was stuck babysitting her younger brother. She chewed gum loudly during the entire exam. She seemed proficient at her job, but she was rude. Dr. Jackson was great. Knowledgeable, professional, friendly. He deserves to be in a better, more professional office than the one at 8436 Vaughn Road, Montgomery, AL. When my exam was done and I was escorted to the front desk, the lady behind the front desk who rang up my bill (I didn't look at her name tag) greeted me with the most lackluster "How are you doing" I've heard in years. She sounded like she was being forced to be polite to me and that she wasn't afraid to show me how uninterested she was in how I was doing. I commented to her that everybody in the office who I dealt with (excluding Dr. Jackson and the 2nd assistant who was in the exam room with him) was treating me like I was a bad guy, but that in fact I was a nice guy. She gave me a wan smile and was mildly more personable. I'm a pretty laid back person. I was quiet, nice, didn't complain or cause any issue during my visit, but... I am never going back. Not to that office and not to any office run by your company. Thanks for the survey. Saves me making a phone call. | |
| 02/07/2017 | Martina Mayes | sheacord15@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | 5+ years | 4 | 5 | 5 | 4 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | tv | |||
| 02/07/2017 | Hoover | Victoria H. Hines, O.D. | 2-3 years | 3 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 8 | other | |||||
| 02/08/2017 | Samantha Winslow | mrs.slwinslow@gmail.com | Madison | Mary Tally Watson, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | There were very few skinny brown frames. Almost all of them were medium to large. | Mostly Satisfied | 10 | other | Frame selection. | |
| 02/08/2017 | Pamela Rowe | prowe@madisoncountyal.gov | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/08/2017 | Nicki Chambers | nicki.chambers@bbva.com | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/08/2017 | Sheila Hinton | sheilahinton@comcast.net | Tuscaloosa | Jimmie Jean Corley, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 7 | other | |||
| 02/08/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/08/2017 | Addie Calvitt | addie_calvitt@yahoo.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I was very disappointed that the more affordable rimless line was no longer available. I love the Silhouette line of rimless frames and have owned Silhouette in the past; however, the price is a bit hard to swallow. | Extremely Satisfied | 9 | other | ||
| 02/08/2017 | April Helms | Aprilhelms90@yahoo.com | Trussville | Carrie E. Wolfe, O.D. | 2-3 years | 4 | 5 | 5 | 3 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | online-ad web-search | |||
| 02/08/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | There is always a long wait time for an appointment. Too many folks are scheduled at the same time.this has happened the last two years at my appt. Since I am taking off from work to come to the appointment-- it would be better to not have a thirty - 40 minute wait before any of the prep work begins. I also waited 30 minutes then to pick up my contacts. I really like dr hammonds -- and the staff did a good job, but I felt like you should know that there is this area of improvement needed. Time is important to everyone! | ||||
| 02/08/2017 | Anita Crisler | crisler2002@bellsouth.net | Hoover | Lynn S. Hammonds, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 7 | other | Wait time!!! I waited 40 minutes before I was called back for my appointment. Before any thing started. Too long-- time is really valuable. Then I waited for 30 minutes before I was called back to pick up and have my contacts fitted. I really like dr hammonds but perhaps there are too many folks scheduled at the same time!!! I like eye care associates- but know you cannot correct something you are not aware of- thus my comments. | ||
| 02/08/2017 | MARY Elizabeth DANIEL | mykidsbark@gmail.com | Huntsville West | Michael J. Carboni, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 3 | 4 | Not Satisfied | They mostly had frames for old people. Not a great selection at all for people in their 40s. Second guessing the frame i chose because it wasn't what i really wanted but they don't have a good selection. | Mostly Satisfied | 10 | direct-mail other | Lens choice | |
| 02/09/2017 | Lee Mimms | lmimms@knology.net | Madison | Mary Tally Watson, O.D. | 2-3 years | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 02/09/2017 | Judith Jenkins | jljenkins185@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/09/2017 | Debbie Stallings | debbie@debbiestallings.com | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Does Not Apply | Mostly Satisfied | 3 | other | Make patient aware ahead of time the items that are not covered by their insurance so they can decide to have them or not | ||
| 02/09/2017 | Kaleb Thomas | Hoover | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | ||||
| 02/09/2017 | Mary Lee | marybethlee7@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/09/2017 | Curt McCune | champ4162@att.net | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/09/2017 | Chasity Talley | chasity052412@yahoo.com | Scottsboro | A. Teresa Glass, O.D. | 5+ years | 5 | 5 | 5 | 4 | 5 | 3 | Mostly Satisfied | I happened to come in at a time that ECA was running a special ($50 off $100 spent) or I am not sure I could have afforded to purchase my lenses through ECA. | Extremely Satisfied | 7 | other | ||
| 02/10/2017 | Millie Whitacre | mjeffwhit@aol.com | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | I wish there could be a few more options, but I realize space is limited. | Extremely Satisfied | 10 | other | The staff is amazing! Thank you! | |
| 02/10/2017 | James Gundlach | pecanjim@bellsouth.net | Montgomery | I don't know | 5+ years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/10/2017 | Hoover | Catherine S. Amos, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 3 | 4 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||||
| 02/10/2017 | Dennis Selby | dennisselby@att.net | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/10/2017 | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||||
| 02/10/2017 | Jim Kruse | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | The frame selection and quality of frames has improved immensely | Extremely Satisfied | 10 | other | |||
| 02/10/2017 | John Smith | melanie@fqhc.biz | Arab | Gina Scott, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 6 | | I LOVE Dr. Gina Scott She is by far the best Eye Dr. I have ever been to! The only thing I do not like is when I called to make my appointment and anytime you call the office now you get transferred to an answering service that makes you deal with them instead of contacting the office and dealing with the people I am familiar with and comfortable with. I do not like outsourcing the customer service - in my opinion that is one sure fire way to loose business! When someone can not call an office that they have been going to for years and speak with one of their trusted employees and have to speak with a person in another state that has no clue who is on the phone and at first told me that there was no Dr. Scott in that office. I was not happy! I will continue to go to Dr. Scott because she is the best- but If I did not have the loyalty that I do towards her I would definitely find another eye care facility that did not outsource their customer service! | ||
| 02/10/2017 | Abigail Brandenburg | abigailbrandenburg@gmail.com | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/10/2017 | Scott Sutherland | spsutherland@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Does Not Apply | 10 | other | Excellent all around! | ||
| 02/10/2017 | Amy Jackson | ald.stylist@yahoo.com | Prattville | Patrick A. Rossi, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I did not purchase any frames. I purchased contacts. | Extremely Satisfied | 10 | other | ||
| 02/10/2017 | Anna Hanks | ahanks@bcbsal.org | Hoover | Victoria H. Hines, O.D. | 1 year | 2 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 9 | web-search | The wait time was my only issue. The wait for the doc was 30 minutes after the technician did the preliminary items. My appointment was at 5:50 p.m. - I appeared to be the only patient there. The staff was very friendly. | ||
| 02/10/2017 | Latisha Clay | lsclay1@crimson.ua.edu | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 2 | 2 | 3 | 5 | 5 | Does Not Apply | Mostly Satisfied | 4 | web-search | I really wish Dr. Manning was a little more personable. | ||
| 02/10/2017 | Eileen Bergman | eileenbergman@aol.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | I was assisted to pick a pair that looked great with an honest accessment. | Extremely Satisfied | 10 | other | ||
| 02/11/2017 | Brittany Williamson | brittany.williamson12@gmail.com | Albertville | Michael J. Carboni, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Didnt have much of a choice but im on medicaid. :( still pretty well satisfied on mine. | Extremely Satisfied | 10 | other | Everyone was very nice and made me feel welcomed!! Dr. carboni was really funny and very nice!!. And explained everything very well..would highly recommend them to anyone! | |
| 02/11/2017 | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | web-search | |||||
| 02/11/2017 | Kwang Cha Borgman | wait4me@knology.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 02/12/2017 | Caresa Sneddon | sassychelle@netzero.net | Hoover | Victoria H. Hines, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Great experience! Very friendly staff, thorough exam, and Dr. Hines took time to explain all results. | ||
| 02/12/2017 | LaMonica Mccoy | herronmccoy@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 1 year | 4 | 4 | 5 | 3 | 4 | 4 | Extremely Satisfied | Mostly Satisfied | 9 | other | |||
| 02/12/2017 | Donald Holmes | sailordon@bellsouth.net | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 4 | 4 | 5 | 5 | Does Not Apply | Does Not Apply | Mostly Satisfied | Mostly Satisfied | 8 | web-search | |||
| 02/12/2017 | Wildwood | Karen S. Vanoy, O.D. | 5+ years | 5 | 5 | 5 | 3 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||||
| 02/13/2017 | Hailey Hendrix | haileyhendrix@outlook.com | Arab | I don't know | 1 year | 4 | 5 | 2 | 4 | 2 | 3 | Not Satisfied | Not Satisfied | 0 | other | |||
| 02/14/2017 | Charles Brown | brownc170@aol.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | No. | Extremely Satisfied | 10 | other | I don't like having phone messages on my answer machine that indicate my appointment will be canceled if I don't call back within a certain time. That happened once when we were out of town and didn't get the message. | |
| 02/14/2017 | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 4 | 4 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||||
| 02/15/2017 | Melanie Terry | melanie@thewatersal.com | Montgomery | Fredrick Jackson, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | Bo Wass | bo.wass@bowass.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | Brandy Hall | Cahaba | Debra H. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 02/15/2017 | DEENA FRANKLIN | dbfranklin1114@bellsouth.net | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | ANDRE BROWN | aftrdark@hotmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/15/2017 | Huntsville East | William H. Sullins, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | | One or two reminders of my appt date and time are helpful. I received 8 or 9 by email, text and phone calls. That's a bit much. | ||||
| 02/15/2017 | Haylee Odom | kathyodom68@yahoo.com | Hueytown | Jeffrey D. Hill, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | William Bishop | william.t.bishop@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/15/2017 | Huntsville East | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 5 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 10 | | |||||
| 02/16/2017 | Rosalyn Maze | anyjoy@aol.com | Wildwood | Karen S. Vanoy, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/16/2017 | Don Hire | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | wait time | |||
| 02/16/2017 | Penny Philley | pennyphilley@gmail.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Not Satisfied | Extremely Satisfied | 10 | | I always opt-in for text messages with all my various physicians. But you guys send way too many reminders via text messages AND email. I had to opt-out because I got so tired of them. Is there any way you can only send 1-2 for each type of subscription? Thanks! | ||
| 02/16/2017 | Huntsville West | Kristin S. Sullins, O.D. | 1 year | 4 | 5 | 5 | 2 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 5 | other | |||||
| 02/16/2017 | Candace Rothe | makrothe@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | online-ad | |||
| 02/16/2017 | Mindy Ellis | mindybellis7@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 4 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/16/2017 | Mike Gaines | mfgaines@bellsouth.net | Huntsville Valley | Kenneth R. Winton, O.D. | 4-5 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/16/2017 | Kathryn Dee | khdee77@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 5+ years | 1 | 1 | 1 | 1 | 1 | 1 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/16/2017 | Jan Lawson Cox | jancox@gcboe.net | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | | |||
| 02/16/2017 | Cahaba | Charles K. Brown, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Would appreciate more lower-priced frames ($50 range) | Extremely Satisfied | 10 | other | ||||
| 02/16/2017 | Dan Todd | dantodd918@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Did not review any frames due to pending cardiac surgery. | Extremely Satisfied | 10 | | ||
| 02/17/2017 | Debra Hooper | debrahooper1@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 8 | other | |||
| 02/17/2017 | Wildwood | Karen S. Vanoy, O.D. | 2-3 years | 4 | 5 | 3 | 2 | 3 | 3 | Not Satisfied | Mostly Satisfied | 7 | web-search | |||||
| 02/17/2017 | Julie Sutton | juliesutton@smcs.org | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 02/17/2017 | Natashs Ote'y | Natasha81@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Stacy was the one that helped me yesterday and she was absolutely fantastic! She got my style and color down and I ended up buying two frames because I didn't want to leave without the other one. She also has an awesome personality, you can tell she enjoys her job. Probably the most enjoyable experience I've ever had at any eye health office. I also was not rushed which is very important to me. | Extremely Satisfied | 8 | web-search | Stacy from NJ was awesome!!! | |
| 02/17/2017 | Cahaba | Casey M. Brown, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 1 | 1 | Not Satisfied | My appointment was on Friday late morning so by the time I got to selecting frames it was close to quitting time. The person who was supposed to help me select frames did not pull one single frame off the rack. I was left on my own to do that. I found a frame that he liked and I kept asking for suggestions or other options but again he said he couldn't think of another frame for me to try. Perhaps the selection of frames in the store isn't adequate if only one frame will look good on my face OR more likely this person just wanted to go home for the day. I liked the frames but thought they were too big for my face but he insisted they were fine. I ended up purchasing these glasses and hate them. They are too big and in order to fit my head they are crushing my temples. I love Dr Casey Brown but not happy with the lack of assistance I got with selecting frames. Now I'm stuck with glasses I hate for the next 2 years. Ugh. | Mostly Satisfied | 6 | | ||||
| 02/17/2017 | Stacy Whisenant | stacywhisenant88@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/18/2017 | Sophia Barnett | frankhb67@aol.com | Moody | Gregory A. Hively, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | billboard | Everything! So much so that Dr. Hively & staff will now most definitely be our family eye doctor! | ||
| 02/18/2017 | Foster Stevens | Moody | Gregory A. Hively, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Mostly Satisfied | 9 | other | ||||
| 02/18/2017 | Samantha Mims | Samantha.mims33@yahoo.com | Albertville | Michael J. Carboni, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/18/2017 | David Biahop | david.s.bishop.jr@gmail.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 4 | 4 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | | |||
| 02/18/2017 | Carolyn Johnson | livlovlaf0605@yahoo.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 4 | 5 | 5 | 5 | Extremely Satisfied | Very professional and friendly staff. They keep you very well informed. | Extremely Satisfied | 10 | other | ||
| 02/19/2017 | Deanna Heath | dheath365@gmail.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/21/2017 | barbara winters | barbaracwinters@gmail.com | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | 4 | Extremely Satisfied | Mostly Satisfied | 10 | other | Hoping the glasses get here in a timely manner. | ||
| 02/21/2017 | Jessica Richmond | jcrichmond@blountboe.net | Trussville | Emma Budraitis, O.D. | 1 year | 5 | 5 | 5 | 3 | 3 | 2 | Not Satisfied | Mostly Satisfied | 8 | other | |||
| 02/21/2017 | Rose Jolly | rosewjolly@gmail.com | Greystone | Michael M. Kwarcinski, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/21/2017 | Elizabeth Henderson | betlarhenderson@att.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | no, I had cataract surgery | Extremely Satisfied | 10 | other | love the new building | |
| 02/21/2017 | Janice Vagner | Vagner@charter.net | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | I've been a very happy patient of Dr. Hively for many years! | ||
| 02/22/2017 | Denise Roberts | roberts7@farmerstel.com | Albertville | Michael J. Carboni, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/22/2017 | Rachael McCarty | rachael.mccarty@gmail.com | Hoover | I don't know | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search other | I saw Dr. White but that wasn't an option above. The staff were super friendly. | ||
| 02/22/2017 | MICHAEL COONEY | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | ||||
| 02/22/2017 | Cathy Stewart | bellepop99@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/23/2017 | Elizabeth Bryant | elizabethbryant08@gmail.com | Cahaba | Casey M. Brown, O.D. | 1 year | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/23/2017 | James Cork | acork@clanellc.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/23/2017 | Leslie Knight | lzk0001@auburn.edu | Madison | Michael St. Peter, O.D. | 5+ years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | I enjoyed every second of my appointment. The front desk staff was so nice, and I waited literally 10 minutes before being seen. Amber did my cover and visual acuity tests and was the nicest person on the planet. I legitimately want to be her friend in real life. Dr. St. Peter is fantastic. He's kind and fun and so knowledgeable. I was sad when my exam was over and I had to leave. I'm counting down the days until my frames come in so I can go back in. | ||
| 02/23/2017 | Verna Madrid | verna.r.madrid@ua.edu | Tuscaloosa | Jimmie Jean Corley, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Mostly Satisfied | 9 | other | I would like to be able to print copies of my invoices (to present to my insurance company for the flex debit card documentation) from my online account. | ||
| 02/23/2017 | Tom Pair | autiger@ix.netcom.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 02/23/2017 | Sean McKinney | st.mckinn@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | web-search | |||
| 02/23/2017 | Crystal Jordan | paciejordan@live.com | Scottsboro | Norman C. Johnson, O.D. | 1 year | 5 | 5 | 5 | 3 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 02/23/2017 | Gary Myers | Prattville | Patrick A. Rossi, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | | ||||
| 02/23/2017 | Paula Rumsey | prumsey1971@hotmail.com | Montgomery | Fredrick Jackson, O.D. | 1 year | 4 | 5 | 5 | 4 | 4 | 4 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 02/24/2017 | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Mostly Satisfied | 8 | other | I would have liked to have walked out with my written prescriptions. I know you want me to buy from you so you make more money, but I should have the freedom of choice, the opportunity to explore my options. I was not given that! Even thought the staff and doctor were excellent, not given the freedom to explore my purchasing options could deter me from returning to your practice in the future. | ||||
| 02/24/2017 | Leilani Kirkes | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | ||||
| 02/24/2017 | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 4 | 5 | 5 | 2 | 3 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | | |||||
| 02/24/2017 | Jane McDonald | mcdonald.janep@gmail.com | Arab | Michael Freeman, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/24/2017 | Betty Jones | gmommy2ben@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I have been going here for years because I think the care I receive is excellent and I have no reason to change. Dr. Hammonds is very thorough and I trust her with my eye care. Extremely knowledgeable and very nice. | Extremely Satisfied | 10 | other | No improvements needed in my opinion. | |
| 02/24/2017 | Caroline Thomas | carosthom@aol.com | Cahaba | Charles K. Brown, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/24/2017 | Huntsville Valley | Kenneth R. Winton, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Mostly Satisfied | 10 | other | This was my first visit at EyeCare Associates. The staff was very friendly in assisting with the onboarding paperwork and check-in process. Dr. Winton is by far one of the best Optometrist I have encountered. He has a wonderful personality and did a great job explaining my vision problems. I would definitely recommend anyone to this location. | ||||
| 02/24/2017 | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||||
| 02/24/2017 | Arthur Brown | ajbrown@uabmc.edu | Trussville | Carrie E. Wolfe, O.D. | 1 year | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 9 | direct-mail health-fair social-media | |||
| 02/24/2017 | Jeffrey Davis | skoots@bellsouth.net | Hoover | Christine D. White, O.D. | 1 year | 4 | 5 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/24/2017 | Courtney Crawley | adozendreams@hotmail.com | Madison | John A. Walters, O.D. | 5+ years | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/24/2017 | Kayla Abney | Kbcunicorn@gmail.com | Albertville | Michael J. Carboni, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | There was so many frames to choose from and the staff was so kind and patient while I picked mine out. | Extremely Satisfied | 10 | web-search | Dr. Carboni is one of the nicest doctors I have ever met. He was extremely friendly and helpful. I will definitely recommend his office to all of my family! | |
| 02/25/2017 | Hoover | Christine D. White, O.D. | 1 year | 3 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Mostly Satisfied | 6 | other | |||||
| 02/25/2017 | Hugh Hollon | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 02/25/2017 | Debra Augustine | daugustine@elmore.rr.com | Montgomery | Benjamin Harris, O.D. | 2-3 years | 4 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Your staff was very prompt, attentive and pleasant. I will definitely recommend your office to my family and friends. | Extremely Satisfied | 9 | other | ||
| 02/25/2017 | Kenneth Sampsell | ksampsell@consolidatedpipe.com | Cahaba | Charles K. Brown, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Best glasses & lens I've ever had | Extremely Satisfied | 10 | other | ||
| 02/25/2017 | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 4 | 4 | 4 | Does Not Apply | Mostly Satisfied | 8 | web-search | |||||
| 02/25/2017 | Marla Pickett | kenzie9975@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | Marla Pickett | kenzie9975@gmail.com | Hoover | Victoria H. Hines, O.D. | 5+ years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | MaKenzie Pickett | kenzie9975@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | Teresa Mattox | teresamattox@charter.net | Prattville | Patrick A. Rossi, O.D. | 4-5 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/25/2017 | Cynthia Parisi | cparisi6280@charter.net | Hoover | Lynn S. Hammonds, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 4 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/26/2017 | Andi Emery | aemery@charter.net | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | I've been a patient there forever. I wouldn't consider going anywhere else. They're always friendly and professional. | ||
| 02/26/2017 | Butch hornbaker | butchhorbaker@gmail.com | Huntsville East | Kristin S. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/26/2017 | Katie | Hoover | Victoria H. Hines, O.D. | 1 year | 5 | 4 | 5 | 4 | 2 | 2 | Does Not Apply | Extremely Satisfied | 10 | other | The checkout process was a bit unorganized. We weren't sure what to do and ended up waiting around a while. | |||
| 02/27/2017 | Madison | John A. Walters, O.D. | 1 year | 3 | 3 | 5 | 5 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 10 | other | |||||
| 02/27/2017 | Harvey Campbell | troon99@hotmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | |||
| 02/27/2017 | James Harrison Brannon | hbrannon51@gmail.com | Hoover | Catherine S. Amos, O.D. | 1 year | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 02/28/2017 | Jan Allen | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 02/28/2017 | Huntsville Valley | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||||
| 02/28/2017 | Donna Minor | donna.minor@outlook.com | Hueytown | Jeffrey D. Hill, O.D. | 5+ years | 4 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | The woman who helped me was extremely kind and patient. She gave me plenty of feedback on what looked good and what didn't. She was amazing! | Extremely Satisfied | 10 | web-search | ||
| 02/28/2017 | Hoover | Catherine S. Amos, O.D. | 1 year | 5 | 4 | 5 | 3 | 4 | 5 | Extremely Satisfied | Mostly Satisfied | 7 | other | I wasn't greeted when I first entered the building. The ladies behind the counter were in a personal conversation and didn't attend to me until after I approached the desk and signed in. | ||||
| 02/28/2017 | Olita Yarberry | lita.yarberry@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | Due to dialation of my eyes, I chose to wait until another day to select frames. | Extremely Satisfied | 10 | other | ||
| 02/28/2017 | Emma Lawyer | slawyer@bellsouth.net | Hueytown | Jeffrey D. Hill, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 4 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 02/28/2017 | Jessica Mendoza | jessicasuheyy@gmail.com | Scottsboro | A. Teresa Glass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||
| 02/28/2017 | Kelechi Okwu | kelechi2006@gmail.com | Huntsville East | Kenneth R. Moultrie, O.D. | 4-5 years | 3 | 4 | 5 | 1 | 5 | 5 | Mostly Satisfied | The woman who helped me with frames (African American woman...sorry I don't remember her name)...was VERY helpful. Friendly. Took TIME to ensure that my son and I found what we needed. I appreciated that. | Mostly Satisfied | 5 | other | Ladies at the front desk were not as welcoming as I would have hoped, and neither were the ladies who performed the eye exams. They were a bit impersonal and short. | |
| 02/28/2017 | Dianne Garrett | slpgar5@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 02/28/2017 | Dianne Garrett | slpgar5@gmail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | |||
| 03/01/2017 | Montgomery | Benjamin Harris, O.D. | 2-3 years | 1 | 4 | 3 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Not Satisfied | 1 | other | |||||
| 03/01/2017 | Sequoyah Maxwell | sequoyah.white@gmail.com | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Could have been more choices | Extremely Satisfied | 10 | direct-mail web-search | ||
| 03/01/2017 | Sequoyah Maxwell | sequoyah.white@gmail.com | Prattville | I don't know | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Could have been more choices | Extremely Satisfied | 10 | direct-mail web-search | ||
| 03/01/2017 | Judy McDonald | judyjoemcdonald@comcast.net | Huntsville East | Lawrence N. Nicastro, O.D. | 2-3 years | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 03/01/2017 | Huntsville West | Kenneth R. Moultrie, O.D. | 1 year | 5 | 5 | 5 | 4 | 3 | Does Not Apply | Does Not Apply | No. | Mostly Satisfied | 8 | other | Some of the staff who do the testing could have a nicer attitude. | |||
| 03/01/2017 | Belina Davis | mbdd@nehp.net | Albertville | Michael J. Carboni, O.D. | 1 year | 1 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | | Appointment time means you have a appointment hour or so later. Should be seen on time . Or someone else needs to do the scheduling. | ||
| 03/01/2017 | Linda DeMarco | lhdemarco@bellsouth.net | Hoover | Catherine S. Amos, O.D. | 1 year | 1 | 1 | 1 | 1 | 1 | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/02/2017 | Huntsville West | William H. Sullins, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Mostly Satisfied | 9 | other | |||||
| 03/02/2017 | Huntsville West | David A. Lee, O.D. | 1 year | 5 | 5 | 5 | 4 | 4 | Does Not Apply | Does Not Apply | Mostly Satisfied | 9 | other | |||||
| 03/02/2017 | Cristy Castleberry | cristyisblessed@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 5 | 5 | 5 | 4 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | | |||
| 03/02/2017 | Kenyata Ford | kenyata.minniefield@wellsfargo.com | Wildwood | Karen S. Vanoy, O.D. | First eye exam | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | |||
| 03/02/2017 | delinda cain | delindabeth@gmail.com | Arab | Michael Freeman, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | web-search | |||
| 03/02/2017 | Robert Robinson | robertnsteph@yahoo.com | Hoover | Victoria H. Hines, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | 8 | other | |||
| 03/02/2017 | Lano Hayley | hayleylano@gail.com | Hoover | Lynn S. Hammonds, O.D. | 1 year | 3 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Extremely Satisfied | Extremely Satisfied | 9 | direct-mail other | |||
| 03/02/2017 | Joy Drew | joyd3493@gmail.com | Huntsville East | Benjamin Pendergrass, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 03/02/2017 | Greystone | Michael M. Kwarcinski, O.D. | 2-3 years | 4 | 4 | 4 | 4 | 4 | 4 | Extremely Satisfied | Extremely Satisfied | 9 | other | |||||
| 03/03/2017 | Tiffany Hargrove | Thargrove1987@gmail.com | Tuscaloosa | Chrissy Manning, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 4 | Mostly Satisfied | Mostly Satisfied | 10 | other | |||
| 03/03/2017 | Chelsea Zeppelin | chelseazeppelin@yahoo.com | Huntsville East | Benjamin Pendergrass, O.D. | First eye exam | 5 | 4 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 10 | other | |||
| 03/03/2017 | carol white | carol601@juno.com | Hoover | Lori A. McStoots, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | My app't was scheduled last year with Dr. Hammonds. However was called last month D/T my app't was not with Dr. Hammonds but with another MD who is longer with the practice. I know requested Dr. Hammonds and have app't card. Tried to make app't with Dr. Hammonds but could not because I had scheduled my app't over year ago and request to be off work a year ago and she was unavailable. My app't had to be on 03/01/2017. Accepted any app't on 03/01/2017 after 12 noon with any MD. Dr. McStoots was Excellent. She came and got me @ 1255 ( app't time 1:00)because other staff still @ lunch D/T busy morning. She is nice personable, knowledgeable, intelligent, and took the time and effort to explain, teach, and answer questions. I know she desires part-time D/T to family reasons but hopefully if she desires full time, she will work @ Hoover. I am still raving to family, friends, and colleagues about HER!! She MORE than made-up for the app't fiasco | Mostly Satisfied | 7 | | My app't was scheduled last year with Dr. Hammonds. However was called last month D/T my app't was not with Dr. Hammonds but with another MD who is longer with the practice. I know requested Dr. Hammonds and have app't card. Tried to make app't with Dr. Hammonds but could not because I had scheduled my app't over year ago and request to be off work a year ago, Dr. Hammonds was unavailable for 03/01/2017. My app't had to be on 03/01/2017. Accepted any app't on 03/01/2017 after 12 noon with any MD. Saw Dr. McStoots and she is Excellent. She came and got me @ 1255 ( app't time 1:00)because other staff still @ lunch D/T busy morning. She is nice personable, knowledgeable, intelligent, and took the time and effort to explain, teach, and answer questions. I know she desires part-time D/T to family reasons but hopefully if she desires full time, she will work @ Hoover. I am still raving to family, friends, and colleagues about HER!! She MORE than made-up for the app't fiasco Dr. McScoots: great app't scheduling: unsat However I must say I have not had a problems with app'ts in the past. Have been a patient since 2006. Very concerned because my job requires a 4 weeks advance notice to be off. | |
| 03/03/2017 | Allury Arora | dr.allury@gmail.com | Hoover | Christine D. White, O.D. | 1 year | 3 | 5 | 4 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | web-search | Tara- front desk personnel is extremely friendly and super helpful. | ||
| 03/03/2017 | Bethany Oliver | bethanyboliver@gmail.com | Moody | Gregory A. Hively, O.D. | 1 year | 4 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | | I love the staff and Dr. Hively. They are all so knowledgeable, helpful and friendly. I highly recommend them. | ||
| 03/03/2017 | Viola White | whiteviola@yahoo.com | Madison | Mary Tally Watson, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | You all have the best frames. Continue to keep getting the best | Extremely Satisfied | 10 | other | ||
| 03/03/2017 | Lonnie West | wfirelaw@yahoo.com | Trussville | Emma Budraitis, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/04/2017 | Kimberly White | mskimberlywhite@gmail.com | Hoover | Lori A. McStoots, O.D. | 2-3 years | 5 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 03/04/2017 | Dawn McAdams | pheeb812@bellsouth.net | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 03/05/2017 | Huntsville East | Kenneth R. Winton, O.D. | 2-3 years | 4 | 3 | 3 | 3 | 3 | 3 | Mostly Satisfied | Mostly Satisfied | 1 | other | |||||
| 03/06/2017 | Jannett Jones | jonesj@yahoo.com | Huntsville East | Kenneth R. Moultrie, O.D. | 5+ years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 9 | other | |||
| 03/07/2017 | lenita arthur | webblenita@yahoo.com | Huntsville East | Lawrence N. Nicastro, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | prices are a little high | Extremely Satisfied | 10 | other | ||
| 03/07/2017 | Parker Marsh | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | 5 | 5 | Mostly Satisfied | Extremely Satisfied | 9 | other | ||||
| 03/07/2017 | Jeff Pendergraft | jeffpendergraft@gmail.com | Madison | John A. Walters, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | |||
| 03/07/2017 | Kristy Cantrell | kcantrell@faulkner.edu | Prattville | Patrick A. Rossi, O.D. | 1 year | 3 | 5 | 5 | 5 | 5 | 5 | Extremely Satisfied | Extremely Satisfied | 10 | other | |||
| 03/07/2017 | Payson Marsh | Prattville | Patrick A. Rossi, O.D. | 1 year | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other | ||||
| 03/07/2017 | Daniel Shrider | dshrider@gmail.com | Madison | Mary Tally Watson, O.D. | 2-3 years | 4 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | I normally buy my glasses online. Other places seem put off when I tell them this. But EyeCare Associates are very understanding and nice! | Extremely Satisfied | 10 | web-search | Dr. Watson is the best eye doctor I have found! She is the main reason I keep coming back. She is very patient with me as she examines my eyes. And she is very open and transparent with her findings. I feel like I am being treated like a family member. | |
| 03/07/2017 | Cadence Serna | cadence.serna@gmail.com | Hoover | Victoria H. Hines, O.D. | 2-3 years | 5 | 5 | 5 | 5 | Does Not Apply | Does Not Apply | Does Not Apply | Extremely Satisfied | 10 | other |